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We Eat the Crumbs that Have Fallen from His Table

Fr. Pat preaches from Matthew 15:21-28, the encounter of Jesus with the Canaanite woman.




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No Eyes?  No Problem!




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No Crumbs for You!

2 Corinthians 6: 16- 7:1, Matthew 15:21-28. You get the whole loaf.




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Real Absence: Nothing There.

Acts 6:1-7, Mark 15:43-16:8 The witnesses of the ladies: they saw NOTHING at all...




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Proverbs 31

Have you ever felt pressured to be the perfect wife, mom, and Christian? We don't have to be Martha Stewart, but we can give God what we have.




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Launch: Google Analytics, see the statistics on your website

A free version of Urchin, a company Google bought. (official blog post)




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Paddy McGuinness: Chris Hoy training pushed me to 'absolute limits'

Paddy McGuinness is taking on a nearly 300-mile cycling challenge for BBC Children in Need.




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Scottish football podcast - Hibs feel the heat

Andrew Petrie, Tony Watt and Cammy Bell discuss all the big Scottish football news.




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H&M cuts 150 jobs in Edinburgh call centre closure

The Waverley Gate call centre will cease operations in December before the building closes in March 2025.




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TGI Fridays: 1,000 UK jobs to go despite rescue deal

The deal to save the chain will see more than 30 of its restaurants close.




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Warning 'pain' of tax hikes to hit jobs and pay rises

The chancellor says businesses will "contribute more" as she raises employer National Insurance to 15%.




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12,000 pubs for one man from Penkhull

73-year-old Rob Cocker from Penkhull has now had a drink in 12,000 pubs nationwide.




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Hospice to cut 21 jobs amid funding gap

John, whose wife Wendy is being cared for at the hospice, said it deserved more government funding.




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Council defends spending £250k on PR jobs

Cotswold District Council says the new roles were to make sure residents were aware of the "vital services" it provided.




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How to build an investor relations area for your website with HubSpot

“Investors, both individual and professional, want more than just the data that independent services can provide. They want the company’s own story and investment vision. What they don’t want is to wade through complex or irrelevant information.” Investor Relations on Corporate Websites, Nielsen Norman Group

Understand investor jobs-to-be-done

Primary users of investor relations areas on a website include, obviously, investors themselves but also analysts and financial journalists. There is an important secondary audience of potential customers and employees too. But the core audience is generally looking for:

  • Company background and overview
  • Press releases
  • Stock exchange filings
  • One-page financial overview
  • Annual reports
  • Quarterly reports
  • Historical financial information
  • Executive biographies
  • Share price information
  • Press and IR contact details
  • Corporate governance information

Of course, each company will go beyond statutory reporting to add content and user journeys specific to their needs. For example, if they are dealing with specific events in their company history, such as acquisitions, crises or if they are approaching an IPO.

Interestingly, according to NN/Group, some of the fancier functionality that you often see on an IR site, such as webcasts, slides and investment calculators, were less important to real users. “People research company financials are more interested in getting facts quickly than in the technology used to deliver them.”

Best practice examples

GE Aerospace does well with very clear navigation on a fast-loading site that is designed to get people to the information they are looking for quickly.

Microsoft’s IR site clearly surfaces stock price information with a tidy design and recent company news, but we are not fans of carousels as a user interface solution.

In contrast, Alphabet (Google’s parent company) has the leanest, text-only IR page, which, like GE’s, aims to get visitors to key information as quickly as possible. Notably, they offer HTML and PDF versions of key reports, and we think this is good practice. PDFs are not great for usability but have an important role in communicating statutory information in a compliant way, so it’s important to find a user-friendly, SEO-friendly parallel structure to sit alongside them.

Michelmersh combines Microsoft’s visual approach with direct access to the most important information.

Core and optional functionality

We use a tool called Octopus to collaborate with clients to design a website’s information architecture and the high-level structure of individual pages.

For investor relations areas, the following site map templates from NN/Group are good starting points for high, medium and low-priority content. But each client is different and so understanding client needs and their users’ needs is always a project in itself.

Don’t forget basic website usability

For more information about how Articulate tackles the website design and development process, including information architecture and user journeys, see How we build websites at Articulate. For the end results, take a look at our Portfolio.

