The purpose of this investigation is to define the architecture of computer informing systems. The methodology is based on an interdisciplinary, big-picture view of the cognition units which provide the foundation for informing systems. Among the findings are the following: informing systems should be designed for rigor and relevance with respect to the cognitive units (information), integrating its purpose and goal to achieve its expected utility; informing systems should also be designed for reasoning richness, informing modes, informing quality, and predicting informing biases and filters. Practical implications: A well-designed informing system should provide as an output a message and resonant change by reflecting information that triggers the client’s behavior. Social implication: The quest for the development of informing systems is not supported by Academia in practice; it is only supported by a close circle of early leaders of such systemic applications who sought to enhance the existing information systems which very often process data but do not inform as they should. Originality: This investigation, by providing an interdisciplinary and graphic modeling of informing channels and systems, indicates the vitality of these systems and their potential to create better decision-making in order to solve problems and sustain organizations and civilization.

Tensions are a ubiquitous feature of social life and are manifested in a number of particular forms: contradictory logics, competing demands, clashes of ideas, contradictions, dialectics, irony, paradoxes, and/or dilemmas. This essay aims to explore in detail tensions surrounding seven common findings of the information seeking literature relating to: interpersonal communication, accessibility, level of skill, individual preferences, psychological limits, inertia, and costs. Our incomplete understanding of these tensions can lead us to suggest resolutions that do not recognize their underlying dualities. Human information behavior stands at the intersection of many important theoretical and policy issues (e.g., personalized medicine). Policy makers need to be more attuned to these basic tensions of information seeking recognizing the real human limits they represent to informing the public. So, even if you build a great information system, people will not necessarily use it because of the force of these underlying tensions. While rationality rules systems, irrationality rules people. The proliferation of navigator roles over the last several years is actually a hopeful sign: recognition that people need a human interface to inform them about our ever more complex health care systems.

The purpose of this investigation is to define the central contents and issues of the impact of informing systems on the rise and development of Virtual Civilization. The methodology is based on an interdisciplinary big-picture view of the Virtual Civilization’s elements of development and their interdependency. Among the findings are: Virtual Civilization has infrastructural characteristics, a world-wide unlimited, socially constructed work and leisure space in cyberspace, and it can last centuries/millennia - as long as informing systems are operational. Practical implications: The mission of Virtual Civilization is to control the public policy of real civilizations in order to secure the common good in real societies. Social implication: The quest for the common good by virtual society may limit or even replace representative democracy by direct democracy which, while positively solving some problems, may eventually trigger permanent political chaos in real civilizations. Originality: This investigation, by providing an interdisciplinary and civilizational approach at the big-picture level defined the ethics question of the role of informing systems in the development of Virtual Civilization.

The paper introduces a novel Personal Knowledge Management (PKM) concept and prototype system. The system’s objective is to aid life-long-learning, resourcefulness, creativity, and teamwork of individuals throughout their academic and professional life and as contributors and beneficiaries of organizational and societal performance. Such a scope offers appealing and viable opportunities for stakeholders in the educational, professional, and developmental context. To further validate the underlying PKM application design, the systems thinking techniques of the transdiscipline of Informing Science (IS) are employed. By applying Cohen’s IS-Framework, Leavitt’s Diamond Model, the IS-Meta Approach, and Gill’s and Murphy’s Three Dimensions of Design Task Complexity, the more specific KM models and methodologies central to the PKMS concept are aligned, introduced, and visualized. The extent of this introduction offers an essential overview, which can be deepened and broadened by using the cited URL and DOI links pointing to the available resources of the author’s prior publications. The paper emphasizes the differences of the proposed meme-based PKM System compared to its traditional organizational document-centric counterparts as well as its inherent complementing synergies. As a result, it shows how the system is closing in on Vannevar Bush’s still unfulfilled vison of the ‘Memex’, an as-close-as-it-gets imaginary ancestor celebrating its 70th anniversary as an inspiring idea never realized. It also addresses the scenario recently put forward by Levy which foresees a decentralizing revolution of knowledge management that gives more power and autonomy to individuals and self-organized groups. Accordingly, it also touches on the PKM potential in terms of Kuhn’s Scientific Revolutions and Disruptive Innovations.

This paper identifies areas in the design science research (DSR) subfield of the information systems (IS) discipline where a more detailed consideration of practitioner audiences of socio-technical design artifacts could improve current IS DSR research practice and proposes an initial conceptualization of these audiences. The consequences of not considering artifact audiences are identified through a critical appraisal of the current informing science lenses in the IS DSR literature. There are specific shortcomings in four areas: 1) treating practice stakeholders as a too homogeneous group, 2) not explicitly distinguishing between social and technical parts of socio-technical artifacts, 3) neglecting implications of the artifact abstraction level, and 4) a lack of explicit consideration of a dynamic or evolutionary fitness perspective of socio-technical artifacts. The findings not only pave the way for future research to further improve the conceptualization of artifact audiences, in order to improve the informing power – and thus, impact on practice and research relevance – of IS DSR projects; they can also help to bridge the theory-practice gap in other disciplines (e.g. computer science, engineering, or policy-oriented sociology) that seek to produce social and/or technical artifacts of practical relevance.

The impact that Facebook and Twitter usage has on the creation and maintenance of university student’s cognitive social capital was investigated on students in the Western Cape province of South Africa. Facebook and Twitter were selected as part of the research context because both are popular online social network systems (SNSs), and few studies were found that investigated the impact that both Facebook and Twitter have on the cognitive social capital of South African university students. Data was collected from a survey questionnaire, which was successfully completed by over 100 students from all 5 universities within the Western Cape. The questionnaire was obtained from a previous study, allowing comparisons to be made. Analysis of the results however, did not show a strong relationship between the intensity of Facebook and Twitter usage, and the various forms of social capital. Facebook usage was found to correlate with student’s satisfaction with university life; which suggests that increasing the intensity of Facebook usage for students experiencing low satisfaction with university life might be beneficial.

Certain trends in scientific research have important relevance to bioethics theory and practice. A growing stream of literature relates to increasing transparency and inclusivity of populations (stakeholders) in scientific research, from high volume data collection, synthesis, and analysis to verification and ethical scrutiny. The emergence of this stream of literature has implications for bioethics theory and practice. This paper seeks to make explicit these streams of literature and to relate these to bioethical issues, through consideration of certain extreme examples of scientific research where bioethical engagement is vital. Implications for theory and practice are derived, offering useful insights derived from multidisciplinary theory. Arguably, rapidly developing fields of citizen science such as informing science and others seeking to maximise stakeholder involvement in both research and bioethical engagement have emerged as a response to these types of issues; radically enhanced stakeholder engagement in science may herald a new maximally inclusive and transparent paradigm in bioethics based on lessons gained from exposure to increasingly uncertain ethical contexts of biomedical research.

