Will McCants: ISIS-claimed attacks in Paris, Beirut, and Egypt indicate the organization wants to take the fight to its enemies abroad. One reason might be that all is not well in ISIS-land. The nascent state in Syria and Iraq has lost around 25 percent of its territory and tens of thousands of fighters in the year since America and its allies began to their campaign to defeat it. While the state still endures for now, it's under tremendous pressure because of the costs of ceaseless war.

To explain the troubles ISIS faces at home, we have invited a group of scholars to comment on its governance over the past years and speculate on what they might face in the year ahead. First was Mara Revkin, who examined how opinions towards ISIS have changed since it captured Mosul more than a year ago. Then Aymenn al-Tamimi argued that internal documents show increasing challenges for the Islamic State. Next, Aaron Zelin weighed in with a historical perspective, analyzing the extent to which ISIS has lived up to its own standards of governance. Kamran Bokhari argued that security—namely defending territory—is the foremost governance objective of ISIS in the short term, while Quinn Mecham focused on the need to provide alternative, positive models of governance for the populations living under ISIS control.

Next up, Nelson Kasfir, Professor of Government Emeritus at Dartmouth College, and Zachariah Mampilly, Associate Professor of Political Science and Director of Africana Studies at Vassar College, compare ISIS’s governance choices with how other armed groups have governed civilian populations. 

Nelson Kasfir and Zachariah Mampilly: Now that the Islamic State (ISIS) claims to be a state, any useful analysis of how it rules should rest on a systematic conception of governance by insurgents who hold populated territory, a surprisingly common phenomenon. If we are to understand what ISIS is doing, how long it is likely to stick around and indeed why some civilians in its domain prefer its government to what they had experienced from either Baghdad or Damascus, it would be a good idea to compare its choices of governance with other armed groups that have captured territory and governed civilian populations. All of them must administer territory without the advantages conferred by sovereignty—an important resource available to even the weakest internationally recognized states.

In our new book, Rebel Governance in Civil War, we offer a framework to explain how rebels govern. We bring together leading scholars to explore specific issues and cases from all over the globe. While single-factor hypotheses don't help much, there are broad patterns describing how and why armed groups govern that fit ISIS.

By rebel governance, we mean decision-making, the provision of services and the regulatory framework that armed groups establish to produce a social order within a specific territory they control. Rebel governance activities can be separated into those that concern how decisions are made, what social services are provided and how the production or taxation of economic rents is organized. Symbolic practices and ideologies, including religious creeds, have significant effects in supporting any system of rebel rule.

Armed groups differ widely in their approach to governance.

Armed groups differ widely in their approach to governance, as the case studies in our book demonstrate. Few armed groups that control territory can ignore civilian governance, short of expelling civilian populations altogether. The vast majority of insurgent organizations range from governing minimally, by assuming few regulatory functions, to maximally by ruling everything, including the provision of public goods.

For example, although the leaders of the National Patriotic Front (NPFL) in Liberia were primarily interested in personal profit, they still created the veneer of government to seek international recognition and to ensure the proceeds of commercial enterprises went into their pockets. Both types of insurgents were active during the Greek civil war, the conservatives limiting their governance activities, while the communists tried to regulate all aspects of social life.

Despite the many Western press accounts that dwell on ISIS’ penchant for flamboyant displays of callous cruelty, it would be a mistake to think that ISIS does not engage in civilian governance. As Charles Lister notes: "By perceiving and presenting itself as a state, IS [ISIS] has sought to control and govern territory and maintain a cabinet of ministers responsible for a broad range of 'ministries,' incorporating military, civil, political, and financial duties." As a caliphate, ISIS has opted primarily for a hierarchical top-down administration. It demands strict obedience, but it is also intent on building infrastructure and running it effectively. By basing governance on its revival of the "Caliphate according to the prophetic method," that is, re-establishing institutions on the basis of what it understands the Prophet Mohammed to have insisted, ISIS leaders appear to have demanded control over most facets of social and personal life.

As a caliphate, ISIS has opted primarily for a hierarchical top-down administration.

As early as 2007, ISIS published a booklet outlining its plans for governance. In 2013, it issued pamphlets that laid out the exact governance activities the organization would undertake once in control of specific territories. Immediately after capturing various towns in Syria and Iraq, ISIS set about taking control over key industries and services including the distribution of electricity, water, and fuel as well as the production and distribution of food. ISIS monopolized service provision and proved sophisticated in using it to balance its brutality. As a result, "Sunni civilians have been more likely to accept the imposition of harsh norms," as Lister has written.

Symbolic processes are powerful tools of governance that legitimate rebel groups or signal their coercive capability. These processes are often influenced by specific ideological concerns. Like nation-states, rebels create distinctive symbolic repertoires by producing their own flags, currencies, mausoleums and staging parades and rallies. The leaders of ISIS are well aware of the importance of symbols. "The Islamic State was signaling that its flag was not only the symbol of its government and the herald of a future caliphate; it was the harbinger of the final battle at the End of Days," writes Will McCants in The ISIS Apocalypse.

The leaders of ISIS are well aware of the importance of symbols.

Explaining varying approaches

What factors shape these different traits of rebel governance? In our book, we identify four clusters: causes arising before the rebellion; causes arising during the rebellion; those emanating from attributes or behavior of the rebels; and finally those developing from responses of civilians.

First, pre-conflict factors involving the relations between state and society shape subsequent patterns of rebel governance. History matters because insurgents mostly acquire their cultural values, education, and ideas about governance, while growing up in the society they later defy. These experiences shape them even as they rebel. How they resolve these contradictions will vary from case to case. Thus, the Forces Nouvelles that occupied northern Côte d'Ivoire after 2002 "adopted—or rather adapted—procedures from the former state administration." Since they did not hold unchallenged authority, they chose to share the maintenance of security with neo-traditional hunters' associations who were deeply trusted by local residents. In a different case, General Padiri's Mai-Mai militia in the Democratic Republic of the Congo adopted the administrative pattern of offices of the Congolese government while adding "Bureau Six" to incorporate commonly held autochthonous magico-religious beliefs that greatly deepened the legitimacy of the militia's leaders.