We think all sites - and all visitors - deserve a well-designed, easy-to-use website that helps them find the information they want. In particular, this means that IR areas need to be:

  • Mobile-friendly. The widespread use of PDFs makes many IR sites difficult to use on mobile devices, representing an opportunity for forward-thinking companies to improve the user experience by offering HMTL options.
  • Searchability. IR information should be searchable alongside other site content, either with a domain-specific search box (i.e. just the IR section) or as part of an integrated site-wide search.
  • Accessibility is a basic requirement for a modern website, yet 97 percent of websites have fundamental accessibility issues. Designing for accessibility is good for every visitor. For example, our blog’s speed reading mode and audio player help people engage with our content whether they have specific needs or not. See our article about why accessibility is crucial for website design.
  • Loading speed. Google and GE prioritise loading speed and ‘time to find’ for visitors over fancy imagery and functionality. This is in line with NN/Group’s user study findings. Some clients prefer more fizz and ginger on their IR sites as part of their investor brand, but this should never come at the expense of loading speed. For more on improving Core Web Vitals (as Google calls them) see: Don't lose traffic because of Google’s Core Web Vitals.
  • SEO. Investors, journalists and advisors, like most of us, use Google to find information. IR areas should get the same SEO attention as the rest of the site. For more on our approach to SEO see: The ultimate SEO guide for B2B technology companies.
  • PDFs vs. web pages. IR pages are loaded with PDFs for annual reports, statutory filings, and other important documents. It may be the case that these files have to be in PDF format—we’re not lawyers, so we can’t say for certain—but we think it would be valuable, as with Google, not to also make them available as web pages, even if it is a high-level summary page with a link to the downloadable PDF. There are strong usability reasons to avoid PDF files if at all possible.
  • Carousels. We strongly recommend against Carousels. Buy us a pint, and we’ll bore for England about why.
  • Use of videos, webcasts and podcasts. IR pages often feature investor briefings and other content in video format. This should never be a substitute for clear, scannable, searchable text. Where possible, provide transcripts or summaries. Where possible, provide short (<4 minutes) highlight reels as well as longer content. Videos should have captions and chapter headings so that people can find what they need quickly. Never autoplay videos.

Examples of investor-specific functionality

Company overview

“Offer a brief company overview that highlights a few significant facts, along with a link to more detailed corporate information.” For example, Causeway’s website has this succinct summary right on its homepage as well as more detailed information in a ‘Why us’ section.

Biographies

“Provide information about the company’s high-level managers, including each person’s name and job title, a recent picture, and a link to a full biography,” advises The Nielsen Norman Group. For example, HealthHero has a really easy-to-use, highly visual, and on-brand biographies section on its About Us page.

Press information

Journalists don’t just need press information, they need relevant, high-resolution images, logos, PR contacts and company information.

Press releases

Your news page should look like high-end news site or blog with all the support infrastructure such as the ability to sign up for alerts, search for specific information, filter and sort the information, as on this example from TCN.

ESG reports. Your investor brand goes beyond statutory reporting. Increasingly, environmental, social and governance information influences investment decisions and build investor confidence. HPE does a great job of communicating its progress in this area, and, ahem, we think our own Impact Report is pretty good, too. (Related to this, see our guide to establishing a strong ESG tone of voice.)

Security, availability, access controls and approvals

  • Security and access control. IR areas often include market-sensitive information such as earnings announcements or new product introductions. For this reason (and others), it is important that any content management system (CMS) used for IR pages should have robust security and access controls, meaning that only authorised users can add or modify IR pages. We recommend HubSpot Content Hub which has granular user permissions, access control to specific assets (e.g. individual web pages) and (with an Enterprise tier) SSO integration and role-based permissions.
  • Content approvals. HubSpot also has the option to require approvals before website changes are published. This may be valuable to ensure that legally responsible people, e.g. directors, have a final review and approval of statutory updates to the site, even if they delegate the content creation to others.
  • Scheduling for publication. With time-sensitive and embargoed information, it is important to be able to set a specific publication time and date for content so that you can prepare the pages in advance but make sure they are published at the right time. With HubSpot, this is possible for pages and blog/new posts.

How Articulate can help

We design and code signature websites using our proprietary Nucleus technology, which are hosted on HubSpot Content Hub (CMS). See our website services page for more information.

Brochure websites are old-school. Instead, our team will build you a marketing engine that drives traffic, leads and customers, all while telling your brand story.

