business and finance

Two in five drivers concerned about catching Covid-19 from petrol pumps

With fuel pumps being handled throughout the pandemic, there are concerns amongst the motoring community about the safety of return to petrol stations in the aftermath of lockdown.




business and finance

Best money management apps to keep track of your finances

There are now several apps available to help you learn about investing, make the right choices for your pension and save up for that big purchase. This is Money takes a look at the best.




business and finance

How to work from home successfully: 10 tips from bosses

The novelty of working from home may have worn off. How can you keep motivated? Here BBC Dragons and other work from home gurus offer tips to make remote working easier.




business and finance

The small business coronavirus crisis survival guide

Entrepreneur Andy Yates shares his tips for small businesses to adapt, innovate and come through the coronavirus crisis - and what some of the firms he is working with are doing.




business and finance

PUNT OF THE WEEK: Mineral sand miner Base Resources

An AIM-listed firm that mines mineral sands, which can be used in everyday products such as toothpaste, adhesives and paint, Base Resources is focused on Kenya and Madagascar.




business and finance

RAY MASSEY: Lexus in poll position for customer satisfaction

Consumers will have had lots of time to mull over their prospective purchases. So, plenty to think about then, after Lexus took top honours in the latest Auto Express Driver Power poll.




business and finance

Should we drop our offer on a house because of coronavirus?

We don't want to gazunder the seller, but also we don't want to harm our own finances and pay over the odds at a time of economic uncertainty.




business and finance

Will I get flight compensation I'm due from Thomas Cook?

We had a 25 hour delay to Mexico, we applied for compensation and were told it was on its way via BACs, then a few days later Thomas Cook folded. Will I get it?




business and finance

HETHERINGTON: Your £22,500 in cash deposits stinks of money laundering 

I have had my Barclays accounts since 2014, when I was a student, before moving to Gibraltar. My balances of almost £25,000 have been wiped clean by the bank, without notice.




business and finance

Why did Lloyds Bank stop my cheque after 60 years of business? TONY HETHERINGTON investigates 

I am a partner in my family's farming business. We received a cheque for £23,256 for shares in Dairy Crest. But after it was deposited in the business account, Lloyds Bank rejected it.




business and finance

ASK TONY: Virgin Mobile made wrong call on phone bill when my partner died

I asked Virgin if it would cancel my partner's phone if I sent it back. It said I couldn't cancel until December 2018 as it was in my name, so I would have to continue to pay for the two phones.




business and finance

TONY HETHERINGTON: 'Car hire firm charged me an extra £75 for insurance'

My booking with OK Rent a Car at Malaga Airport included Collision Damage Waiver. But the agent told me my CDW was useless, and I needed to pay another €84 (about £75).




business and finance

ASK TONY: Car insurance chaos left me with three policies (and drove me round the bend) 

The cost of my car insurance with More Than increased dramatically to £325. On a comparison site, I found More Than cover for £214. I chose this and paid by credit card.




business and finance

I've accidentally under-egged annual mileage to our insurer: Do I need to confess? 

I told my insurer that my annual mileage would be 8,000 but I think it will be 10,000 by the time I come to renew my policy. Should I tell my insurer? Will it want to up our premium?




business and finance

Cancer put me out of work two years ago, what benefits can I claim?

I was diagnosed with a rare and incurable form of blood cancer that put me out of work two years ago, can I claim Employment Support Allowance or get any other help?




business and finance

Dad passed away in South Africa and his partner has made off with the inheritance - what can we do? 

My partner's father died in South Africa and his girlfriend has cut all ties with us after the funeral. We think she may have made of with the inheritance - what can we do?




business and finance

ASK TONY: Ryanair didn't see fit to pay up after my eye injury

My wife and I booked return flights from Luton to Tenerife with Ryanair for September. The cost was £369.24, plus £30 for reserved seats. On July 26 I was hit by a golf ball and suffered an eye injury.




business and finance

Why can't I use Section 75 to make a claim when using a third party?

My hotel wasn't as described but I was told as I paid through a third party on my credit card, I am not liable to claim a refund through the Section 75 rule.




business and finance

My son has £40,000 in student loan debt. How can I help him clear it?

My 22-year-old son graduated university last July and recently received his loan statement through the post. If I pay off the debt and he instead owes me the money what route could I go down?




business and finance

TONY HETHERINGTON: This 'bricks and mortar' bond falls through cracks

My wife and I were looking at investing £20,000 and found the Investment Chronicle website offering a return of 38 per cent in 36 months. The company's website mentions the Daily Mail.




business and finance

My late father left a plot of land in Florida but I'm struggling to claim it 

My sister and I are my late fathers executors and we have a UK grant of probate, however, this doesn't hold much weight in the US. What can we do?




business and finance

Falkirk Council told me I must pay £14k for work on my £60k flat

Falkirk Council has decided to upgrade my block, there are four flats in the block and as I am the home owner it has been assessed that my share will be £14,000.




business and finance

ASK TONY: Why does John Lewis keep sending me faulty iPads?

I bought an iPad from John Lewis in 2017. I started having problems, so they suggested I send it back. Unfortunately the company keeps sending reconditioned replacements.




business and finance

How long notice does airline have to give for flight changes?

