my Why did Lloyds Bank stop my cheque after 60 years of business? TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Tue, 08 Oct 2019 19:20:33 GMT I am a partner in my family's farming business. We received a cheque for £23,256 for shares in Dairy Crest. But after it was deposited in the business account, Lloyds Bank rejected it. Full Article
my ASK TONY: Virgin Mobile made wrong call on phone bill when my partner died By www.dailymail.co.uk Published On :: Thu, 10 Oct 2019 09:19:21 GMT I asked Virgin if it would cancel my partner's phone if I sent it back. It said I couldn't cancel until December 2018 as it was in my name, so I would have to continue to pay for the two phones. Full Article
my ASK TONY: Ryanair didn't see fit to pay up after my eye injury By www.dailymail.co.uk Published On :: Thu, 24 Oct 2019 09:20:14 GMT My wife and I booked return flights from Luton to Tenerife with Ryanair for September. The cost was £369.24, plus £30 for reserved seats. On July 26 I was hit by a golf ball and suffered an eye injury. Full Article
my My son has £40,000 in student loan debt. How can I help him clear it? By www.dailymail.co.uk Published On :: Sat, 26 Oct 2019 10:25:29 GMT My 22-year-old son graduated university last July and recently received his loan statement through the post. If I pay off the debt and he instead owes me the money what route could I go down? Full Article
my My late father left a plot of land in Florida but I'm struggling to claim it By www.dailymail.co.uk Published On :: Tue, 29 Oct 2019 08:58:57 GMT My sister and I are my late fathers executors and we have a UK grant of probate, however, this doesn't hold much weight in the US. What can we do? Full Article
my Falkirk Council told me I must pay £14k for work on my £60k flat By www.dailymail.co.uk Published On :: Tue, 29 Oct 2019 15:15:35 GMT Falkirk Council has decided to upgrade my block, there are four flats in the block and as I am the home owner it has been assessed that my share will be £14,000. Full Article
my My wealthy mother is remarrying. Should she get a prenup? By www.dailymail.co.uk Published On :: Wed, 06 Nov 2019 14:22:34 GMT My wealthy mother is engaged to remarry and my siblings and I are worried that if it doesn't work out a large part of our inheritance might be at risk. Full Article
my ASK TONY: Why won't my 'new for old' policy pay out for my brand-new Jag? By www.dailymail.co.uk Published On :: Wed, 13 Nov 2019 09:18:12 GMT I bought a new Jaguar for £60,000 in 2017. In May this year I was involved in an accident. The garage gave an initial estimate for repairs of £25,563, but said there were likely to be further costs. Full Article
my My vet pulled my dog's claw out during grooming and then charged me for surgery - what can I do? By www.dailymail.co.uk Published On :: Thu, 21 Nov 2019 08:36:08 GMT I took my dog Oliver George to the vet to have his nails clipped - but during treatment, his dewclaw was pulled leaving him needing surgery. Full Article
my Can my mother continue to pay my children's school fees now I have power of attorney? By www.dailymail.co.uk Published On :: Thu, 28 Nov 2019 09:00:48 GMT I have taken over the management of my mother's finances under a power of attorney which she granted. She used to pay my children's school fees. Can I continue to make these payments? Full Article
my Should I cancel my high-interest credit cards I no longer use? By www.dailymail.co.uk Published On :: Tue, 03 Dec 2019 08:37:17 GMT Whether you've got a bad credit history or no credit history to speak of at all, you might find you are forced into applying for credit cards with higher interest rates. Full Article
my Can I cancel my Sky direct debit as the bills are in my ex's name? By www.dailymail.co.uk Published On :: Fri, 06 Dec 2019 08:17:40 GMT My ex moved out nine years ago but Sky refused to change the name of our TV and broadband account even though it changed the payment details. I am now moving. What can I do? Full Article
my Should I put my parent's address on a credit card application when I'm a student? By www.dailymail.co.uk Published On :: Fri, 06 Dec 2019 08:19:26 GMT I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter? Full Article
my Why does having data turned on rinse the credit on my PAYG phone? By www.dailymail.co.uk Published On :: Tue, 10 Dec 2019 08:32:05 GMT I bought a PAYG smartphone last week and have barely used it but I noticed that the credit has gone down. I read online it could be due to having my data switched on. Why is this? Full Article
my My landlord fixed my shower himself and has now removed it completely. Is this allowed? By www.dailymail.co.uk Published On :: Wed, 11 Dec 2019 09:50:21 GMT My shower broke and my landlord decided to fix it himself rather than pay the plumber to do it. He has now completely removed the shower from the wall. Is he legally allowed to do this? Full Article