In the fast changing global economic landscape, the cultivation of sustainable entrepreneurial ventures is seen as a vital mechanism that will enable businesses to introduce new innovative products to the market faster and more effectively than their competitors. This research paper investigated phenomena that may play a significant role when entrepreneurs implement creative ideas resulting in successful technology enabled start-ups within the South African market place. Constant and significant changes in technology provide several challenges for entrepreneurship. Various themes such as innovation, work experience, idea generation, education and partnership formation have been explored to assess their impact on entrepreneurship. Reflection and a design thinking approach underpinned a rigorous analysis process to distill themes from the data gathered through semi structured interviews. From the findings it was evident that the primary success influencers include the formation of partnership, iterative cycles, and certain types of education. The secondary influencers included the origination of an idea, the use of innovation. and organizational culture as well as work experience. This research illustrates how Informing Science as a transdisicpline can provide a philosophical underpinning to communicate and synthesise ideas from constituent disciplines in an attempt to create a more cohesive whole. This diverse environment, comprising people, technology, and business, requires blending different elements from across diverse fields to yield better science. With this backdrop, this preliminary study provides an important foundation for further research in the context of a developing country where entrepreneurial ventures may have a socio-economical impact. The themes that emerged through this study could provide avenues for further research.

This research aims to suggest key design characteristics that are necessary for developing usable e-commerce websites in the Arab world. A comprehensive usability evaluation of four leading Arab e-commerce websites was conducted using the heuristic evaluation method. The results identified major and minor usability problems and major and minor good design characteristics on the selected websites. Based on the results, 51 key design characteristics were suggested. The recommended key design characteristics comprised two levels according to their priority: level one which includes mandatory key design characteristics and level two which includes supplementary design characteristics. The key design characteristics in each level were categorized under specific pages and areas that can be found on any e-commerce website. Such categorizations could direct website evaluators and designers to important pages and areas that should be considered to improve the overall usability of e-commerce websites. The results of this research are particularly important to developing countries which are still facing challenges that may affect the design and accessibility of usable and useful websites. These relate to low speed of accessing the Internet and a lack of website designers who have experience in customers’ needs and websites’ usable design characteristics.

In his “Theses on the Philosophy of History”, Walter Benjamin suggests that all cultural treasures “owe their existence not only to the efforts of the great minds and talents who have created them, but also to the anonymous toil of their contemporaries. There is no document of civilization which is not at the same time a document of barbarism”. The most obvious and prominent examples of cultural treasures in Benjamin’s discourses can be found in monumental architectural works, and history has shown that rulers have really been interested in such splendor stone statements. Benjamin’s discourse challenges a dominant idea that seeks to give an ambitious image of these architectural works with the purpose of confirming and endorsing a splendid cultural past so that it can give shape to an integrated and arbitrary cultural geography. This theoretical study, which has been conducted using library resources, employing the discourse and method of “cinematic thinking”, attempts to review the role of these monumental architectural works in estab-lishing and shaping national cultural geography. This process is an effort to open boundaries of theorization in area of art and architecture, with the help of ideas that moving cinematic images leave in place.

Based on the diffusion of innovation (DOI) theory (Rogers, 2003), the uses and gratifications (U&G) theory, and trust theory, this study investigated the factors that influence the use of Twitter among the Kuwaiti community. The study surveyed Twitter users in Kuwait. A structured online questionnaire was used to collect data, and 463 respondents who provided complete answers participated. Multiple regression analysis was used to examine the effect of three theoretical perspectives on Twitter usage. The result of the analysis showed that Twitter usage is better explained by DOI constructs than by U&G constructs. The findings indicated that the perceived relative advantage from DOI, and the need for information, need to pass time, and need for interpersonal utility from the U&G approach, have a direct positive significant effect on the use of Twitter. None of the trust theory constructs was found to be significant in predicting the general use of Twitter. The study results help Twitter providers and users in individual or organizational contexts to understand what factors generally affect the usage of the Twitter service.

In many cases, temporary websites may be simple, accessible solutions for knowledge management and dissemination of information. However, such sites may become outdated as the funding ends, but yet in many cases, still publicly available through the Internet. The issue of website sustainability is a relevant topic for all organizations that have websites. Website lifecycle, knowledge management, and website sustainability issues are discussed through a theoretical-based literature review. These issues are then summarized and used as lessons learned for the case study approach of this paper. The aim is to identify a solution to address a website’s life and longevity, post project. A practical case study assessment of the issue of project website sustainability is needed to address the website’s longevity—post project—as creation is often made through temporary endeavors. Recommendations for future project websites are made as the outcomes and results of this study and are expressed in the form of suggested practices for project website sustainability in future projects.

The all-pervasive Internet has created serious problems, such as Internet overuse, which has triggered considerable debate over its relationship with addiction. To further explore its genetic susceptibilities and alternative explanations for Internet overuse, we proposed and evaluated four hypotheses, each based on existing knowledge of the biological bases of addiction, inattention, novelty-seeking, and harm-avoidance. Four genetic loci including DRD4 VNTR, DRD2 Taq1A, COMT Val158Met and 5-HTTLPR length polymorphisms were screened from seventy-three individuals. Our results showed that the DRD4 4R/4R individuals scored significantly higher than the 2R or 7R carriers in Internet Addiction Test (IAT). The 5-HTTLPR short/short males scored significantly higher in IAT than the long variant carriers. Bayesian analysis showed the most compatible hypothesis with the observed genetic results was based on attention (69.8%), whereas hypotheses based harm-avoidance (21.6%), novelty-seeking (7.8%) and addiction (0.9%) received little support. Our study suggests that carriers of alleles (DRD4 2R and 7R, 5-HTTLPR long) associated with inattentiveness are more likely to experience disrupted patterns and reduced durations of Internet use, protecting them from Internet overuse. Furthermore, our study suggests that Internet overuse should be categorized differently from addiction due to the lack of shared genetic contributions.

This study investigates the skill sets necessary for entry level systems analysts. Towards this end, the study combines two sources of data, namely, a content analysis of 200 systems analysts’ online job advertisements and a survey of 20 senior Information Systems (IS) professionals. Based on Chi-square tests, the results reveal that most employers prefer entry level systems analysts with an undergraduate Computer Science degree. Furthermore, most of the employers prefer entry level systems analysts to have some years of experience as well as industry certifications. The results also reveal that there is a higher preference for entry level systems analysts who have non-technical and people skills (e.g., problem solving and oral communication). The empirical results from this study will inform IS educators as they develop future systems analysts. Additionally, the results will be useful to the aspiring systems analysts who need to make sure that they have the necessary job skills before graduating and entering the labor market.

