services

Marketing plans for services : a complete guide / Malcolm McDonald, Pennie Frow and Adrian Payne

McDonald, Malcolm




services

Serving customers : global services marketing perspective / Raymond P. Fisk, Rebekah Russell-Bennett, Lloyd C. Harris; editors




services

Services marketing : an interactive approach / Raymond P. Fisk, Stephen J. Grove, Joby John

Fisk, Raymond P




services

Services marketing : an Asia-Pacific and Australian perspective / [Christopher H.] Lovelock, [Paul] Patterson, [Jochen] Wirtz

Lovelock, Christopher H, author




services

SiriusXM Just Made Podcasts and Other Music Services More Relevant

With the firing of Anthony Cumia from the Opie and Anthony Show, SiriusXM has started down a very dangerous path that could ultimately help other audio entertainment mediums gain traction from ex-SiriusXM subscribers.

In the early days of satellite, the concept was novel and engaging.

In the early days of satellite, the concept was novel and engaging.
complete article




services

Guaranteeing essential services : the benefits of a strong economy

Australia




services

Cross-cultural personal selling: agents' competences in international personal selling of services / Anna Antczak, Barbara A. Sypniewska

Online Resource




services

New Handout on Services for Users with Disabilities

Stacey Ewing created a wonderful new handout on types of adaptive services we offer users here in Library West. If you have any free moments the next time you staff the InfoPoint, I encourage you to take a look at this guide.




services

Event-driven mobile financial information services [electronic resource] : design of an intraday decision support system / Jan Muntermann

[Germany] : Deutscher Universit̃ts-Verlag : 2007




services

Using a "Road Test" to Improve Human Services Programs

This webinar was for practitioners of human services programs, applied social science researchers, and anyone else interested in learning more about this analytic approach to managing program change.




services

Serving Medicaid Beneficiaries Who Need Long-Term Services and Supports: Better Outcomes at Lower Costs

In the past two decades, many federal and state Medicaid initiatives have been designed to rebalance the long-term services and supports (LTSS) system by increasing access to home and community-based services (HCBS) in order to reduce the use of expensive institutional care.




services

Mobile Web 2.0 : developing and delivering services to mobile devices / edited by Syed A. Ahson, Mohammad Ilyas




services

Big data -- BigData 2018 : 7th International Congress, held as part of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25-30, 2018, proceedings / Francis Y.L. Chin, C.L. Philip Chen, Latifur Khan, Kisung Lee, Liang-Jie Zhang (eds.)

BigData (Congress) (7th : 2018 : Seattle, Wash.), author




services

New Study of Program for Noncustodial Parents Reveals Large Effect on Parents’ Level of Satisfaction with Child Support Services

Parents who participated in the Child Support Noncustodial Parent Employment Demonstration (CSPED) reported substantially higher levels of satisfaction with child support services compared with those who did not participate in the program.




services

Mathematica Supports the Centers for Medicare & Medicaid Services’s State Medicaid and Children’s Health Insurance Program Transformation and Innovation Milestones

Mathematica will showcase state Medicaid services and support for CMS projects to modernize data analytics for Medicaid and the Children’s Health Insurance Program at the National Association of Medicaid Directors fall conference.




services

Social Services Legislation Amendment (Cashless Debit Card Trial Expansion) Bill 2018 [Provisions] / The Senate, Community Affairs Legislation Committee

Australia. Parliament. Senate. Community Affairs Legislation Committee, author, issuing body




services

Report on the 2016-2017 annual reports of bodies established under the ASIC Act / Parliamentary Joint Committee on Corporations and Financial Services

Australia. Parliament. Joint Committee on Corporations and Financial Services, author, issuing body




services

Air Services Amendment Bill 2018 / The Senate, Rural and Regional Affairs and Transport Legislation Committee

Australia. Parliament. Senate. Rural and Regional Affairs and Transport Legislation Committee




services

Market readiness for provision of services under the NDIS / Joint Standing Committee on the National Disability Insurance Scheme

