Just how dominant a business tool was social media in 2017? Despite being involved in an investigation by Congress, Facebook reported its highest earnings ever in Q3, up nearly 50% from a year ago.

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Ten years ago if we told people that social media management will be a full-time job, they might have laughed at us. As simple as they are to use, managing a number of platforms for businesses can be quite challenging. With so many platforms and changing algorithms, and hashtags to choose and use, you can easily feel that things are getting out of control.

I spoke to my colleague Sarah who manages different social media accounts for our clients and asked her about the common mistakes that people make when managing their brand accounts, and what should business owners avoid doing on social media:

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CJ Marple wanted to teach his young students how quickly information can spread on the Internet.

So earlier this year, the third-grade science teacher wrote up a tweet with the help of his students, asking for other users to retweet the message, or even reply to the message with their location.

The Kansas teacher says he expected 1,000 or so retweets, but within days the tweet went viral and gained more than 227,000 retweets and 75,000 replies from users all over the world. His students, who are probably a little too young for their own social media accounts, learned a lot that week about the power of social media.

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As you get older, one of the ways life remunerates your increasing irrelevance is you gain a measure of self-knowledge. And I know my brain is, essentially, like a bird pecking at a mirror.

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Facebook is taking a hard look at the impact it has on the democratic process after announcing it could no longer guarantee that social media is beneficial to democracy. One critique of social media is the ability to create echo chambers -- online spaces that only surround users with like-minded people and ideas.

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Social media marketing plans can decide the future of a business and a brand. As the technologies advance, the boundary between social media marketing and mainstream marketing is becoming more blurred than ever. Chalking out a social media plan is no easy task for a first timer, but getting a few tips from the pros certainly helps. Very simply put, every social action must culminate to a larger social media marketing strategy. People, their likes, shares, replies, and posts should all be a part of a larger plan that generates leads, drives sales, or contributes in other ways to a business goal.

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Sure, we all get information from Twitter, Facebook and Instagram.

But a growing trend of law enforcement using social media to communicate with the public has led to growing concerns that they are not responding to questions from journalists or not being fully transparent with the public.

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For years, we have known that social media platforms inspire jealousy. A 2013 study showed that people fall into a spiral of envy when Facebook reveals that their friends are excelling or leading glamorous lives. Scientific American reported that many studies indicate that spending a lot of time on Facebook is linked to diminished well-being, with Facebook-inspired envy increasing feelings of depression. FOMO (fear of missing out) has become a very real thing

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In this hi-tech, pre-armageddon, screen-filled modern world, social media is all pervasive.

It has sucked us in. It is the new God. We are now its slave.

That might be over-egging things slightly, but for some people, social media has become a true addiction.

So, how do you know if your social media habit has descended from a harmless pastime into a full-blown addiction?

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Have you ever seen someone on social media, maybe someone in your profession, with a hundred thousand followers and wondered, how the heck did they get so popular?

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Imagine if someone could scan every image on Facebook, Twitter, and Instagram, then instantly determine where each was taken. The ability to combine this location data with information about who appears in those photos—and any social media contacts tied to them—would make it possible for government agencies to quickly track terrorist groups posting propaganda photos. (And, really, just about anyone else.)

That is precisely the goal of Finder, a research program of the Intelligence Advanced Research Projects Agency (IARPA), the Office of the Director of National Intelligence's dedicated research organization.

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According to a new study, people with certain personality traits are more likely to develop a social media addiction.

The study found that three personality traits in particular — neuroticism, conscientiousness and agreeableness — were related to social media addiction. Two other personality traits, extraversion and openness to experience, were not linked with social media addiction.

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Fears about the potential effects of propaganda and fake news remain high, and American officials are determined to keep track of media outlets in a bid to curb these misinformation campaigns. The Department of Homeland Security has put out a call for companies that could create a database tracking over 290,000 media influencers around the world, including online news outlets, bloggers and prominent social network accounts. The system would identify contributor details (such as contact info and their employers), and would allow searching for individuals and outlets through categories like their locations, the focuses of their coverage and their sentiment.

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The appropriate frustration and disappointment resulting from the recent Facebook and Cambridge Analytica disclosures are making it easy to forget the personal and economic benefits of social media.