Aim/Purpose: This study aims to provide a better understanding of individual acceptance of enterprise resource (ERP) systems. Based on the uses and gratifications theory (UGT) and informing science theory, the study developed and empirically tested a research model to explain the effects of ERP characteristics (specifically, informativeness and enjoyment) on ERP acceptance and use. Background: Individual acceptance of ERP systems is crucial for achieving the benefits associated with ERP systems. Unfortunately, little research has focused on acceptance of ERP systems at the individual level. This study attempts to fill this void. Methodology: A survey questionnaire was distributed to ERP users to collect data to empiri-cally test the research model developed in this study. In addition to demographic and background information question, the survey contained instruments to measure the study variables. Contribution: The empirical results show that UGT provides a sound theoretical framework for explaining users’ gratifications, attitudes, and behavioral intentions toward adopting and using an ERP. These results support the view that subsumes information systems and other fields that endeavor to inform their audience. Findings: Individuals’ perceptions of the informativeness and entertainment of ERP systems demonstrated strong direct effects on attitude toward using and satisfaction with ERP systems. In turn, satisfaction with ERP systems showed a direct significant impact on intention to use an ERP system. Recommendations for Practitioners: Maintaining a favorable environment and designing training workshops that highlight the information and enjoyment aspects of an ERP can boost users’ perceptions of ERP informativeness and enjoyment and, eventually, improve their attitude and satisfaction with an ERP. Recommendation for Researchers: Researchers should test the proposed research model with other types of ERP systems and in different environments to enhance the generalizability of the results to other systems and settings. Impact on Society: The results of is study can be used as a foundation on which to develop plans and design strategies to enhance individual acceptance of ERP systems and realize the benefits associated with these systems. Future Research: Future research should extend the research model by integrating other personal and technology variables to provide further insights into what influences individuals to accept or reject an ERP system.

Aim/Purpose: Climate change mitigation is a global challenge, in which academia and business have a role to play. This research explores ways to develop a freely-available information system that would enable small businesses to identify and reduce their environmental footprint. Background: While large organizations have the resources to track emissions and other pertinent data, small businesses may not, despite intentions to be more environmentally responsible. Freely available applications to track emissions focus on the carbon footprint of things, whereas activities are a more meaningful unit of analysis for business managers. Methodology: Using a design science research approach, we conducted a study of a collaborative project that investigated how a low-cost, freely-available online wiki could be developed by group of students, under the guidance of university scholars and business owners. In the project, different student groups were tasked to create the wiki, input content and design a dashboard interface for managers to find data relevant to their business. The research takes an information systems view of the project, relying on the holistic notion of activity from activity theory and taking a design science approach to the study. Contribution: The paper contributes to the practices of green information systems, climate change, and small business. Theoretically it provides new insights into the linear view of design science in resource poor, collaborative projects. Findings: The research demonstrates the viability of an online system to track the envi-ronmental footprint of business activities. It reveals the challenges from a design science perspective of attempts to create online systems using freely available products and labor. Recommendations for Practitioners: Meaningful information systems to assist small businesses to manage their environmental footprint should focus on activities not things, be low cost and easy to use. Recommendation for Researchers: Complex nonlinear design science frameworks may be needed to build community-based green information systems projects. Impact on Society: This paper examines the role that university-community partnerships can play in mitigating climate change. Future Research: We should now investigate ways to ensure the viability and sustainability of systems developed by groups of university students.

Aim/Purpose: In the light of the recent attention to the role of social media in the dissemination of fake news, it is important to understand the relationship between the characteristics of the social media content and re-sharing behavior. This study seeks to examine individual level antecedents of information re-sharing behavior including individual beliefs about the quality of information available on social network sites (SNSs), attitude towards SNS use and risk perceptions and attitudes. Methodology: Testing the research model by data collected through surveys that were adminis-tered to test the research model. Data was collected from undergraduate students in a public university in the US. Contribution: This study contributes to theory in Information Systems by addressing the issue of information quality in the context of information re-sharing on social media. This study has important practical implications for SNS users and providers alike. Ensuring that information available on SNS is of high quality is critical to maintaining a healthy user base. Findings: Results indicate that attitude toward using SNSs and intention to re-share infor-mation on SNSs is influenced by perceived information quality (enjoyment, rele-vance, and reliability). Also, risk-taking propensity and enjoyment influence the intention to re-share information on SNSs in a positive direction. Future Research: In the dynamic context of SNSs, the role played by quality of information is changing. Understanding changes in quality of information by conducting longitudinal studies and experiments and including the role of habits is necessary.

Aim/Purpose: Sharing ideas generated in a Business Intelligence (BI) Applications class to upgrade an Information System in to an Informing System. Background: Course Registration is the essential university’s business process in a university that follows a liberal-arts education model. Almost all categories of users are involved, including students, individual faculties and departments, and administration. A typical Information System, designed to support this process, allows departments to schedule selected courses for a particular time slot and location, and allows students to choose courses to study for the semester. Methodology: The course project is to design a BI application. Domain knowledge is essential for such projects and course registration was the natural choice for this class. The assignment includes (1) identifying the categories of stakeholders; (2) identifying the information needs of different categories; (3) identifying available information sources; (4) identifying how is possible to acquire the additional data; and (5) designing the Extract-Transform-Load (ETL) process and interface scenarios in a way to inform clients. Contribution: Contributions are in two directions: (1) pedagogy - involving students in such a project motivates creativity, also enforcing students to think in cost-benefit framework may lead to creation of really effective and efficient solutions; (2) practice - implementation of some of the ideas could be with low cost, but with high impact. Findings: Exploring BI techniques may increase the informing value of existing Information Systems. Recommendations for Practitioners: Careful analysis of information needs and the way information is used, combined with deep domain knowledge and understanding the value provided by Data Mining techniques, is the way to initiate a process of transforming an Retrieval Information System to better inform clients. Recommendation for Researchers : Combining pedagogy with practice allows one to overcome routine thinking and may lead to effective solutions. This needs further structuring and research on outcomes. Impact on Society Transforming Information towards Informing Systems has a significant impact by allowing users to make rational data driven decisions in an efficient way. Future Research: The future of this project is implementation of developed ideas and assessment of the results. Impact on Society : Transforming Information towards Informing Systems has a significant impact by allowing users to make rational data driven decisions in an efficient way. Future Research: The future of this project is implementation of developed ideas and assessment of the results.

