Big data allows retailers to analyze vast sets of customer information including purchase history, demographics, browsing behaviour, and social media interactions. This enables highly targeted marketing campaigns, product recommendations, and loyalty programs.

The company is among the biggest stock market winners of the generative AI boom, with its shares more than doubling in value this year.

IBM Executive Director Rajesh Parameswaran outlines key trends and strategies to transform manufacturing through technology.

Last month, Meta, which owns Facebook, Whatsapp and Instagram, failed to reach a deal with the Italian society of authors and publishers SIAE, to renew copyright licenses.

Scientists at Iowa State University have developed a new formulation that helps to explain the self-assembly of atoms into nanoclusters and to advance the scientific understanding of related nanotechnologies. Their research offers a theoretical framework to explain the relationship between the distribution of "capture zones," the regions that surround the nanoscale "islands" formed by deposition on surfaces, and the underlying nucleation or formation process.

read more

The Karnataka government is planning to open two new tech clusters in Shivamogga and AICC president Mallikarjun Kharge's hometown Kalaburagi by the end of this year, the state’s industry ecosystem accelerator Karnataka Digital Economy Mission chairman Naidu BV told ET.

With the increased focus on data security and privacy, BPO service providers will need to restructure their data compliance plan ahead of time. This is not only to ensure that the soon-to-be-updated rules are implemented in a timely manner but also to improve customer service efficiency and increase the firm's general reputation.

Working together to create stronger results, that’s collaboration. It’s at the heart of every modern organisation, and one of the main ingredients for success. But how can you make the most of it in your business setting? Are your people equipped with the tools they need to truly thrive when they work together?

Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

Abhinav Srivastava, CIO, Daimler India Commercial Vehicles, talks about how technology is reshaping automotive safety.

Suresh Khadakbhavi, CEO of Digi Yatra, envisions a seamless travel experience through innovative technology, emphasizing privacy, efficiency, and sustainability while transforming air travel into a contactless, user-friendly journey.

Under the proposed legislation, the owners of platforms like Facebook, Google, Twitter, TikTok and podcasting services would face penalties worth up to five percent of annual global turnover -- some of the highest proposed anywhere in the world.

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.

The survey, gathered insights from 200 senior executives and CXOs, reveals that sectors such as cybersecurity, healthcare, and artificial intelligence could witness unprecedented advancements through quantum computing.

Google's head of research, Yossi Matias, emphasizes the enduring importance of coding skills in an AI-driven world. While acknowledging AI's growing role in software development, Matias argues that basic coding knowledge is crucial for understanding and leveraging AI's potential. He compares coding to math, suggesting that both are fundamental for navigating an increasingly tech-reliant society.

The government of Assam is planning to pass a law that will require residents in the city of Guwahati to have closed-circuit television (CCTV) cameras installed in their homes and in apartments. The purpose of this law is to help the police detect crime, similar to the system in Hyderabad. The police also decided at a review meeting that family members of police personnel killed in terror attacks will be given government jobs.

Speaking to investors at a Morgan Stanley conference, Altman said the AI company will focus on building a platform that sells APIs to others and creates killer apps like ChatGPT.

The association suggested that All India Radio separately assess DRM and HD Radio for MW and SW bands, which fall under its exclusive remit. It also recommended that analogue transmission should not be interrupted until digital receivers are adopted by more than 80% of the population to ensure accessibility.

Up until now, scientists had only recognized a single species of giraffe made up of several subspecies. But, according to the most inclusive genetic analysis of giraffe relationships to date, giraffes actually aren't one species, but four. For comparison, the genetic differences among giraffe species are at least as great as those between polar and brown bears.

read more

It may be counterintuitive, but the more positive online reviews a product gets may actually lead to a net negative profit for the retailer. That's the conclusion of new research by a team of marketing experts from a Dutch and a German university that will be published in the September 2016 issue of the Journal of Retailing.

read more

Satisfy your customers and win in the stock market, says a new study by a team of researchers from Michigan's University Research Corridor, who found positive stock returns on customer satisfaction far out-distance competitive market measures that have been in play for more than half a century.

read more

If Mehta rules that Google has been running an illegal monopoly in search, the punishment could open up new online avenues for consumers and businesses to explore in pursuit of information, entertainment and commerce.

This comes after the country’s largest IT services firm Tata Consultancy Services found senior executives breaching corporate code of conduct to give preferential treatment to some recruiters. The incident was discovered following a whistle-blower complaint. Initial reports suggested that TCS had blacklisted three staffing firms identified during an investigation.