For example, let’s not forget that we choose to integrate these services into our daily lives because they allow us to deepen social connections and enable us to exercise our individual agency in a fashion that was impossible before their emergence. Or that these services have created millions of jobs, new business ecosystems and helped fuel the rise of the digital economy that brings broad societal benefit.

But it is important not to forget the learning of lessons and the hoped-for change. We are seeing some of these changes now. There is no playbook for addressing the principles at play here, and so it will not be all smooth sailing. But you can be certain that the effort will be earnest and that these services will be better as a result.

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People are angry at Facebook. People are angry at YouTube. People are angry at Twitter.

With Facebook CEO Mark Zuckerberg set to testify before Congress less than a week after an enraged YouTube user wounded three people before killing herself at the companys headquarters, the growing debate over what Silicon Valley’s social media giants do with the content and information we give them has hit a new pitch.

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You've probably experienced it yourself. Maybe it is the way you feel while scrolling through your Twitter feed — anxious, twitchy, a little world weary — or your unease when you see a child watching YouTube videos, knowing she's just a few algorithmic nudges away from a rabbit hole filled with lunatic conspiracies and gore. Or maybe it was this month's Facebook privacy scandal, which reminded you that you've entrusted the most intimate parts of your digital life to a profit-maximizing surveillance machine.

Our growing discomfort with our largest social platforms is reflected in polls. One recently conducted by Axios and SurveyMonkey found that all three of the major social media companies — Facebook, Twitter and Google, which shares a parent company with YouTube — are significantly less popular with Americans than they were five months ago.

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Facebook announced a new initiative today aimed at improving its policies and the role its platform plays in elections. The company acknowledged that it was slow to respond to election interference efforts that took place on its site and says it wants to learn more about social medias role in elections around the world. To do that, it's putting together a group of researchers that will then develop a research plan, get proposals for projects that address issues defined in its plan and manage a peer review process that will determine who will receive funding and access to Facebook data for their research.

The commission of experts will initially work for one year and Facebook says membership will be determined soon.

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It appears inevitable that censorship is coming to social media. The political head of steam behind the idea is such that it’s going to happen. Oh, sure, it will be voluntary codes of conduct, fights against fake news, but it will amount to much the same thing – it will be possible to say some things on Facebook, Twitter and the like, and not others.

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Amy Porterfield is a social media and content creation mastermind and top speaker, trainer and consultant for young entrepreneurs and professionals looking to maximize their social media reach and engagement.

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What predicted Facebook’s FB, +1.63%   scandal involving data firm Cambridge Analytica and the private information of 50 million user profiles without their consent?

How about the 2010 film The Social Network?

The movie, directed by David Fincher and written by Aaron Sorkin, was a fictionalized account of how Facebook founder Mark Zuckerberg messily developed the social-networking site while at Harvard.

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Half a million doctors worldwide are sharing their knowledge on a social network for medics to find answers for their patients.

On MedShr, set up in 2014 by a London cardiologist, doctors can post details of cases and other medics can give their input.

A doctor treating a young Afghan refugee in Serbia, who needed plates and pins in his legs, received advice from other specialists that helped formulate a plan to help the boy walk again. In Kenya, hospitals run by junior doctors are able to get remote support from seniors.

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When is the best time to post on social media? Unmetric, an AI-powered social media analytics platform, reviewed social media posts from 100 brands over a five-week period, then compiled the data into an infographic that explores the answers to that question.

The data shows...

• Surprisingly, Instagram user activity peaks at 3-4 AM on Sundays (because of global interactions, yet Instagram posts on Tuesdays received the best engagement.

• Facebook's sweet spot for engagement is on Thursdays, 9-10 AM; and weekends show lower engagement on Facebook.
• The most rewarding time for brands to post on Twitter is between 11 AM and noon.

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Against the backdrop of social media controversy — remember Facebook, of course, and 87 million users’ data exposed to Cambridge Analytica — oversight is tightening in Europe.

The regulatory gaze become more fully trained on social media as in Germany, intelligence official Hans Georg Maassen said last week that regulation may be needed for social media companies if the European Union finds that more transparency is needed.

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According to a survey in 2017 by the Royal Society for Public Health, Britons aged 14-24 believe that Facebook, Instagram, Snapchat and Twitter have detrimental effects on their wellbeing. On average, they reported that these social networks gave them extra scope for self-expression and community-building.

