In the build-up to the US Open, eventual men's champion Jannik Sinner was cleared of fault or negligence over two failed doping tests. Yet questions remain over the case.

Some excellent advice that I fully endorse: Ship early and often; don’t overthink it; set tight constraints; and more. ★

★

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Watch highlights as York Valkyrie make history by beating St Helens to become the first club to retain the Women's Super League title.

Wigan Warriors become the first side in the Super League era to win all four trophies in a single season, beating Hull KR in a tight Grand Final at Old Trafford.

All the Welsh captains, coaches and a host of stats and results for rugby in Wales.

Gloucester lock Freddie Thomas' call-up to the Wales squad is a "real success story" for the club, says boss George Skivington.

A qualified doctor who watched the Tokyo Games while working at a hospital, Anna Morris is now a three-time world champion and Olympic medallist.

The remarkable story of how Steve Stacey made black football history with Wrexham and found his GI father in the Deep South.

Last year's runners up Glentoran advance to the final of the County Antrim Shield after a 2-0 victory over Ballymena United at the Oval.

World champion Nick Matthew beats Ramy Ashour to become the first Englishman to win the British Open three times in the professional era.

Jean Sewell's husband died a few days before England's first lockdown leaving her to grieve alone.

Russell Findlay set out his stall in his first major speech since becoming party leader

The Tory leader attacks the prime minister over the National Insurance rise, but he says she is resorting to a "magic money tree".

What stories would you like BBC News to cover in the Highlands and Islands?

The premiere of Sir Ridley Scott’s Gladiator II is taking place in Dublin’s Lighthouse Cinema.

A project invoving schoolchildren aims to present the story of Irish language revival in Belfast.

John Deery, who is alive due to a series of events and some strangers, is backing a defibrillator campaign.

Get in touch with journalists in Edinburgh, Fife and the east of Scotland with your story ideas.

The event sees scores of bikers dressed as Santa raise money for the Manx children's Hospice.

Concerns are raised about damage to plantations and boundary fencing in the Manx uplands by riders.

What stories would you like BBC News to cover in NE Scotland, Orkney and Shetland?

The cottage, located on Mar Lodge Estate near Braemar, was visited by the queen on her trips to Balmoral.

What stories would you like BBC News to cover in Tayside and Central Scotland?

Dr Reith came up with the idea for insulin pens, which soon replaced syringes as the way to take the drug.

Get in touch with BBC News journalists in Dumfries and Galloway and the Scottish Borders.

A fundraising drive for a Terry Jones memorial statue in Colwyn Bay nears its £100,000 target.

Treasury secretary speaks out to reassure the markets after a rise in the cost of government borrowing.

How US policy could change from international security to the global economy

An academic who co-chaired the flags commission says he is "disappointed" by the lack of progress.

O'Neill was the first senior Sinn Féin figure to take part in an official Remembrance Sunday ceremony.

Under co-option, parties can fill vacancies in the assembly and councils without holding a by-election.

Good progress is being made in talks with Brittany Ferries, Deputy Neil Inder says.

Andrew Jenkins says his aim was to give hope to those feeling defeated.

It's taken two years to build and is 200m (656ft) long, but why does the River Trent need a fish pass?

Staff faced anxiety and extreme pressure at Wales' oldest NHS hospital, the UK Covid inquiry hears.

The General Medical Council says there are interim conditions on the doctor's registration.

Police are seeking witnesses to the incident on the A5 between Potterspury and Old Stratford.

Should have gone to....

Britain's Abbi Pulling makes history by finishing fastest in the first all-female Formula E testing session in Spain.

Liverpool City Council is expected to announce next year whether it will approve the hotel's plans.

Buildings that are normally inaccessible can now be explored virtually using smartphones.

A story about runaway raccoon sisters was among our most read in the south this week.

A report to the council says the damage to the Rivelin Valley nature trail has hit access.

Applicant says there is high demand for site but councillors argue it is unsuitable in green belt.

Sheffield Steelers will take on German champions Eisbären Berlin at Sheffield Arena.

Torquay United manager Paul Wotton says his team need to improve after their 1-1 draw with Maidstone United in National League South.

Kenny Jackett stands down from his role as Gillingham's director of football for medical reasons.