Because ISIS takes an uncompromisingly radical stance, it is difficult to identify its continuities with prior governance. Still, a closer examination of ISIS’ involvement in food distribution provides an illustrative example of its links with the practices of past regimes. As one recent academic study (by José Ciro Martínez and Brent Eng, in a still-unpublished manuscript) points out, food production has long been understood as a key element of the weak social contract binding pre-conflict regimes in Syria and Iraq to their people. In pre-conflict Syria, the Baath Party had long understood direct control over the bread market as an integral task of the social welfare pact it struck with the population. Recognizing the importance of bread distribution to the Syrian population, ISIS undertook numerous efforts to control and ensure the production of bread within its territories. In a 2013 pamphlet published in Aleppo that outlines ISIS’ governance strategy, a promise to ensure bread distribution stands out alongside more conventional governance activities. Importantly, considering the propagandistic nature of many ISIS communications, the group went far beyond rhetorical positions in their commitment to policies concerning bread. Instead of merely mandating the manner in which bread would be produced and distributed in ISIS-controlled areas of Aleppo and Raqqa, the group also “subsidized the cost of flour, accelerated the opening of bakeries and distributed bread itself when necessary,” as Martínez and Eng write.

[W]artime contextual factors...affect rebel governance.

Second, wartime contextual factors—those circumstances that emerge during rebellion— also affect rebel governance. As rebels fight and as they engage with civilians, they often change their practices of governance. The military threat of the incumbent and other military rivals as well as the broader wartime political economy often significantly impact insurgents’ approaches toward civilians. With regard to military capacity, Stathis Kalyvas shows that as the communist insurgents lost territory towards the end of the Greek civil war, they became more coercive. In Latin America as well, there have been many cases in which rebel governance decayed when insurgent groups failed to protect their civilian populations from either internal or external violence, or in response to expansion of electoral opportunities by the incumbent state.

Similarly, a comparison of ISIS’ governance in Raqqa and Mosul, the two largest cities under its control, suggests that external military pressure has made the government more intimidating and sometimes less willing to abide by its own rules. After ISIS took control of each city, it quickly imposed its authority and provided more efficient administration than its predecessors had. In Raqqa the regime acted on the basis of its posted rules until American-led air strikes caused its leaders to become somewhat “more paranoid and prone to kidnapping people randomly.” In Mosul, residents, who originally regarded ISIS as “liberators,” became more dissatisfied as their taxes greatly increased and their nonpayment was met with physical punishments and fines. The failure of ISIS to protect its citizens from collateral damage from air strikes is certain to have increased their discontent.

After ISIS took control of each city, it quickly imposed its authority and provided more efficient administration than its predecessors had.

Material rewards also affect rebel governance. Rebels often change their pattern of governance when they begin to accumulate significant rents through the exploitation of natural resources. The National Union for the Total Independence of Angola (UNITA) changed after it began to export diamonds and the Revolutionary Armed Forces of Columbia (FARC) stopped following some of its Marxist principles after it began to export cocaine.

Usually, rebels cannot defend oil wells from attacks by incumbent states. ISIS has been an exception, making a daily income of $3 million in September 2014. After the recent steep fall in crude oil prices and air strikes, internal taxation (or extortion) may have become a more significant source of revenue. ISIS has also profited from kidnapping and bank robberies. Its reliance on oil production has proven both a boon and curse as the value of ISIS-produced oil shifts dramatically due to both the challenge of ensuring production and fluctuations in oil prices globally. The income permitted ISIS to pay generous salaries to civilians to keep sanitation and utility services functioning.

Third, rebel attributes and behavior—organizational structure and ideological orientation—affect rebel governance. Ideologies often provide rebels with political identities, coherent frameworks for political and social action and a sense of disciplined commitment to an overriding purpose. The Greek communists learned their Marxism before they rebelled. Ethnic secessionists, such as the Naga in India, knew whom they were going to exclude from their imagined polity in advance of taking up arms.

Establishing a legal code is a social service that often demonstrates the influence of ideology on rebel governance.

Establishing a legal code is a social service that often demonstrates the influence of ideology on rebel governance. Rules that rebels create and civilians obey can help provide legitimate authority, whether out of trust (as in the case of the Shining Path in Peru) or out of fear (as inspired by the Taliban in Afghanistan).

ISIS bases not only its fundamental character, but also its plan of governance, almost entirely on its peculiar interpretation of Islamic doctrine. Abu Bakr al-Baghdadi, the ISIS leader, received both a masters and a doctorate in Islamic rhetoric from the University of Islamic Sciences in Baghdad. As the caliph, some of the Islamic rationales that have been supplied to justify specific ISIS regulations can be traced to his earlier education.

The influence of Islam on ISIS’ ideology is most evident in its attempts to establish a legal system. The rebellion "sees itself as creating a distinctive and authentic legal order for the here and now, one that is based not only on a literal (if selective) reading of early Islamic materials but also on a long-standing [Islamic] theory of statecraft and legal authority." Andrew March and Mara Revkin identify laws governing land, trade, taxation and treatment of prisoners and slaves, all derived from ISIS’ interpretation of scripture. In addition, they assert "the theory of the caliphate implies a law-based social contract with reciprocal obligations and rights between the caliph and the people." The extent to which this legal order actually results in enforceable rights that protect civilians is unclear. However, there is evidence that ISIS officials engaged in dispute resolution among civilians, even punishing its fighters when they took bribes or harmed civilians.

[C]ivilian responses to the insurgent group affect rebel governance.

