Report 68 published by the Social Care Institute for Excellence (SCIE) in November 2014. This report will help readers to understand the Learning Together methodology.

Report 69 published by the Social Care Institute for Excellence (SCIE) in November 2014. This research, commissioned by the Department of Health (DH), set out to identify what could be learned about current policy and practice in self-neglect, experienced as a highly challenging aspect of contemporary adult social care.

This is a paper produced as part of the PROP2 (Practitioner Research: Outcomes and Partnership) programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and Iriss that was about health and social care in Scotland. This paper was written by Geraldine Ditta from Alzheimer Scotland who participated in the PROP2 programme. People living with dementia are at risk of becoming socially isolated and disconnected from their local communities. Reactions from others on being told someone has dementia can have a significant impact on the person with dementia’s sense of self. This study sought to explore the perceptions of people with dementia in relation to attitudes within their communities and how they subsequently respond. Semi-structured interviews were carried out to examine how they feel about their lives with dementia.

This report shows commissioners and providers of care how to embed the principles of the Mental Capacity Act (MCA) into care and support planning across the board.

Social Care Institute for Excellence (SCIE) Report 71 from SCIE Roundtable held on 12 February 2015. The aim of the Social Care Institute for Excellence (SCIE) roundtable discussion was to identify, celebrate, support and learn from community-led activity.

Social Care Institute for Excellence (SCIE) Report 72 from SCIE Roundtable held on 5 March 2015. This roundtable session explored the kind of leadership required to make the Care Act a success.

This is a paper produced as part of the PROP2 (Practitioner Research: Outcomes and Partnership) programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and Iriss that was about health and social care in Scotland. This paper was written by Sarah Duff from Alzheimer Scotland who participated in the PROP2 programme and is a research study exploring the experience of group yoga classes and music with those affected by dementia

Social Care Institute for Excellence (SCIE) Report 73 from SCIE roundtable discussion held on 26 March 2015. This report considers the potential of technology to transform how health and social care services are delivered.

CCPS is the Coalition of Care and Support Providers in Scotland. Their mission is to identify, represent, promote and safeguard the interests of third sector and not-for-profit social care and support providers in Scotland, so that they can maximise the impact they have on meeting social need.

The Dementia Services Development Centre (DSDC) draws on research and practice, from across the world, to provide a comprehensive, up-to-date resource on all aspects of dementia.

The core purpose of the Scottish Centre for Crime and Justice Research (SCCJR) is to carry out high quality, internationally recognised research in relation to crime and criminal justice.

SCLD brings together some of the most respected practitioners and thinkers from across the learning disability sector who work alongside people who have learning disabilities and their families and carers.The team at SCLD is focused on delivering real change through influencing policy, identifying and sharing evidence and good practice and challenging public attitudes. SCLD aims to be a knowledge hub – offering support, information and new ideas about learning disability in Scotland.

BASW is the largest professional association for social work in the UK, with offices in England, Northern Ireland, Scotland and Wales. BASW promote the best possible social work services for all people who may need them, while also securing the well being of social workers.

British Institute of Learning Disabilities services help develop the organisations who provide services, and the people who give support.

Capability Scotland campaigns with, and provides education, employment and care services for disabled children and adults across Scotland.

Chest, Heart and Stroke Scotland aims to improve the quality of life for people in Scotland affected by chest, heart and stroke illness, through medical research, influencing public policy, advice and information and support in the community.

The Scottish Council for Voluntary Organisations (SCVO) is the membership organisation for Scotland's charities, voluntary organisations and social enterprises.

Evaluation report for the inter-authority learning exchange between Shetland Islands, Falkirk and Glasgow Councils throughcare and aftercare teams. In February 2014 a member of the Throughcare and Aftercare team from Shetland, spent two weeks in each host authority as a means of developing and sharing practice, experience and learning. The report describes the planning process, in-situ experience, and post-exchange learning of participants, it also report highlights the positive learning outcomes and benefits achieved for all participating local authorities. The report identifies ideas for future applications of such a learning and practice exchange model to improve practice for looked after young people and care leavers.

This publication presents information on support to carers and in particular respite care services provided or purchased by local authorities in Scotland over the financial years 2007 / 2008 to 2014 / 2015.

