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AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!




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From ?Searching? to ?Finding?: How AI is Unlocking the Power of Unstructured Data

Unstructured data, which comprises almost 80% of any enterprise's data, holds untapped value when it comes to addressing challenges and embracing opportunities.




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Fortnite surpasses 350 million registered players

The milestone comes as Epic doubles down on the social elements of Fortnite with additions like the combat-free Party Royale mode and last month's in-game Travis Scott concert. ...




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Vocalcom reveals new contact center solution powered by AI

Available in the cloud or on-premise, the solution offers a latest-generation interface, unified 360-degree management across all channels, and integration with AI technologies for an optimal customer relationship.




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Sponsored Slideshows




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Sponsored Slideshows




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Sponsored Slideshows

With a remarkable design update, superior picture quality and super charging features, Samsung has outdone itself yet again with these two beauties.




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Sponsored Slideshows

Less than a month after its global unveiling, Samsung has launched the latest device in its Note series, the Galaxy Note 5 in India.




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Here are seven ways in which the Galaxy S7 is making our life meaningful.




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7 new features of Samsung Galaxy S7 and S7 edge that will blow your mind




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Sponsored Slideshows




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Getting your dues: Procedure for creditors to file under IBC

The recent Insolvency and Bankruptcy Code (IBC) has been a big sigh of relief for MSMEs which would, ensure faster debt recovery or liquidation process.




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Change in the location of a registered office: how to go about it

There are special provisions for the shifting of a registered office to another State or Union Territory, within the same state under the jurisdiction of the same Registrar and shifting of registered office from the jurisdiction of one RoC to another RoC in the same state.




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Brand Equity: Goafest Abbys 2017 marred by controversies

Brand Equity: Goafest Abbys 2017 marred by controversies





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Car sales dipped 8% last month compared to Jan 2019: SIAM

Car sales dipped 8% last month compared to Jan 2019: SIAM





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How interest will be calculated if you opt for moratorium on credit card dues amid Covid lockdown

Normally, one can defer payment by paying 'minimum due amount' and roll over the balance outstanding amount to the next month. In this process, the unpaid amount is carried forward to the next billing cycle and 2-4 percent interest is levied on it.




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How to check your credit score

It is important to know your credit score while applying for a loan from a bank or any other financial institution.




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Should you pay your rent using a credit card amid coronavirus lockdown?

Rent payment is one of the biggest monthly expenditures, especially for youngsters living away from parental homes. In the case of credit cards, accrual of interest gets tricky.




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Economic impact of COVID-19: Industry offered full support to PM Modi, says Pawan Goenka

Economic impact of COVID-19: Industry offered full support to PM Modi, says Pawan Goenka





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Firms spared fixed electricity charges for two months, no penalty for others on late payment: BS Yediyurappa

Yediyurappa announced a special relief package of Rs 1,610 crore to assist people from various affected sectors on Wednesday, which was welcomed by his political opponents.




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BR Shetty: The staggering rise and incredible fall of a billionaire

BR Shetty landed in Abu Dhabi with $8 in 1973 and turned his sweat into a personal fortune worth billions.




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It only took an hour for this red-hot, $4.5 billion startup to boost its value by $1 billion

In case you haven't heard of Zenefits, it's one of the hottest startups in the Valley now. It provides free HR software that makes it easy for companies to sign up for insurance.




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Surviving the technoshock: How to get your organisation ready for AI-powered ERP

Machines and people, working in concert, will be critical to the success of tomorrow’s ERP systems and enterprises.




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Adequate reserve to deal with $20 billion FCNR redemption

Seeking to allay concerns, the sources said that government is ready to redeem $20 billion FCNR-B deposits as there is adequate forex reserves.