Finally, civilian responses to the insurgent group affect rebel governance. We examine both individual reactions to armed groups as well as how varying social groups—such as traders, religious orders, ethnic groups, and civil society organizations—engage with or challenge an armed group’s governance efforts. ISIS is challenging to study since it is perceived as denying civilians’ agency completely. But even under the most autocratic governance arrangements, civilians have found ways to influence and even challenge armed groups. For example, during the war in Sri Lanka, the Liberation Tigers of Tamil Eelam had numerous methods for incorporating civilian feedback despite its deserved reputation as an autocratic and brutal organization. The education system in Tiger-ruled areas emerged as a result of civilian pressure and meaningfully incorporated civilians into its daily operations.

Indeed, a surprising number of rebel groups have shared decision-making with civilians. The African Party for the Independence of Guinea-Bissau and Cape Verde (PAIGC) created democratic village councils, as did the National Resistance Army during its war in Uganda. On the other hand, summary justice and brutal punishments can increase legitimacy among civilians when meted out to thieves and rapists. Residents gave strong support to rebels who took over neighborhoods in Medellín, Colombia and provided instant justice to those the community regarded as criminals.

It appears that ISIS does not share decision-making with civilians, similar to other rebels that take Islam as the doctrinal basis for their revolt such as the Taliban in Afghanistan or Boko Haram in Nigeria. But discerning whether civilian responses affect ISIS governance would require difficult (though not impossible) field visits to ISIS-controlled territory. The fact that the group frequently needs to rely on civilians in order to provide services suggests that there may be greater scope for civilian involvement than is commonly recognized.

[W]hile ISIS may appear unique, it is not an exception from the pressures that shape rebel governance patterns generally.

Taken together, the above discussion shows that while ISIS may appear unique, it is not an exception from the pressures that shape rebel governance patterns generally. Armed groups do not determine the outcome of their governance efforts in a vacuum. Rather, civilian governance outcomes are established by the behavior of a variety of actors each interacting in a shifting and complex environment. While ISIS may be distinctive in its commitment to implementing a form of civilian governance based on its understanding of Islamic modes of governance, it is still subject to these dynamics. Analyzing it through the four clusters of factors discussed above show how its governance of civilians compares with other rebel groups.

The sustainability question

What does this tell us about the future of civilian governance under ISIS? Because ISIS has established a caliphate, it is committed to governing the people in the territories it conquers. As discussed above, ISIS leaders have adopted an approach to law that creates room for some protections for civilians and an approach to social welfare that provides space for a limited social pact. Yet, these rulers have fashioned an uncompromising notion that civilians must be governed within their strict interpretation of Islamic doctrine. In addition, they depend on foreign military recruits to buttress their rule.

These factors create contradictions that may cause regime instability that might either increase regime brutality, if leaders remain constant to their principles, or result in regime decay, if they lose their sense of purpose. ISIS may eventually be “hamstrung by its radicalism.” During the short time that ISIS has ruled civilians, it has insisted that its decisions cannot be questioned. The relevant lesson from studying other rebellions is that groups better able to accommodate different political actors through a process of political negotiation are more likely to endure. If ISIS leaders remain obstinate, refusing to compromise in favor of a principled ideological stand, civilians will continue to suffer and either fight or flee if they can. Alternately, if the group’s leaders are tempted by the wealth the regime has accumulated, they may give in to corruption and fashion a more predatory regime.

ISIS has also become a magnet for foreign fighters. No one really knows how many there are, but an early (2014) estimate is 15,000 from 90 countries. Although the flow has decreased recently, cultural interactions and political disputes among these foreigners and civilians are certain to remain problematic. As the external military threats faced by ISIS grow, its leaders are likely to rely on the loyalty and morale of their foreign fighters at the expense of the civilian population. Civilian governance will probably decay, resulting in greater instability and perhaps sowing the seeds of ISIS' own demise.

Will McCants: ISIS-claimed attacks in Paris, Beirut, Egypt, and Brussels indicate the organization wants to take the fight to its enemies abroad. One reason might be that all is not well in ISIS-land. The nascent state in Syria and Iraq has lost around 25 percent of its territory and tens of thousands of fighters in the year since America and its allies began to their campaign to defeat it. While the state still endures for now, it's under tremendous pressure because of the costs of ceaseless war.

To explain the troubles ISIS faces at home, we have invited a group of scholars to comment on its governance over the past years and speculate on what they might face in the year ahead. First was Mara Revkin, who examined how opinions towards ISIS have changed since it captured Mosul more than a year ago. Then Aymenn al-Tamimi argued that internal documents show increasing challenges for the Islamic State. Next, Aaron Zelin weighed in with a historical perspective, analyzing the extent to which ISIS has lived up to its own standards of governance. And Kamran Bokhari argued that security—namely defending territory—is the foremost governance objective of ISIS in the short term. Quinn Mecham focused on the need to provide alternative, positive models of governance for the populations living under ISIS control, and most recently, Nelson Kasfir and Zachariah Mampilly compared ISIS’ governance choices with how other armed groups have governed civilian populations.

Next up is Hassan Hassan, a resident fellow at the Tahrir Institute for Middle East Policy and co-author of ISIS: Inside the Army of Terror. He assesses ISIS’ model of governance before and after coalition airstrikes against the group began. Before the strikes, he argues, ISIS had a freer hand to implement its policies, and has used savagery and governance to both deter and incentivize communities under its control.

Hassan Hassan: Abu Sameh, a Syrian in his late twenties, joined the Syrian al-Qaida-affiliated Nusra Front as a fighter in early 2013. He fought for the group in Deir Ezzor and northeastern Syria until the Islamic State (ISIS) began to dominate there in the summer of 2014. That’s when he switched sides.

He was drawn to ISIS through one of his relatives, a commander of a small armed faction operating near the Iraqi border. With ISIS, battle-hardened Abu Sameh landed a job related to his undergraduate major for the first time since graduating college in 2009. He became an accountant working in the group’s oil industry.