If you’d like an SEO, usability, or content review of your investor relations website or if you’d like us to help build a new one, please get in touch.




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How to calculate the return on investment (ROI) for a new website

Every website project starts with a leap of faith.




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The ultimate guide for using behavioural analytics and A/B testing to optimise website conversions

Content may be king, but data sits behind the throne and has the king’s ear. 

You want to be informed by data before you make changes to your marketing strategies. This is never truer than in the case of your website, which is a rich source of behavioural analytics and, therefore, a valuable insight into your audience’s interests.




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The problem with superscripts and subscripts

When marking up a web page featuring text that requires superscripts or subscripts, we should use the semantically meaningful <sup> and <sub> elements. Examples include footnote references(1) and simple maths 1210=C12.

When browsers come across <sup> and <sub> elements, their user agent stylesheet usually applies rules like this:

sub { 
  vertical-align: sub;
  font-size: smaller;
  line-height: normal;
}

This makes the text smaller and shifts the baseline up or down. There’s two downsides to this. The first is that the baseline shift usually causes anomalous line spacing, that is to say lines are pushed up or down to make space for the sub- or superscript. Secondly the sub/superscripted characters look slightly off – effectively their font weight has been reduced compared with the surrounding text.

Many OpenType fonts ship with properly designed sub- and superscripts. These are specifically designed for the purpose – the glyphs are already small (no change in font size required), retain a comparable weight and have a different shape compared with regular characters, as befits a thoughtfully shrunk down glyph. Even if these characters are available in the current font, browsers will ignore them and continue to synthesise using CSS properties. There are sensible reasons for this, as we shall see.

It is very easy to get browsers to swap in the OpenType glyphs instead – just use the font-variant-position property. For browsers which support it (all modern ones) you can override the user agent stylesheet and implement font-variant-position as follows:

@supports ( font-variant-position: sub ) {
  sub {
    vertical-align: baseline;
    font-size: 100%;
    line-height: inherit;
    font-variant-position: sub;
  }
}

But there’s a potential problem. What happens if the characters in the text you need to superscript are not all available as OpenType alternates in the current font? According to the CSS Fonts Module Level 4 specification, browsers should synthesise the whole superscript, even if some characters are available as proper superscripts:

Because of the semantic nature of subscripts and superscripts, when the value [of font-variant-position] is either sub or super for a given contiguous run of text, if a variant glyph is not available for all the characters in the run, simulated glyphs should be synthesised for all characters using reduced forms of the glyphs that would be used without this feature applied.

Phew. Job done. You’d have thought. Unfortunately at the time of writing only Firefox supports this behaviour; WebKit and Chromium do not. If the webfont has loaded, the font you are currently reading contains the following superscript alternates: 0123456789(). That is to say no letters or other characters except the numbers 0–9 and a pair of parentheses. Now let’s consider the following markup:

2a<sup>2</sup> a<sup>2a</sup> a<sup>(2)</sup>
a<sup>(2a)</sup> a<sup>[2]</sup>

The superscripts vary, in that some of them contain characters which are all available, and others contain a mixture. The text should render like this:

Screenshot from Firefox 129b/Mac

This is how it renders in the browser you are currently using:

2a2 a2a a(2) a(2a) a[2]
As currently rendered in your browser

The chances are that none of the ‘a’s or square brackets are superscripted at all. I’ve filed this as a bug in Chromium and Webkit. I’ve also asked that font-variant-position be removed from Baseline until these bugs are fixed, as support is evidently incomplete, but also because that lack of support is harmful to the visual semantics, in other words it could change the intention and meaning of the text.

Finally I’ve proposed that full support for font-variant-position is included in Interop 2025. If you want to see this happen give my proposal some love.

Read or add comments





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Michigan needs new ideas for high absenteeism and falling student scores

Education choice is succeeding in other states




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Corporate subsidies are out of control

Trying to entice businesses is expensive and ineffective




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Abstentionniste, dois tu fermer ta gueule ?

Non, Fred, t’es pas tout seul… toi et tes copains abstentionnistes, vous êtes 27.125.535… soit 57,36% des français en âge de voter pour les législatives. Une paille quoi. Ce chiffre affolant permet à certains de dire que, les nouveaux députés ne sont...