Aim/Purpose: To develop and introduce a questionnaire that investigates the informing needs, information-seeking behavior, and supplier selection of procurement officers in Israel. The questionnaire’s internal consistency reliability is given. Additionally, we describe the demographic description of the procurement officers in Israel. Background: Procurement science is an important field that affects firms’ profits in the private sector and is significant to growth, innovation, sustainability, and welfare in the public sector. There is little research about the informing needs of procurement officers in general and particularly in Israel. Methodology: A quantitative questionnaire that is sent to all the procurement officers in Israel’s procuring association. Contribution: The questionnaire that is developed in this paper may be used by other researchers and practitioners to evaluate the information needs of procurement officers. Findings: The typical procurement officer is male, with a bachelor degree and is digitally proficient. Recommendations for Practitioners: The procuring side can use the questionnaire to develop better tools for obtaining information efficiently. The supplying side can use this knowledge to improve its exposure to potential customers and address its customer’s needs better. Recommendation for Researchers: The questionnaire can address theoretical questions such as how digital literacy affects the procuring process and provide empirical findings about active research areas such as supplier selection and information-seeking behavior. Future Research: Future research will examine the relationship between the various variables and demographic features to understand why specific information needs and information-seeking behaviors arise.

Aim/Purpose: This paper aims to investigate how Kuwaiti Academic Libraries (KALs) have responded to the rapidly evolving Smartphone-Apps (SP-Apps) environment, as well as exploring the level of electronic services provided in these libraries. Background: This study can illustrate whether the governmental, academic libraries in the State of Kuwait have already benefited from the mobile services provided by smart phones or not. Methodology: In this study, the researchers use both qualitative and quantitative methods. Therefore, questionnaires and interviews are used in order to collect in-depth data in this field. The questionnaire sample was 400 respondents. They divided in two KALs: Kuwait University Library (KUL) and Public Authority of Applied Education Training Library (PAAETL), while eight individual interviews were conducted one-to-one in this research. Contribution: This paper may be important for academic libraries to identify shortcomings in the smartphones’ content and services they provide and in highlighting efforts by libraries to address their users’ needs in this area. Findings: The findings show that most participants expressed the need to introduce an SP-App to their library. They also confirmed that there are many difficulties in creating an SP-App including lack of budget, lack of awareness of library management, lack of clarity about library management strategic objectives, and vision for an SP-App. Recommendations for Practitioners: Designing SP-Apps that have reliable content and user interface that is easy to use is a considerable challenge. For this reason, the study highly recommends introducing SP-Apps for KALs as soon as possible. Future Research: The recommendations proposed are relevant to Kuwait. Further research may be useful in this field in other developing countries, in order to test or develop the suggested strategy.

Aim/Purpose : An important objective of any firm is escalation of its performance and the achievement of competitive advantages. Supply chain agility plays a prominent role to enhance the level of firm’s performance. Moreover, information technology (IT) plays a foundational role in supply chain management practices. Hence, this study proposes the relationship between IT integration as the competency of IT and firm’s market performance both directly and through mediating role of supply chain agility. Background: Many studies have been done to date on the impact of supply chain agility on overall firm’s performance. However, the effect of an agile supply chain on firm’s market performance per se needs to be studied. Furthermore, there is a gap in the literature about the effect of IT competency such as IT integration on firm’s market performance both directly and through mediating role of supply chain agility. Recommendation for Researchers: The first direction this study gives to researchers is to consider the different factors which have significant effect on the agility of supply chain, particularly the IT related ones. The second direction is about the study on the effect of IT competencies and supply chain agility on each category of firm’s performance separately instead of considering it as a one construct. Impact on Society : Although this is a conceptual study, it can highlight the importance of IT competency not only in our daily life, but also in our businesses and industries. Future Research: This study only proposes some relationships based on theory and literature. Future researchers can test these proposed relationships in different contexts and compare the results. Furthermore, this study proposes the relationships for large manufacturing sector in developing countries. The model could be tested for SMEs as well. In addition, the proposed theoretical model in this study might be tested in both developing as well as developed countries to compare the results which will be contributed to the body of knowledge.

Aim/Purpose: The main aim of the research is to examine the performance of second language English speaking students enrolled in the Business Statistics course and to investigate the academic performance of students when taught under the constructivist and non-constructivist approaches in a classroom environment. Background: There are different learning theories that are established based on how students learn. Each of these theories has its own benefits based on the different type of learners and context of the environment. The students in this research are new to the University environment and to a challenging technical course like Business Statistics. This research has been carried out to see the effectiveness of the constructivist approach in motivating and increasing the student engagement and their academic performance. Methodology : A total of 1373 students were involved in the quasi-experiment method using Stratified Sampling Method from the year 2015 until 2016. Contribution: To consider curriculum adjustments for first year programs and implications for teacher education. Findings: The t-test for unequal variances was used to understand the mean score. Results indicate students have high motivation level and achieve higher mean scores when they are taught using the constructivist teaching approach compared to the non-constructivist teaching approach. Recommendations for Practitioners: To consider the challenges faced by first year students and create a teaching approach that fits their needs. Recommendation for Researchers: To explore in depth other teaching approaches of the Business Statistics course in improving students’ academic performance. Impact on Society : The constructivist approach will enable learning to be enjoyable and students to be more confident. Future Research: The research will assist other lectures teaching Business Statistics in creating a more conducive environment to encourage second language English speaking students to overcome their shyness and be more engaged.

Aim/Purpose: The objective of this paper is to review the vast literature of user-centric in-formation science and inform about the emerging themes in information behaviour science. Background: The paradigmatic shift from system-centric to user-centric approach facilitates research on the cognitive and individual information processing. Various information behaviour theories/models emerged. Methodology: Recent information behaviour theories and models are presented. Features, strengths and weaknesses of the models are discussed through the analysis of the information behaviour literature. Contribution: This paper sheds light onto the weaknesses in earlier information behaviour models and stresses (and advocates) the need for research on social information behaviour. Findings: Prominent information behaviour models deal with individual information behaviour. People live in a social world and sort out most of their daily or work problems in groups. However, only seven papers discuss social information behaviour (Scopus search). Recommendations for Practitioners : ICT tools used for inter-organisational sharing should be redesigned for effective information-sharing during disaster/emergency times. Recommendation for Researchers: There are scarce sources on social side of the information behaviour, however, most of the work tasks are carried out in groups/teams. Impact on Society: In dynamic work contexts like disaster management and health care settings, collaborative information-sharing may result in decreasing the losses. Future Research: A fieldwork will be conducted in disaster management context investigating the inter-organisational information-sharing.

