It’s déjà vu all over again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks — the woe of the contracting industry.

Once you know your learning style, you can start to create real change within your company.

Planning ahead helps ensure you get the most out of the events you attend.

When I was the last of the three brothers to enter the family business, my dad said to me, “I owe you an opportunity, not a guarantee.”

For more than 17 years, I’ve been helping contractors learn and practice good habits. It has improved their lives, their employees’ lives and even the lives of the customers they serve.

What does getting employees to “released” mean?

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary, want to do the right thing for their customers and their community.

I got an email from a client the other day that instantly reminded me of how I once delivered “poop sandwiches” to my own employees.

I’ve been incredibly lucky to work with some great contractors over the years. I shared what I had learned along the way at my own company, and I brought those insights and systems to their companies to help them grow and succeed.

It was still hot and sweaty in the midday sun just a couple of days after Labor Day in New York, and at first glance, you’d think we were out in the yard in the dead of winter.

The old adage goes, “Do something good for someone and they’ll tell 10 people. Do something bad to someone and they’ll tell 100 people.”

A client called me awhile back because he wanted to know what my family did with the scrap metal from jobsites, and he wanted to know what the other companies I work with do on this matter too.

"It’s a drug and we’re hooked!” is what I said to my brother, Richie, about the fix I felt we got from doing the really big monster commercial and residential jobs for what we felt were lots of dollars.

One of the nice things about my job is I’m usually busy. I like when I look up at the end of the day and see that the day has flown by. 

I’ll admit it. I’m not a giant fan of reading financials and management reporting.

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?

There are only two types of companies I’ve ever worked with in my 18 years of being a consultant to the contracting industry.

It was working when I left!” 

Everything in business is important! Not everything in business is urgent — thank heavens!

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 

What is finally going to fix things at your company? 

One of the most common things I see when I begin my work with a new contracting client is the resistance to train employees. 

Bad attitudes are everywhere, or so it would appear. In most cases, it is based on nothing other than your opinion. 

With every new consulting client, I begin our work by asking the following: “How are you judging your staff’s performance?”

The conversation typically goes like this: The owner tells me, “Al, I don’t know if I can get buy-in here for the operating manuals.”

I’ll admit it. I was skeptical that distance learning could be a worthwhile experience for service contractors. 

By the time you read this, most people’s New Year’s resolutions or goals will be a distant memory, and they’ll be back to doing the same things they said they weren’t going to do. 

You may think you are too small to have a fleet manager, or so big you need a full-time fleet manager, and neither of those things is necessarily true.

When we see a testimonial, we know someone else has already tested the waters for us. Especially in today’s crowded marketplace, you need something that sets your contracting company apart.

There’s an ancient proverb that says, “The best time to plant a tree was 20 years ago.

The dawning of a new year has PHVAC industry experts cautiously optimistic about new opportunities that lie ahead in 2021. 

No matter who you are, project management can be a challenge. 

Located in Louisville, Kentucky, Zoeller’s state-of-the-art training facility, the Center for Excellence, has been drawing contractors, engineers and distributors in for product training over the past five years. 

While forklifts were cruising the aisles of a warehouse in Grantsville, Maryland, a crew from BYCO Enterprises had to carefully retrofit that same space with 1,340 feet of gas line. 

There is a revolution happening in today’s plumbing marketplace, specifically when it involves domestic hot water system designs.

Plumbing & Mechanical is proud to present to you the second installment of “Adventures in Plumbing & Heating,” featuring the expert advice of industry veteran Dave Yates.

The owner of a 107-year-old home sought an advanced hydronic heating solution for a major basement finishing project and to alleviate his existing heating woes on the first and second floors of the residence. The installation of an innovative and highly efficient boiler from Weil-McLain helped make the basement remodel a success and the family’s home comfortably warm throughout.

Every industry in the United States is currently feeling the constraints of the labor shortage. Employers continue to struggle to bring in new workers and keep existing ones. Job openings far outnumber individuals looking for work — in March, there were 11.5 million jobs to fill, and not enough workers to fill them, according to data from the U.S. Bureau of Labor Statistics Job Openings and Labor Turnover Summary. 

Plumbing & Mechanical is proud to present to you the third installment of “Adventures in Plumbing & Heating,” featuring the expert advice of industry veteran Dave Yates.

Last month, the Biden-Harris Administration announced it is proposing the first-ever national drinking water standard for six per- and polyfluoroalkyl substances (PFAS). The proposal, if finalized, would regulate PFOA and PFOS as individual contaminants, and will regulate four other PFAS — PFNA, PFHxS, PFBS and GenX Chemicals — as a mixture.

A few weeks back I was having a conversation with a plumbing and HVAC contracting business owner. During the beginning of our discussion, he abruptly told me, “I just use ChatGPT to do your job.”

In my years in the workforce, I’ve had jobs with amazing bosses and managers. On the flip side, I’ve also had terrible managers who made me question whether or not I wanted to stay in that organization.

According to the Bureau of Transportation Statistics, the number of teenagers who have driver’s licenses have declined. You wouldn’t think this matters to the home service contracting industry, but it does.

Plumbing and HVAC contractors need to market themselves to potential employees just like they market to their customers.

Generosity is the new marketing. In this era of social media, charitable companies can earn an enhanced brand reputation as being a “good” company and will make people want to do business with them.

Dive into 30 years of plumbing safety with the ICC! The code gurus celebrate their anniversary and sponsor "American Plumber Stories" to inspire future generations.

Embracing new technology can be challenging, but it can boost sales and productivity. Artificial Intelligence (AI) can revolutionize how plumbing contractors operate by enhancing employee capabilities.

I reached out to some of the best coaches in the industry for some perspective on communicating clearly and effectively with customers and each other and best practices for how contractors should handle communication breakdowns.

Last month marked the second anniversary of the Inflation Reduction Act (IRA), the most significant U.S. federal action on climate change. With over $369 billion allocated to energy and climate programs, the IRA has driven unprecedented growth in renewable energy, boosting solar, wind, and battery storage, while cutting greenhouse gas emissions and lowering energy costs.

Retaining skilled employees is vital for plumbing and HVAC contractors. High turnover leads to disruptions and decreased customer satisfaction. To address this, many are finding innovative ways to encourage retention, including unique approaches from new companies.