my TONY HETHERINGTON: Help! Revolut robots have £10,000 of my money! By www.dailymail.co.uk Published On :: Sat, 14 Dec 2019 22:01:12 GMT I have an account with Revolut which lets me operate in both euros and sterling. On October 4, Revolut 'temporarily disabled' my account for unspecified 'security reasons'. Full Article
my How can I make sure my work pension is ethical and investing for good? By www.dailymail.co.uk Published On :: Fri, 20 Dec 2019 07:43:49 GMT I have just started a new job and joined the company pension plan. I'd like to take a more active role but I don't know how to find out what I can and can't do and where I should go from there. Full Article
my Why was my £900 Help to Buy Isa bonus rejected? By www.dailymail.co.uk Published On :: Mon, 23 Dec 2019 14:45:26 GMT In September my wife and I bought our first home together, neither of us having owned a property before. We both had a Help to Buy Isa with Barclays and each had the same value, £4,000. Full Article
my ASK TONY: My mobile caught fire in the car - but Samsung blames me! By www.dailymail.co.uk Published On :: Wed, 01 Jan 2020 10:26:44 GMT My Samsung phone was only a year old when it spontaneously caught fire in the footwell of my car. I put it there after receiving a phone call, but as I drove off I noticed a strange smell. Full Article
my TONY HETHERINGTON: My 90-year-old father's £600 fine after tax error By www.dailymail.co.uk Published On :: Sun, 05 Jan 2020 10:49:23 GMT My dad will be 90 next month and has severe health issues. Revenue & Customs wrote saying he no longer needs to submit a tax return. Full Article
my How did a fraudster take out a Three mobile contract in my name By www.dailymail.co.uk Published On :: Fri, 10 Jan 2020 08:07:29 GMT I received a letter from a credit recovery company at the end of November demanding £290, which has now risen to £360. Full Article
my My flat is a fire risk so I can't staircase my shared ownership mortgage By www.dailymail.co.uk Published On :: Fri, 10 Jan 2020 09:22:04 GMT I am a shared ownership resident in a London block of flats who recently tried to staircase my mortgage. However, the lender was worried my balcony might be flammable. Now I can't remortgage. Full Article
my Why did Shelter back a squatter in my dad's house? TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 12 Jan 2020 14:30:42 GMT My father bought a house in Stockport, Greater Manchester, in 1971. Several years ago, a tenant tried to seize ownership by claiming squatter's rights. Full Article
my I want to remove my smart meter but have been told I will be charged £150. Why is this? By www.dailymail.co.uk Published On :: Tue, 14 Jan 2020 08:55:33 GMT I moved into a property in October and found it had a first generation smart meter installed. When I asked about having it removed, I was told it would cost £150. Can I not have it removed for free? Full Article
my BT has left me without internet and I need it for my heart monitor By www.dailymail.co.uk Published On :: Thu, 30 Jan 2020 09:24:08 GMT My mother moved from one flat to another in mid-December. Her broadband stopped working after the move and BT have not fixed it even though she needs it as her heart monitor requires wi-fi. Full Article
my TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife! By www.dailymail.co.uk Published On :: Sun, 02 Feb 2020 13:29:38 GMT I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash? Full Article
my Love Holidays told me I had to pay an extra £1,000 for my hotel By www.dailymail.co.uk Published On :: Mon, 03 Feb 2020 12:29:45 GMT I booked a hotel only reservation through Love Holidays two weeks ago and agreed a price of £1,080 but they have now said it is actually £2,080 and I have to pay. What can I do? Full Article
my How quickly do I need to inform mobile provider if my phone is stolen? By www.dailymail.co.uk Published On :: Thu, 06 Feb 2020 08:23:05 GMT I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back? Full Article
my Hermes lost my JD Sports trainers delivery - what can I do? By www.dailymail.co.uk Published On :: Tue, 11 Feb 2020 07:50:20 GMT I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do? Full Article
my Spotify hacking: How has someone taken over my music? By www.dailymail.co.uk Published On :: Mon, 17 Feb 2020 13:47:08 GMT I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account? Full Article
my My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do? By www.dailymail.co.uk Published On :: Fri, 21 Feb 2020 09:02:14 GMT I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted? Full Article
my ASK TONY: TalkTalk won't let me cancel my care home dad's phone bill By www.dailymail.co.uk Published On :: Wed, 26 Feb 2020 09:27:07 GMT My father, 92, was admitted to a dementia care home last September. I have Lasting Power of Attorney. I rang TalkTalk to cancel his account but they refused because I wasn't the account holder. Full Article
my ASK TONY: TSB - The bank that said 'NO' to my frail 86-year-old mother By www.dailymail.co.uk Published On :: Wed, 04 Mar 2020 11:12:21 GMT I took my mother to a TSB branch to open an account because she has been told she can no longer receive her state pension via the Post Office. We took several documents showing her address. Full Article
