Location: Electronic Resource- 

Location: Sciences Library Library- RC78.7.D53B56 2012

Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Moderating the company's customer support forum
• Updating self-help documents so customers/employees can try to fix problems themselves
• Logging and keeping records of customer/employee queries
• Identify and correct or advise, on operational issues in client website or company systems.
• Working with customers/partners to identify service problems and advising on the solution
• Analyzing service information to spot common trends and underlying problems

• 3 years as a technical customer support representative/engineer
• Ability to build a web 2.0 support practice from the ground up (self help capabilities, forums etc.)
• Experience with website hosting/security/performance and DNS management
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Fluent spoken and written English
• Self motivated, detail-oriented and organized.

• Experience working at a SaaS company preferably a B2C or B2B (SMB – small customers)
• Provided "Web2.0 technical support" (over mail, chat, phone with automated and advanced customer support tools)
• The ability to write very good documentation in English(FAQ, How to's, technical notes)
• Experience with a 24*7 lean support operations (using external answering services or off-shored resources)

You don't have to work at Google to ride a wifi bus. The Oxford Tube, the confusingly-named coach between London and Oxford) offers power outlets and free wifi. Seems a nice incentive to choose the slower, cheaper bus over the train. Heading back to Osford on a Sunday evening, I don't see anyone else with a laptop open, though.

It's not just the pros who want control. Over the weekend the NCAA ejected a Louisville Courier-Journal reporter from a college baseball championship for live-blogging the game. Brian Bennet reports that he had been posting updates throughout the game on his Courier-Journal blog, until, at the bottom of the fifth inning, "an NCAA representative came to my seat on press row and asked for my credential and asked me to leave. I complied."

Apparently, according to a memo NCAA circulated, the college athletic association believes that live-blogging interferes with its revenue streams from broadcast licenses:

The College World Series Media Coordination staff along with the NCAA Broadcasting group needs to remind all media coordinators that any statistical or other live representation of the Super Regional games falls under the exclusive broadcasting and Internet rights granted to the NCAA's official rights holders and therefore is not allowed by any other entity. Since blogs are considered a live representation of the game, any blog that has action photos or game reports, including play-by-play, scores or any in-game updates, is specifically prohibited. In essence, no blog entries are permitted between the first pitch and the final out of each game.

Now there are legal and policy questions here: First off, this wasn't a copyright or misappropriation claim. If the reporter had watched or listened to a broadcast and blogged details from there, the NCAA would have no claim against him (see NBA v. Motorola, where the basketball association lost just such a claim). It can't claim ownership of the facts, even if it currently makes money from selling privileged access to the facts.

Instead, the NCAA was clamping down on the data through a claimed right to control physical access to the game, at least to the press box. Was the NCAA within its legal rights to revoke a press credential? Probably. The NCAA has no obligation to issue press credentials, and apart from anti-discrimination law, can condition them on whatever arbitrary terms it likes. But David Price points out another twist: The University of Louisville, where the game was played, is a public institution, subject to First Amendment limitations on the speech-limiting rules it can impose. Can it ban speech or allow others to do so on its space based on claimed disruption to a business deal? Does it depend whether a baseball stadium is a "public forum"? (Under current law, it's probably not.)

Finally, there's the policy. Even if banning bloggers is legally permissible, it;s silly. Silly of the NCAA to think it can keep up this kind of control, silly of licensees to see blogs as a substitute to what they're licensing, and silly of schools to endorse and accept such policies for their student athletes' games. Exclusivity of facts is unlikely to last long in practice, as the Courier-Journal reports: "The Oregonian newspaper in Portland decided to work around the rules by blogging Oregon State's game against Michigan on Sunday off a radio broadcast in its newsroom, said its executive editor, Peter Bhatia. He said the newspaper heard no objections from the NCAA and planned to do the same yesterday."

The Senate Judiciary Committee has sent subpoenas to the White House to investigate the administration's warrantless wiretaps.

WASHINGTON (Wednesday, June 27) – Senate Judiciary Committee Chairman Patrick Leahy (D-Vt.), in consultation with Ranking Member Arlen Specter (R-Pa.), issued subpoenas Wednesday for documents relating to the authorization and legal justification for the Administration's warrantless wiretapping program.

Chairman Leahy issued subpoenas to the Department of Justice, the Office of the White House, the Office of the Vice President and the National Security Council for documents relating to the Committee’s inquiry into the warrantless electronic surveillance program. The subpoenas seek documents related to authorization and reauthorization of the program or programs; the legal analysis or opinions about the surveillance; orders, decisions, or opinions of the Foreign Intelligence Surveillance Court (FISC) concerning the surveillance; agreements between the Executive Branch and telecommunications or other companies regarding liability for assisting with or participating in the surveillance; and documents concerning the shutting down of an investigation of the Department of Justice’s Office of Professional Responsibility (OPR) relating to the surveillance.

More via the NYT. I hope they'll do a vigorous investigation, including debate on the public record to blow down the "state secrets" screen that's been thrown up against private lawsuits against the spying.

After blogging about ICANN's new gTLD policy or lack thereof, I've had several people ask me why I care so much about ICANN and new top-level domains. Domain names barely matter in a world of search and hyperlinks, I'm told, and new domains would amount to little more than a cash transfer to new registries from those trying to protect their names and brands. While I agree that type-in site-location is less and less relevant, and we haven't yet seen much end-user focused innovation in the use of domain names, I'm not ready to throw in the towel. I think ICANN is still in a position to do affirmative harm to Internet innovation.

