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How long notice does airline have to give for flight changes?

I was sent an e-ticket and when I printed it out, I realised my flights had been pushed back by 17 hours but KLM won't give me any compensation. What can I do to get my money back?




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Can online firms really find out your new card details before you?

I recently obtained a new Visa debit card from Lloyds and went to update all my subscription services with the new details. When I went onto Now TV, I saw it already had them.




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I'm no drug baron...I run a hair salon! TONY HETHERINGTON investigates

I had a letter from HSBC saying it had decided to close my beauty salon's business account. I rang the bank and was asked to complete a lengthy online form, which I did as best I could.




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Hotels.com said 'no deposit' but charged me €199 in pre-authorisation

I booked a free cancellation hotel on Hotels.com which said no deposit would be taken. However, money was taken from my account as 'pre-authorisation'. Is the website in the wrong?




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ASK TONY: Late husband's £110,000 Isa left me facing unfair tax bill 

My husband died in September 2016, after putting his affairs in order. In February 2017, Interactive Investor was instructed to transfer my late husband's shares Isa to mine.




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ASK TONY: I paid upfront for line rental - yet Plusnet's pocketed more

In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch.




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ALEX BRUMMER: The Magnificent SEVEN - why Britain can be the envy of the world in the 2020s

The truth is that, in or out of the European Union, the citizens of the United Kingdom often under-estimate all the terrific things we have going for us.




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Sainsbury's turns away a guide dog: Your Equality Act rights

Sainsbury's customer, Rachael Stevens, and her guide dog Pippa, were not allowed into the store, despite clear markings on the dog's livery.




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My flat is a fire risk so I can't staircase my shared ownership mortgage

I am a shared ownership resident in a London block of flats who recently tried to staircase my mortgage. However, the lender was worried my balcony might be flammable. Now I can't remortgage.




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Do you need a transit visa for a connecting flight if you don't leave airport?

One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada.




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How to appeal an unfair private parking ticket

Parking tickets are the bane of every driver's life. Many of us who drive have fallen victim to them at some time or other - and often they are fair. But at times they are downright wrong.




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Hermes lost my JD Sports trainers delivery - what can I do?

I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do?




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ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess.




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ASK TONY: Scammers stole £3k but Tesco said I was too late to complain

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.




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My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do?  

I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted?




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ASK TONY: TSB - The bank that said 'NO' to my frail 86-year-old mother

I took my mother to a TSB branch to open an account because she has been told she can no longer receive her state pension via the Post Office. We took several documents showing her address.




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We paid £2k for wedding photos from Celebrity Cruises: where are they?

Me and my now wife got married on a Celebrity Cruise in December of last year. We paid £1.7k for photos to be delivered but three months on, we still haven't received them. What can we do?




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It's worth digging...your PPI claim comes to £2,579 

Ms B.M. writes: I had a Barclaycard, and I believe there was PPI automatically included, so I asked a claims company to look into this for me.




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ASK TONY: We waited two weeks for Morrisons order, then RBS blocked it

My wife and I received a message from our bank saying there had been an 'unusual' request for payment on our account and it had declined to pay it. The payment was to Morrisons.




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Can I get a divorce maintenance payment holiday due to coronavirus?

I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do?




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£186 vanished after my Wayfair account was hacked: ASK TONY

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.




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Sainsbury's defers £160m dividend as profits remain flat

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.




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JANE FRYER recalls the man who revolutionised the entertainment industry 

JANE FRYER: By the time he was 23, Ronan O'Rahilly had fled his native Ireland for London, was running a successful club in Soho, The Scene and set up a record label.




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Doctor Who stars David Tennant and Matt Smith join Time Lords past and present to praise NHS staff

Joining forces with Who actors past and presenter, the pair will appear in a message for BBC's Big Night In, set to air ahead of the weekly Clap For Carers on Thursday evening.




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Hard-up parents complain that their children are missing out on BBC's Bitesize homeschooling lessons

Families without a TV licence said they cannot access some of the BBC Bitesize Daily's video content, which is available each week day on BBC iPlayer and via the red button at 9am.




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Computer says YES! Little Britain revival has BBC Big Night In viewers demanding a new series

The BBC's Big Night In kicked off on Thursday evening to raise funds for Children In Need, Comic Relief and the battle against COVID-19.




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Joe Sugg butchers girlfriend Dianne Sugwell's hair on BBC's Big Night In

The YouTuber was let loose on the red-haired Strictly dancer in a live segment of the fundraising special.




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BBC misses the point AGAIN as viewers SLAM the use of FIVE presenters for Big Night In

The BBC was attacked by viewers on Twitter for the second time this week on Thursday night, as it hosted its second telethon for charity.




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Chancellor Rishi Sunak praised for appearance on the BBC's Big Night In

The Chancellor, speaking from Downing Street, told viewers that we would remember how 'we came together as a country' as he announced the Government's pledge to match all donations raised.