Aim/Purpose: This study was undertaken to shed light on how the use of a heteronormative mobile dating application creates an environment to promote psychological empowerment among female users within the online dating scene. The study focused on a mobile dating application which specifically challenges traditional gender roles, namely Bumble. Background: Mobile dating applications have become an increasingly popular medium for people to meet potential partners. However, users’ pre-existing social norms and biases inform how they communicate on these platforms, and stereotyped judgment about women perpetuates ideologies which continue to oppress them within the cyber world. Despite this, very little research has investigated the experiences of female users of mobile dating applications. Methodology: The study was qualitative in nature, and 10 semi-structured interviews of female Bumble users were conducted. The data were analyzed using thematic analysis. Contribution: The study contributes to knowledge by highlighting how key features of mobile dating applications influence various aspects of psychological empowerment as articulated in the findings. Findings: The findings show that the Bumble application supports Intrapersonal variables of Psychological Empowerment of female users relative to Domain Specific Perceived Control and Self-Efficacy, Motivation to Control and Perceived Competence. However, Domain Specific Perceived Control can also be negatively impacted due to self-doubt when female users receive little to no matches. Interactional variables of psychological empowerment are also supported, as Bumble allows female users to be critically aware of the need to screen potential partners, understand relevant causal agents, develop skills relative to initiating conversations and mobilize resources. However, Bumble is not effective in supporting behavioral variables of psychological empowerment because of limitations in the tool’s functionality and the behavior of the people interacting on the platform. Recommendations for Practitioners: The findings are important as they suggest the need to enhance the features available to female users in order to better suit their needs and desire to take control of their lives in the context of dating and/or friendship. Recommendation for Researchers: The findings reveal the need for a change of perceptions and attitudes on the part of some users to create a safer and more considerate virtual dating space, to truly achieve psychological empowerment. Future Research: More research is required on how male and female users domesticate mobile dating applications and how the use of these applications influence their daily lives from a socio-cultural point of view.

Aim/Purpose: The authors argue that interdisciplinarity, together with the more recent concept of transdisciplinarity, can be seen as a coherent attempt not so much to reassemble the fragmented structure into a whole, as to create a fruitful collaboration and integration among different disciplines that takes into account their specificity. Background: At the threshold of the Modern Age, a series of paradigm shifts in Western thought caused its fragmentation into a variety of academic subdisciplines. Such diversification can be considered the result of epistemological shifts and changes in the division of intellectual labor. Contribution: Which semantic horizons can this new approach open, and on which theoretical foundations could a dialogue between disciplines be produced? The growing importance of this problem is evidenced by the emergence, during the last decades, of philosophical reflections on the interactions among different research fields. The paper aims to contribute to the contemporary discussion of the need to overcome boundaries between disciplines. Consequently, it has both a methodological and theoretical impact, since all branches of knowledge aspiring to go beyond their traditional theoretical boundaries would benefit from a coherent theoretical perspective which tries to reconceptualize the transfer of knowledge from one field to another. Findings: The possibility of transdisciplinarity in modern science finds its theoretical premise in M. Foucault’s seminal work on the organization of knowledge, The Order of Things, which hinted at the existence of gaps in the grid of knowledge, leading, as a result, to the possibility of creating transdisciplinary connections. Future Research: The authors’ critical discussion of transdisciplinarity aims to revive the French epistemological tradition that in the last decades has often been rejected by researchers as not being rigorous nor analytical. This choice is motivated by the belief that, despite such evident defects, at its bottom lies a genuine theoretical intention that does not take for granted the possibility of transcending the usual division of intellectual work. In addition, the authors offer a brief account of the Russian conception of transdisciplinarity, relatively little studied in the West, which is presumed to integrate and solve the difficulties of other similar models.

Aim/Purpose: The complexity of scientific problems has spurred the development of transdisciplinary science, in which experts are brought together to collaborate across disciplinary and practice boundaries. These knowledge diverse teams can produce novel solutions, but they often fail to achieve their potential. Background: Leaders have a crucial role to play in enabling effective collaboration among these diverse experts. We propose that a critical predictor of whether a newly formed interdisciplinary team will perform well is the leader’s multidisciplinary breadth of experience, which we define as a leader’s possession of significant experience in multiple areas of research and practice. We suggest that these leaders will have the capability to skillfully manage the interactions within the team. Methodology: We test our prediction in a sample of 52 newly formed interdisciplinary medical research teams. We also observe and examine the communication patterns in a subset of these teams. Contribution: There is a lack of systematic study of the impact leaders have on newly formed interdisciplinary science teams whose members have little or no prior collaborative experience with each other, possess specialized knowledge, and have limited overlapping expertise. This study combines quantitative and qualitative methods to examine the effect of leader multidisciplinary experience on team communication patterns and innovation. Findings: Our study finds that teams are more innovative when their leader has a moderate breadth of multidisciplinary expertise. Exploration of team communication patterns suggests that leaders with moderate multidisciplinary breadth of experience actively stimulated information sharing across expert domains by choosing cross-cutting topics and drew individuals’ attention to the knowledge and approaches of others in the team. Recommendations for Practitioners: Insights from this work can have practical implications regarding how to best select and train leaders to facilitate cross-boundary collaboration in transdisciplinary science. This study elucidates a variety of communication strategies that leaders can to enhance the team innovativeness. Recommendation for Researchers: Further investigation into the underlying psychological states that these communication strategies elicit is needed. Future research should investigate psychological mediators such as knowledge consideration, perspective taking, and cognitive flexibility. Impact on Society: Transdisciplinary science is needed to solve society’s most complex problems. The more insight we gather about factors that can help these knowledge diverse teams to be successful, but more society will benefit. Future Research: More research is needed on team formation, leader experience, and team outcomes in transdisciplinary science teams in a variety of contexts.