As with many like Abu Sameh, ISIS benefited from local expertise to run its state-building enterprise in the areas it conquered in northwestern Iraq and northeastern Syria in 2013 and 2014. It also re-opened institutions that ceased to operate after the collapse of provisional governments—former employees, for instance, had continued to receive salaries from Baghdad and Damascus, but they typically sat at home and enjoyed the kickbacks, without being made to work by armed groups in control of the areas. When ISIS took over, many of them were forced back to work.

Enforcement of strict rules helped ISIS establish a semblance of order, which appealed to local communities plagued by kidnapping, highway robbery, theft, and warlordism. After ISIS took control, crime disappeared overnight and people could travel unarmed from Aleppo to Mosul. Through savagery and governance, ISIS both deterred and incentivized communities under its control.

Through savagery and governance, ISIS both deterred and incentivized communities under its control.

Local perception

Assessments of ISIS’ model of governance should distinguish between the periods before and after coalition airstrikes. Priority should be given to the period that preceded the airstrikes—between June and November 2014 in most areas—when the group had a freer hand to implement its policies. Assessments must also consider how ISIS fared in comparison to the armed groups and governments which preceded it. In some cases, ISIS appeared to have gone even further than previous governments in extending its writ to rural areas of Iraq and Syria. 

In this context, local perception is key to the evaluation of ISIS’ performance. According to weekly or sometimes daily conversations I have had with residents in eastern Syria—where I am originally from—people living under ISIS rule equally blame airstrikes or government bombings for the worsening economic situation in their areas, not just ISIS. The desire to link ISIS’ inability to deliver services with the failure of its model is understandable, it allows one to undermine its appeal and wholly blame it for the deteriorating situation in ISIS-held areas. But properly understanding the way ISIS ruled during this specific period with an emphasis on local perceptions is vital not only for academic objectivity but also to fully grasp the unintended consequences of the current coalition campaign against ISIS.

Referring to the destruction of Ramadi after the expulsion of ISIS in December, Col. Steven H. Warren, a Pentagon spokesman in Iraq, told The New York Times: “One hundred percent of this is on ISIL [another acronym for ISIS] because no one would be dropping any bombs if ISIL hadn’t gone in there.” In reality, however, many in those areas see the causes of destruction with a little more nuance than “no ISIS, no bombs.” First, ISIS entered most of those towns with little confrontation with civilians; it was political grievances and the failure of other armed groups that partly enabled ISIS to occupy certain areas to begin with. Moreover, the air campaign targeted bridges and oil facilities, which made life harder for civilians and disrupted a wartime economy that preceded ISIS rule.

Beyond violence 

ISIS is a manager and not a distributor of resources. In the Syrian context, nationalist, Islamist, and jihadist groups have generally sought to win hearts and minds primarily through the free or cheap provision of basic resources. ISIS, however, opts for managing what it has under its control. Even as it charges the population for services, the model remains more effective than the ones in southern and northern Syria for a simple reason. Because ISIS seeks to function as a state, local communities obtain essential benefits in return: safety and security, effective courts, and unified rule. Elsewhere, like in Eastern Ghouta outside Damascus or in Aleppo, provision of services is trumped by chaos, uncertainty, and ineffective courts, because local groups do not have exclusive or unchallenged control over territory.

Because ISIS seeks to function as a state, local communities obtain essential benefits in return: safety and security, effective courts, and unified rule.

Other forces that ruled in Syria prior to ISIS aimed to establish order based on consent. Even the Nusra Front, which was far more powerful and disciplined than other forces up until the rise of ISIS, retracted some of its decisions, seeking to avoid clashes with local families. The Nusra Front (and other Islamist groups as well) typically shied away from enforcing their rules to avoid alienating the population. In most court cases, for instance, whether a ruling would be enforced or not would hinge on whether the criminal or his family had voluntarily accepted the court’s judgment in the first place.

Conversely, under ISIS, courts have a high enforcement mechanism. This was true even when ISIS was a minor player operating from bases in rebel-controlled areas in early 2013. ISIS would encourage people to seek its help when they had a complaint about a person and would forcefully resolve the issue, even if that meant confrontation with powerful groups or individuals. This occurred numerous times ahead of ISIS’ rise to prominence in late 2013. This partly explains why many villagers either travelled outside their towns to fight for ISIS even after it was driven out of their areas in that period or accepted it when it returned later.

ISIS’ model was high-risk. The group was consistent and determined about enforcing its rules, and would not tolerate rivalry in its territory or recognize Sharia commissions other than its own. It demanded uniformity at any cost. One of the most claimed “advantages" of ISIS’ rule in its territories is that it “gets the job done.” Unlike the Free Syrian Army and other Islamist groups, ISIS would send a patrol to fetch someone if another person filed a complaint about him (these complaints typically involved financial fraud or unsettled commercial disputes). According to one resident who was involved in such a case, even if the complaint in question dated back to the years before the uprising, ISIS would settle the situation, provided that the complainant had proof.

ISIS...demanded uniformity at any cost.

“If you’re an FSA commander and you have a civilian relative, [FSA and other rebels] would accept mediation,” Hassan al-Salloum, a former rebel commander from Idlib, told me, referring to the time when ISIS was still a marginal player in 2013. “But with ISIS, if I complain about an FSA member, they go and bring him in for interrogation. They would not accept mediation. People then started to go to complain to ISIS, looking for help and asking them to intervene.”

Regulations and price controls are other areas in which ISIS’ governance proved successful. It banned fishermen from using dynamite and electricity to catch fish. It also prohibited residents from using the chaos of war to stake new land claims. This was especially true in the Syrian desert, where residents had attempted to build new homes or establish new businesses in public lands, much to the chagrin of their neighbors. ISIS also limited the profit margins on oil by-products, ice, flour, and other essential commodities. It also prohibited families from setting up refineries close to private residences, under the threat of confiscation, a policy that led some families to quit the oil business altogether, according to residents I interviewed.