As part of the implementation of the Equal Partners in Care (EPiC) Highland Carer’s Strategy 2014-2017 it was agreed to undertake a review of respite for Adult Carers of Adults (aged 16+). Independent consultants were commissioned by NHS Highland through Connecting Carers to undertake this work. There are four groups of people – totalling an estimated 200 people - with whom conversations have taken place during the review: Carers and staff from carer support organisations – more than 75 carers have given their views Health and social care workforce – we have met with just over 50 people who have given their views and shared our initial findings with more than 60 others Respite providers – we have met with staff from 15 organisations that are providers of respite Those staff responsible for overseeing the commissioning, planning and administration of respite.

The Short Breaks Fund helping to make breaks better and brighter for unpaid carers and cared-for people in Scotland. Launched in 2010 for one year, the fund has now been running for five years and has proved to be a lifeline for many carers. During the past five years the Scottish Government, through Shared Cared Scotland has distributed 12,547,409 to 697 projects to deliver innovative, tailor made breaks to groups and individuals.

In 2006 Mencap produced a comprehensive review of short break provision. Now, 10 years on, they are revisiting the support available for family carers to see whether recent policy initiatives and investment have delivered the much-needed change. A total of 264 family carers responded to their survey on short breaks provision and experiences of caring. They also sent Freedom of Information requests to all 152 local authorities in England that provide social care services. This report looks at short breaks provision in a climate of cuts to central and local government budgets. It examines the extent to which these cuts have impacted on the lives of people with a learning disability and their family carers. It also looks at the state of affairs for family carers of children and young people across the full spectrum of learning disability; from people with mild and moderate learning disabilities, to people with severe and profound disabilities.

ARCH, the National Respite Network and Resource Center in the United States of America identified that evidence-based research on respite care has, to large extent, been lacking. Across ages, needs and settings, respite is based upon the premise that providing caregivers periodic relief from daily, ongoing caregiving responsibilities will directly benefit them in terms of their physical health, immediate and long-term psychological health, and social-emotional relationships with family members. These benefits are assumed to result in secondary benefits for care receivers and even larger societal benefits in the form of cost benefits or improved employee productivity. Some research studies point to the merits of these assumptions. However, evidence-based research supporting this premise - or going beyond it to demonstrate how to best provide respite care that results in maximum benefits - has not been available. This report presents the findings of an expert panel composed of academics, researchers, service providers, advocates, policymakers and administrators representing a range of age groups, disabilities and professional disciplines. Over a period of 18 months the panel explored the current status of respite research, proposed strategies to overcome barriers to research, and developed a plan to encourage rigorous research in key areas.

The 10th international short break conference took place in Edinburgh from 13 to 15 September 2016. This conference report explores the barriers experienced in accessing short breaks and how these have been overcome.

This End of Project Report describes an innovative Transition to Work Programme for young people with autistic spectrum diagnoses and is the result of a pilot programme developed by Lothian Autistic Society (LAS) and Scottish Outdoor Education Centres (SOEC) and made possible through funding from Scottish Natural Heritage (SNH). The pilot had the twin aims of developing employability skills and exploring the therapeutic value of the outdoors. 

The ‘Dementia: More Than Just Memory Loss’ report, was published in 2016, and set out some of the key issues affecting people with dementia in Wales, in particular: • A widespread lack of knowledge and understanding of dementia amongst professionals and the wider public. • A lack of flexibility to effectively meet the needs of people living with dementia and their carers. • A lack of co-operation between services creates unnecessary difficulties and barriers for people living with dementia and their carers. The authors of the report called for a range of actions to address this, and there has been some progress, however, despite a range of changes across society at a policy, practice and community level, there is still a long way to go to transform services and drive the cultural change needed to effectively meet the needs of people affected by dementia.  The author of this report has consistently focused on the importance of meaningful outcomes for people with dementia and their carers, to ensure that their lives have value, meaning and purpose. This is fundamental to ‘Rethinking Respite’ and to delivering the Welsh Government’s vision of ‘a dementia friendly nation that recognises the rights of people with dementia to feel valued and to live as independently as possible in their communities as outlined in the new Dementia Action Plan for Wales. 

This research compares the different approaches to supporting carers of people with dementia across the UK, US and beyond.  Carried out by the University of Birmingham, this work explores the role and experience of carers in different national contexts, highlighting good practice examples and making policy and practice recommendations. Unsurprisingly perhaps, the report highlights just how much we have in common with other countries in trying to make available effective, personalised supports against a backdrop of increased demand and diminishing resource.  Interestingly, the report explores the language of ‘respite’ which it suggests has ‘negative overtones’ and proposes a more creative approache to service provision is needed.