Aim/Purpose: Given that leadership has been shown to play a key role in knowledge-producing organizations, leaders of transdisciplinary science have received surprisingly little empirical attention. This study addresses the research gap by examining leadership in the context of a new transdisciplinary research organization. Background: Drawing on complexity leadership theory—a framework developed for identifying behaviors that facilitate creativity, learning, and adaptability in complex adaptive systems—this study examines leadership roles and practices that affect the generation of adaptive dynamics in transdisciplinary science. Methodology: The study is based on a longitudinal, qualitative in-depth case study on a newly formed transdisciplinary research center and its leadership team. The data includes ethnographic observations from leadership meetings and interviews with leaders. Contribution: This unique empirical case contributes to the study of transdisciplinary science by shedding light on the actions of academic leaders as they try to support transdisciplinary conversation, learning, and collaboration in a new center. Findings: The analysis shows that the leaders relied on both enabling and administrative leadership practices in a way that made them the focal point of transdisciplinary knowledge integration and thus jeopardized the creation of adaptive dynamics throughout the organization. Recommendations for Practitioners: The study highlights the importance of having knowledge brokers and hybrid scholars in strategic positions at different levels of the transdisciplinary research organization already in its early stages. Recommendation for Researchers: Longitudinal qualitative case studies that rely on different types of data provide rich information on how new leadership conceptualizations are implemented in organizations and the complex ways in which they relate to knowledge creation processes and outcomes. Impact on Society: Transdisciplinary science has the potential to find cures to complex diseases. Understanding leadership in transdisciplinary science can help in maintaining transdisciplinary research activities in the long run and thus make it more impactful. Future Research: The use of leadership roles and practices will be examined at different developmental stages in the transdisciplinary research process.

Aim/Purpose: To understand the process of social change creation in social entrepreneurial ventures (SEVs), specifically emphasizing the role and nature of the communicative process in social change creation. Background: Drawing on data from seven SEVs from India and the US and employing a grounded theory methodology, this research scrutinizes the social change process and uncovers the role and characteristics of dialogue in this process. Methodology: Qualitative data was collected from seven social entrepreneurial organizations over a period of eight months from July 2011 to February 2012. Semi-structured interviews were conducted with a wide range of members within these social entrepreneurial organizations (n=27) with additional informal interviews with field workers and volunteers. Data from the semi-structured interviews and notes from observations were integrated with analyses of archival resources. Contribution: There is little scholarship about the process of social change creation and the necessary conditions to promote social change over time. Understanding the process of social change creation and the individual, interpersonal, and organizational conditions that facilitate the process is central to design of effective trans-sector TD problem solving ventures. This paper focuses on the process of social change creation in social entrepreneurial settings, specifically emphasizing the role and nature of the communicative process in social change creation. Findings: The reflections and experiences of the members of SEVs revealed that social entrepreneurship is a collective endeavor and this collective character is essential to its success. Collective organization and synergy, deep intra-organizational communication, and a conducive organizational context are critical for the creation of collective wisdom and knowledge networks for long-term collaborative community capacity building. Dialogue emerged as a central category linking the other categories to explain the process of social change creation. Organic organizational structure enables knowledge creation and integration through the process of organizational learning through deep and continuous social interaction, or dialogue. Recommendations for Practitioners: This research elucidated the key characteristics of the organizational context required to support the creation of social change. It also identified the critical role and characteristics of the communicative process required to generate structural knowledge and collective wisdom at the organizational level. Recommendation for Researchers: For individual and organizational learning, trans-sector transdisciplinary organizations require an appropriate organizational context. Key elements of such an organizational context include (1) understanding the ecology of the social problem; (2) organic organizational structure; (3) continuous and deep social interaction among all levels of the organization; (4) employee and community autonomy and empowerment; and (5) attention to subtle environmental changes in the system. These elements in combination lead to the creation of collective wisdom. Collective wisdom then feeds back into the conception, planning, and action stages of the iterative cycle of organizational knowledge creation to create positive social change. Impact on Society: Same as above Future Research: Future research model theoretically and study empirically the ecology of social entrepreneurship and trans-sector TD problem solving more broadly. For example, the ways in the personal attributes of social entrepreneurs (e.g., their leadership style, networking abilities) combine with circumstances at organizational, institutional, and international levels to influence the effectiveness of their efforts to promote positive social change within local and global communities. Second, the grounded theoretical framework developed here should be further refined and elaborated through the identification of additional key contextual factors that affect SEVs’ capacity to promote positive social change and to achieve sustainability in different socio-environmental contexts. There is also a need to translate the findings from this research to facilitate the creation of more inclusive problem solving contexts and practices.

Aim/Purpose: Collaborative, interdisciplinary research is growing rapidly, but we still have limited and fragmented understanding of what is arguably the heart of such research—collaborative, interdisciplinary reasoning (CIR). Background: This article integrates neo-Pragmatist theories of reasoning with insights from literature on interdisciplinary research to develop a working definition of collaborative, interdisciplinary reasoning. The article then applies this definition to an empirical example to demonstrate its utility. Methodology: The empirical example is an excerpt from a Toolbox workshop transcript. The article reconstructs a cogent, inductive, interdisciplinary argument from the excerpt to show how CIR can proceed in an actual team. Contribution: The study contributes operational definitions of ‘reasoning together’ and ‘collaborative, interdisciplinary reasoning’ to existing literature. It also demonstrates empirical methods for operationalizing these definitions, with the argument reconstruction providing a brief case study in how teams reason together. Findings: 1. Collaborative, interdisciplinary reasoning is the attempted integration of disciplinary contributions to exchange, evaluate, and assert claims that enable shared understanding and eventually action in a local context. 2. Pragma-dialectic argument reconstruction with conversation analysis is a method for observing such reasoning from a transcript. 3. The example team developed a strong inductive argument to integrate their disciplinary contributions about modeling. Recommendations for Practitioners: 1. Interdisciplinary work requires agreeing with teammates about what is assertible and why. 2. To assert something together legitimately requires making a cogent, integrated argument. Recommendation for Researchers: 1. An argument is the basic unit of analysis for interdisciplinary integration. 2. To assess the argument’s cogency, it is helpful to reconstruct it using pragma-dialectic principles and conversation analysis tools. 3. To assess the argument’s interdisciplinary integration and participant roles in the integration, it is helpful to graph the flow of words as a Sankey chart from participant-disciplines to the argument conclusion. Future Research: How does this definition of CIR relate to other interdisciplinary ‘cognition’ or ‘learning’ type theories? How can practitioners and theorists tell the difference between true intersubjectivity and superficial agreeableness in these dialogues? What makes an instance of CIR ‘good’ or ‘bad’? How does collaborative, transdisciplinary reasoning differ from CIR, if at all?

Aim/Purpose: This is an introductory paper for the Special Series on transdisciplinary communication. It summarizes the various articles in the special series and raises questions for future investigation.