A state—and more

In certain cases, ISIS governed areas more comprehensively than the governments of Baghdad and Damascus. Whether in delivery of services or management of people and resources under its control, ISIS makes it clear it is the only ruler in town, and once residents recognize that, they are often allowed to help govern their areas. There have been instances, according to tribal sources from Iraq and Syria I spoke to, of “deputization” whereby ISIS re-armed specific tribesmen to control their own area, though that process remained extremely limited.

Before, other groups and previous governments would use tribal leaders as intermediaries between them and local communities. ISIS, by contrast, acts as an intermediary between different tribes and even within the same tribe to resolve disputes, some of which date back to the 1970s and 1980s. Furthermore, it has systematically disarmed local communities that came under its rule in a way that previous governments failed to do over decades. 

The group is the only one in the two countries that employs an extensive network of staff exclusively dedicated to dealing with tribal affairs. The man in charge of tribal affairs is a Saudi national by the name of Daygham Abu Abdullah, locally known to be well-versed in tribal lineage and dynamics. He oversees a bureau that receives tribal delegations from across the self-styled caliphate that desire to resolve conflict or appeal for clemency. After ISIS asserts control over an area, tribal outreach helps it engage with local tribes and act as a social arbiter. Even though the organization carried out mass atrocities against certain tribes, the group often has other members of those same tribes fighting in its ranks, including members of Albu Nimr and Albu Fahad in Iraq, and Al Shaytat in Syria. ISIS employs a seemingly contradictory strategy of divide-and-rule. It first attempts infiltrate an area, and follows up with an outreach policy after consolidating control. The office that handles amending tribal disputes is known as Public Relations Bureau.

Whereas Islamic inheritance laws stipulate that women are to receive half of that received by a male sibling, tribal society often deprives women even of that half share. Unlike governments, which rarely enforce Sharia-based inheritance laws, ISIS sent out instructions to local communities to provide women with their due share and some women who complained to ISIS judges would receive their shares retroactively from their brothers.

These measures suggest that the group, in some instances, is more vigorous and micro-managerial than previous governments that ruled these predominantly rural areas in Iraq and Syria.

These measures suggest that the group, in some instances, is more vigorous and micro-managerial than previous governments that ruled these predominantly rural areas in Iraq and Syria. Lawlessness, kidnappings, arbitrary killings, and highway robbery are greater sources of grievance for people living outside regime areas than poor services, something that ISIS has dealt with by providing security based on brutal justice and policing. The semblance of order established by ISIS remains a strong advantage for the group, despite its diminished ability in other aspects of governance, and forces that will take over from ISIS will be judged accordingly.

Conclusion

There is little doubt that the group has lost the initial appeal it had when it conquered large swaths of territory in Iraq and Syria in the summer of 2014. The U.S.-led air campaign has blunted the group’s ability to generate income from oil and war spoils that usually come from rapid expansion. It has also reduced the group’s capacity to provide sufficient services for communities under its rule. The air campaign has also resulted in an interesting trend: it has strengthened the role of ISIS’ security and intelligence core in the towns, villages and cities the group controls, a development that has led to mounting complaints about their harsh and crude behavior.

ISIS associates, too, complain of the group’s security apparatus to the extent that it has become common to hear of clerics explaining to ISIS members that the state that Prophet Mohammed founded also included munafiqun, or “hypocrites,” and that this should not be a reason to abandon it, according to interviews I conducted, including with members. (Connoting someone who only feigns belief in public, the term munafiqun is a heavy accusation to levy at a fellow Muslims, and such people are condemned in the Quran.)

[T]argeting the economy of ISIS-controlled areas can make matters worse.

But all that will not translate into a rebellion against ISIS. Additionally—and more importantly—targeting the economy of ISIS-controlled areas can make matters worse. In some cases, airstrikes led families to send their children to join ISIS as the only way to generate income. Iraqi officials have warned that choking off ISIS’s economic routes might result in “collateral damage.” While they may see this as necessary evil, it also runs the risk of helping ISIS tighten its grip by driving residents closer to it as the only employer or provider in town.

The unintended consequences of the air campaign are a serious concern, especially if ISIS is to be defeated strategically. This is something I have discussed with everyone involved, from civilians to ISIS members to Western officials involved in the anti-ISIS campaign. Residents often complain that they are suffering collective punishment by inconsiderate foreign forces. ISIS, meanwhile, tells the communities under its rule that it would have brought more prosperity to their towns had it not been for the airstrikes. A high-level American official involved in the campaign acknowledged to me that officials were aware of the possibility of unintended consequences but insisted that airstrikes targeting the economy in eastern Syria and western Iraq will only intensify. 

Editor's Note: On Thursday Brookings Visiting Fellow, Amb. Norm Eisen addressed the Italian Parliament to discuss ethics in government, highlighting efforts in the US to improve transparency and accountability. In the speech, Amb. Eisen argues that while ethics reform can be difficult, it is an absolutely essentially part of any democratic system.

As Prepared For Delivery

Signora Presidente Boldrini, Madam President Brasseur, honorevoli Parlamentari, fellow panelists and distinguished guests, buon pomerigo. Thanks for inviting me to address the urgent subject of ethical standards in political life. It is an honor to be here in the Italian Chamber of Deputies, in this beautiful and ancient city, to which we Americans owe so many elements of our system of government. And in my town of Washington, DC we also borrowed a lot of your architecture, so we owe you for that as well.

In exchange for all that, as a small form of repayment, I would like to offer some perspectives from the U.S. as you consider the adoption of a code of ethical conduct for the Italian Parliament.

Since we are in the Chamber of Deputies, the equivalent of our U.S. Congress’ House of Representatives, I will start with best practices in that body, based on years of my professional life—too many—spent addressing alleged violations of its codes of conduct, including as a defense lawyer and later as the co-founder of a government watchdog group.