I was sent an e-ticket and when I printed it out, I realised my flights had been pushed back by 17 hours but KLM won't give me any compensation. What can I do to get my money back?




business and finance

Virgin Media account charged me £100 after I closed it

I decided to cancel my contract with Virgin Media and sign up to broadband with Plusnet. However, after this, I received a letter from Virgin saying I owe them nearly £100. What can I do?




business and finance

TONY HETHERINGTON: Your piano is now fixed - no strings attached

I used Anyvan Limited to move a piano from my house to my daughter's property, but it was damaged in transit. But Anyvan now says it only acts as an agent and accepts no liability.




business and finance

ASK TONY: HMRC wants me to pay £300 in tax for someone else's savings

HM Revenue & Customs (HMRC) claims that I have received untaxed interest of £2,640 from Secure Trust Bank and owe £300 income tax.




business and finance

My wealthy mother is remarrying. Should she get a prenup?

My wealthy mother is engaged to remarry and my siblings and I are worried that if it doesn't work out a large part of our inheritance might be at risk.




business and finance

Ten times you might be wrong about your consumer rights

Our Consumer Fightback columnist is here to help you get a fair deal, but sometimes we get it wrong on what we think we are entitled to. Here are some common examples of misconceptions.




business and finance

How the Consumer Rights Act protects you

When you're making a complaint to a company, knowing your consumer law is important. This is what you need to know about what covers you now.




business and finance

Can online firms really find out your new card details before you?

I recently obtained a new Visa debit card from Lloyds and went to update all my subscription services with the new details. When I went onto Now TV, I saw it already had them.




business and finance

TONY HETHERINGTON: Sitting targets...how Orchid Mobility treats the elderly

My elderly relatives are still owed £2,000 for a cancelled order. The company promised every week for three months that a cheque would be sent, but still haven't paid up. Can you help?




business and finance

ASK TONY: Why won't my 'new for old' policy pay out for my brand-new Jag?

I bought a new Jaguar for £60,000 in 2017. In May this year I was involved in an accident. The garage gave an initial estimate for repairs of £25,563, but said there were likely to be further costs.




business and finance

I'm no drug baron...I run a hair salon! TONY HETHERINGTON investigates

I had a letter from HSBC saying it had decided to close my beauty salon's business account. I rang the bank and was asked to complete a lengthy online form, which I did as best I could.




business and finance

Hotels.com said 'no deposit' but charged me €199 in pre-authorisation

I booked a free cancellation hotel on Hotels.com which said no deposit would be taken. However, money was taken from my account as 'pre-authorisation'. Is the website in the wrong?




business and finance

ASK TONY: Late husband's £110,000 Isa left me facing unfair tax bill 

My husband died in September 2016, after putting his affairs in order. In February 2017, Interactive Investor was instructed to transfer my late husband's shares Isa to mine.




business and finance

My vet pulled my dog's claw out during grooming and then charged me for surgery - what can I do?

I took my dog Oliver George to the vet to have his nails clipped - but during treatment, his dewclaw was pulled leaving him needing surgery.




business and finance

HETHERINGTON: Liongate Partners is a web of art, wine and Bitcoins

You should look into Liongate Partners, which is being used to promote crypto currency trading. It promotes a company called DSTL which trades as daxpartners.




business and finance

ALEX BRUMMER: FCA has been too slothful in acting on problem firms

The Financial Conduct Authority was always going to be a bed of nails for Bank of England governor aspirant Andrew Bailey - and so it has proved.




business and finance

ASK TONY: Why won't Tesco Bank do more to help a deaf person?

My Tesco credit card has been blocked since January. I am a deaf lip-reader so cannot contact the bank by phone. I wrote asking if we could communicate by different means but was refused.




business and finance

Can my mother continue to pay my children's school fees now I have power of attorney?

I have taken over the management of my mother's finances under a power of attorney which she granted.  She used to pay my children's school fees. Can I continue to make these payments?




business and finance

What are your consumer rights on Black Friday?

Black Friday might be over-hyped, but there are still some great deals to be had. So if you are tempted, what should you look out for and what are your rights?




business and finance

TONY HETHERINGTON: Watchdog is dead loss for victims of funeral scam

I took out two Equitable Lifecare Limited funeral plans. The sales agent assured us repeatedly that we could cancel the plans at any time. I've tried to cancel them both but have had no reply.




business and finance

Should I cancel my high-interest credit cards I no longer use?

Whether you've got a bad credit history or no credit history to speak of at all, you might find you are forced into applying for credit cards with higher interest rates.




business and finance

ASK TONY: Foster child stole our credit cards now we're paying the price

My wife and I have been foster carers for more than 11 years. In 2017 we fostered a teenage girl for three months. In July I discovered she had stolen two credit cards - Barclaycard and Creation.




business and finance

Can I cancel my Sky direct debit as the bills are in my ex's name?

My ex moved out nine years ago but Sky refused to change the name of our TV and broadband account even though it changed the payment details. I am now moving. What can I do?




business and finance

Should I put my parent's address on a credit card application when I'm a student?

I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter?




business and finance

HETHERINGTON: Land Equity offers a 15% return in a year - beware

Land Equity Limited is offering 15 per cent interest on a one-year investment in a Birmingham property development, can you investigate please?




business and finance

ALEX BRUMMER: Labour's recipe for fiscal mayhem shows they have not learned the lessons of the 1970s

Labour promises, such as free broadband and a pensions bailout for women born in the Fifties would eviscerate public finances, destroy our credit rating and lead to a run on the pound.




business and finance

Why does having data turned on rinse the credit on my PAYG phone?

I bought a PAYG smartphone last week and have barely used it but I noticed that the credit has gone down. I read online it could be due to having my data switched on. Why is this?