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Customer Service Lessons a Veterinarian Taught Me

It’s easy to forget that what is a regular day on the job for you is a significant event in the life of your customer.




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Homeowners Can’t Brush Off Dust Storm HVAC

Several contractors in Arizona have offered advice to customers on how to handle their HVAC both before and after extreme weather like dust storms and monsoons.




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Trane to Adjust Prices on Residential HVAC Equipment

The residential division at Trane Technologies announced that some prices will go up by as much as 5% while others will decrease or remain unchanged. The adjustments take effect in January.




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Elevating HVAC Excellence: A Proactive Approach to Customer Relationships

The foundation of success for HVAC pros lies in establishing client relationships, recognizing that being the initial point of contact during times of need is paramount.




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Tourists Are Demanding Cleaner Air, So What Can the HVAC Industry Do To Help Hotels?

More and more travelers are ranking air quality as an important factor when deciding where to stay — here’s how the HVAC industry can help tip the scales for hotels.




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Webco Industries Dedicates New Campus, Tech Center

The Tech Center offers space for cross-team collaborative work and a view of the Arkansas River with downtown Tulsa in the distance.




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Survey Shows U.S. Executives Prioritize Sustainability, Decarbonization

The survey, which included responses from over 200 CEOs, CFOs, and CSOs across various industries in July 2024, also highlighted the impact of government incentives on sustainability plans.




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While on the Job, a Quick-Thinking Tech Saves Customer

Cameron Lowe was on a routine system checkup when his customer, David Killian, was stricken. "I was just gone. My heart had stopped," Killian recalled. A dispatcher talked Lowe through cardiopulmonary resuscitation, and together they kept Killian alive.




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FYI: News Briefs in HVAC - August 12, 2024

For your information news briefs from a wide variety of categories within the HVAC industry. Price increases, mergers and acquisitions, award winners, and more are highlighted here each week.




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FYI: News Briefs in HVAC - August 26, 2024

For your information news briefs from a wide variety of categories within the HVAC industry. Price increases, mergers and acquisitions, award winners, and more are highlighted here each week.




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Thermogenics Acquires Industrial Engineering


Thermogenics’ acquisition of Industrial Engineering Boiler further expands its service capabilities within the US Southeast.





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Registration Opens for Boiler Industry Conference

ABMA's Boiler 2024 is scheduled for May 1-3, 2024, at the Gaylord Rockies Resort & Convention Center in Aurora, Colorado, just outside Denver.




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Using Hydronic Systems to Advance Sustainability Goals

Hydronic zone systems have proven themselves to be a sustainable heating and cooling option with a longer lifespan, and potential for cost savings.




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Compressors Help Energy Users Achieve Their Sustainability Goals

End users are looking for more from their systems than just reliable cooling; they also want sustainable equipment that features better energy efficiency and low-GWP solutions. Several compressor manufacturers have happily obliged.




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Exclusive Q&A with Copeland CEO Ross B. Shuster

Ross B. Shuster, CEO, Copeland, discusses Blackstone’s investment into the company, how the transaction will impact the company’s HVAC offerings, and more.




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Low-GWP Compressors Meet Demand for Sustainable Solutions

End users are looking for low-GWP solutions, and compressor manufacturers displayed their options at the AHR Expo.




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5 HVACR Industry Topics to Put on Your Radar

The HVAC industry is currently primed to utilize and contribute to big tech trends and is gearing up to be on the center stage of global change.




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Promoting Ecology and Sustainability in HVAC

There has been debate on the transition from traditional a/c units to the smaller ones, or to find other worthy alternatives.




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Three Ways to Use Customer Data to Optimize Your HVAC Business for Success

HVAC contractors have an underutilized tool available to help optimize their businesses: customer data.




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Bridging the Technical Divide in the HVAC Industry

It’s important to keep finding new ways to integrate technology into your daily workflows to increase your company’s efficiency and profitability.




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Tips for Investing in Your HVAC Company's Environmental Sustainability

With finite resources, operators everywhere should be spending smartly to enhance the “green” sustainability of their operation.




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Why Actuators for Connected Industry Run on Brushless DC Motors

The flow control industry has stubbornly clung to pneumatic actuators, specifically in the American market, for decades.




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Online Scheduling Platforms Help HVAC Contractors Customize Customer Care

At some restaurants, customers can place an order online and go pick up lunch “as soon as possible” or “at a scheduled time.” Increasingly, service providers — like medical offices — are giving customers the option to schedule online, too. And the HVAC field is no exception.




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Artificial Intelligence Smooths Exchanges Between HVAC Contractors and Customers

The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.