Client: “So you got everything you need? Take all the time you want. We really believe we understand the mind of the creative individual. We know it takes time to create a powerful ad.”

Me: “Yeah. It does. Thanks.”

Client: “But it’s urgent. Just imagine that it should have been done as of yesterday.”

Me: “But no deadline?”

Client: “Right. Well, I mean, we need it for four days, but otherwise, yeah; no deadline.”

I was made redundant from my previous job as a design engineer. As such, I look for any work just to keep the lights on. I get approached by an employer who offers competitive rates of pay and other perks. It’s a small company but I go for the interview.

When I get there it’s the grounds of a huge mansion. The interview is completed in the drawing-room and they offer to show me around. I assume we would be in an office or factory or working from home… I am wrong.

I’m taken out of the house to a small shack with no heating; inside are stacks and stacks of paper. When asked about this I am told the employer doesn’t trust computers… for a computer-aided-design based business…

Instead of running, I ask one final question regarding the perks: “Oh you get a Christmas dinner with us too and it’s compulsory and unpaid.”

I left so fast!

I got something far better three weeks later!

A family friend asked me to work on her home computer.

Friend: “If you can’t fix it, I assume you messed it up beyond repair and will owe me a new computer.”

I stopped then and there.

My boss is a seventy-something-year-old man with barely a clue on how to get a computer to boot. He gave me an old book and wanted me to convert it into an ebook to sell. And mind, this was a thick, large-format book chock-full of maps and other illustrations with tiny blackletter script.

Me: “Sure, I can do it, but I’d have to scan it in a massive resolution so the detail isn’t lost. The final file would be massive; it wouldn’t be practical to download it, and a normal ebook reader wouldn’t be able to display it correctly.”

Boss: “So, we’d have to make it less detailed.”

Me: “How do you mean?”

Boss: “It wouldn’t be possible with the illustrations; you’ll just have to make the writing bigger on all the pages.”

Me: “…”

Boss: “As for the pages with only text on them, you will just convert them into a Word document.”

Me: “That’s not how that works.”

Boss: “Why not?”

Me: “It’s just straight-up not possible, at least not with the software we have.”

Boss: “Can you do it on the Internet?”

Me: “No.”

Boss: “How do you know?”

Me: “I know.”

Boss: “Show me.”

I showed him that it’s not possible to convert a scanned book page into a text document on some random converter found on page one on Google.

Boss: “Okay, so you will instead cut the text out in Photoshop, make it larger, and arrange it on a new Photoshop file the same size, with less of a rim around it so the number of pages doesn’t get much higher.”

I flat-out refused, telling him it would be months of absolutely pointless work. He didn’t believe any of my claims, anyway, so I just converted the whole d*** thing into an ebook, which, in the end, was like 8GB in size. Since our server had 10TB, he also didn’t believe me when I tried to tell him that it was an absurdly massive file that few people would want to buy on that account.

Ah, well. At least I didn’t have to rearrange like 300 pages of text.

I’m a year and a half into the development of a new web application for managing complex data sets. Our boss has never been able to provide proper specifications for what he needs, just a flood of vague ideas with no real detail and constantly changing scope.

My job is to try and turn this into a comprehensible list of tasks that the dev team can actually follow. Each month, I have a planning session with the boss where we hash out the next period of work. Each session, I remind him that changing the scope means adding more time.

We agree and sign off the work to be delivered by the end of the month. So far, we’ve hit every deadline.

I thought we had a pretty good system in place until:

Boss: “I can’t believe we’re so far behind and how poorly you’ve managed this project.”

Me: “What do you mean? Haven’t we met all the agreed deadlines throughout the project?”

Boss: “I’ve made a spreadsheet of all the dates I wanted each feature done by. So far, you’ve missed every single one of them.”

Me: “Excuse me? We’ve always delivered what’s been agreed on time. Where have these new dates come from?”

Boss: “This is how long I thought the work should take and I made up my own timeline.”

Me: “I’ve never seen these dates before, let alone agreed to them. At a glance, many of them seem extremely optimistic.”

That’s business talk for “f****** mad”.

Me: “We agreed at the start this would be at least a three-year project.”

Boss: “Well, I decided it should take less time and you’re late. I’m going to have to pull the plug on this project if you can’t have everything wrapped up within the next month.”

I politely remind the boss that there was at least another year and a half of work left to complete the project. I’ll probably be looking for a new job shortly.