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SCCM Pod-169 PCCM: Formal Handover Protocols Reduce Errors During Transition to the ICU

Brian F. Joy, MD, a fellow in the Department of Pediatric Cardiology at Childrens Memorial Hospital in Chicago, Illinois, USA, discussed an article published in the May 2011 Pediatric Critical Care Medicine




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SCCM Pod-207 PCCM: Attendance During Family-Centered Rounds

Margaret Parker, MD, FCCM, speaks with Matthew J. Drago, MD, MBE




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SCCM Pod-250 Reducing Blood Testing in Pediatric Patients After Heart Surgery: A Quality Improvement Project

Margaret Parker, MD, MCCM, speaks with Claudia Delgado-Corcoran, MD, MPH




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SCCM Pod-266 Autologous Bone Marrow Mononuclear Cells Reduce Therapeutic Intensity for Severe TBI in Children

Margaret Parker, MD, MCCM, speaks with George P. Liao, MD and Charles S. Cox, MD




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SCCM Pod-277 Respiratory Dysfunction Associated With Red Blood Cell Transfusion in Critically Ill Children

Margaret Parker, MD, MCCM, speaks with Guillaume Emeriaud, MD, PhD.




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SCCM Pod-300 Timing of Death in Children Referred for Intensive Care with Severe Sepsis

Margaret Parker, MD, MCCM, speaks with Mirjana Cvetkovic, FRCA. Dr. Cvetkovic works as a Clinical Fellow at the Children's Acute Transport Service at Great Ormond Street Hospital in London and a Consultant Intensivist in Anesthesia at Leicester Hospital.




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SCCM Pod-310 Evidence-Based Pediatric Outcome Predictors to Guide the Allocation of Critical Care Resources in a Mass Casualty Event

Margaret Parker, MD, MCCM, speaks with Philip Toltzis, MD. Dr. Toltzis is Professor of Pediatrics at Case Western Reserve University School of Medicine.




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MSME Schemes: Using the Credit Guarantee Scheme to fund your business

MSMEs need easy credit facilities to fulfil the financial requirements of their business. The DCE's Credit Guarantee Scheme provides easy, collateral free credit facilities to MSMEs.




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MSME Schemes: Modernizing your business through Credit Linked Capital Subsidy Scheme for Technology Upgradation

Equipping the business with cutting-edge technology is essential to ensure you stay competitive in today’s industrial environment.




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Moratorium on loan EMIs, credit card dues will have an interest cost

People have a lot of misconceptions about what has been promised. Keep these things in mind when you make financial decisions basis the announcements in the relief package.




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ICICI Bank moratorium on debit card EMIs: All questions answered

ICICI Bank, along with issuing details on availing the moratorium on loans and credit card dues, also issued a set of FAQs on moratorium for equated monthly instalments (EMIs) taken on debit cards.




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Kotak Mahindra Bank moratorium on credit card dues: What are the terms and conditions

If you have a credit card from Kotak Mahindra Bank, here are some of the details of its three-month moratorium facility.




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YES moratorium: Credit firms can retain ratings of borrowers who couldn’t pay in March

The non-state lender on its part is not reporting such customers to these institutions.




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BR Shetty: The staggering rise and incredible fall of a billionaire

BR Shetty landed in Abu Dhabi with $8 in 1973 and turned his sweat into a personal fortune worth billions.




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Credit risk funds underperform liquid funds. Why you should stay away from the category?

Credit risk funds have always been vulnerable to its investments of up to 65% (and more) in the lower-rated instruments. To earn higher returns than the rest of the debt categories, the fund manager buys high-yielding, low credit quality bonds.




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Asymptomatic Indians cleared by UAE health authorities only to fly back home from Thursday: Embassy

The Indian nationals cleared by the UAE health authorities and found to be asymptomatic will only be allowed to fly back home in one of India's biggest ever repatriation exercises, the Indian Embassy in Abu Dhabi has said ahead of the first set of flights on Thursday.




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Renewal date for health insurance policies extended but will you be insured in this period?

The policy does not stay in force unless renewed. This means any claim filed during the grace period is not considered by the insurer for the settlement. It is advisable to renew the policy before the renewal date is missed or the grace period starts




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RBI's Monetary Policy Report forecasts global recession, says India's growth outlook "drastically altered"

RBI's Monetary Policy Report forecasts global recession, says India's growth outlook "drastically altered"