You see, I don't concede that we know all the things the Internet will be used for, or all the things that could be done on top of and through its domain name system. I certainly don't claim that I do, and I don't believe that the intelligence gathered in ICANN would make that claim either.

Yet that's what it's doing by bureaucratizing the addition of new domain names: Asserting that no further experiments are possible; that the "show me the code" mode that built the Internet can no longer build enhancements to it. ICANN is unnecessarily ossifying the Internet's DNS at version 1.0, setting in stone a cumbersome model of registries and registrars, a pay-per-database-listing, semantic attachments to character strings, and limited competition for the lot. This structure is fixed in place by the GNSO constituency listing: Those who have interests in the existing setup are unlikely to welcome a new set of competitors bearing disruptions to their established business models. The "PDP" in the headline, ICANN's over-complex "Policy Development Process" (not the early DEC computer), gives too easy a holdout veto.

Meanwhile, we lose the chance to see what else could be done: whether it's making domain names so abundant that every blogger could have a meaningful set on a business card and every school child one for each different face of youthful experimentation, using the DNS hierarchy to store simple data or different kinds of pointers, spawning new services with new naming conventions, or something else entirely.

I don't know if any of these individually will "add value." Historically, however, we leave that question to the market where there's someone willing to give it a shot. Amazingly, after years of delay, there are still plenty of people waiting in ICANN queues to give new gTLDs a try. The collective value in letting them experiment and new services develop is indisputably greater than that constrained by the top-down imaginings of the few on the ICANN board and councils, as by their inability to pronounce .iii.

"How do you get an answer from the web?" the joke goes: "Put your guess into Wikipedia, then wait for the edits." While Wikipedians might prefer you at least source your guess, the joke isn't far from the mark. The lesson of Web 2.0 has been one of user-driven innovation, of launching services in beta and improving them by public experimentation. When your users know more than you or the regulators, the best you can do is often to give them a platform and support their efforts. Plan for the first try to break, and be ready to learn from the experience.

To trust the market, ICANN must be willing to let new TLDs fail. Instead of insisting that every new business have a 100-year plan, we should prepare the businesses and their stakeholders for contingency. Ensuring the "stable and secure operation of the Internet's unique identifier systems" should mean developing predictable responses to failure, not demanding impracticable guarantees of perpetual success. Escrow, clear consumer information, streamlined processes, and flexible responses to the expected unanticipated, can all protect the end-users better than the dubious foresight of ICANN's central regulators. These same regulators, bear in mind, didn't foresee that a five-day add-grace period would swell the ranks of domains with "tasters" gaming the loophole with ad-based parking pages.

At ten years old, we don't think of our mistakes as precedent, but as experience. Kids learn by doing; the ten-year-old ICANN needs to do the same. Instead of believing it can stabilize the Internet against change, ICANN needs to streamline for unpredictability. Expect the unexpected and be able to act quickly in response. Prepare to get some things wrong, at first, and so be ready to acknowledge mistakes and change course.

I anticipate the counter-argument here that I'm focused on the wrong level, that stasis in the core DNS enhances innovative development on top, but I don't think I'm suggesting anything that would destabilize established resources. Verisign is contractually bound to keep .com open for registrations and resolving as it has in the past, even if .foo comes along with a different model. But until Verisign has real competition for .com, stability on its terms thwarts rather than fosters development. I think we can still accommodate change on both levels.

The Internet is too young to be turned into a utility, settled against further innovation. Even for mature layers, ICANN doesn't have the regulatory competence to protect the end-user in the absence of market competition, while preventing change locks out potential competitive models. Instead, we should focus on protecting principles such as interoperability that have already proved their worth, to enhance user-focused innovation at all levels. A thin ICANN should merely coordinate, not regulate.

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Electronic Resource- 

Location: Law Electronic Resource- 

Location: Engineering Library- T56.S41513 2016

Location: Engineering Library- QA76.758.L33 2016

Location: Engineering Library- TA403.M246 2016

Location: Engineering Library- TS171.4.J34 2016

Location: Engineering Library- TA168.B53 2016

Location: Engineering Library- R856.C55 2016

Location: Engineering Library- TD442.5.H36 2016

Location: Engineering Library- TA357.C47384 2017

Location: Engineering Library- TK5105.59.K68 2016

Location: Engineering Library- TA147.M39 2016

Location: Engineering Library- TS174.B455 2016

Location: Electronic Resource- 

One of my accounts in Outlook went from “Trying to connect” to “Need Password” in the Status Bar.

However, pressing on the “Need Password” icon doesn’t bring up the dialog to enter my username and password. The dialog isn’t hidden behind Outlook either, although sometimes it looks like it opens and closes really fast again.

No dialog comes up either when clicking on the "Type Exchange Password & Connect" button nor when the Notification comes up that Outlook needs your password.

How do I get myself in a Connected state again?

DeltaHawk Engines Inc is hiring in Racine WITechnical Sales Engineer positions available. Visit us to learn more about DeltaHawk Engines Inc and see our job postings on www.avjobs.com Please reference Avjobs when applying. Spread the word.

VerdeGo Aero is hiring in Daytona Beach FLSenior Applications Engineer positions available. Visit us to learn more about VerdeGo Aero and see our job postings on www.avjobs.com Please reference Avjobs when applying. Don’t keep this to yourself.

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Tukwila, WA United States - Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an en... View