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BBC's Big Night In: Doctor Who stars join forces to praise NHS staff

Past and present Doctor Who stars took part in BBC's Big Night In on Thursday to pay tribute to the NHS.




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Prince William Zoom call with Stephen Fry as Lord Melchett in Big Night In TV fundraiser

Lord Melchett paced around his office impatiently waiting for the Duke of Cambridge to call in, quipping: 'I thought Germans were meant to be punctual'.




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Hoax circulates on Twitter claiming that Elon Musk and Grimes are naming their child Influenza

The false claim seems to have originated from a fake news site called World Grey News earlier this week and rapidly gained traction on Twitter.




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Queen will send Captain Tom Moore a personalised telegram when he turns 100

Producers at BBC Breakfast worked alongside Buckingham Palace to organise the celebrations to mark the war hero's big day on Thursday.




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Strictly bosses fear 'professional dancers could be locked out of Britain amid coronavirus pandemic

Strictly Come Dancing bosses reportedly fear that some professional dancers could be locked out of Britain amid the coronavirus pandemic.




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BBC Race Across the World winners Emon and Jamiul Choudhury discuss nail biting finale

Uncle and nephew Emon and Jamiul Choudhury have shared the 'amazing experience' of taking part and eventually winning BBC's Race Across the World following the climax of the show on Sunday.




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Nicky Clarke admits he 'despairs' over 'horrendous' lockdown looks

Nicky Clarke has admitted he 'despairs' over the lockdown haircuts the British public are giving themselves amid the lockdown.




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Coronavirus UK: Government taken to task for PPE failure

The Panorama investigation which aired last night accused ministers of counting 547million individual gloves, instead of 273.5million pairs, to fiddle PPE numbers.




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Normal People star Paul Mescal details his experience filming 'honest' sex scenes

Paul Mescal has revealed what it was like to film full-frontal sex scenes with his co-star Daisy Edgar-Jones for their new drama Normal People.




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Normal People's Daisy Edgar-Jones admits her sex scenes were 'unfreaky' to watch back

The Cold Feet actress, 21, who plays Marianne in the adaptation of Sally Rooney's novel, joked that she's worried about her grandparents viewing the scenes as her boyfriend was left 'gritting his teeth'.




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BBC DJ Gilles Peterson's accused stalker fires her lawyers after claims of 'witness intimidation'

Sarah Jayne Rook, 43, fired her lawyer Theresa Gerald on Friday after claiming she has been 'heavily intimidated'. She plans to represent herself and said her family have received death threats.




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Normal People star Daisy Edgar-Jones reveals VERY awkward audition demand

Normal People star Daisy Edgar-Jones has revealed she had to 'awkwardly snog the air' when she was auditioning for the lead role in the hit BBC Three show.




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Documentary following Prince William over the course of a year will air on the BBC

The one-off programme, currently titled Tackling Mental Health With the Duke of Cambridge, will see the prince examine 'men's mental health through the prism of football'.




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'My best pals!' Normal People's Daisy Edgar-Jones shares sweet behind-the-scenes photos

The Cold Feet actress, 21, took to Instagram on Thursday to post a collection of photos as she gushed over 'best pals'.




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Deborah James says she's enjoying lock-down as people understand 'health anxiety' she endures daily

BBC presenter Deborah James, 38, from London, who has incurable stage four bowel cancer, told yhr White Wine Question Time podcast she's 'weirdly enjoying' the coronavirus lock-down.




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Normal People laid bare: Between the sheets of the BBC hit

Normal People tells the story of Marianne (right) and Connell (left), who fall in love in sixth form, and charts their on-off relationship through university. The series is being hailed as 'perfect'.




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TALK OF THE TOWN: Poldark star Eleanor Tomlinson swaps her Captain for a colonel

TALK OF THE TOWN: Eleanor Tomlinson, who played flame-haired Demelza in Poldark, has revealed KFC is her late-night choice of takeaway, rating it superior to one high-street rival.




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Steve Coogan says his heavy cocaine use affected the second series of I'm Alan Partridge

Steve Coogan has revealed the second series of I'm Alan Partridge would have been funnier if he wasn't snorting so much cocaine.




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BBC's adaptation of Sally Rooney's Normal People is praised for 'perfect example of consent

Intimacy coach Duchess Iphie analysed the sex scene from the second episode of BBC's Normal People, telling FEMAIL seeking consent and mutual nudity made it the perfect on-screen moment.




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Normal People star Daisy Edgar-Jones takes a casual stroll with boyfriend Tom Varey

The 21-year-old, who stars as Marianne in the hit BBC drama, was spotted taking a stroll during the lockdown with her actor boyfriend Tom Varey who appeared as Cley Cerwyn in Game Of Thrones.




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Peter Sellers' ex-wife Britt Ekland, 77, claims comedy actor was a 'very tormented soul'

Britt Ekland, now 77, was married to British comic actor Peter Sellers from 1964 to 1968. She's spoken candidly for the first time about their fights and his controlling ways in a new BBC documentary.