It offers centralized request management, omnichannel integration, self-service capabilities, enhanced visibility for business partners, employee training and tools, powerful analytics capabilities, seamless integration with existing systems, and comprehensive service offerings.

Microsoft's clusters of Advanced Micro Devices' flagship MI300X AI chips will be sold through its Azure cloud computing service. AMD, which expects $4 billion in AI chip revenue this year, has said the chips are powerful enough to train and run large AI models.

Enterprises are leveraging cloud technology to innovate and deliver key business outcomes such as growth, customer loyalty, network effect creation, and profitability. However, the monolith core of their application portfolio often hinders meeting these goals.

The deal reportedly totals around 20 million euros but excludes major players like Amazon Web Services (AWS) and Google Cloud Platform. This has drawn criticism from both the companies.

When you think of crackers, what comes to mind? Your favorite brand? Your favorite topping? The saltines that your mother fed you with soup when you were sick as a child? Or perhaps that time your best friend crammed a dozen of them into their mouth and then tried to whistle?

Snack bars: What's not to love about them? Concerned about convenience? They're on-the-go. Worried about portion control? Most are single-serving size, which also knocks out the problem of resealing the package.

Puffed and extruded snacks can range from cheese snacks, to corn chips and pork rinds, to puffs, to veggie chips.

New Eggo Fully Loaded Waffles inspired Eggo's collab with The Surgeon to drop the first-ever Eggo Fully Loaded Kicks in two colorways: Chocolate Chip Brownie and Strawberry Delight.

As people begin to crave the comfort and coziness of autumn, Dunkin’ is bringing America the familiar and favorite flavors of the season by making its much-anticipated fall lineup available earlier than ever before.

When it comes to pizza, consumers aren't lukewarm: Those who like it are committed to their favorite convenient meal. According to Mintel's latest U.S. pizza market report, more than one-third of consumers who purchase frozen pizza from their local grocery store do so two or three times a month or more.

We recently were able to talk to Anthony Spinato, president of Spinato's Fine Foods, Tempe, AZ, about their new broccoli pizza crust and other frozen pizza aspects. 

Traceability to farm level, knowing where the cocoa it sources is grown, plays a crucial role in addressing some of the structural sustainability issues in the cocoa supply chain.

The new Alveolab is the first Alveograph instrument able to analyze whole wheat doughs for all rheological characteristics: tenacity, extensibility, elasticity, and baking strength.

New platform features seamlessly combine visibility data from all modes, truck appointment scheduling, and warehouse yard management—driving productivity and performance

An interview with KPM Analytics on key performance indicator (KPI) solutions.

Held in Las Vegas every three years, the International Bakery Industry Exposition (IBIE) gathers the baking community to fuel the next generation of bakers, promote economic growth, and educate and advance the future of baking together.

With the theme “SNAX to the MAX,” SNAXPO23 welcomed thousands of attendees to check out the latest supplier innovations, talk technology, taste interesting flavor innovations, and more. 

The hard pretzel category grew steadily in the past year as consumers stuck at home continued to snack, although fortunes varied significantly from brand to brand. During the past year, consumer focus on cleaner labels and healthier ingredients has ramped up, while manufacturers have continued to experiment with a wider variety of flavors. Pretzel product and ingredient makers predict those trends will continue.

Puffed and extruded snacks have been a staple in pantries for many years. Recently, however, manufacturers have been upping their game, using clean-label ingredients and a variety of different flavors to attract new consumers to the category.

The frozen breakfast category, anchored by waffles, pancakes and French toast, has produced its share of picks and pans over the past year, largely dominated by a handful of big-dollar items with little variation in sales.

The frozen breakfast food category, including waffles, pancakes and French toast, has seen relatively flat growth overall during the past year—but with pockets of positive sales data pointing toward new opportunities.

New and different flavors, portions and sizes styled for families on the go, and a mix of healthier ingredients including more protein are front and center for manufacturers of frozen breakfast products like pancakes, waffles and French toast.

How to infuse healthier ingredients like whole grains and protein while maintaining the taste and texture that breakfast consumers want is a driving force in the frozen breakfast products market, consisting of core morning toaster options like pancakes, waffles and French toast.

This July 2021, the creepy, kooky, and mysteriously spooky Addams Family is joining the breakfast table and beyond with "The Addams Family 2"-inspired cereals and snacks and in-pack giveaways of the first animated Addams Family movie.

Green-tech start-up Melodea, Ltd. joins the sustainable packaging scene to take on the plastic waste crisis.

Bakery and snack warehouse operations have little room for error when it comes to delivering fresh goods to market.