my Why is my renewal quote for car cover higher with LV= than ABC? By www.dailymail.co.uk Published On :: Thu, 05 Mar 2020 09:09:50 GMT I received my renewal quote from LV= and it was too much so I decided to switch to ABC. However, I found out ABC is owned by LV=. How can the prices be so different? Full Article
my My boss can't use a Jack Wills gift voucher I bought him, even though it is in date. Why is this? By www.dailymail.co.uk Published On :: Tue, 10 Mar 2020 13:39:59 GMT I purchased a Jack Wills gift card as a present for my boss. However, when he went to use it in January this year he was told that there was no value on the card. Why is this? Full Article
my Coronavirus: What should be included in my travel insurance policy? By www.dailymail.co.uk Published On :: Tue, 10 Mar 2020 15:14:19 GMT I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled? Full Article
my ASK TONY: I was banking on my Isa to buy a house but Skipton closed it By www.dailymail.co.uk Published On :: Wed, 11 Mar 2020 12:42:07 GMT I opened a Lifetime Isa (Lisa) with Skipton on June 27, 2017. I recently tried to pay into it, but discovered Skipton had closed it on September 16 last year. Full Article
my 'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 22 Mar 2020 10:28:27 GMT I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details. Full Article
my Tui wanted me to pay £100 to postpone my holiday to Italy? By www.dailymail.co.uk Published On :: Mon, 23 Mar 2020 09:38:05 GMT I am trying to defer my holiday with Tui to Italy until next year when the coronavirus outbreak will hopefully be over - but Tui have said if I do that, I will have to pay a £100 fee. Full Article
my I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund? By www.dailymail.co.uk Published On :: Thu, 26 Mar 2020 08:52:31 GMT My flight to Cambodia has still not been cancelled but I cannot go. I booked through a third party but not sure if this means I can get a voucher in lieu of flights or a cash refund? Full Article
my I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days? By www.dailymail.co.uk Published On :: Sat, 28 Mar 2020 09:57:30 GMT I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days? Full Article
my Should I use my Lifetime Isa as a supplementary pension? By www.dailymail.co.uk Published On :: Tue, 31 Mar 2020 06:40:32 GMT I'm 27 and hold a stocks and shares Lifetime Isa with Nutmeg, and haven't even considered whether there are legalities around what age I can take my private pension, which I haven't needed to consider Full Article
my I need to cancel my TV licence but the website says I can't do that. Can I cancel my Direct Debit? By www.dailymail.co.uk Published On :: Fri, 10 Apr 2020 08:03:45 GMT I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead? Full Article
my TONY HETHERINGTON: My uncle pays £492 a year to long dead funeral firm By www.dailymail.co.uk Published On :: Sun, 12 Apr 2020 08:04:33 GMT 'Going through my 91-year-old uncle's paperwork for him, I found he had signed up for Equitable Lifecare funeral plan in 2016, and has been paying £41 a month - £492 a year - since then.' Full Article
my ASK TONY: Metro bank froze my account and it has £30,000 stuck in it! By www.dailymail.co.uk Published On :: Wed, 15 Apr 2020 08:02:30 GMT Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months. Full Article
my What can I do to cool down my one bed flat now the weather is getting hotter and I'm stuck inside? By www.dailymail.co.uk Published On :: Thu, 16 Apr 2020 06:38:27 GMT I live in a small, one bed, second story flat. As the weather is getting hotter, so is my flat. What are the best methods, aside from opening windows, to cooling it down? Full Article
my Can work force me to take a pay cut without reducing my hours? By www.dailymail.co.uk Published On :: Thu, 16 Apr 2020 13:12:31 GMT My employer has told me to take a 20 per cent pay cut due to the impact coronavirus is having on the business, yet I still have to work full-time. Is this allowed and what can I do if I'm not happy? Full Article
my Should I now wash my clothes at 60 degrees to help beat coronavirus? By www.dailymail.co.uk Published On :: Sat, 18 Apr 2020 06:55:54 GMT Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost? Full Article
my I am struggling to get a refund for a takeaway. What are my rights? By www.dailymail.co.uk Published On :: Fri, 24 Apr 2020 08:13:24 GMT I am a vegetarian and ordered a veggie pizza from a large chain but when it arrived, I found it had chicken on it - why has it taken so long to get a refund? Full Article
my HETHERINGTON: How can my house be using 'industrial' amounts of power? By www.dailymail.co.uk Published On :: Mon, 27 Apr 2020 06:32:28 GMT I joined ScottishPower for my electricity in March 2017, paying £190 a month. In March last year, they asked for weekly readings and said I was not paying enough. Full Article