A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

The post A Visual IVR Can Do This One Thing That Regular IVR Can’t appeared first on .

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

The post Should You White Label Reputation Management? It Depends appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

I enjoy entrepreneurship, startups, business and the like the same way my brother in law enjoys baseball and basketball. Which is to say, I'm a rabid, foaming-at-the-mouth fan. Rarely a day goes by that I don't read, study, research, observe,...

Today I was struck again by what an amazing time it is to build an internet startup. I was on a phone call with a startup in the early stages. They've got an awesome idea, a smart team, good connections,...

One of the least successful Pro-Am teams in history reflects on where it all went wrong.

A Solheim Cup preview and reviews of Eddie’s time in Switzerland and Texas at the O2.

Andrew, Iain and Eddie look back at the Solheim Cup and Rory McIlroy's Irish Open woes.

Watch the best shots from Matteo Manassero's nine-under-par third round as he takes a three-shot lead into the final round of the PGA Championship at Wentworth.

Bernhard Langer, 67, wins a title for the 18th year in a row on the PGA Tour Champions' circuit.

Former Crucible champion Shaun Murphy says any player who joins a potential breakaway tour should not be allowed to play in snooker's biggest events.

Shabnam Younus-Jewell talks to Hungary's first professional snooker player.

World champion Kyren Wilson says debate over where the World Snooker Championship should be staged in the future is healthy for the sport.

Ronnie O'Sullivan claims a 6-2 win over He Guoqiang to move into the third round of the International Championship in Nanjing.

Ronnie O'Sullivan suffers a 6-4 third-round defeat by Pang Junxu as the seven-time world champion is knocked out of the International Championship in Nanjing.

John Higgins loses his quarter-final tie with Chris Wakelin in frustrating fashion at the International Championship in Nanjing, China.

Chris Wakelin beats Xiao Guodong 9-8 in a final-frame decider to advance into the final of the International Championship in Nanjing.

Ding Junhui beats Xu Si 9-6 to set up a final against Chris Wakelin at the International Championship in Nanjing.

Leeds Rhinos’ Sporting Director Ian Blease joins the pod to talk goals, pressure & titles

Watch highlights as York Valkyrie make history by beating St Helens to become the first club to retain the Women's Super League title.

Wigan Warriors become the first side in the Super League era to win all four trophies in a single season, beating Hull KR in a tight Grand Final at Old Trafford.

Watch highlights as Herbie Farnworth scores two tries to help England defeat Samoa 34-16 in the second autumn Test at Headingley Stadium.

Get daily news, stats, fans views and punditry from your Premiership club, all in one place.

BBC Sport Scotland speaks to some of the nation's top athletes to get their views on Glasgow hosting the 2026 Commonwealth Games.

All the Welsh captains, coaches and a host of stats and results for rugby in Wales.

BBC Sport Wales archive of the results and match reports of the national team.

Ex-Wales back row Sioned Harries says the problems with the national women's team run far deeper than just blaming former head coach Ioan Cunningham.

Residents of Derry village Swatragh turn out to watch Jude McAtamney make his NFL debut for the New York Giants.

Larne defender Tomas Cosgrove gives his predictions for this weekend's Irish Premiership games.

Kilcoo manager Karl Lacey praises his team's attitude after defeating Crosserlough 0-15 to 1-10 in the Ulster Club SFC quarter-final at Pairc Esler.

Second-half goals from Paul O’Neill and Conor McKendry help Larne bounce back from their latest European defeat with a hard-fought Irish Premiership win over Coleraine at Inver Park.

Derry City manager Ruaidhri Higgins reacts to his side's disappointing 2-0 defeat by Drogheda in the FAI Cup.

Last year's runners up Glentoran advance to the final of the County Antrim Shield after a 2-0 victory over Ballymena United at the Oval.

Ireland face Argentina in the Aviva Stadium on Friday night but what will be an eagerly anticipated fixture between two of the world's top five teams was not always deemed worthy of international caps.

World champion Nick Matthew beats Ramy Ashour to become the first Englishman to win the British Open three times in the professional era.

Buzzers have been installed at hospitals which will prompt a loudspeaker message for anyone smoking.

Jez Daniels was buying wine and chocolates when store staff approached him.

A 38-year-old man was arrested and two Ghanaian men were removed from the vessel as part of the operation.

A review of the front page stories from the daily newspapers in Scotland.

Betty Tovey, 94, was at a field hospital in Llanelli when her relative died with coronavirus.

As the UK records its 100,000th death from Covid within 28 days of a positive test, Catherine Burns speaks to some of the people behind the figures.

Already 100,000 people in the UK have died with Covid. This is the story of one of them.

The first minister wants the Treasury to compensate voluntary bodies, GPs, universities and care providers.

The health secretary says he will come forward before Christmas with measures to aid the hospice sector.

The team join paranormal investigators to see if they can find a ghost

Inverness CID battle the Liverpool drug gangs threatening the city.

Highland Council has proposed setting a 5% rate for its visitor levy.

The Highland club had previously said the energy project could raise funds for community projects.