All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

Read the latest Customer Service Articles from ArticleGeek.com

In the food-service industry, advertising is critical. There are many ways to use buttons and badges in this industry. When the advertising budget is tight, a button maker will expand those precious dollars.

Since 1989 we have been saving customers money on sports, theater and concert tickets. We have a huge inventory of tickets that is ready ship next day. Why pay more for the same tickets?

Having reviewed over 3,800 entries, the American Business Awards® announced that Richmond Alarm is recipient of Gold Medals for Customer Service and Customer Support and a Bronze Medal as Company of the Year, Business and Professional Services.

There are considerable opportunities in the overseas security market, especially the national market along the "The Belt and Road Initiative," which is an opportunity for China's security brands to make great achievements.

Securely automate any IT task using the most popular messaging channels. No mobile apps to install. No websites to visit. A truly native and natural experience for your brand.

Callnovo, the global multilingual customer service contact center, offers a powerful bilingual outsourcing solution in English and Spanish for Utsource's European market.

A strong commitment to customer satisfaction and service is why Imperial Landscaping continues to receive Outstanding Recognition among landscaping and lawn care companies.

Revenue Storm Honored to Have Won Their Fifth Stevie Award

Avon's founder was a pioneer of women's empowerment, long before women's rights were widely recognized, and they continue to drive this powerful mission for women today, supported by passionate and talented associates worldwide.

American Eagle Auto Body, a Los Angeles-based auto shop, is the winner of the City Beat News Spectrum Award for Excellence in Customer Service.

Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved. Singh’s research is featured in the article "‘Sorry’ Is Not Enough" in the January–February 2018 issue of Harvard Business Review.

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — and explains how they apply to every business. Schulze is the author of the book "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.”

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?

IBM (NYSE: IBM) today announced that Bendigo and Adelaide Bank has selected IBM XIV Storage System Gen3 as a key infrastructure component for its ongoing development and delivery of customer-focussed business applications.

Looking for a Customer Service Supervisor/Assistant Service Manager for an American company located in Manchester, Tennessee, U.S.A. Core business: One of the largest press builders in the world, with more than 50,000 presses sold; 1500 employees; 6,500,000 square feet of manufacturing floor spa

Did you know that, on average, 51% of companies are currently using marketing automation, and more than half of B2B companies (58%) plan to adopt the technology? The statistic may be mind-boggling, but it is very much justified. Companies and marketers are always in search of ways that make things easy and convenient for them. Automating […]

The post Marketing Automation and Customer Service: How are they Connected? appeared first on ReadWrite.

Customer service doesn't have to suffer while your company goes through a difficult transition. In fact, 78 percent of consumers said they stopped doing business with a company because of poor customer service. Now is the time to show your most valuable buyers how you'll keep them informed, updated and respected throughout this crisis by adapting your practices to the moment.

Just the idea of finding a worm in a salad is enough to send some shivers running up the spine. Fortunately, in this case, after the worm was discovered, a surprising, but welcomed customer service story developed. Basically, Sainsbury's pulled through in the clutch to address the situation with some serious grace. 

Company: Coral Bling Services Private Limited
Qualification: Bachelor of Arts (B.A), Bachelor of Architecture (B.Arch), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Bachelor of Dental Surgery (B.D.S), Bachelor Of Technology (B.Tech/B.E), Bachelor of....

Company: Conneqt Business Solutions Limited
Qualification: 12th Class (XII)
Experience: 0 to 5
location: Thane
Ref: 24827698
Summary: Urgent Hiring For WORK FROM HOME # Graduate fresher/ undergrads. # Age below 40. # Experience or freshers # Good Communication Skill # Telephonic Interview

Retail services group’s new Shop app needs a price gimmick to lure buyers in

In just the past ten days I've battled with my home insurer after the price of my policy was hiked by 30 per cent for no reason, chased my old energy supplier for a £174 refund.

In just the past ten days I've battled with my home insurer after the price of my policy was hiked by 30 per cent for no reason, chased my old energy supplier for a £174 refund.

From the bank that sent flowers to a recently bereaved widower to the ferry company that waived its strict no-refund policy on pre-paid tickets after a customer went into hospital.

Lucas, Robert W

Urquhart, Barry

I previously analyzed their 2013 report and their 2014 report and came to the same conclusion each year. Most companies still do not get social media as a customer service channel.

Six years ago, I did my own tiny social media study. That is back when the Starbucks Twitter profile said that some guy named Brad did the tweeting. Things are pretty much the same as even back then. (Except for Brad. I am not sure what happened to him.)

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If you want better customer service -- and who doesn't? -- there are strategies, and there are social media strategies.

Like many consumers, Ryan James, has discovered the latter lately. When he needed to arrange a wheelchair for a recent flight from Budapest to Montreal, he skipped the phone just tweeted to Air Canada.

They were so responsive, says a James, college professor from Budapest. Problem solved.

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A move to reduce active offline banking in the country resulted in the extreme opposite, at least in the short term.