And I think there are also important lessons to be drawn from the new, innovative code of conduct for White House officials we established while I served as the "Ethics Czar" of President Obama. At his direction I helped write that new code, the Obama "ethics pledge," and although I am biased I think it has been effective so far, knock wood, there have been no major White House scandals. So I will talk about the lessons of that code of conduct a bit as well. My reflections are those of a friend and partner nation with plenty of challenges of our own. So I approach the issue with genuine humility in sharing our successes and failures.

I. Government ethics while standing on one leg

So—what is our U.S. view of best practices for the contents of government codes of ethics? In the U.S. and dare I say internationally, there is a pretty well developed set of best practices. In our House of Representatives, for example, our equivalent of this Chamber of Deputies, Rule XXIII is the Code of Official Conduct. It provides rules in four core areas;

• one, for regulating conflicts of interest, that is, situations where personal interests or financial holdings may conflict with official parliamentary duties;
• two, for gifts, particularly those from lobbyists and other persons interested in parliamentary decisions;
• three, for outside employment of parliamentarians before, during and after government service, particularly with lobbyists, a situation which we call in the US the revolving door; and
• four, for parliamentarians’ proper use of official resources, that is, hiring, staff, budget, travel and such.

There is much more detail in our code of conduct, and a few other rules as well, but those four items—conflicts, gifts, employment and resources—are the key. These same four key areas are also at the center of our codes of conduct for employees of our executive branch, as codified in our statutes and regulations, as well as in the Obama ethics pledge.

I emphasize these four key items because, having helped draft one code of conduct, and having often delved into many other codes, I sometimes find that I lose the forest for the trees when working with these codes, that the priorities at least for me sometimes get lost in the detail. So I try to keep the core always in mind, though I should add that the content of any such code must of course be particularized for the circumstances of particular government bodies and jurisdictions. Thus our U.S. House code is five pages long, elaborating on those four core items, and the House Ethics Manual of official guidance for the code is 456 pages long. Our Obama ethics pledge we got onto one page, we were proud of that. And we made everyone read and sign that page. To be fair, we could do that because we built on and added to other rules which already existed, and we did have several pages of definitions and references attached to the pledge.

II. Enforcement and transparency

But a good code is only the beginning. In our U.S. experience, just as important as the code, maybe even more important, is its enforcement. And here is where I want to share some lessons drawn from U.S. challenges in recent years, and how we responded. I am going to add two more items to our check list: enforcement and transparency.

Candidly, even with our parliamentary code of conduct in the U.S., our enforcement has sometime lagged. That is in part because under our Constitution, the ultimate enforcers are the parliamentarians themselves, and so they can at times be understandably reluctant to sanction their colleagues and friends. It's human nature.

For example, from about 1998 to 2004, there was a seven-year truce in filing complaints in our House of Representatives. The government watchdog organization I co-founded helped end that in 2004 by writing a complaint together with a brave but lonely member of Congress who was willing to file it with the House Ethics Committee. The resulting investigation resulted in the discipline of the member investigated, and ultimately helped lead to his party losing majority control of the body.

Out of all of that came a new enforcement tool in 2008, in our House of Representatives, that I strongly recommend to you: the creation of a new, independent entity, the Office of Congressional Ethics (OCE). This is a nonpartisan fact-finding body that investigates allegations from any source, including whistleblowers who might otherwise be afraid to step forward. OCE then recommends action to the parliamentarians who constitutionally maintain the ultimate decision-making power. Most importantly, the OCE referrals become public, allowing press, civil society and voter accountability. As a result, I believe, since the creation of the OCE for our House in 2008, there have been a significantly higher number of meritorious investigations there than in our Senate, which does not have a comparable body. The total is about 46 OCE referrals and about 20 House disciplinary actions versus just four letters of admonition by our Senate in that period. To be fair the Senate is a smaller body—but not that much smaller!

That last aspect of OCE enforcement—transparency, and the accountability it brings from media, NGOs and the public—is the sixth and final point I want to emphasize. In our U.S. parliamentary ethics system we have many transparency mechanisms: asset disclosures that our parliamentarians file, disclosures that lobbyists must make about their activities, information in campaign finance filings, and more.

To explain the value of transparency, I would like to close by turning to one of our Obama White House ethics transparency innovations. Starting in 2009, we for the first time put on the Internet virtually all visitor records of those coming to the White House. It used to be that just to get a handful of these records you had to file litigation and wait for years to know who was coming to the White House, who they were meeting with and what the subject of the meeting was. Now millions of Obama White House visitor records are online, each with a dozen or so basic categories of information: the name of the visitor, the person visited, the subject of the meeting and so on.

Why is that important? I began by referencing the Obama White House's record in avoiding major scandal. I think there are a number of reasons for that, including the President's own integrity and the new code of conduct we put into place. But an important part of that success story has also been the fact that records of White House meetings go on the Internet for everyone to see. That transparency brings accountability from the press, civil society and the public. That transparency and accountability has in turn powerfully reinforced the code of conduct: it has discouraged people from having meetings they shouldn't have, and if you don't have the meeting, you can't get in trouble for it.

So the U.S. view in one sentence: regulate conflicts, gifts, employment, and resource use, with strong enforcement and above all transparency. Thanks again for inviting me to share the U.S. perspective. Grazie!

I had the pleasure earlier this month of welcoming my friend, Czech Republic Foreign Minister Lubomir Zaoralek, here to Brookings for a discussion of critical issues confronting the Europe-U.S. alliance. Foreign Minister Zaoralek was appointed to his current position in January 2014 after serving as a leading figure in the Czech Parliament for many years. He was accompanied by a distinguished delegation that included Dr. Petr Drulak of the Foreign Ministry, and Czech Ambassador Petr Gandalovic. I was fortunate enough to be joined in the discussion by colleagues from Brookings including Fiona Hill, Shadi Hamid, Steve Pifer, and others, as well as representatives of other D.C. think tanks. Our discussion spanned the globe, from how to respond to the Syrian conflict, to addressing Russia’s conduct in Ukraine, to the thaw in U.S.-Cuba relations, to dealing with the refugee crisis in Europe. The conversation was so fascinating that the sixty minutes we had allotted flew by and we ended up talking for two hours—and we still just scratched the surface.