Aim/Purpose: This paper describes an empirical examination of how users’ willingness to disclose personal data is influenced by the amount of information provided on landing pages – standalone web pages created explicitly for marketing or advertising campaigns. Background: Provision of information is a central construct in the IS discipline. Content is a term commonly used to describe the information made available by a website or other electronic medium. A pertinent debate among scholars and practitioners relate to the behavioral impact of content volume: Specifically, does a greater amount of information elicit engagement and compliance, or the other way around? Methodology: A series of large-scale web experiments (n= 535 and n= 27,900) were conducted employing a between-subjects design and A/B testing. Two variants of landing pages, long and short, were created based on relevant behavioral theories. Both variants included an identical form to collect users’ information, but different amounts of provided content. User traffic was generated using Google AdWords and randomized between the page using Unbounce.com. Relevant usage metrics, such as response rate (called “conversion rate”), location, and visit time were recorded. Contribution: This research contributes to the body of knowledge on information provision and its effectiveness and carries practical and theoretical implications to practitioners and scholars in Information Systems, Informing Science, Communications, Digital Marketing, and related fields. Findings: Analyses of results show that the shorter landing pages had significantly higher conversion rates across all locations and times. Findings demonstrate a negative correlation between the content amount and consumer behavior, suggesting that users who had less information were more inclined to provide their data. Recommendations for Practitioners: At a practical level, results can empirically support business practices, design considerations, and content strategy by informing practitioners on the role of content in online commerce. Recommendation for Researchers: Findings suggest that the amount of content plays a significant role in online decision making and effective informing. They also contradict prior research on trust, persuasion, and security. This study advances research on the paradoxical relationship between the increased level of information and online decision-making and indicates that contrary to earlier work, not all persuasion theories‎ are ‎effective online. Impact on Society: Understanding how information drives behavior has implications in many domains (civic engagement, health, education, and more). This has relevance to system design and public communication in both online and offline contexts. Future Research: Using this research as a starting point, future research can examine the impact of content in other contexts, as well as other behavioral drivers (such as demographic data). This can lead to theoretical, methodological, and practical recommendations.

Aim/Purpose: The paper explores the success of KGB Operation SIG to incite hatred and create chaos against a democracy Background: About 50 years ago, the KGB created the means to create upheaval in the Mid-dle East. This paper explores one such campaign and its successor campaign, revealing some disinformation techniques in use today. Methodology: The paper brings together literature from many fields in its exploration of Op-eration SIG. Contribution: The paper reveals the role of the KGB in the PLO’s campaign to replace Israel with an Arab Muslim state and the PLO and Hamas’s successor disinformation mechanisms Findings: Operation SIG is an early and extremely successful example of the Sovi-et/Russian campaign to disrupt democracy. Recommendation for Researchers: The recurrence of antisemitism, particularly on campus, can be attributed to Operation SIG.

Aim/Purpose: Absence of new scientific approaches and specialists (generalists), who professionally obtain such approaches, is one of the main reasons for an ineffective solution of complex multifactor problems of the modern society. Background: The article briefly describes the concept of systems transdisciplinary integration of knowledge of different scientific disciplines. Also, it shows an opportunity to use this concept education of generalists in higher education. Methodology: The article highlights the idea of gestalt of knowledge, which is based on systems transdisciplinary model of spatial unit of order. It describes the basis of gestalt-of-the-one and gestalt-of-the-whole. Also, it explains the differences and practical capabilities of holist generalists and unicentrist generalists. Contribution: Loss of identificational attributes can take place during the process of integration of knowledge of different scientific disciplines. The article shows how to avoid this complication within a systems transdisciplinary approach. Findings: Each type of fundamental knowledge has its own carriers, such as scientists and specialists. Therefore, direct interaction of people-carriers of fundamental knowledge has limited potential. Presently, a more practical importance is the interaction between scientists and specialists within the zones of hybridization of fundamental knowledge. Hybridization is the process of systematization of knowledge within specialized systems transdisciplinary models of unit of order. A specialist generalist’s professional work is to organize scientific research, systemise knowledge of different scientific disciplines, make necessary conclusions, and suggest optimal solution for complex multifactor problems. Therefore, generalists should be considered as an important move towards the solution of complex multifactor problems of modern society. Recommendation for Researchers: A new scientific approach is a way of widening scientific worldview. A new approach in inorganic chemistry made it possible to create the Mendeleev periodic table of elements. Owing to this table, researchers were able to learn the characteristics and attributes of chemical elements, which can be found in nature. Also, models of systems transdisciplinary approach allow the discovery of new elements and relations of complex multifactor problems. Its absence would, however, hinder the research and the problem description. Future Research: The article justifies that preparation of generalists in higher education is one of the main peculiarities of universities of the third generation. Therefore, it might be desirable for organizers of higher education and university leaders to begin speculations regarding this quest, develop educational programs for generalists, and search for optimal forms and methods of solution.

Aim/Purpose: In this paper, we address the theoretical challenges today’s scientific community faces to precisely draw lines between true and false pictures. In particular, we focus on problems related to the hidden wonders of science and the shiny images produced for scientific papers or to appeal to wider audiences. Background: As rumors (hoaxes) and false news (fake news) explode across society and the current network, several initiatives using current technology have been launched to study this phenomena and limit the social impact. Over the last two decades, inappropriate scientific behavior has raised more questions about whether some scientific images are valid. Methodology: This work is not about analyzing whether today’s images are objective. Instead, we advocate for a general approach that makes it easier to truly believe in all kinds of knowledge, scientific or otherwise (Goldman, 1967; Goldman, & Olson, 2009). This need to believe is closely related to social order (Shapin, 1994). Contribution: We conclude that we must ultimately move away from older ideas about truth and objectivity in research to broadly approach how science and knowledge are represented and move forward with this theoretical approach when communicating science to the public. Findings: Contemporary visual culture suggests that our world is expressed through images, which are all around us. Therefore, we need to promote the reliability of scientific pictures, which visually represent knowledge, to add meaning in a world of complex high-tech science (Allamel-Raffin, 2011; Greenberg, 2004; Rosenberger, 2009). Since the time of Galileo, and today more than ever, scientific activity should be understood as knowledge produced to reveal, and therefore inform us of, (Wise, 2006) all that remains unexplained in our world, as well as everything beyond our senses. Recommendation for Researchers: In journalism, published scientific images must be properly explained. Journalists should tell people the truth, not fake objectivity. Today we must understand that scientific knowledge is mapped, simulated, and accessed through interfaces, and is uncertain. The scientific community needs to approach and explain how knowledge is represented, while paying attention to detail. Future Research: In today’s expanding world, scientific research takes a more visual approach. It is important for both the scientific community and the public to understand how the technologies used to visually represent knowledge can account for why, for example, we know more about electrons than we did a century ago (Arabatzis, 1996), or why we are beginning to carefully understand the complexities and ethical problems related to images used to promote knowledge through the media (see, i.e., López-Cantos, 2017).

