With the increased focus on data security and privacy, BPO service providers will need to restructure their data compliance plan ahead of time. This is not only to ensure that the soon-to-be-updated rules are implemented in a timely manner but also to improve customer service efficiency and increase the firm's general reputation.

French food services & facilities management company Sodexo is consolidating its multiple ERP installations across the group to a single cloud-based ERP platform.

In this long format story of Sir Ganga Ram hospital’s IT modernization, ETCIO brings you an in-depth track of how CIO Arun Goyal unleashed the cloud potential for the hospital’s business and technological growth.

Procter & Gamble (P&G) is using advanced data science algorithms to help over 20 lakh kirana stores in the country through a special initiative called ‘Smart Basket’

Crucial for CIOs and CISOs to stay informed and proactive in the face of the evolving threats, reveals a study made exclusively available to ETCISO.

Join Chris Carmichael and Garden volunteer Susan Greef in search of both resident and migrant birds in the Garden’s many bird-friendly micro habitats. Both beginning and experienced bird watchers are welcome. Bring binoculars if you have them. Learn more and register here

The Art of Connecting is Rethinking the Risk. Be clear on where you stand with BT Security.

Cloud technology is the first step on the path to IT modernisation for many enterprises. It’s a new way to connect applications — and a whole new way to use IT to grow your business and become more agile.

Your office isn’t just an office any more. It’s a park, a hotel, an airport lounge. In each case, your people need to have the same experience, whatever device they’re using. And you need complete control so you can manage your resources on the fly.

The Art of Connecting is Rethinking the Risk. Be clear on where you stand with BT Security

BT decided to showcase its technology by hosting a virtual media summit for AMEA and we knew that we could save money and invite more people if we made it virtual.

Through five short use cases this powerful four-minute video shows BT innovating to use interactive video conferencing in managing operations and communicating externally and internally across Asia, Africa and the Middle East. Ruth Rowan and Kevin Taylor of BT Global Services describe how high definition video and Dolby quality sound is enabling enhanced and effective collaboration for BT teams serving customers across this geographically diverse 99-country region.

In the real-time economy, the demand for cloud services keeps growing with the hybrid cloud as the optimal architecture for handling the inevitable complexity of the agile company’s IT infrastructure.

Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist

Geothermal power is a renewable energy source that uses the Earth's internal heat to produce electricity and heat water. One-hundred and fifty megawatts is roughly enough electricity to power 38,000 homes.

Shanker Trivedi, senior vice president of enterprise business, Nvidia, on unique strength of India’s digital economy, positioning the country as one of the top three AI economies of the world

With 40% of Amadeus’ product development happening in India, Sreejith A. R, Head of Creation Platform and Shared Services- APAC, details the factors that work for GCC, and the role of AI in making GCCs more efficient.

In an interview with ETCIO, Shalini Warrier, Executive Director, Federal Bank shares how their Digital CoE fosters a multi-disciplinary approach to banking, how it works together with the business to identify new opportunities, tenets of a bank-fintech partnership and how technology is at the fulcrum of every banking innovation.

Suresh Khadakbhavi, CEO of Digi Yatra, envisions a seamless travel experience through innovative technology, emphasizing privacy, efficiency, and sustainability while transforming air travel into a contactless, user-friendly journey.

As organizations become more complex, the necessity for collaborative leadership—where CXOs work together rather than in silos—has never been more pronounced.

Much like the Silk Road once connected India to the world, artificial intelligence (AI) — particularly generative AI — is weaving a new tapestry of connectivity and innovation. Industries across the nation are starting to benefit from the efficiencies and new customer experiences this new technology wave offers.

The evolving roles of Chief Data Officers and Chief Digital Officers amid digital transformation were examined. Industry leaders addressed critical themes such as data governance, innovation, and strategic partnerships, emphasizing the importance of collaboration, customer-centric strategies, and a robust data culture in achieving organizational success

Expanding access to insurance is crucial for strengthening our country’s social safety net, addressing inequality, and building a more resilient society.

​Government policies and regulations play a crucial role in fostering technological adoption. Initiatives like the National Intelligent Transport Systems (ITS) policy and collaborations with technology companies are steps in the right direction

Researchers have developed a new laser that makes it possible to measure electron transition energies in small atoms and molecules with unprecedented precision. The instrument will help scientists test one of the bedrock theories of modern physics to new limits, and may help resolve an unexplained discrepancy in measurements of the size of the proton.

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The sixteenth tropical depression of the Eastern Pacific Ocean Hurricane Season formed on Saturday, Sept. 10 at 11 p.m. EDT and became a hurricane named Orlene early on Sept. 12. NASA-NOAA's Suomi NPP satellite captured an image of the strengthening storm.

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The newest tropical depression in the northwestern Pacific Ocean formed Sunday, Sept. 11 far to the east of the big island of Japan. Tropical Depression 17W didn't have a long life, however, as the final warning on the system was issued 12 hours later. By Sept. 12 the storm lost its tropical characteristics.

