b

Local milk deliveries: Why are they making a comeback?

Thousands more British households decided to get their milk delivered last year in glass bottles - what's behind this booming trend? I go on a round to find out.




b

Finest Dental: Has company closed and will I get my money back?

A group of dental customers have been left frustrated and confused after a chain of private dentists closed without warning - with many having paid thousands of pounds in advance.




b

Broadband customers charged up to £90 a year to keep email addresses after they switch providers

BT charges customers up to £7.50 to hold onto their address, equivalent to £90 annually. TalkTalk charges previous customers £5 each month to keep their old email address - or £60 a year.




b

Dad of two fights HMRC and overturns £2,400 child benefit penalties

'My experience has been absolutely dreadful,' says father who claims he got 50-60 letters from the taxman about his case in the past 18 months. 'They are incompetent at HMRC. They show no empathy.'




b

DEALS OF THE WEEK: 100 photo prints for free; £5 cashback Just Eat voucher

This week's deals include: 100 snaps for free when you buy 50 classic standard photo prints from Photobox; discounted Roku Express online streaming gadget and much more.




b

Are you due hundreds of pounds in compensation? Travel delays, overpaid bills, here's how to claim

Many could be compensated for travel delays or refunded for overpaid energy bills, bank charges or tax - simply by taking the time to claim.




b

'My insurer has kept my motorbike for 5 months': One mans fight with MCE insurance

After being involved in an incident with a car in August of last year, Stuart Stow, from Middlesex, was left waiting for his insurance firm, MCE, to repair and return his motorbike.




b

Why are low-alcohol beer sales soaring and which ones are the best?

A dog is not just for Christmas. Chocolate is not just for Easter. Low-alcohol beer is not just for Dry January - at least, that appears to be the case when it comes to sales trends.




b

Where home insurance is up most, with storms due to bring more hikes

Analysis found an average 2.9 per cent hike in home insurance premiums, but some areas of the UK saw price rises of nearly 5 per cent over the course of the last year.




b

Third of travel insurance doesn't cover Flybe style airline collapses

Following news that the budget airline is the latest to go bust, customers stranded abroad will be left wondering how they will get home - but a third of those are likely to be left vulnerable.




b

Energy auto-switching sites don't always give users the best deals with some paying £70 a year MORE

Energy auto-switching services are not always giving users the best deals, with some comparing only 15 out of around 70 possible energy suppliers, new research has revealed.




b

Birmingham has the fastest internet in the UK: We reveal which cities have the best download speeds

With an aggregate median download speed of 28.9Mbps, the West Midlands city was quicker than any of its rivals, according to research from RootMetrics.




b

Scottish Power facing Ofgen probe after litany of complaints

We challenged Ofgem after being inundated by letters from angry customers. In the worst cases, some had been made to wait up to a year for refunds of hundreds of pounds.




b

Government pushes for greener businesses as taxes raised for gas bills but frozen for electricity

Rishi Sunak said the Government will be increasing the taxes on pollution in a bid to cut down on harmful emissions and encourage energy efficiency.




b

Rural areas promised better internet as Government pledge £5bn towards speedy broadband

Households in rural areas of the UK have been promised better internet speeds as the Government pledged £5billion towards providing faster broadband.




b

Households losing out on £5bn to the Big Six, despite cheaper wholesale prices

More than 11million households in Britain are at risk of overpaying £3.5billion on their energy bills this year, simply because the Big Six refuse to give them a better deal, new research claims.




b

BT fined £245k by Ofcom after it overcharged EE mobile customers

The telecoms watchdog has fined BT £245,000, revealing the firm overcharged EE's mobile customers for making calls to 118 directory enquiries services.




b

Motorists are being taken for a ride with the sale of fake car insurance on the rise

Ghost brokers claim they can obtain car insurance at a low price, in exchange for a fee, with many victims actually just sold a fake insurance document that doesn't even exist.




b

The best deals on entertainment if you're stuck at home

With some people now expected to self-isolate at home for three months or more, you may want more than just the black box in your living room to get your entertainment fix.




b

Will broadband and energy firms help people stuck at home by coronavirus? 

Bills are expected to increase for many over this time period but in light of this, some suppliers have announced they will be reviewing how they charge their customers in the next few weeks.




b

Millions of households to get relief on energy bills after emergency measures are put in place

Britain's suppliers have joined with the Government to ensure that households across the UK will be able to keep the lights on whilst they are in self isolation.




b

Virgin Mobile gives pay monthly customers unlimited minutes and data boost for free

The network said it will be offering unlimited minutes to landlines and other mobile numbers, plus a 10GB data boost, at no extra cost, for a month to those paying monthly as of Monday 23 March.




b

Energy bills to rise by £340 this year for families working from home

Comparison site Energyhelpline said the average £98 per month UK energy bill will rise by £29 for those working from home with children whose schools have closed.




b

British Gas launches new green tariff, but how does it compare to other deals?