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Smart and adaptive website navigation recommendations based on reinforcement learning

Improving website structures is the main task of a website designer. In recent years, numerous web engineering researchers have investigated navigation recommendation systems. Page recommendation systems are critical for mobile website navigation. Accordingly, we propose a smart and adaptive navigation recommendation system based on reinforcement learning. In this system, user navigation history is used as the input for reinforcement learning model. The model calculates a surf value for each page of the website; this value is used to rank the pages. On the basis of this ranking, the website structure is modified to shorten the user navigation path length. Experiments were conducted to evaluate the performance of the proposed system. The results revealed that user navigation paths could be decreased by up to 50% with training on 12 months of data, indicating that users could more easily find a target web page with the help of the proposed adaptive navigation recommendation system.




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Attention, votre airfryer pourrait produire une substance cancérigène dans vos aliments selon une étude - Yahoo Actualités

  1. Attention, votre airfryer pourrait produire une substance cancérigène dans vos aliments selon une étude  Yahoo Actualités
  2. 3 bonnes raisons de choisir un Airfryer en 2024  La Provence
  3. Nos 30 recettes rapides et faciles au Airfryer, du plat de résistance au dessert  Le Figaro
  4. Les air fryers sont-ils dangereux pour la santé ? Une étude lance l'alerte  Allo Docteurs
  5. Airfryer : attention aux acrylamides potentiellement cancérigènes  Pourquoi Docteur ?




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Using Wikis to Enhance Website Peer Evaluation in an Online Website Development Course: An Exploratory Study




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Two-Dimensional Parson’s Puzzles: The Concept, Tools, and First Observations




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Nexus between women directors and firm performance: a study on BSE 200 companies

The present study is a modest attempt to investigate the impact of gender diversity on firm performance of BSE 200 listed companies. The study is based on the secondary data collected from the EMIS database and the corporate governance reports for a period of eight years, i.e., from 2012 to 2019. Sample size of the present study is 174 Indian companies listed in the Bombay Stock Exchange. The study has employed multiple regression models by considering the endogeneity issue to empirically test the impact of gender diversity on firm performance in Indian context. Based on the multiple regression models, we find that the impact of gender diversity is positive and significant on the market-based measure of firm performance. However, the impact becomes negative significant when firm performance was measured by accounting based measure of firm performance.




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Student's classroom behaviour recognition method based on abstract hidden Markov model

In order to improve the standardisation of mutual information index, accuracy rate and recall rate of student classroom behaviour recognition method, this paper proposes a student's classroom behaviour recognition method based on abstract hidden Markov model (HMM). After cleaning the students' classroom behaviour data, improve the data quality through interpolation and standardisation, and then divide the types of students' classroom behaviour. Then, in support vector machine, abstract HMM is used to calculate the output probability density of support vector machine. Finally, according to the characteristic interval of classroom behaviour, we can judge the category of behaviour characteristics. The experiment shows that normalised mutual information (NMI) index of this method is closer to one, and the maximum AUC-PR index can reach 0.82, which shows that this method can identify students' classroom behaviour more effectively and reliably.




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Valuing IS/IT Resources as an Antecedent of Absorptive Capacity: An RBV Perspective




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Evaluation of a Suite of Metrics for Component Based Software Engineering (CBSE)




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Technology Mediated Learning: Observations in Two Technologies




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Contents and Architecture of Nigerian Universities’ Websites




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Informing via Websites: Comparative Assessment of University Websites




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Exploring the Addition of Mobile Access to a Healthcare Services Website




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Critical Design Factors of Developing a High-quality Educational Website: Perspectives of Pre-service Teachers




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Entertaining Whilst Defacing Websites: Psychological Games for Hackers

Aim/Purpose: This study aims to investigate various characteristics from both victims as defaced websites and defacers that linked to a risk of being defaced through a set of descriptive analysis. Background: The current figures from a spectrum of sources, both academic and non-academic reports, proved a progressive increase of website defacement attacks to numerous organisations. Methodology: This study obtains a set of data from Zone-H site, which is accessible to the public, including 99,437 defaced websites. The descriptive analysis is applied in order to understand the motives of defacers and the probability of website re-defacements through the statistical investigation. Findings: The motives for defacing websites are driven mainly due to entertaining reasons. This in turn has an implication on the type of techniques defacers attack websites.