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BIM Offers Substantial Benefits for Construction Industry, Says Study

The benefits of building information modeling (BIM) and other technology advancements that allow the exchange of information on design and construction projects, including improving labor productivity and reducing costs for construction companies, are just the beginning of what can be achieved, according to a new study.




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Comfort and Efficiency Challenge the Air Movement Industry

Designing a forced-air system for proper air movement and efficiency is a challenge faced by multiple players in the HVAC industry.




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Continental Fan Mfg.: Industrial Fan

This product forces heated or cooled air down to floor level, eliminating temperature layers in the ceiling space.




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Broan: Customizable Ventilation Fan

This product features multicolored Chroma LEDs that allow users to choose from 24 hues with the included wall control.




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Continental Fan: Axial Exhaust Fans

Suitable for roof or wall mounted applications, this product is ideal for areas that have little or no ductwork.




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Hunter Industrial Donates Fans to Organ Transplant Non-Profit

Hunter Industrial, a division of the Hunter Fan Company, has donated and installed two HVLS fans to DCI Logistics.




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Continental Fan: Wall Mount Exhaust Fan

This product provides a compact ventilation solution for warehouses, equipment cooling, mechanical rooms, factories, and more.




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Continental Fan Manufacturing Inc.: Bathroom Exhaust Fan

Awarded the Energy Star® Most Efficient Mark in 2019, this product has a high-efficiency DC motor.




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Greenheck: Commercial Exhaust Fan

This commercial product’s constant CFM EC motor technology ensures performance set points resulting in improved IAQ.




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Challenging the Custom AHU Status Quo

Designing, selling, and producing AHUs is a long process. Is there anything we can do to accelerate the process?




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The Customer Experience is a Matter of Mindset and Process

When customers call your service company, it’s for one thing — your expertise. They don’t want a price, the problem fixed, the fast and cheap solution, etc. like many technicians think. They want good information and possibly a little guidance to make a good decision.




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Fieldpiece Instruments Opens UK Office for Sales and Customer Service

Fieldpiece Instruments opened a U.K. office to add to its European operation and to provide sales and customer service in the United Kingdom.




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COVID-19 Reveals Importance of UV-C in HVAC Industry

Can the type of ultraviolet light known as UV-C light kill the novel coronavirus? Manufacturers are not making that claim … yet.




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OEMs: Hospitality Industry Seeks Improved Indoor Air Quality

Responding to increased public awareness of the importance of healthy indoor air quality, the hospitality industry is stepping up its game when it comes to providing guests with fresher, cleaner, and, sometimes, sanitized indoor air.




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Investors Put Their Money Into HVAC Products for Improved Sustainability

Some savvy investors realize the greatest potential for helping the environment and getting a good return on investment comes from the HVAC industry.




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How to Adjust Blower Speeds Using Fan Law Two

I hope you see the potential for this formula. It will make your life easier and help you predict changes to blower speed settings with more accuracy and reliability.




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HVACR Industry Knowledge Offers a Valuable Perspective

The industry touches our lives directly, and an HVACR-literate public would be a boon to it.




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The Power of Change in the HVAC Industry

Uncover why change is vital in the HVAC sector and how embracing growth can significantly spark new momentum for your home improvement business.




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Did Artificial Intelligence Just Kill Local SEO?

AI, especially its use in information gathering, needs to be harnessed by HVAC contractors if they want to be noticed when customers are searching for services online.




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Advancements in AI a Boon to HVAC Customer Service

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.




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Custom Reporting Made Easy by ServiceTitan

ServiceTitan software is a platform where residential HVAC, plumbing, and electrical businesses can access everything from call bookings, customer experience ratings, dispatching, marketing campaigns, and financing options for customers.




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Lennox Helps Contractors Work Faster for Customer Comfort, Health

“Obviously, energy conservation and energy efficiency are two huge trends in the market.”




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Rheem Focuses on Sustainability

Sustainability is core to the thinking at Rheem and was a common theme throughout the AHR Expo.




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Trane Product Releases Aim to Help Customers Meet Decarbonization, Efficiency Goals

Trane introduces Thermal Battery™ Storage-Source Heat Pump System, Trane/Mitsubishi Electric HVRF, Versatile Axiom™ Water Source Heat Pumps, Next-Generation Precedent® Rooftop Units, and two enhanced air handlers. 




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Project Files: Episode 48 — Custom A/C for the Vatican Museums

The Raphael Rooms in the Vatican are universally known as one of the greatest works of art ever created. During a typical summer, temperatures in Rome can soar as high as 104°F. So the decision to install air conditioning in the Raphael Rooms for the first time ever was an easy one.




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Portable HVAC Equipment Helps Customers Keep Their Cool

Portable cooling systems work well as temporary solutions and can also serve as long-term options for unconditioned spaces like factories and warehouses.