Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

In an interview with ETCIO, Shalini Warrier, Executive Director, Federal Bank shares how their Digital CoE fosters a multi-disciplinary approach to banking, how it works together with the business to identify new opportunities, tenets of a bank-fintech partnership and how technology is at the fulcrum of every banking innovation.

It is crucial for CIOs to break free from set behaviors and relationships in order to establish IT as a full business partner. If CIOs complain that they feel ignored by the business, they are themselves to blame.

Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.

India supplied zinc for the industrial revolution of Europe, and the ancient metallurgical remains at Zawar, a geo-heritage site nearly 45 km off Udaipur, lie as a living testimony. Lack of progress in work to preserve this spectacular geological heritage and promote geo-tourism has left experts wondering.

In the business world, AI advocates tell companies and workers that they will fall behind if they fail to integrate generative AI into their operations. In the sciences, AI advocates promise that AI will aid in curing hitherto intractable diseases.

Certain antibiotic resistance genes are easily transferred from one bacterial species to another, and can move between farm animals and the human gut. A team led by Chinese researchers has characterized this "mobile resistome," which they say is largely to blame for the spread of antibiotic resistance. They found that many antibiotic resistance genes that are shared between the human and animal gut microbiome are also present in multiple human pathogens. These findings are published September 9 in Applied and Environmental Microbiology, a journal of the American Society for Microbiology.

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Many bacteria possess molecular spear guns, which they fire at enemies and rivals, thus putting them out of action. The tips of these nano-spear guns, known as Type VI secretion system (T6SS), are loaded with toxic molecules that lead to death of their adversaries. However, sometimes close related bacteria come under fire.

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Even as it’s suffering from a heavy debt load, billionaire Anil Agarwal’s metals and mining conglomerate is expanding in electronics components to take advantage of India’s push to become a technology manufacturing hub. The display business is separate from Vedanta’s struggling chip venture and may find an easier path to success as it’s a less techically demanding undertaking.

Grey had a snow day, Myke had a scheduling complaint, and they both talk about judging audience reactions to creative work.

Grey released his new video, Myke has collaboration questions, and they both dig in to what upload gaps can mean for content creators.

For weight maintenance, the common belief is that calories in should equal calories out. For weight loss, calories in should be less than calories out. Sounds simple, right?

Fortress Technology recently released a new suite that will add to the company’s Contact Reporter turnkey package.

The more plant personnel who participate in your facility’s food safety audit, the better. These educational experiences allow your staff to engage with the audit process and improve their food safety knowledge.

The Ontario factory will produce sugar-free, high protein, and other specialty chocolate products.

Applied Manufacturing Technologies has introduced a new product: R-Palletize, a flexible robotic palletizing station.

The ingredient aims to help producers amplify tomato flavor in response to shortages.

Muffins, pastries, and croissants are very diverse and delicate products that must be handled with care, from distribution to primary packaging.

To celebrate the holiday season, The Cheesecake Factory welcomes back its festive Peppermint Bark Cheesecake. 

Cookie Dough Lover’s Cheesecake with Pecans will debut on National Cheesecake Day, July 30.

Included in the limited-time offering is Pumpkin Cheesecake made by The Cheesecake Factory Bakery, an addition to the dessert menu just in time for fall.

Once constructed, the facility will produce The Cheesecake Factory’scheesecakes and signature bakery products for its restaurants and other foodservice wholesalers, retailers, and distributors.

New Peppermint Stick Chocolate Swirl Cheesecake debuts just in time for the holidays.

The supplier develops and manufactures tailor-made packaging machines for small-sized confectionery and snacks, used by manufacturers around the globe. 

At Stand G020 H029 in Hall 10.1, the Dresden-based company will be showcasing its FPH5 flow-wrapping machine, which will demonstrate how sugar-coated chewing gum is packaged at a speed of 4,000 products/minute.

Snack Factory, maker of Pretzel Crisps and a Snyder’s-Lance brand, has reimagined the tortilla with the introduction of Snack Factory Tortilla Chips.

Multi-Conveyor recently built a cost-effective, compact dual lane 90° case turner to rotate and align single lane filled cases that quickly transfer onto an existing case sealer.

Rollon has updated its SMART SYSTEM lineup of belt-driven linear actuators with a rugged new design that supports heavy loads and ensures low maintenance operation in automated manufacturing, packaging machines and food and beverage equipment.

The Sapore Lavida launch marks the beginning of long-term reg-ag partnerships for Puratos.

Ajinomoto Health & Nutrition North America on its Savorboost K yeast extract and how it works in snack applications.

Amy’s Kitchen, Petaluma, Calif., expects to break ground, early next year, on a 500,000-sq.-ft. manufacturing facility in Goshen, N.Y.

The aftermath of the avian influenza outbreak reveals multiple ingredient options for bakers.

NuTek Food Science will product NuTek Salt at its new state-of-the-art manufacturing facility in Fargo, ND.

The tortillas can be found at most major Northern California grocery chains, plus some in Southern California and Texas. 

Over the past few months, after nearly two years of disruption, I've been getting back into the saddle, visiting with the industry across the many pathways I carve through the course of my work.

This holiday season, Snack Factory is again rolling out its seasonal Pretzel Crisps flavors, White Crème & Peppermint and Dark Chocolate & Peppermint. 

Representatives of JTM Foods LLC and its financial partner Tenex Capital Management announced the expansion, joining Wichita leaders in the groundbreaking at ict21 Industrial District.

Equipment manufacturers offering scales and checkweighers now offer systems that feature data connectivity, hygienic design, high speeds, improved accuracy, less waste and the ability to maintain traceability. And in addition to all these improvements, today’s scales and checkweighers are easier to use than earlier models.

Riverside Natural Foods was able to double its packaging speeds by installing new packaging systems from tna.

Some candies don’t fit neatly into one column or another. That’s okay; the “other” candies like marshmallows, spreads, interactive novelty items, and such seem to be fitting into consumers’ candy budgets just fine. 

By the numbers, most readers love to dig into snacking statistics.

Effectively and efficiently handling dough is integral to many snack and bakery operations. And the needs producers have today are diverse.

The American Bakers Association’s Bakers Manufacturing Academy has launched a new specialized course for cracker operations: the Sheeting and Laminating Lesson.   

Bakery Equipment Assessment Group (BEAG), an authority in the assessment and certification of bakery equipment, has announced the new Certified Internal Equipment Evaluator Online Training Course.

Global Food Traceability Center's Blake Harris to share traceability best practices as part of GS1 Supply Chain webinar series.

Consumer demand for artisanal baked goods and better-for-you snacks are making new laminators and sheeters must-have equipment for many manufacturers.

Growing consumer demand for better-for-you, gluten-free and innovative baked goods and snacks continues to drive bakers and snack manufacturers to explore new ingredients and formulations. It’s also prompting them to re-examine their equipment needs, as they discover that their existing machinery may not be able to efficiently handle today’s in-demand products. For some manufacturers, a new extruder may be just the ticket.

SNAXPO18, taking place March 12-14 in Atlanta at the Georgia World Congress Center, is a must-attend event for anyone working in today’s snack food industry.

There is a lot of confusion in cookie and cracker manufacturing today. Let’s focus on one of the major areas of confusion: leavening.