The IAPMO Water Demand Calculator has faced challenges due to exclusions from its documentation and calculations, causing difficulties for engineers in luxury apartment buildings.

If you treat a customer well, they will recommend your services to three others. However, if you treat a customer poorly and make them feel cheated, they will spend a lot of time spreading negative feedback, especially on social media.

Junkyards are one of those forgotten places we in the heating business must visit on occasion.

We all know about pricing, right? Hopefully, we know the difference between markup and margin. We know how to calculate break even. Here are eight things you should know about the psychology of pricing.

Online reviews are essential for contractors, as low ratings can hinder local leads. To boost visibility, it's important not just to gather reviews but also to incorporate mini case studies into your marketing strategy.

Business lessons are everywhere. I’ve long been a student of the game of life, and one of my biggest curriculums of education is business. Due to the rapid changing landscape and structures of the plumbing and mechanical industries, we all have a lot to learn. The lessons exist regardless of the size, location or current structure of your business. 

From being able to get things done to staying on track, distractions can sabotage productivity in ways that we don’t even realize.

At the end of the day, if you want your business to be truly successful, you need to look after your people — that means giving them the tools to succeed, the resources they need to perform and a clear vision of where they’re going.

It's easy to fall prey to mediocrity. But, when you’re willing to put in the hard work and do what many people will not do, you'll find that the payoff is well worth it.

Many people run a business because they love to create and share with others. Others are driven to earn money. Some are driven by respect from others and ego. But sometimes, all it takes to run a fun and profitable business that people enjoy is to change the way you think about it.

When faced with decisions, we humans are wired to seek out patterns to help make our choices. However, when we're faced with countless decisions — many of which do not offer a pattern to follow — we tend to develop what's called "decision fatigue."

Motivation. It’s something we all need and want, but that’s where the commonality ends. Each of us needs different things to motivate us to get things done. That means that when you talk about motivation, you need to know what kind of motivation your specific team member is interested in and what they will best respond to.

Whether you’re bringing on new team members or looking to build a more cohesive group within your current team, the first box you need to check is whether or not you’ve clearly defined each role. This foundational step not only keeps everyone on the same page and working toward the same goals, it also makes your team easier to manage.

Businesses are facing major changes in the way they operate and the way they interact with clients, partners and suppliers. These changes, which are rooted in uncertainty, often challenge our business confidence as leaders at the highest level.

Are you struggling to move on from past mistakes? Many leaders in the trades find themselves in this position at some point in their careers. It can be difficult to let go of what's happened and focus on the future, but it's essential for your continued success. This month, I’m sharing some tips on how to move forward despite past mistakes.

In order to be an effective leader, you need to first understand what leadership actually is. Many people mistakenly believe that leadership is simply overseeing a group or organization. However, there's much more to it than that. Effective leaders possess a number of qualities that allow them to successfully navigate through challenges and inspire others to do the same.

The most effective leaders understand that leadership is more than just giving orders and dictating how things should be done. It’s about understanding the unique needs of everyone in your company (or department) and finding a way to lead in a fair and compassionate manner.

As service business leaders, we often focus blindly on the results — key performance indicators, sales targets and other specific goals. But when it comes to success in any industry, relationships are often much more important than simply reaching a result-based goal. This is especially true for plumbing contractors who need trust and cooperation from our manufacturers, distributors, clients and other partners to succeed call after call, day after day.

For business leaders in the plumbing contracting industry, it is crucial to understand that problems always hold solutions. Instead of shying away from them or seeking ways to avoid bumpy roads and obstacles, we should embrace challenges.

The challenge for most of us can be identifying how we foster an abundance mindset—a key ingredient to achieving success—in our daily lives and workplace cultures.

In today's fast-paced world, many people in the trades are seeking a deeper sense of meaning and purpose in their lives. One area where we can find this sense of meaning is in our professional roles, particularly when we provide leadership.

 A concept gaining widespread interest is that of the self-managing company. The aim? To liberate leaders from operational minutiae, paving the way for strategic foresight and innovation.

A productive and positive state of mind and being is more important than ever.

