For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

The post Business Continuity–8 Steps to Future-Proof Your Call Center appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

Gain coverage with no capital investment - something as simple as call forwarding from your local allows you to use call center services

"Aligning Ourselves with a Partner Such as Hyro Brings Us One Step Closer in Our Journey to Offer a Radically Convenient Patient Experience for All," Says Disruptive Innovations' Founder & CEO David Wright

DoorBell is an easy-fast "tap to video talk" for 1:1 comms with no login, password or download required. Visitors can also text chat during the video call and is integrated with a 24.7 chatbot for offline comms.

WILMINGTON – A call center has been set up to provide assistance to impacted users of Delaware Job Link whose personal information may have been part of a data breach of the American JobLink (AJL) Alliance website two weeks ago. Any past user of the Delaware JobLink website can access the call center by dialing […]

DOVER, DE (Jan. 27, 2023) –   The Delaware Division of Public Health (DPH) is announcing the closure of the COVID-19 call center and the vaccine call center due to a low volume of calls. The Call Centers’ last day of operation will be Tuesday, January 31.  Delawareans may still access critical COVID-19 information on the website at […]

Company: Job Shop
Experience: 0 to 4
Salary: 1.50 to 5.00
location: Bengaluru / Bangalore
Ref: 24828708
Summary: Immediate Hiring Work From Home Job With Sunday Off Technical Support BPO/Call Center Call/whatsapp HR SUZAN @ 9538987000 Salary 3.8lc+inc

With the help of VoIP calling facility, call centres can continue to serve their customers efficiently and not leave them stranded waiting for service.

SG Contact Center is now a subsidiary of JWBL Capital Group Inc. and has extended partnerships to offer clients full BPO solutions

Springfield, Virginia — The Drug Enforcement Administration announced that effective March 23, the DEA Call Center has temporarily suspended phone operations due to COVID-19 pandemic.

The Division of Public Health is continuing its efforts to encourage former residents and employees of the ManorCare Health Services Foulk Road facility in Wilmington, between January and September 2017, to be tested for tuberculosis (TB). DPH opened a call center on Tuesday, May 29, 2018, to follow up with individuals who had been sent a letter and answer any questions, as well as to field questions from the public. As the number of incoming calls has decreased significantly since the opening, DPH is announcing that the call center will cease operations at 4:00 p.m., Friday, June 1, 2018.

As part of the state’s response to the ongoing coronavirus disease 2019 (COVID-19) outbreak that has impacted many countries, including the U.S., the Division of Public Health (DPH) is announcing the opening of a call center at its State Health Operations Center (SHOC) in Smyrna.

A grand jury in Miami, Florida, indicted two individuals and two corporations for allegedly operating call centers in Peru that lied to and threatened Spanish-speaking victims into paying fraudulent settlements.

A dual United States-Costa Rican citizen pleaded guilty today for his role in a $1.88 million sweepstakes fraud scheme that defrauded hundreds of elderly Americans.

Company: Job Shop
Experience: 0 to 4
Salary: 1.50 to 5.00
location: Bengaluru / Bangalore
Ref: 24825386
Summary: Immediate Hiring Work From Home Job With Sunday Off Technical Support BPO/Call Center Call/whatsapp HR SUZAN @ 9538987000 Salary 3.8lc+inc

Company: Conneqt Business Solutions Limited
Qualification: 12th Class (XII)
Experience: 0 to 5
location: Thane
Ref: 24827698
Summary: Urgent Hiring For WORK FROM HOME # Graduate fresher/ undergrads. # Age below 40. # Experience or freshers # Good Communication Skill # Telephonic Interview

Online Resource

Dewey Library - HE8789.P45 S35 2019

Barker Library - HE8789.P6 P33 2018