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The Absorption Experience of Gen Y Beginning Teachers in Elementary Schools, From the Point of View of the Beginning Teachers and Their Mentors

Aim/Purpose . The present study aimed to understand in depth the experience of identity formation of beginning teachers (BTs), members of Gen Y, in their first year at elementary school, teaching students of Gen Alpha, from the perspective of BTs and their teacher mentors (TMs). Background. The purpose of the study was to compare the aspects described by BTs and their mentor teachers of the initial experience of teaching and of shaping the professional identity of BTs, members of Gen Y, in elementary schools, from the perspective of BTs and teacher mentors (TMs). Methodology. This was a qualitative study. Two groups participated in the study: (a) 75 BTs, members of Gen Y, and (b) 40 mentors of beginning teachers. Contribution. The findings of this study indicate that the creation of an emotionally and professionally supportive community led to a fruitful discussion on issues related to the process of absorption and integration of BTs in the school. This process advanced their professional development, expanding knowledge, abilities, strategies, and innovative pedagogical practices for classroom management, and meaningful teaching and learning in the classroom. The supportive community provided an emotional, professional, social-organizational, and evaluative-reflective response to the needs of BTs, facilitating meaningful interactions between the BTs and their students. It created for students a space for emotional training, organizing and managing behavior, regulating emotions and behavior, reducing feelings of anger, and arousing a feeling of optimism. Findings. The findings show that there was a conflict between the BTs’ and TMs’ perceptions of school reality. The mentors expected the BTs to adapt to the existing system, whereas the BTs perceived the process as one of formation of their identity as teachers. It turned out that parameters that were important to Gen Y teachers, such as knowing the school organization and being an influential factor that brings about change, were less important to their mentors. The findings of the present study reinforce those of previous studies that investigated the employment characteristics of Gen Y. Recommendations for Practitioners. A supportive community at school is likely to increase the level of mental well-being of Gen Y teachers. To this end, support communities of teachers by form and by discipline of study should be created. In the community, emphasis should be placed on reflection and mental resilience in all situations and challenging events that happen to the BTs to help them cope with the accumulated stress. Recommendations for Researchers. Students need a sensitive environment that is appropriate for Gen Alpha children. This environment must allow for emotional training and regulation, behavior organization and management to arouse a feeling of optimism and reduce anger. To develop students’ emotional, social, and cognitive abilities, teachers must teach with love, sensitivity, affectivity, and empathy. Impact on Society. To retain BTs and prevent them from quitting their career, schools must ensure that members of Gen Y understand the school organization and are satisfied with the way the organization is managed. They must have a sense of being significant partners in the life of the school. Under optimal working conditions, Gen Y teachers may greatly contribute to the values of education and equal opportunity, maximizing the personal potential of each student and the classroom as a whole, and making the school relevant. Future Research. Future studies should examine the characteristics of students belonging to Gen Alpha. One of the difficulties mentioned by BTs was a misunderstanding of the characteristics of Gen Alpha, which created problems in the interactions within the teaching staff and between the teachers and the students, and pre-vented gaining authority with other teachers and with students.




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Information Quality and Absorptive Capacity in Service and Product Innovation Processes




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The Effects of Knowledge Sharing and Absorption on Organizational Innovation Performance – A Dynamic Capabilities Perspective




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Does Use of ICT-Based Teaching Encourage Innovative Interactions in the Classroom? Presentation of the CLI-O: Class Learning Interactions – Observation Tool




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The U-Curve of E-Learning: Course Website and Online Video Use in Blended and Distance Learning




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Developing a Multidimensional Checklist for Evaluating Language-Learning Websites Coherent with the Communicative Approach: A Path for the Knowing-How-To-Do Enhancement

As a result of the rapid development of Information and Communication Technology (ICT) and the growing interest in Internet-based tools for language classroom, it has become a pressing need for educators to locate, evaluate and select the most appropriate language-learning digital resources that foster more communicative and meaningful learning processes. Hence, this paper describes a mixed research project that, on the first hand, aimed at proposing a Checklist for evaluating language websites built on the principles of the Communicative Approach, and on the second hand, sought to strengthen the teachers’ Knowing-how-to-do skill as part of their digital competence. To achieve these goals, a four-phase research procedure was followed that included reviewing relevant literature and administering qualitative and quantitative research methods to participants (i.e., language teachers, an expert in the Computer-Assisted Language Learning (CALL) field and a college professor) in order to gain insights into problematic issues and, thereafter, to contribute to the creation and validation of the Checklist model and the Study Guide. The findings revealed that: (a) evaluating language websites leads to the enhancement of the teachers’ practical skills and their knowledge of the technological language; and (b) having an assessment instrument allows educators to choose the materials that best meet their communicative teaching purposes.