By diligently delineating well-structured goals and objectives for the upcoming year, you can guide your enterprise toward a path of unmatched growth and prosperity.

Regardless of how long you’ve been in the trades, I’m sure you know how important learning is to your journey. Let’s take a deeper look.

The service industry needs both data and emotion. Emotional intelligence is crucial to balance them. Strive to understand the 'why' behind the numbers, promote emotional intelligence, pilot programs, open feedback channels, and keep an eye on the long game.

The skilled trades industry is booming, and a new generation of passionate individuals is eager to join the workforce. Let's support and guide them to become the leaders of tomorrow. With my optimism and ideas, we can pave the way to their success. So, let's dive in and explore these ideas together!

Trust-building in corporate culture often used to involve dramatic events like fire-walking retreats, placing the onus of risk and trust on team members. However, there's now a shift towards recognizing trust-building as a daily, intentional effort integral to creating positive workplace environments.

Succession is a crucial phase for leaders. Proper planning and strategy can make it the best decision for the company.

I have a question for all my fellow leaders in the trades: How well do you remember the days when you were solely in the field?

Our training at The Blue Collar Success Group focuses on three crucial areas: scorecards, processes, and organizational charts. These components are essential for clarity, motivation, and accountability. This month, we will focus on organizational charts.

Last month, I introduced the core elements of our training: organizational charts, scorecards, and processes. These form the foundation of your business, providing clarity and accountability. This month, we'll focus on scorecards and how they contribute to team success.

Processes are the third component of our success strategy — organizational charts, scorecards, and processes. Two months ago, I began a three-part series to focus on each of them. This month, we are going to bring that strategy full circle by discussing processes.

Here are a few insights I'd like to share on how to lead our businesses with confidence, regardless of what's happening in the broader world.

Franklin Electric’s Little Giant brand has expanded its sump pump lineup to better equip professional plumbers and installers.

Taco Comfort Solutions has expanded its family of easy-to-use, high-efficiency ECM circulators with the addition of the 0026e.

Integrated Dynamic Control (IDC) is a PC-based intelligent control system which delivers optimized comfort and maximized efficiency by coordinating HVAC, indoor air quality and hydronic systems in one control. 

REHAU’s proprietary compression-sleeve fitting technology expands with EVERLOC+ R-20 manifold connectors for hydronic applications. R-20 connectors support leak-free reliability in a one-piece assembly.

These towel bar accessories are meant to be paired with Ember radiant panel heaters (when installed vertically) to turn the devices into towel warmers as well as sources of supplemental heat.

SunTouch ConnectPlus WarmWire Kits makes for a simple electric floor warming installation. Provide heat to warm floors and help keep bathroom, kitchen and entryway floors dry and safe.

Introducing Caleffi's New Vacu-Stop™ Vacuum Relief Valve (VRV). Available in ½” and ¾” MNPT, the Vacu-Stop is suitable for use in water and low-pressure steam services.

Charlotte Pipe’s large diameter fittings include injection-molded and fabricated fittings produced by experienced fabricators with the latest technology available.

Matco-Norca has added a new eccentric plug valve to their vast product offering.

NIBCO expands its Wrot Racer push fittings to include new configurations such as reducing and repair tees and couplings, additional sizes of male and female thread adapters, thread elbows and caps with drains.

REHAU announces the addition of CPVC and copper press adapters to their proprietary EVERLOC+ compression-sleeve fitting system.

Targeted for buildings with high repeatable room types, Uponor Kitting Services provides all essential ProPEX fittings, rings, transitions, valves, stub outs, supports, and other components in individual kits labeled by room.

Wheatland Tube's new black steel pipe coating, Ultra Z-Coat, provides enhanced protection to shield against corrosion and rough handling during transit and installation.

The DuraStyle Lever is the latest and improved iteration in the DuraStyle Toilet Series with one and two piece models.

The Numi 2.0 Smart Toilet from Kohler combines unmatched design and technology to bring you the finest in personal comfort and cleansing.

The Moen 5-Series eToilet delivers a comfortable and complete clean with its powerful performance all with the push of a button.