I am a freelance writer with particular academic expertise. My work is becoming more well-known and widespread, so my profile is rising somewhat. As a result, I am emailed out of the blue by an old acquaintance whom I’d worked with previously on a media project. He works in the media himself, and it shows.

Client: “Hi, mate. Long time no see. So, I’m putting together a new site, all about [subject]. I reckon it’ll be a really great resource, but I’m trying to get it off the ground. Would you be willing to write a piece for it? With your profile, it would really help get it noticed.”

I realise it will be a very quick job, and I bear the guy no ill will, so I am fine to do him a favour.

Me: “Yeah, okay. Sounds doable. I’ll send something over in a couple of days.”

Client: “Great, thanks. I’m afraid there’s no budget, so I can’t pay you, but it will be great exposure for you.”

Me: “So, you’ll get exposure because it’s me writing for you, and that exposure will be how I’m paid?”

Client: “Yeah. That all okay?”

I just sent him a quick piece in the end, seemed easier. Never saw the eventual site; presumably, it didn’t happen because his “pay me to work for me” strategy didn’t pan out.

Client: “We’re a startup game company, and we need one character with thirty different eyes, thirty different mouths, thirty different hairstyles, and thirty different bodies for our game where the character can be customized.”

Me: “Okay, that’s technically thirty characters with each element drawn separately and/or in separate layers.”

I then give my rate for thirty characters.

Client: “Your profile says you charge [amount] for only one character. Please give us that rate since it’s only one character but he has thirty different mouths, eyes, hair, and bodies. So the price should be just for one character.”

Client: “I have a CD here that I want to install.”

Me: “What’s on the CD?”

The client starts reading out all the files on the CD.

Me: “That isn’t helping.”

Client: “Okay, could you come over and help me install the CD?”

Me: “Can we do this over Team Viewer?”

Client: “Sure, could you come over and install Team Viewer for me?”

I do in-house design work for my boss. I’ve worked with her for ten years and she swings wildly back and forth from being surprisingly design-savvy (not for a literal decade of trying on my part) and being a client from Hell. Today, she swung somewhere in the middle.

I have spent the entire time I’ve known her explaining how you cannot just pull photos from Google; I’ve explained copyright, public domain, etc. She refuses to buy photos 99% of the time, so I usually use free stock photos when possible. When she absolutely needs to buy a photo, she emails our web guy and has him buy one for her and add it to her next bill.

Me: “I see you got [Web Guy] to purchase the photo for the ad and forwarded me the email with the file. Unfortunately, the file is too small. Unless he sent you a separate email with a larger file, I will just email him for the correct one.”

Boss: “Maybe it’s how I sent it. I’ll try again.”

She forwards me the same email.

Me: “No, no, it’s not you. The file he sent you is labelled “thumbnail,” which is a preview file. He probably just sent the wrong one by accident. I have emailed him.”

Boss: “What about this one?”

She sends an email with the same photo attached.

Me: “That’s the same one. I have emailed [Web Guy]. Don’t worry about it. You don’t have the correct file.”

She forwards the same original email from [Web Guy].

Boss: “What about now?”

Me: “No, boss, I’ll get it from [Web Guy].”

She forwards the individual email she sent me.

Boss: “How about now?”

Me: “Boss, no.”

Closure: She now has a stock photo account that I have access to.

I’m at a briefing with a client, along with a board made up of the client’s in-house developers and designers. While discussing an idea with some of the other people in the room, the client stands up and starts hitting the desk with the newspaper.

Me: “Excuse me, but what are you doing?”

Client: “Hush, this works on my dogs at home. It should work on you too.”

He beats the table with the newspaper for a few seconds.

Client: “Now, sit, and stay.”

He continues to beat the table. 

Me: “I’m sorry, this is ridiculous. I’m terminating you as a client.”

As I walked towards the door, the client jumped up from their seat and blocked the door.

Client: “If you want a snack, I’ve got some under my desk, no need to leave the meeting!”

At this point, I shoved him aside, and walked out, followed by him. Whistling, and shouting “come!”

My girlfriend works for a state-funded company and was the lead on the re-design of their website. They already had a developer lined up, but his design skills were not on-par with what they had in mind. As a web designer, I was naturally my girlfriend’s first selection for the job. After five minutes of discussing what they need to be done, I know I will have to turn down the job to save our relationship. 

Client: “So we need you to design three different options for the website and it needs to be designed in HTML and CSS.”

Me: “Okay, but if I’m just designing it, what do you need me to do with the HTML and CSS? Am I designing and developing the site?”