Aim/Purpose: In a world of rapidly expanding complexity and exponentially increasing data availability, IT-based knowledge management tools will be needed to manage and curate available information. This paper looks at a particular tool architecture that has been previously proposed: The Personal Knowledge Management System (PKMS). The specific focus is on how the proposed architecture conforms to design science principles that relate to how it is likely to evolve. Background: We first introduce some recent informing science and design science research frameworks, then examine how the PKMS architecture would conform to these. Methodology: The approach taken is conceptual analysis. Contribution: The analysis provides a clearer understanding of how the proposed PKMS would serve the diverse-client ambiguous-target (DCAT) informing scenario and how it could be expected to evolve. Findings: We demonstrate how the PKMS informing architecture can be characterized as a “social machine” that appears to conform to a number of principles that would facilitate its long-term evolution. Future Research: The example provided by the paper could serve as a model future research seeking to integrate design science and informing science in the study of IT artefacts.

Aim/Purpose: The Informing Science Institute (ISI) is an informing system, designed using informing science principles, for the express purpose of informing researchers who study problems related to informing. This paper describes the ISI as an applied instance of an informing system and analyzes the channels, informers, and clients of the ISI. Background: This paper begins with a brief overview of the current activity of the ISI, as well as an introduction to informing science philosophy and an explanation of the need for a transdiscipline. The ISI is a non-profit organization that provides several informing channels, including 13 open-access, peer-reviewed journals, as well as conferences, books, and outreach activities. Methodology: Statistical analyses of the authors, institutions, and countries of origin were conducted for every ISI paper published between 1998 and December of 2019. Additionally, interviews were conducted with 5 current and former Editors-in-Chief of ISI journals. Contribution: This paper provides a current description and analysis of the ISI informing system’s channels, informers, and clients. Findings: The ISI has published over 4,100 articles by over 4,500 authors from over 600 universities. Statistical analyses of articles published in ISI journals demonstrated that the ISI is characterized in part by robust international participation, with significant participation by authors from countries that have been traditionally under-represented in academic publications. The ISI achieved these outcomes through the use of the philosophical principles and design guidelines for informing science.

Aim/Purpose: The aim is to explore the informing flows framework as interactions within a PhD education practicing a work-integrated learning approach in order to reveal both the perspectives of industrial PhD students and of industry. Background: An under-researched field of university-industry collaboration is explored revealing both the perspectives of industrial PhD students and of industry. Methodology: Qualitative methods were applied including interviews and document studies. In total ten semi-structured interviews in two steps were conducted. The empirical context is a Swedish PhD program in informatics with a specialization in work-integrated learning. Contribution: By broadening the concept of work-integrated learning, this paper contributes empirical results on benefits and challenges in university-industry collaboration focusing on industrial PhD students and industry by applying the informing flows framework. Findings: Findings expose novel insights for industry as well as academia. The industrial PhD students are key stakeholders and embody the informing flows between practice and university and between practice and research. They are spanning boundaries between university and industry generating continuous opportunities for validation and testing of empirical results and models in industry. This may enable increased research quality and short-lag dissemination of research results as well as strengthened organizational legitimacy. Recommendation for Researchers: Academia is recommended to recognize the value of the industrial PhD students’ pre-understanding of the industry context in the spirit of work-integrated learning approach. The conditions for informing flows between research and practice need to continuously be maintained to enable short-term societal impact of research for both academia and industry. For practitioners: This explorative study show that it is vital for practice to recognize that challenges do exist and need to be considered to strengthen industrial PhD pro-grams as well as university-industry collaborations. Additionally, it is of importance to formalize a continuously dissemination of research in the industries. Future Research: Future international and/or transdisciplinary research within this field is encouraged to include larger samples covering other universities and a mix of industrial contexts or comparing industrial PhD students in different phases of their PhD education.

Aim/Purpose: There is a need to find a way to utilize narrative storytelling in film to make students more aware of the impacts of global problems and how they are perceived. Background: Two films from the year 2015 from two very different places in the world explore the encroachment and secondary effects of urban civilization upon indigenous cultures. Methodology: An interpretive, qualitative, methodology was used in addressing and discussing the use of these two films as a persuasive communication teaching aid. Contribution: This paper offers an approach to using narratives of films on indigenous issues in education to inform students about real-world issues and the wide impacts of those on various cultures and populations. Findings: Through the discussion of the two films, we suggest that using films with indigenous themes is beneficial to a course curriculum in a variety of subjects from communication to history and politics, to help students visualize the problems at hand. Anecdotally, the authors note that students are more engaged and willing to discuss topics if they have watched films or clips that deal with those topics than if they have simply read about them. Recommendation for Researchers: Technology and use of visuals are used as teaching tools in a variety of fields. Film narratives can be used as a teaching tool in multiple fields and provide insight about a variety of ideas. Identifying films such as those with indigenous themes provides an example of how one film can bring up multiple, real-world, topics and through led discussion student reflection can potentially lead to self-insights and have lasting impacts. Future Research: Additional research and assessment can be done on the impact of teaching with films and their compelling story telling of issues, and what types of questions should be asked to maximize learning and the impact of film narratives.

Aim/Purpose: The paper introduces new concepts including cognitive mapping, cognitive message processing, and message resonance. Background: This paper draws upon philosophy, psychology, physiology, communications, and introspection to develop the theory of cognitive mapping. Methodology: Theory development Contribution: The theory offers new ways to conceptualize the informing process. Findings: Cognitive mapping has a far-reaching explanatory power on message resonance. Recommendation for Researchers: The theory of cognitive mapping offers a new conceptualization for those exploring the informing process that is ripe for exploration and theory testing. Future Research: This paper forms a building block toward the development of a fuller model of the informing process.

Aim/Purpose: The research problem of this study refers to the manner in which old and new mass media represented the significant social development surrounding two crashes of the Boeing 737 MAX airplane. Methodology: The study follows a qualitative case study methodology based on a sample of newspaper articles, TV programming, specialized technical publications, Twitter posts, and Facebook content. Contribution: The study contributes to understanding specifics and differences in representing extraordinary socio-economic events by different types of media. Findings: Key findings are that these media have constructed different realities surrounding the tragic events and exhibited informing distortions to different degrees. Recommendations for Practitioners: Practical implications of this study are relevant for the institutional and individual clients of informing with regard to selecting appropriate media for use. There are also implications for informers with regard to reducing distortions in informing. Recommendation for Researchers: Social media could be a channel for alternative learning rather than manipulation. Mainstream media were confirmed to be a loudspeaker for authorities as postulated in critical media research, and analytical media provided influential, deeper technical analysis. Future Research: As the Boeing case unfolds, it would be interesting to investigate any evolution in mediated realities.