Australia. Parliament. Joint Standing Committee on the National Disability Insurance Scheme, author, issuing body




services

Options in adoption : understanding Western Australia's laws on adoption / Family and Children's Services




services

Digital and document examination / edited by Max M. Houck, PhD, FRSC (Managing Director, Forensic & Intelligence Services, LLC, St. Petersburg, FL, USA)




services

Intelligence Services Amendment (Enhanced Parliamentary Oversight of Intelligence Agencies) Bill 2018 / The Senate, Finance and Public Administration Legislation Committee

Australia. Parliament. Senate. Finance and Public Administration Legislation Committee, author, issuing body




services

Statutory oversight of the Australian Securities and Investments Commission, the Takeovers Panel and the Corporations Legislation : report No. 1 of the 45th Parliament / Parliamentary Joint Committee on Corporations and Financial Services

Australia. Parliament. Joint Committee on Corporations and Financial Services, author, issuing body




services

Report on the 2017–2018 annual reports of bodies established under the ASIC Act / Parliamentary Joint Committee on Corporations and Financial Services

Australia. Parliament. Joint Committee on Corporations and Financial Services, author, issuing body




services

Human Services Amendment (Photographic Identification and Fraud Prevention) Bill 2019 / The Senate, Community Affairs Legislation Committee

Australia. Parliament. Senate. Community Affairs Legislation Committee, author, issuing body




services

Social Services Legislation Amendment (Drug Testing Trial) Bill 2019 [Provisions] / The Senate, Community Affairs Legislation Committee

Australia. Parliament. Senate. Community Affairs Legislation Committee, author, issuing body




services

Social Services and Other Legislation Amendment (Simplifying Income Reporting and Other Measures) Bill 2020 [Provisions] / The Senate, Community Affairs Legislation Committee

Australia. Parliament. Senate. Community Affairs Legislation Committee, author, issuing body




services

Prevalence of different types of speech, language and communication disorders and speech pathology services in Australia / The Senate, Community Affairs References Committee

Australia. Parliament. Senate. Community Affairs References Committee, author, issuing body




services

Handbook of nursing diagnosis / Lynda Juall Carpenito, RN, MSN, CRNP (Family Nurse Practitioner, ChesPenn Health Services, Chester, Pennsylvania ; Nursing Consultant, Mullica Hill, New Jersey)

Carpenito-Moyet, Lynda Juall, author




services

Relationships (Western Australia. Mental Health Services. Community Development Centre)




services

Social Services Legislation Amendment (Maintaining Income Thresholds) Bill 2018 [Provisions] / The Senate, Community Affairs Legislation Committee

Australia. Parliament. Senate. Community Affairs Legislation Committee, author, issuing body




services

Social Services Legislation Amendment (Encouraging Self-sufficiency for Newly Arrived Migrants) Bill 2018 [Provisions] / The Senate, Community Affairs Legislation Committee

Australia. Parliament. Senate. Community Affairs Legislation Committee, author, issuing body




services

IT services firm CSS Corp rolls out pay hikes, to hire 1000 people this quarter

The company is planning to hire 1000 employees by the end of June across markets. Companies such as Infosys, Wipro, TCS, WNS and others have delayed pay hikes and put promotions on hold as they see uncertainty over business growth in the wake of the coronavirus outbreak across key markets. CSS Corp has also paid 100% of variable salary to the majority of its employees.




services

Indian IT leans on govt spends, managed services as deals slow

While short-term projects are getting stalled, the managed services segment, which fetches significant revenue for service providers, has still not been impacted by the outbreak.




services

Uber to run cabs for essential services, trials begin in Nashik

Uber Essentials, for which approvals are being sought from state governments, will be extended to other cities early this week once approved, said Pradeep Parameswaran, President of Uber India, and South Asia.




services

Covid-19 crisis has highlighted e-commerce importance,cooperation in cross-border goods, services movement: WTO

