New York, NY : Oxford University Press, 2020.

Although consumers want brands to use social media as a two-way communication channel, the vast majority of businesses are not adhering to those desires, according to a study from social media management software provider Sprout Social. On average, businesses send out 23 promotional messages for every one consumer response.

Social media is now the No. 1 way consumers interact with businesses. The research revealed that 34.5 percent of consumers turn to social media first when they have a problem, compared with just 16 percent who call and 5 percent who visit a store in person.

complete article

Online Resource

For those of us who devote our lives to improving behavioral health care, the critical health care priorities of the COVID-19 pandemic raise concerns about increased unmet mental health and substance use service needs.

Stein, Andi, 1960-

Chief Minister Mamata Banerjee today turned her attention to a militant organisation in the adjoining plains.

India needs "urgent attention" on issues related to infrastructure, trade facilitation, taxes and credit in order to boost the country's exports, said the Economic Survey 2012-13.

Home-Cook, George, 1975- author

'I always feel that if I have not done anything in the past year, people will probably forget me.'

Dewey Library - P128.F73 D58 2019

Online Resource

This week, we chat about some of our favorite stories -- including a new bacterial model for alien life that feeds on cosmic rays, tracking extinct “bear dogs” to Texas, and when we stop caring about plane crashes -- with Science’s Online News Editor David Grimm. Plus, Alexa Billow talks to Staff Writer Kelly Servick about her feature story on the releasing modified mosquitoes in Brazil to combat diseases like Zika, dengue, and chikungunya. Her story is part of a package on mosquito control.  Listen to previous podcasts  [Image: © Alex Wild; Music: Jeffrey Cook]

Webster, James G