Amb. Eisen and FM Zaoralek, October 2, 2015

Yesterday, we had a visit from Czech State Secretary Tomas Prouza, accompanied by Ambassador Martin Povejsil, the Czech Permanent Envoy to the EU. We also talked about world affairs. In this case, that included perhaps the most important governance matter now confronting the U.S.: the exceptionally entertaining (if not enlightening) presidential primary season. I expressed my opinion that Vice President Biden would not enter the race, only to have him prove me right in his Rose Garden remarks a few hours later. If only all my predictions came true (and as quickly). We at Brookings benefited greatly from the insights of both of these October delegations, and we look forward to welcoming many more from every part of the Czech political spectrum in the months ahead.

Prouza, Eisen, Povejsil, October 21, 2015

On June 20, I moderated a conversation on the future of the Department of Veterans Affairs with Secretary Robert McDonald. When he took office almost two years ago, Secretary McDonald inherited an organization in crisis: too many veterans faced shockingly long wait-times before they received care, VA officials had allegedly falsified records, and other allegations of mismanagement abounded.

Photo: Paul Morigi

Since he was sworn into office, Secretary McDonald has led the VA through a period of ambitious reform, anchored by the MyVA program. He and his team have embraced three core strategies that are securing meaningful change. They are important insights for all government leaders, and private sector ones as well.

1. Set bold goals

Secretary McDonald’s vision is for the VA to become the number one customer-service agency in the federal government. But he and his team know that words alone won’t make this happen. They developed twelve breakthrough priorities for 2016 that will directly improve service to veterans. These actionable short-term objectives support the VA’s longer term aim to deliver an exceptional experience for our veterans. By aiming high, and also drafting a concrete roadmap, the VA has put itself on a path to success.

2. Hybridize the best of public and private sectors

To accomplish their ambitious goal, VA leadership is applying the best practices of customer-service businesses around the nation. The Secretary and his colleagues are leveraging the goodwill, resources, and expertise of both the private and public sector. To do that, the VA has brought together diverse groups of business leaders, medical professionals, government executives, and veteran advocates under their umbrella MyVA Advisory Committee. Following the examples set by private sector leaders in service provision and innovation, the VA is developing user-friendly mobile apps for veterans, modernizing its website, and seeking to make hiring practices faster, more competitive, and more efficient. And so that no good idea is left unheard, the VA has created a "shark tank” to capture and enact suggestions and recommendations for improvement from the folks who best understand daily VA operations—VA employees themselves.

3. Data, data, data

The benefits of data-driven decision making in government are well known. As led by Secretary McDonald, the VA has continued to embrace the use of data to inform its policies and improve its performance. Already a leader in the collection and publication of data, the VA has recently taken even greater strides in sharing information between its healthcare delivery agencies. In addition to collecting administrative and health-outcomes information, the VA is gathering data from veterans about what they think . Automated kiosks allow veterans to check in for appointments, and to record their level of satisfaction with the services provided.

The results that the Secretary and his team have achieved speak for themselves:

• 5 million more appointments completed last fiscal year over the previous fiscal year
• 7 million additional hours of care for veterans in the last two years (based on an increase in the clinical workload of 11 percent over the last two years)
• 97 percent of appointments completed within 30 days of the veteran’s preferred date; 86 percent within 7 days; 22 percent the same day
• Average wait times of 5 days for primary care, 6 days for specialty care, and 2 days for mental health are
• 90 percent of veterans say they are satisfied or completely satisfied with when they got their appointment (less than 3 percent said they were dissatisfied or completely dissatisfied).
• The backlog for disability claims—once over 600,000 claims that were more than 125 days old—is down almost 90 percent.

Thanks to Secretary McDonald’s continued commitment to modernization, the VA has made significant progress. Problems, of course, remain at the VA and the Secretary has more work to do to ensure America honors the debt it owes its veterans, but the past two years of reform have moved the Department in the right direction. His strategies are instructive for managers of change everywhere.

Fred Dews and Andrew Kenealy contributed to this post.

Hypocrisy is not scarce in the world of politics. But the current House and Senate budget resolutions set new lows. Each proposes to cut about $5 trillion from government spending over the next decade in pursuit of a balanced budget. Whatever one may think of putting the goal of reducing spending when the ratio of the debt-to-GDP is projected to be stable above investing in the nation’s future, you would think that deficit-reduction hawks wouldn’t cut spending that has been proven to lower the deficit.

Yes, there are expenditures that actually lower the deficit, typically by many dollars for each dollar spent. In this category are outlays on ‘program integrity’ to find and punish fraud, tax evasion, and plain old bureaucratic mistakes. You might suppose that those outlays would be spared. Guess again. Consider the following:

Medicare. Roughly 10% of Medicare’s $600 billion budget goes for what officials delicately call ‘improper payments, according to the 2014 financial report of the Department of Health and Human Services. Some are improper merely because providers ‘up-code’ legitimate services to boost their incomes. Some payments go for services that serve no valid purpose. And some go for phantom services that were never provided. Whatever the cause, approximately $60 billion of improper payments is not ‘chump change.’

Medicare tries to root out these improper payments, but it lacks sufficient staff to do the job. What it does spend on ‘program integrity’ yields an estimated $14.40? for each dollar spent, about $10 billion a year in total. That number counts only directly measurable savings, such as recoveries and claim denials. A full reckoning of savings would add in the hard-to-measure ‘policeman on the beat’ effect that discourages violations by would-be cheats.

Fat targets remain. A recent report from the Institute of Medicine presented findings that veritably scream ‘fraud.’ Per person spending on durable medical equipment and home health care is ten times higher in Miami-Dade County, Florida than the national average. Such equipment and home health accounts for nearly three-quarters of the geographical variation in per person Medicare spending. Yet, only 4% of current recoveries of improper payments come from audits of these two items and little from the highest spending locations.