Highlighting that network capacity and higher bandwidth services have proved to be crucial, not only during the pandemic itself, but also for e-commerce and economic inclusion in general, it said in an information note: “What can WTO members do to improve communications networks and services?”




services

Advisory report on the Intelligence Services Amendment Bill 2018 / Parliamentary Joint Committee on Intelligence and Security

Australia. Parliament. Joint Committee on Intelligence and Security




services

Delay services at your own peril: Mamata warns officials

Launched under the West Bengal Right to Public Services Act, 2013, Chief Minister said, the handbook would strengthen the public service delivery mechanism.




services

The art of managing professional services [electronic resource] : insights from leaders of the world's top firms / Maureen Broderick

Broderick, Maureen, 1949-




services

Patron Services: History Unfolded: U.S. Newspapers and the Holocaust. Participatory Research Sprint.

Help us examine historic newspapers on microfilm in order to find out what Americans could have known about the Holocaust through reading their local newspapers.  Articles found during the sprint will be added to the U.S. Holocaust Memorial Museum’s History Unfolded Project.

When: Thursday, November 14, 2019, 4-7 pm (drop-in hours)

Where: Newspaper and Current Periodical Reading Room, James Madison Building, Room 133

Please RSVP through Eventbrite: http://bit.ly/Nov2019Sprint

Request ADA accommodations five days in advance at (202) 707-6362 or ada@loc.gov.

Please contact Erin Sidwell with any questions about the sprint: esid@loc.gov

Request ADA accommodations five days in advance at (202) 707-6362 or ADA@loc.gov

 

Click here for more information.




services

Patron Services: CORRECTION - Orientation to the Manuscript Division

Join the Manuscript Division for a focused research orientation to resources located in the Manuscript Reading Room. Learn how to find materials for your research projects and how to utilize the Manuscript Reading Room’s resources in-person and remotely. The session includes general information on conducting research in the Manuscript Reading Room and time for Q&A about research strategies or steps on specific research projects. All researchers are welcome.

 Date: Saturday, November 16, 2019, 10:00 AM – 11:30 AM EST

 Location: Library of Congress Thomas Jefferson Building, Room LJ-139B

 Click here for more information and to register.

 Request ADA accommodations five days in advance at (202) 707-6362 or ADA@loc.gov.

 

 

Click here for more information.




services

Patron Services: Saturday Research Orientation: Researching Old Companies

Join the Business Reference Section of the Science, Technology & Business Division for a focused research orientation to resources for researching old companies. Whether you are trying to find out more about your great grandfather's small business, the value of that old stock certificate in your attic, or just curious about a company from the past, learn how to find materials both at the Library of Congress and in your local public library and historical society to help answer your questions. The session covers both print and electronic sources. All researchers are welcome.

 Date: Saturday, November 30, 2019, 10:00 AM – 11:30 AM EST

 Location: Library of Congress Thomas Jefferson Building, Room LJ-139B

 Click here for more information and to register.

 Request ADA accommodations five days in advance at (202) 707-6362 or ADA@loc.gov.

 

Click here for more information.




services

Patron Services: Library of Congress Book Talk: Gods of the Upper Air, by Charles King

The Library of Congress invites you to a talk by Professor Charles King on his new book, Gods of the Upper Air:  How a Circle of Renegade Anthropologists Reinvented Race, Sex, and Gender in the Twentieth Century.

Friday, December 13, 2019

6:00 p.m. – 7:30 p.m.

Preceded by a related treasure display: 5:15 p.m. to 6:00 p.m.

The Montpelier Room, sixth floor, the James Madison Building, The Library of Congress

101 Independence Avenue, S.E.

Metro station:  Capitol South

The talk begins at 6:00pm.  Professor King made use of the Margaret Mead papers at the Library of Congress, and a rare showing of several interesting items from Mead’s manuscripts will be available from 5:15pm to 6:00pm, before the talk, in the same room, the Montpelier Room.

