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Circus lions who never knew the sun take their first steps on the wide open plains

By www.mnn.com
Published On :: Fri, 08 Mar 2019 14:11:58 +0000

Three circus lions and a cub fly thousands of miles to their forever home in South Africa.

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Animals

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Hermit crabs are dying by the millions after swapping their shells for plastic

By www.mnn.com
Published On :: Sun, 15 Dec 2019 01:21:24 +0000

Researchers counted nearly 600,000 dead hermit crabs on one island chain alone.

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Animals

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D.C.'s reflecting pool is full of algae after $34 million renovation

By www.mnn.com
Published On :: Thu, 27 Sep 2012 13:36:43 +0000

The Lincoln Memorial Reflecting Pool reopened to the public at the end of August, after an almost 2-year renovation costing $34 million. After being recently fi

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Wilderness & Resources

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ASU receives $15 million for algae alternative fuel research

By www.mnn.com
Published On :: Wed, 10 Oct 2012 18:07:14 +0000

Algae alternative fuel research could change the future, and ASU is leading the way. A $15 million U.S. Department of Energy grant was awarded to the Algae Tes

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Sustainable Business Practices

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Give spring bees a boost with dandelion blooms

By www.mnn.com
Published On :: Thu, 06 Feb 2020 19:22:04 +0000

Early pollinators depend heavily on the yellow flowers as a food source, says British Ecological Society.

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Organic Farming & Gardening

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Oil companies are investing billions in new plastic plants to double output in next 20 years

By www.mnn.com
Published On :: Wed, 29 Jan 2020 17:09:57 +0000

Despite protests and bans across the globe, much more plastic is on the horizon because oil companies need a new reason for being.

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Wilderness & Resources

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Researchers find 330-million-year-old shark's head in Kentucky cave

By www.mnn.com
Published On :: Thu, 06 Feb 2020 20:26:57 +0000

Scientists have discovered a fossilized shark head and many other fossils in Mammoth Cave National Park in Kentucky.

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Wilderness & Resources

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Biba research puts telematics policies at almost one million

By www.insuranceage.co.uk
Published On :: Tue, 23 Jan 2018 10:48:39 +0000

Figures reveal a 30% uplift on 2016.

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CPT News Release: Almost 400million to keep Englands buses running

By www.cpt-uk.org
Published On ::

Englandrsquo;s buses will continue to serve those who rely on them thanks to a funding boost totalling pound;397m for vital bus operators, Transport Secretary Grant Shapps has announced today 3 April.nbsp;

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STA Travel to pay $14 million in penalties for misleading advertisements

By www.accc.gov.au
Published On :: Fri, 24 Apr 2020 09:46:00 +1000

24 April 2020

The Federal Court has ordered that STA Travel Pty Ltd (STA Travel) pay $14 million in penalties for making false or misleading claims when advertising its MultiFLEX Pass product.

STA Travel admitted that, between March 2014 and August 2019, it made misleading representations in MultiFLEX Pass advertising that consumers who bought the airfare add-on could change their flights without paying fees or charges.

“Consumers were misled into purchasing the MultiFLEX Pass on the representation that they would not have to pay anything further for date changes to their flights, when, in fact, STA often charged consumers hundreds of dollars for changing their flights” ACCC Commissioner Sarah Court said.

In many cases, STA Travel’s charges were not reflective of additional fees imposed by the airline. For example, in almost a quarter of cases where a customer was charged extra by STA Travel, the amount was more than double the additional airfare and tax imposed by the airline.

“In 12 per cent of cases, STA Travel charged MultiFLEX Pass customers to make a change to a flight although the airline itself had not charged STA Travel anything at all for the change,” Ms Court said.

“These penalties serve as a timely reminder to all travel businesses that they must not misrepresent the costs applicable when travel services are changed.”

The MultiFLEX Pass cost up to $149 to purchase upfront. Between 2015 and 2019, STA Travel estimates it sold on average approximately 16,000 MultiFLEX Passes per year.

STA Travel admitted liability and made joint submissions with the ACCC to the Federal Court. STA Travel will also contribute to the ACCC’s legal costs.

Notes to Editors

The ACCC initiated proceedings against STA Travel in March 2019 and the proceedings are unrelated to any COVID-19 issues.

Due to the COVID-19 pandemic, the ACCC is assessing the impacts on consumers and working with the travel industry more broadly. Given the circumstances, the ACCC is urging all businesses to treat customers fairly in these exceptional times.

More information on consumer rights during the COVID-19 pandemic can be found here: COVID-19 (coronavirus) information for consumers.

Background:

STA Travel is a national supplier of travel and tourism services. Its advertising targets students and young people and emphasises discounts and flexibility.

STA Travel promoted the MultiFLEX Pass via multiple channels including its website, brochures/flyers, in store posters, a YouTube video and in-store LCD screen displays.

STA Travel sold a range of MultiFLEX Passes to consumers, namely:

the ONEFlex Pass, costing $49 and allowing one flight date change;
the ‘3 Change Pass’ or ‘Multiflex Pass’, costing $99 and allowing three flight date changes; and
the ‘Unlimited’ or ‘Ultimate’ change pass, costing $149 and allowing unlimited flight date changes.

An example of one of STA Travel’s misleading advertisements is below:

Release number:

80/20

ACCC Infocentre:

Use this form to make a general enquiry.

Media enquiries:

Media team - 1300 138 917

Audience

Consumers

Topics

Advertising

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