Client: “Just designing it, what’s the problem?”

Me: “Well, if I am designing it, why do you need me to use HTML or CSS? I can develop the site too if that’s what you’re asking?”

Client: “No! You’re not listening! You’re just designing the page, but we need it to be designed in CSS and HTML so it can be developed by[Developer’s Name] for our website.”

Me: “I don’t think you understand what HTML and CSS are.”

Client: “Yes I do! I took a marketing class!”

Me: “…”

Client: “We would like a drawing of a moose on skis.”

I send the art.

Client: “Why there were two feet on each ski?”

Me: “People ski on two skis and a moose has four feet so I put two on each ski.”

Client: “That is ridiculous!”

Me: “Which part? You’ll have to be more specific?”

Client: “Well, I’m pretty sure they don’t make skis that can accommodate two feet each!”

Me: “Right. That was a pretty big leap on my part, sorry.”

This story happened a few years ago. A friend refers me to his mother, a real estate agent who wants a new website for her business. I call her to set up an appointment.

Client: “So, what is your expertise in real estate?”

Me: “I’ve done two real-estate websites in the past, and they’ve been quite successful. I can provide you with a searchable database of listings where buyers can filter by price and other factors, as well as a homepage with featured listings, your bio, and anything else you’d like to include.”

Client: “Yes, but have you ever sold a house before?”

Me: “No.”

Client: “Why not?”

Me: “Because I’m not a real estate agent. I’m a web developer.”

Client: “So how do you expect to do a website for me if you don’t know anything about being a realtor?”

Me: “I know enough to build a website with a listing database which you can very easily populate with descriptions, photos, and any other info you wish to provide the buyers with. I can also provide other tools, such as a mortgage calculator and a lead-tracking system that allows potential buyers to contact you with listings they are interested in.”

Client: “I really don’t think you know what you’re doing. I think I’m going to have to pass and find someone who knows how to sell a house.”

Later, I discovered she had finished her website. On Geocities. Yellow background. 50pt font. Seemingly designed by a ‘real’ real estate agent…

Me: “I’ve looked at the brief and it’ll cost [total].”

Client: “I thought you were a freelancer.”

Me: “I am.”

Client: “No, you’re not. You’re a chargelancer!”

I’m designing a photographic history exhibit for a prestigious university. The project requires a series of panels that each depict a different decade, from the 1930s to the present.

Client: “You know, this is all great, but it could use a little more diversity. Right now, there are a lot of photos of all white men, and we don’t want to send the wrong message.”

Me: “Okay, that’s a reasonable request. I could pull some photos of your black student organizations and women’s center and add those to the panels showing the school’s more recent history.”

Client: “Actually, we’d love more diversity in the early panels too.”

Me: “What do you mean?”

Client: “Like this panel depicting the university in the 30s. All the photos are of white men!”

The school did not admit black students until the 1970s.

Me: “Hey, I’m glad I caught you. I’m calling about that request that I made five weeks ago. You never responded to any of my emails or voice messages. I’m just wondering what the status on that is?”

Client: “Well, the reason I didn’t respond was because your first email about it was unprofessional. We’re all professionals here, and I expect to be treated professionally. You really need to work on your communication skills, and I expect better from you if we’re going to continue working together.”

Me: “I’m looking at the whole email chain right now, and it seems fine to me. What seems wrong with it?”

Client: “Well, for starters, you could ask how my day’s been. Or you could put a joke at the bottom of the email. And you should really get rid of that line with all your company information at the bottom, it looks so unprofessional.”

I work as a graphic designer at a sign shop that makes, well, signs. We also do some car decals and wraps from time to time, but mainly it’s large format signs, banners, channel letters, and so on.

This time it’s a client for some truck decals. They come in and we take measurements and photos of the existing graphics. They want the same exact decals that are there but larger, so that’s what I set up in a proof, set up pricing, and send it over to them. They approve the proof in the portal, which is time-stamped with his email showing it was approved and paid and everything. Seems like an easy job and super simple to do.

Fast forward to when I email him to get scheduled for installation. I tell them the decals are ready and list the dates for installation. They pick a date and time and we get them on the schedule. All of this is through email.

Client: “Can I see how the decals will look?”

Me: “Here’s a screenshot of the proof. This was the same one we sent over to you for approvals when the order was first placed and was approved by you. Let me know if you have questions.”

Client: “Let’s take this part of the sentence we have on there and move it. Also, in this other decal, I want the logo flipped so it’s facing the other way. Does that make sense?”