Franz Boas (1858-1942), the pioneering German-American professor of anthropology at Columbia University, rejected the then popular notion of cultural hierarchies. His influential teaching, based on observation, was that cultural differences are not the result of biological differences, such as race. This book is a group portrait of Boas and some of his most eminent students:  Margaret Mead, Zora Neale Hurston, Ruth Benedict, and Ella Cara Deloria.  The book has received acclaim in reviews by The New York Times, The New Yorker, The Wall Street Journal, and The Washington Post.

Book sale and signing will follow.

https://www.eventbrite.com/e/gods-of-the-upper-air-a-book-talk-with-author-charles-king-tickets-82855185089

 

Click here for more information.

 




services

Patron Services: Research Orientations to the Library of Congress

The Researcher & Reference Services Division at the Library of Congress is offering research orientation sessions on the following dates in room 139B of the Jefferson Building.  You may register for a single session by selecting a date and completing the online form .  The sessions, taught by librarians, will cover search strategies for finding items in a variety of formats at the world’s largest library.   Individuals requiring accommodations for any of these events are requested to submit a request at least five business days in advance by contacting (202) 707-6362 or ADA@loc.gov.

General Orientation Sessions
Mondays, 10:00 a.m.-11:30 a.m.:

Jan.13th

Feb.10th

March 9th

March 16th

April 13th

April 20th

Thursdays, 6:30 p.m.-8:00 p.m.:

Feb.6th

March 5th

April 2nd

Saturdays, 10:00 a.m.-11:30 a.m.

Jan.11th

Feb.1st

March 14th

April 11th

Genealogy Orientation Sessions

Wednesdays, 10:30 a.m.-12:00 p.m.

Feb.12th

March 11th

April 8th

May 13th

Saturdays, 10:00 a.m.-11:30 a.m.

Feb.8th
March 7th
April 4th

Click here for more information.




services

Patron Services: Civil Rights in the 20th Century: Personal Papers and Organizational Records in the Manuscript Division

In this session, Manuscript Reference Librarian Edith Sandler will demonstrate how to search for and access personal papers and organizational records documenting the history of the civil rights movement in the 20th century. Time will be included at the end of the session for Q&A about research strategies or steps on specific research projects. All researchers are welcome.

Please note that the maximum class size is 30 researchers unless otherwise indicated.

Individuals requiring accommodations for any of these events are requested to submit a request at least five business days in advance by contacting (202) 707-6362 or ADA@loc.gov.

Patrons are encouraged to arrive 15 minutes prior to the orientation. Seating is available on a first-come basis. Registration does not guarantee entry after the orientation start time.

For more information, please visit: https://www.loc.gov/rr/main/satorient/

 

Date: Saturday, January 25, 10:00 AM – 11:30 AM EST

 

Location: Library of Congress Thomas Jefferson Building, Room LJ-139B

 

Click here for more information and to register.

 

Request ADA accommodations five days in advance at (202) 707-6362 or ADA@loc.gov.

 

Click here for more information.




services

Patron Services: Prints and Photographs Research Orientation

Come learn about the resources of the Prints and Photographs Division. One of the division’s reference librarians will provide an overview of the wide range of pictorial materials in the Prints and Photographs Division and will offer tips on how to make the most of its online offerings and future visits to the reading room.

Date:  Tuesday, Feb. 11, 2020, 11:00-12:00 EST

Location:  Library of Congress James Madison Building, Room 337

Click here for more information and to register.

Request ADA accommodations five days in advance at (202) 707-6362 or ADA@loc.gov.

 

Click here for more information.




services

Patron Services: Saturday Research Orientation: Manuscript Division

Join Manuscript Reference Librarian Lara Szypszak for a focused orientation to resources located in the Manuscript Reading Room. This session will share the letters of love from members of congress to their spouses, writers to their paramours, artists to their muses, and more. Celebrate Valentine’s Day (better late than never) with notes of romance found in the Manuscript Division’s collections, and also learn how to find materials for your research projects utilizing the Manuscript Reading Room’s resources in-person and remotely. The session includes general information on conducting research in the Manuscript Reading Room and time for Q&A about research strategies or steps on specific research projects. All researchers are welcome. See the following link for Maps and Floor Plans in the Jefferson Building: https://www.loc.gov/visit/maps-and-floor-plans/thomas-jefferson-building/first-floor/

Date: Saturday, February 15, 10:00 am - 11:30 am EST

Location: Library of Congress Jefferson Building, Room 139B

Click here for more information and to register.