Why doesn’t Medicare spend more and go after the remaining overpayments, you may wonder? The simple answer is that Congress gives Medicare too little money for administration. Direct overhead expenses of Medicare amount to only about 1.5% of program outlays—6% if one includes the internal administrative costs of private health plans that serve Medicare enrollees. Medicare doesn’t need to spend as much on administration as the average of 19% spent by private insurers, because for example, Medicare need not pay dividends to private shareholders or advertise.

But spending more on Medicare administration would both pay for itself—$2 for each added dollar spent, according to the conservative estimate in the President’s most recent budget—and improve the quality of care. With more staff, Medicare could stop more improper payments and reduce the use of approved therapies in unapproved ways that do no good and may cause harm.

Taxes. Compare two numbers: $540 billion and $468 billion. The first number is the amount of taxes owed but not paid. The second number is the projected federal budget deficit for 2015, according to the Congressional Budget Office.

Collecting all taxes legally owed but not paid is an impossibility. It just isn’t worth going after every violation. But current enforcement falls far short of practical limits. Expenditures on enforcement directly yields $4 to $6 for each dollar spent on enforcement. Indirect savings are many times larger—the cop-on-the-beat effect again. So, in an era of ostentatious concern about budget deficits, you would expect fiscal fretting in Congress to lead to increased efforts to collect what the law says people owe in taxes.

Wrong again. Between 2010 and 2014, the IRS budget was cut in real terms by 20%. At the same time, the agency had to shoulder new tasks under health reform, as well as process an avalanche of applications for tax exemptions unleashed by the 2010 Supreme Court decision in the Citizens United case. With less money to spend and more to do, enforcement staff dropped by 15% and inflation adjusted collections dropped 13%.

One should acknowledge that enforcement will not do away with most avoidance and evasion. Needlessly complex tax laws are the root cause of most tax underpayment. Tax reform would do even more than improved administration to increase the ratio of taxes paid to taxes due. But until that glorious day when Congress finds the wit and will to make the tax system simpler and fairer, it would behoove a nation trying to make ends meet to spend $2 billion to $3 billion more each year to directly collect $10 billion to 15 billion a year more of legally owed taxes and, almost certainly, raise far more than that by frightening borderline scoff-laws.

Disability Insurance. Thirteen million people with disabling conditions who are judged incapable of engaging in substantial gainful activity received $161 billion in disability insurance in 2013. If the disabling conditions improve enough so that beneficiaries can return to work, benefits are supposed to be stopped. Such improvement is rare. But when administrators believe that there is some chance, the law requires them to check. They may ask beneficiaries to fill out a questionnaire or, in some cases, undergo a new medical exam at government expense. Each dollar spent in these ways generated an estimated $16 in savings in 2013.

Still, the Social Security Administration is so understaffed that SSA has a backlog of 1.3 million disability reviews. Current estimates indicate that spending a little over $1 billion a year more on such reviews over the next decade would save $43 billion. Rather than giving Social Security the staff and spending authority to work down this backlog and realize those savings, Congress has been cutting the agency’s administrative budget and sequestration threatens further cuts.

Claiming that better administration will balance the budget would be wrong. But it would help. And it would stop some people from shirking their legal responsibilities and lighten the burdens of those who shoulder theirs. The failure of Congress to provide enough staff to run programs costing hundreds of billions of dollars a year as efficiently and honestly as possible is about as good a definition of criminal negligence as one can find.

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The Nile River is one of the most important resources in Africa and supports the livelihoods of millions of people. Recently, though, efficient and equitable utilization of the waters of the Nile River has become an increasingly contentious issue, with many of the riparian countries demanding a revision of what they believe is an inappropriate legal regime. Currently, allocation and utilization of the waters of the Nile River is governed by the colonial-era Nile Waters Agreements, which were negotiated and entered into with the help of Great Britain, but without the participation of most of the river’s riparian states. These agreements allocated most of the waters of the Nile River to the downstream riparians—Egypt and Sudan—largely ignoring the development needs of the upstream riparians, like Ethiopia, whose highlands provide most of the water that flows into the Nile River. The upstream riparians contend that they were not party to the Nile Waters Agreements and thus should not be bound by them. As such, they want these agreements set aside and a new, more equitable legal regime. Egypt, however, considers the existing legal regime binding on all the Nile River riparian states and, thus, is opposed to any changes that might interfere with or reduce its “historically acquired rights.” Already the decision by Addis Ababa to proceed with the construction of the Grand Ethiopian Renaissance Dam on the Blue Nile has caused significant deterioration in relations between Cairo and Addis Ababa.

With significant increases in population and pressure to deliver development, especially in the upstream riparian states, the demand for water has become a very important policy imperative in the region. In fact, earlier this year Egypt claimed that, in order to meet its growing water needs by 2050, it will need to add 21 billion cubic meters of water per year to its current water allocation of 55 billion cubic meters. Thus, there is a fear that if this issue is not fully resolved soon, it could morph into a military crisis.

In our new book, Governing the Nile River Basin: The Search for a New Legal Regime, we argue that the current legal regime governing the allocation and utilization of the waters of the Nile River is not tenable, and there is an urgent need for all the Nile River riparian states to enter into a mutually agreed upon legal regime. Issues pertaining to transboundary water resource management, the evolution of current agreements and the role and interests of colonial powers, theories of treaty succession, and the recent attempts by the riparian states to formulate a new legal agreement, are thoroughly examined. We conclude that the most effective way to deal with conflict arising from the allocation and utilization of the Nile River’s waters is for all the downstream and upstream riparians to engage in fresh negotiations to design and adopt a new legal regime. Through a fully consultative process, these countries can provide the Nile River Basin with a legal regime that enhances equitable allocation and utilization.