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WebSpy: An Architecture for Monitoring Web Server Availability in a Multi-Platform Environment




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Senior Citizens and E-commerce Websites: The Role of Perceived Usefulness, Perceived Ease of Use, and Web Site Usability




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A Model for Mandatory Use of Software Technologies: An Integrative Approach by Applying Multiple Levels of Abstraction of Informing Science




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Library as a Verb: Technological Change and the Obsolescence of Place in Research




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Key Design Characteristics for Developing Usable E-Commerce Websites in the Arab World

This research aims to suggest key design characteristics that are necessary for developing usable e-commerce websites in the Arab world. A comprehensive usability evaluation of four leading Arab e-commerce websites was conducted using the heuristic evaluation method. The results identified major and minor usability problems and major and minor good design characteristics on the selected websites. Based on the results, 51 key design characteristics were suggested. The recommended key design characteristics comprised two levels according to their priority: level one which includes mandatory key design characteristics and level two which includes supplementary design characteristics. The key design characteristics in each level were categorized under specific pages and areas that can be found on any e-commerce website. Such categorizations could direct website evaluators and designers to important pages and areas that should be considered to improve the overall usability of e-commerce websites. The results of this research are particularly important to developing countries which are still facing challenges that may affect the design and accessibility of usable and useful websites. These relate to low speed of accessing the Internet and a lack of website designers who have experience in customers’ needs and websites’ usable design characteristics.




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Assessment of Project Website Sustainability: Case of the Arctic EIA Project

In many cases, temporary websites may be simple, accessible solutions for knowledge management and dissemination of information. However, such sites may become outdated as the funding ends, but yet in many cases, still publicly available through the Internet. The issue of website sustainability is a relevant topic for all organizations that have websites. Website lifecycle, knowledge management, and website sustainability issues are discussed through a theoretical-based literature review. These issues are then summarized and used as lessons learned for the case study approach of this paper. The aim is to identify a solution to address a website’s life and longevity, post project. A practical case study assessment of the issue of project website sustainability is needed to address the website’s longevity—post project—as creation is often made through temporary endeavors. Recommendations for future project websites are made as the outcomes and results of this study and are expressed in the form of suggested practices for project website sustainability in future projects.




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Small Business Conformity with Quality Website Design Criteria in a Marketing Communication Context

Aim/Purpose: Professional companies selling persuasive-communication services via the World Wide Web need to be exemplars of effective informing practices. Their credibility is at risk if their websites do not excel in marketing message and use of medium. Their unique brands need to be expressed through website technology and content, or they cannot compete successfully. Background: Compares marketing communication consultants’ websites with expert criteria. Methodology: Content analysis of 40 advertising agency websites. Contribution: Links an evaluation of advertising agency compliance with expert website criteria to established branding constructs. Findings: Most small advertising agencies could improve their brand reputations through better compliance with experts’ recommended website design and content criteria. Recommendations for Practitioners: A hierarchy of recommendations for practitioners is offered, addressing ease and importance. Impact on Society: Clarity and credibility of message and medium improve our ability to practice effective informing. Future Research: Explore online communications of specialized populations such as digital marketing experts.




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Observations on Arrogance and Meaning: Finding Truth in an Era of Misinformation

Aim/Purpose: The paper discusses various factors contributing to disagreements, such as differing experiences, perspectives, and historical narratives, leading to disagreements within families and societies. It explores how beliefs, values, and biases feed into disagreements, with confirmation bias affecting decision-making and the media. Cultural values also play a role, showcasing conflicts between meritocracy and inclusivity in ethical decision-making. Haidt's Moral Foundations Theory highlights differences in value priorities between Western and Eastern societies. The impact of Western values like rationalism, freedom, and tolerance, under threat from Marxist illiberalism on campuses, is dis-cussed. The text also delves into disinformation, emotions in warfare, and the use of fake information and images for propaganda purposes. The need for diligent reporting to avoid spreading disinformation is emphasized, given its potential to create misconceptions and harm diplomatic relations.