World number one Jannik Sinner praises Rafael Nadal after the Spanish legend announced he will retire from tennis later this year.

Is it right for the WTA to hold their 'crown jewels' Finals in Saudi Arabia?

Watch highlights as Connacht secure a convincing victory over Dragons in the United Rugby Championship.

Watch highlights as Ospreys earn a much-needed United Rugby Championship victory over Edinburgh in Bridgend.

What is the secret behind South Africa’s eight-man machine – arguably the most formidable and feared scrum in rugby?

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […]

The post Call Blocking Done Right (The First Time) appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

Watch the closing moments as seven-time champion Ronnie O’Sullivan suffers a shock defeat by Stuart Bingham in the quarter-finals of the World Snooker Championship.

Watch highlights as Leigh Leopards stun Salford Red Devils to reach the Super League play-off semi-finals.

England are proving they are good enough to match world champions Australia when the sides meet in March, Jodie Cunningham says.

Wigan Warriors become the first side in the Super League era to win all four trophies in a single season, beating Hull KR in a tight Grand Final at Old Trafford.

Herbie Farnworth scores a "brilliant" try to extend England's lead to 26-12 in the second Test against Samoa at Headingley Stadium.

Leigh Leopards sign second row forward Ethan O'Neill for the 2025 Super League season.

Get daily news, stats, fans views and punditry from your Premiership club, all in one place.

Ioan Cunningham has left his role as Wales women head coach after a troubled year on and off the pitch.

From being mobbed by his players in March, to contract disputes in September, Ioan Cunningham has left his position with the Wales Women coaching team by mutual agreement after three years.

Newport County say new accounts will show the club has ended a run of financial losses previously described as "unsustainable".

Ex-Wales back row Sioned Harries says the problems with the national women's team run far deeper than just blaming former head coach Ioan Cunningham.

Residents of Derry village Swatragh turn out to watch Jude McAtamney make his NFL debut for the New York Giants.

Tiernan Lynch says he has "mixed emotions" after a late goal condemned Larne to a 2-1 defeat at home to St Gallen in the Uefa Conference League.

Pre-match favourites Kilcoo are pushed all the way by Crosserlough but do just enough to clinch a 0-15 to 1-10 win in the Ulster Club SFC quarter-final.

Y nofelydd sy'n sôn am yr ysbrydoliaeth tu ôl ei nofel gyntaf ers 14 mlynedd.

Lloyd Martin could not be torn away from music he passed on the route, says his mum Ceri.

The huge fire broke out in the centre of Abergavenny on Sunday and continued into Monday morning.

The massive fire destroyed several buildings in the town centre of Abergavenny.

Shane Lewis-Hughes discusses the benefits of talking openly for rugby players.

Paul Craig says he was more excited by "fighting in front of Spiderman" than he would be Donald Trump as the Scot prepares to meet Bo Nickal at Madison Square Garden.

Sandy Duthie from Aberdeenshire is now the lighthouse keeper on Gabo Island, in Victoria

Edinburgh University students have been talking about the kind of discrimination they have come across on campus.

A review of the front page stories from the daily newspapers in Scotland.

From an excited pub manager's overloaded booking site, to a downbeat barber on universal credit in Brixton.

St Pauls residents say the garden helps them to "slow down" during the pandemic.

Betty Tovey, 94, was at a field hospital in Llanelli when her relative died with coronavirus.

The team join paranormal investigators to see if they can find a ghost

Inverness CID battle the Liverpool drug gangs threatening the city.

Highland Council has proposed setting a 5% rate for its visitor levy.

LME has acquired the Loch Ness Marathon and Festival of Running and Etape Loch Ness.

Derry City manager Ruaidhri Higgins and midfielder Michael Duffy give their thoughts on the Candystripes' 2-0 defeat by Drogheda United in the FAI Cup final.

John Deery survived a cardiac arrest while running the Belfast Marathon in May.

For several months, Katie Simpson’s death in 2020 was treated by detectives as a suicide.

It will reopen on 2 December after the council received "passionate feedback" for the public.

The Waverley Gate call centre will cease operations in December before the building closes in March 2025.

Manx Care is set to outline the opportunities to start a nursing career by studying on the island.

Sandy Duthie's "dream job" involves solitude, a 160-year history, and a colony of little penguins.

Bus gate fines are funding the new weekend Aberdeen services to run from Saturday until 5 January.

Cassie talks about her decision to use weight loss injections to improve her health.

Engineers were shocked to find the message deep inside the wall of a lighthouse in the south of Scotland.

A community ownership project in Dumfries is being watched to see if it could be repeated elsewhere.

Watch again as the Doonhamers lose three players to injury and still secure a point at home.

Brian Whitelock told neighbours he did not know why he stabbed Wendy Buckney, a court hears.