Request ADA accommodations five business days in advance at (202) 707-6362 or email ADA@loc.gov.

 

Click here for more information.




services

Patron Services: Conversations with African Poets and Writers, featuring Lesley Nneka Arimah

The African Section, African & Middle Eastern Division is sponsoring “Conversations with African Poets and Writers”, featuring Lesley Nneka Arimah, author and 2019 Winner of the Caine Prize for African Writing, on Thursday, February 20, 2020, from 12:00 -1:00PM, in the Whittall Pavilion, Ground Floor, Jefferson Building, Library of Congress, 11 First St. SE, Washington, DC.  A book signing and a display of Africana books and other materials follow. 

The Conversations with African Poets and Writers Series presents interviews with current African diaspora writers committed to the literature of continental and diasporic Africa (fiction, non-fiction, poetry, drama, literary criticism) and readings from their written works. Authors include established writers as well as highly talented ‘new’ and emerging writers.

Please forward inquiries to Laverne Page at (202) 707-1979 or email mpag@loc.gov.

Request ADA accommodations five business days in advance at (202) 707-6362 or email ADA@loc.gov.

 

Click here for more information.

 




services

Patron Services: History Unfolded Research Sprint

The Newspaper & Current Periodical Reading Room is hosting a participatory research event with the U.S. Holocaust Memorial Museum for their History Unfolded project. In mid-May 1944, the Hungarian authorities, in coordination with the German Security Police, began systematically to deport Hungarian Jews. Help us learn how the United States press reported on these deportations by researching microfilmed newspapers from across America.

Contribute to History Unfolded: https://newspapers.ushmm.org  

Space is limited, so please RSVP: http://bit.ly/Feb2020Sprint

Where: Newspaper & Current Periodical Reading Room, LM-133, 1st floor, Madison Building

When: Monday, February 24, 2020, Drop-in anytime between 4pm and 7pm

Click here for more information.




services

Patron Services: Law Library Classes – March 2020

The Law Library of Congress offers free webinars and in-person classes in Washington, D.C. The in-person classes are held in Madison Building, Room LM-201.

 “Orientation to Law Library Collections" (10am-11am) – Thursday March 5.  This session is designed for patrons who are familiar with legal research, and would instead prefer an introduction to the collections and services specific to the Law Library of Congress.

WEBINAR "Orientation to Legal Research (OLR): Statutes” (11am-12pm) – Thursday March 19. This entry in the OLR series provides an overview of U.S. statutory and legislative research, including information about how to find and use the U.S. Code, the U.S. Statutes at Large, and U.S. federal bills and resolutions.

"Orientation to Legal Research (OLR): Tracing Federal Regulations” (10am-11am) – Tuesday March 24. This entry in the OLR series provides an overview of U.S. federal regulations, including information about the notice and comment rulemaking process, the publication and citation of regulations, and the tracing of regulations from the Code of Federal Regulations, to the proposed rule in the Federal Register, to the regulation’s docket.

WEBINAR "Congress.gov"  (2pm-3pm) - Thursday March 26. This orientation is designed to give a basic overview of Congress.gov. While the focus of the session will be searching legislation and the Congressional member information attached to the legislation, the new features of Congress.gov will be highlighted.

To register, visit the Law Library’s “Webinars and In-Person Orientations” webpage, http://www.loc.gov/law/opportunities/seminar-orient.php .

For maps of the Madison and Jefferson Building see, https://www.loc.gov/visit/maps-and-floor-plans/.

Request ADA accommodations five days in advance at (202) 707-6362 or ADA@loc.gov

Click here for more information.