Location: Sciences Library Library- QH506.M45 v.1402

Location: Sciences Library Library- QH506.M45 v.1394

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Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Moderating the company's customer support forum
• Updating self-help documents so customers/employees can try to fix problems themselves
• Logging and keeping records of customer/employee queries
• Identify and correct or advise, on operational issues in client website or company systems.
• Working with customers/partners to identify service problems and advising on the solution
• Analyzing service information to spot common trends and underlying problems

• 3 years as a technical customer support representative/engineer
• Ability to build a web 2.0 support practice from the ground up (self help capabilities, forums etc.)
• Experience with website hosting/security/performance and DNS management
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Fluent spoken and written English
• Self motivated, detail-oriented and organized.

• Experience working at a SaaS company preferably a B2C or B2B (SMB – small customers)
• Provided "Web2.0 technical support" (over mail, chat, phone with automated and advanced customer support tools)
• The ability to write very good documentation in English(FAQ, How to's, technical notes)
• Experience with a 24*7 lean support operations (using external answering services or off-shored resources)

Technical requirements
Great flash / flex developer.
The ideal candidate will have knowledge of open source frameworks such as PureMVC and Robotlegs with good understanding of the Drupal CMS .

Personal
Someone passionate willing to live an entrepreneurial venture and make it big.

Opportunity
Grow very quickly with the company as VP R&D + chunk of equity.

About us
Sparkeo is focusing on educational video monetization and inventing knowledge as a monetization model for the web. Sparkeo develops a player focused on creating a learning experience fused with interactivity and social features in the field of online video (in-video payment solution + interactive feature). It is an award winning web startup (Innovate 2010, TWS 2010, and Techcrunch Europa) and Seedcamp winner.

Send CV and cover letter to contact@Sparkeo.com.

"Slow. Expensive. Unreliable. Unverifiable." Those don't sound like the specs you'd put in a procurement document for a system undergirding electoral democracy, but they're the words Jason Kitcat used repeatedly to describe what Open Rights Group found when it observed the use of e-voting in England and Scotland's pilot trial of the technologies in May 2007.

Speaking at the release of ORG's election report, Kitcat described failures that ORG's volunteer observers saw or had reported to them. In Rushmoor, a candidate reported that the online ballot mis-identified his opponent's party affiliation. In Breckland, a manual recount of non-electronic ballots initially counted by computer turned up more than 50% more votes than the e-count. At least Breckland had a non-electronic ballot to fall back upon. In fully electronic systems being adopted in other districts, a "recount" can only repeat the same tally of bits, with no certain way to detect improper recording or tampering.

ORG concludes that, given the problems observed and the questions remaining unanswered, it cannot express confidence in the results declared in areas observed. Given these findings, ORG remains opposed to the introduction of e-voting and e-counting in the United Kingdom.

Unfortunately, but unsurprisingly, ORG's findings mirror those of EFF and others regarding United States deployment of e-voting. In a process led by vendors, veiled in proprietary trade secrecy, with inadequate attention to the security and verification required for confidence in democratic elections, e-voting and non-transparent e-counting do not serve the American or British citizenry. ORG is taking great steps to expose the flaws and push for more accountable voting.

According to observers and civil society NGO participants, the WIPO Standing Committee on Copyright and Related Rights will not recommend a Diplomatic Conference on the proposed WIPO Broadcasting Treaty. In non-WIPO-ese, that means broadcasters won't get the unjustified grant of copyright-plus rights they've been asking for. Instead, they'll still have copyright protection for their programs, while the public will get its fair use without an extra layer of exclusion.

From Intellectual Property Watch » WIPO Broadcasting Treaty Talks Break Down:

World Intellectual Property Organization negotiations for a treaty on rights for broadcasters broke down at the eleventh hour, according to participating government officials. A high-level final treaty negotiation scheduled for November will not take place, they said.

The SCCR, which does its work through "non-papers" and meetings in Geneva, has been pushing for a broadcasting treaty for nearly a decade. It was nearing its conclusion, sending the draft on to a Diplomatic Conference to be adopted as an international treaty, when delegates apparently finally recognized they could not reach consensus. The latest draft would have added DRM-protection, anti-circumvention, and new exclusive rights to broadcasts, threatening innovations like TiVo and SlingBox. While the United States was at most stages willing to sell out its innovators, even pushing at times for grant of new "webcasting" exclusive rights, Brazil, India, and the Africa Group took the lead in rejecting a new treaty if it lacked public rights and exceptions to balance those granted to broadcasters.

EFF and KEI, among others, have been keeping this process under scrutiny for a long time. Amazing how similar the debates look to what I first helped live-blog in 2004.

Update: Not dead yet? Jamie Love reports the "surreal" draft conclusions of the Chair, that a Diplomatic Conference should be held in 2008.

Location: Main Library- PK6562.1.K54K58 2014

Location: Main Library- PK6562.16.A73T8 2014

Location: Main Media Collection - Video record 42301 DVD

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