The Big Six supplier has introduced its Green Future Plus July 2022 fixed tariff for dual fuel customers with each customer supporting the growth of trees in the UK, according to the firm.




b

Energy bills set to fall for 15m households as Ofgem reveals price cap reduction

Energy bills will fall for around 15million households with Ofgem announcing a price cap reduction of £17 a year.




b

Landlords can still serve eviction notices during the coronavirus outbreak

Last week the Ministry of Housing promised a 'complete ban on evictions' for those unable to work due to the coronavirus pandemic.




b

How to renew insurance properly during coronavirus outbreak

Customers buying a new insurance policy, or renewing an old one, are advised to purchase cover based on their normal behaviour and not base it on their current lives under coronavirus restrictions.




b

Households to spend an extra £52m on energy bills A WEEK: We reveal how you can cut costs

It is thought that 16.8million people will no longer be going into their normal workplace as a result of measures to delay the spread of the coronavirus.




b

BT Sport customers can apply for refunds as events are called off

At present you can claim back the value of one month's membership. How much this is will be depends on your package. The sum will be credited to your BT account within ten working days.




b

How to fork out for medicine or food brought to your door in lockdown

The coronavirus lockdown means millions of households are now relying on friends, family and neighbours to deliver food, prescriptions and other essentials to their doors.




b

Household bills are set to rise but you can still make savings 

Everything from phone bills to NHS prescriptions are due to go up from today, but there are ways to save money. BT, EE, O2, Three and Vodafone are all hiking prices between now and May.




b

Household bills to rise: Council tax, broadband and stamps will rise on 1 April 2020

The rises will come as a large chunk of households are under strain thanks to the coronavirus outbreak impact on job security, mortgage payments and other personal finances.




b

Six top tips to boosting your broadband 

Switching providers can be a first step to improving your service, but this might not always be possible and doesn’t guarantee your broadband connection will be improved.




b

What is the difference between cable and fibre optic broadband?

The type of broadband you can get in your home depends on several things including; where you are in the country, the type of home you live in and the providers available to you.




b

Energy rights: As Extra Energy and Spark Energy go bust, where do customers stand?

Last week both Extra Energy and Spark Energy ceased trading. Seven energy minnows have collapsed so far this year, and more than half a million households have been left in the lurch.




b

Best energy deals: How to switch supplier to get a cheaper price

Energy price tariffs are in a constant merry-go-round with suppliers constantly battling to pinch customers from each other. We show you how to win.




b

Eight money-saving tips to cut your bills while you stay at home

Britons could make the most of their extra time at home by switching suppliers, potentially saving hundreds of pounds a year on their bills.




b

'Insurance' firm Home and General billed my in-laws twice for the same TV

An elderly couple in their eighties who both had dementia were sold £125 'insurance' for the same TV twice by the same company under different names.




b

Tricks to make your broadband faster at home - and ones that definitely won't work

We reveal the biggest myths surrounding internet speeds - but also the things you can do that will actually improve your broadband connection.




b

British couple stranded abroad are told insurer won't repatriate them

A couple have been left stranded in France after their campervan broke down, with their insurer claiming it is not able to help them, despite the current coronavirus outbreak.




b

Will my insurer pay out if my empty home is burgled while the country is in lockdown?

Seven in 10 burglaries are committed when no one is in the home and while the lockdown is forcing most people to spend more time indoors, it will homes left empty long-term that are particularly at risk.




b

From job fears to housing horrors, the experts answer all your burning questions

It seems hardly anything is left untouched by coronavirus. Our panel help you get through these extraordinarily tough times.




b

How many energy firms could go bust in 2020?

Last year, 24 energy firms went bust according to an FOI request. It comes as the market becomes more competitive and the price cap bites the challenger brands.




b

The best energy tariffs on the market that DON'T require you to have a smart meter installed

In order to reach their Government targets, many of the larger energy firms have said that customers will only be able to access the cheapest deals if they agree to have a device installed.




b

Nursery fee nightmare: Parents with no child care still facing bills

Mother-of-two Carla Turnbull (pictured with husband Robbie and children Riley, four, and Lucia, two,) took action after her children's nursery indicated it would charge full fees in a lockdown.




b

Banks blocking payments for shoppers buying food online for first time

Major flaws with security checks have led to some banks mistakenly flagging first-time online grocery orders as suspected fraud. The payment is then blocked and the order is then often cancelled.




b

What are my rights if my internet is slow? We reveal the answer to the UK's broadband questions 

To help those stuck at home with slow internet, This is Money has answered the most commonly asked questions about underperforming broadband.




b

Savings from falling wholesale prices  passed on to customers as cheapest energy tariffs fall by £32

The cheapest energy tariffs have fallen by an average of £32, thanks to falling wholesale costs, new data has revealed at a time when consumption is likely to be higher with people at home more.




b

Millions have overpaid energy bills and can claim a refund

This is likely to be good news for households stuck with limited funds at the moment with 46% of homes able to claim an average of £136 each in outstanding credit.




b

Energy firms owe £1.7bn to households which have overpaid for energy

One in ten customers could be due a rebate of more than £200, while almost half are owed £136, says Uswitch. Overpayments arise when bills are paid by direct debit.