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He works in the trenches, gets his hands dirty and is forever lending support to the business. Yet the CIOs contributions to business and his department's success are seldom celebrated. Why is the underrated star denied the glory he rightfully deserves?

Managing relationships is as important for a CIO as having operational and technical competence.

Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist

There’s a growing phenomenon in CIOs’ lives, and it’s called Shadow IT: other departments like finance and marketing bypassing the IT department and buying their own technology.

The real-time economy requires instant processes in an increasing number of business functions.

How do you turn a problem into an opportunity? When looking for innovative ways to increase the reach and impact of an annual global event, while reducing travel costs, Andres Bulto talked to BT.

It’s no longer enough to follow cybercrime trends and react to them. You need to be constantly monitoring and anticipating threats, because these days the stakes are simply too high not to.

A BT One Enterprise Cisco solution makes voice calls between the UK and India simple and immediate. In most cases they’re free of charge too. Best of all, the employees feel as one with the BT global team.

Every year some of the world’s best young musicians would jet into London to audition for a bursary with the Southbank Sinfonia. Simon Over wanted to cut down on those thousands of air miles and hours in transit. He also didn’t want to miss out on youngsters who couldn’t afford the fare.

Google's head of research, Yossi Matias, emphasizes the enduring importance of coding skills in an AI-driven world. While acknowledging AI's growing role in software development, Matias argues that basic coding knowledge is crucial for understanding and leveraging AI's potential. He compares coding to math, suggesting that both are fundamental for navigating an increasingly tech-reliant society.

The companies called EU to take “urgent” action to end “Apple's abusive behaviours.” A new Digital Markets Act has been passed by the EU and the companies said that the “EU has the opportunity to take the lead, but it must act fast, as every day that passes is a loss for innovation and for the welfare of European consumers.”

OpenAI took the internet by storm as its AI chatbot ChatGPT wowed people with its ability to formulate detailed and human-like answers on a wide range of subjects in a few seconds.

Shimmering carapaces and rattling claws make colourful freshwater crabs attractive to pet keepers. To answer the demand, fishermen are busy collecting and trading with the crustaceans, often not knowing what exactly they have handed over to their client.

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Unique protein markers in hair could be used alongside DNA profiling for human identification, according to a study published September 7, 2016 in the open-access journal PLOS ONE by Glendon Parker from Lawrence Livermore National Laboratory, USA, and colleagues.

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Certain antibiotic resistance genes are easily transferred from one bacterial species to another, and can move between farm animals and the human gut. A team led by Chinese researchers has characterized this "mobile resistome," which they say is largely to blame for the spread of antibiotic resistance. They found that many antibiotic resistance genes that are shared between the human and animal gut microbiome are also present in multiple human pathogens. These findings are published September 9 in Applied and Environmental Microbiology, a journal of the American Society for Microbiology.

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Today's industrial yeast strains are used to make beer, wine, bread, biofuels, and more, but their evolutionary history is not well studied. In a Cell paper publishing September 8, researchers describe a family tree of these microbes with an emphasis on beer yeast. The resulting genetic relationships reveal clues as to when yeast was first domesticated, who the earliest beer brewers were, and how humans have shaped this organism's development.

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Many bacteria possess molecular spear guns, which they fire at enemies and rivals, thus putting them out of action. The tips of these nano-spear guns, known as Type VI secretion system (T6SS), are loaded with toxic molecules that lead to death of their adversaries. However, sometimes close related bacteria come under fire.

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A Johns Hopkins University researcher noticed the bats he works with cocked their heads to the side, just like his pet Pug.

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EPFL scientists have carried out a genomic and evolutionary study of a large and enigmatic family of human proteins, to demonstrate that it is responsible for harnessing the millions of transposable elements in the human genome. The work reveals the largely species-specific gene-regulatory networks that impact all of human biology, in both health and disease.

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“Our privacy policy has long been transparent that Google uses publicly available information from the open web to train language models for services like Google Translate,” The Verge quoted Google spokesperson Christa Muldoon as saying. This publically available data includes data available on the internet, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number.

Satisfy your customers and win in the stock market, says a new study by a team of researchers from Michigan's University Research Corridor, who found positive stock returns on customer satisfaction far out-distance competitive market measures that have been in play for more than half a century.

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When roboticists create behaviors for teams of robots, they first build algorithms that focus on the intended task. Then they wrap safety behaviors around those primary algorithms to keep the machines from running into each other. Each robot is essentially given an invisible bubble that other robots must stay away from. As long as nothing touches the bubble, the robots move around without any issues. But that's where the problems begin.

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Using software tools developed by Near Zero, a research group hosted by the Carnegie Institution for Science's Department of Global Ecology, a team of researchers has completed the largest expert survey yet on any energy technology, in this case wind energy.

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