The logo part they are referring to is inside of the blue portion of a stylized American Flag. It’s cut out of the vinyl and flipping it would cause the logo to be backward from how it normally looks. The sentence was just cutting off a word and moving it elsewhere, which is super easy for production to do.

Me: “The sentence part is something we can accommodate. However, the decals were made once the proof was approved and are based on that. It looks like the proof was approved on [date] and we moved forward with that.”

Client: “I am not happy at all. I refuse to put the logo on my car backward.”

This logo is facing the right way all along. They wanted it flipped around and backward. 

Of course, now I go into a panic. I talk with my coworker, who works in the production room, and he’s like “yeah the decals are already made so we can’t do anything unless they buy a new one”. My boss isn’t there, as he’s out doing installs all day long, so it’s just me vs the client. I go back to my email and see that the client has emailed again. It hasn’t even been a few minutes.

Client: “Reimburse me my money or let’s get this right. I admit I didn’t look at the proof but approved it via the portal assuming you’d make it look EXACTLY how it looks like in the photos, which is why you took them.”

Once they said this, my panic instantly goes away. I know I have the trump card as I saved those photos from my phone to my work computer so I could reference them. I go back to the photos and took a look and, lo and behold, I did it right. The photo is even on the side of the truck the client had wanted it flipped on. I had mimicked it per their words when I spoke with them.

Me: “I did reference the photo and mimicked it when I was setting up this proof. Here’s the photo I referenced.” *Shows them the photo.*

Client: *Immediately apologetic.* “Oh. I’m sorry. I didn’t realize it was backward on my truck currently as well. I’ll still proceed with the install as is, but is it hard to order a new decal? If so, how much?”

In the end, the client came in and said to just install them as they are. They apologized for being a pain and didn’t like to be a complainer, which was nice of them. They said they were going to do some other decals once their new business got off the ground on this same truck, so we can make the change then.

A client wants his dissertation laid out for print. It’s a pretty complicated task; it has tons of special characters and specific formatting, so I have lots of trouble with fixing all the little fails in the document.

One step before I am finished (and have already have been paid a fixed price – stupid me!), the publishers find out the author hasn’t even read the annotations of the second reviewer and it has almost a thousand mistakes left in the document that he just ignored. At this point, I have already worked hours for free just to finish this project.

The publishers and I tell him to give me the list with the mistakes, so I can fix them in the fragile, complicated, easy-to-destroy document. He refuses. We try to convince him for weeks. He refuses. We tell him if he does it himself, it will be more work for him, me, and the publishers and will result in a worse-looking book. He refuses.

Client: “I’ll pay 100 extra euros.”

Me: “That’s not even enough for three hours of work, and I will need eight to ten hours to fix what you will be ruining.”

The client goes on with doing whatever he’s doing and ignores me. When I get his document back, it will be h*** for almost no pay. Why can’t they just listen to the professionals?

I work as dispatch for a trucking company. One of my duties is to provide the closest truck driver for shipment. I get a call from a customer.

Customer: We can pay [generous amount] for this shipment, can you please check with your driver if that will be enough for him?”

I ask the driver:

Driver: “Yes, lock it down!”

Customer: “Alright, send your driver to the address.”

When the driver arrives at the address, he needs to wait for a couple of hours because they “made a mistake” with the paperwork. After asking them when they will be ready, only at the end do they tell him they sent their shipment with another courier for less money, and they didn’t even contact us. The driver tells me this and I call them asking for an explanation. They only said “sorry “and hung up.

Related:
Absolutely Trucking Mad, Part 4
Absolutely Trucking Mad, Part 3
Absolutely Trucking Mad, Part 2
Absolutely Trucking Mad

Client: “I need the number for Jack. Can you give me his number, please?”

Me: “Jack? Jack who?”

Client: “The manual for the modem said that I need to connect to Jack, so if you could give me his number, then I can connect with him.”

If you’re facing criminal charges, the best thing you can do is look for opportunities …

The post 7 Tips for Getting Criminal Charges Reduced appeared first on Pink Is The New Blog.

What is a (digital) form? In a broader sense of the meaning, a form, is an interface that collects through interactions, the required information, in a logical, meaningful way, and then passes it to at least one third party entity. Sounds complicated, right?

If you’re an entrepreneur nurturing your own company to a full-blown success, you are always looking for insights and ideas to take your business to the next level, right? But you’re probably super busy as well, and don’t always have the time to figure out where you should be looking for those insights.