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Most organisations believe social media has a role to play in their marketing communications, but, equally, most would struggle to explain exactly what that role is. There’s little doubt that social media takes up a significant amount of consumer time and attention but without understanding the influence and quantifying the commercial benefits for brands and businesses, no marketing activity should be above question.

Like every other marketing activity, a social media strategy must be judged on its positive impact on business or brand metrics.

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In 2015-16, roughly four-in-ten adults across the emerging nations surveyed by Pew said they used social networking sites, and as of 2017, a majority (53%) use social media. Whereas, over the same period, social media use has generally been flat in many of the advanced economies surveyed.

Internet use and smartphone ownership have also stayed level in developed markets over the same period vs rising in emerging economies.

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Today, seven out of 10 Americans use social media. Despite the opportunity (and in spite of the lip-service paid to social), more marketers are skimping on their approach. Reposting 30-second TV spots to YouTube and uploading billboard or print ads to Instagram are commonplace, and a detriment to your brand.

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According to the same Kaplan survey mentioned above, the percentage of college admissions officers using social media for admissions criteria went down from 40 percent in 2015, to 35 percent in 2016, to 29 percent in 2017. Students seem to be making it more difficult for college admission personnel to check them out on social media.

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Why would these companies pay when so many of us are willing to do it, as you say, for free? When big tech wants the public to generate a new set of data for them, they design a fun new device designed to train us to do it. And we pay them for the privilege! More and more people have either the Apple, Amazon, or Google home assistant, which we know is already recording our passive conversation for use in improving each company’s voice recognition software and AI.

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The biggest mistake people make when promoting their brand, company or even themselves on social media is thinking that simply posting is enough. However, that’s far from the case. Managing a Facebook, Instagram or Twitter account means having to strategize ways to keep your current audience captivated, while simultaneously attracting new users to your page.

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Every social media network relies on certain metrics to measure their social media success. Each of these social media metrics plays a critical role in the modern marketing strategy. Global brands utilize social media marketing tools to engage their customers effectively, informing them about the products and services accurately and with better relevance. Companies not using social media analytics for their marketing campaigns find it harder to connect to their online customers, leading to a vortex of unaligned marketing campaigns.

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Blockchain has gained increasing popularity over the past year. Having begun as the technology behind cryptocurrency exchanges, it has now shown promise in almost every other sector of the economy as it’s a secure, reliable and tamper-proof way of recording transactions and exchanging data.

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A US law gives parents control over what information websites can collect from their kids.

The Childrens Online Privacy Protection Act, or COPPA, imposes certain requirements on operators of websites and online services -- including social media sites -- so that personal information from children under 13 is not collected, disclosed or used without parental consent.

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Shares of Twitter Inc. and Facebook Inc. endured a surprise rout this week, as investors were rattled by signs that users are souring on the social-media stalwarts.

Twitter said Friday that its number of monthly users dropped in the second quarter and could continue to fall as it purges fake accounts, results that echoed Facebooks bombshell guidance Wednesday that its growth is expected to slow through the end of the year.

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The societal and psychological consequences of social media in the information age are emerging slowly. The consequences of the headline-grabbing examples above are fairly obvious, but other implications might not be as immediately apparent.

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If you want better customer service -- and who doesn't? -- there are strategies, and there are social media strategies.

Like many consumers, Ryan James, has discovered the latter lately. When he needed to arrange a wheelchair for a recent flight from Budapest to Montreal, he skipped the phone just tweeted to Air Canada.

They were so responsive, says a James, college professor from Budapest. Problem solved.

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Social media has been a rising player in the digital marketing game for so long now that many are wondering when it’s going to start losing steam.

The answer to this question? Not anytime soon.

People are in love with social media platforms.

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As social media use has risen, I am not surprised that reports show a growing trend among millennials to trust influencers less and less. The hype, bragging and self-aggrandizing make it hard for any of us to believe it is authentic. While there is no harm in a little bragging, Harvard Business Review reports that too much of it or the wrong type of bragging can hurt your chances of getting a job, being trusted or being liked by strangers.

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The one constant about social media is change, so it is a good practice to step back once in a while and ensure that your companys strategy is still current and effective.

As we enter the second half of the year, it is time to take stock in the social media strategy that was probably developed in late 2017 or early 2018. Is your company up to date on all of the social media platform changes? Do you know what is working and what is not?

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The conventional thinking is that social media conversations about brands are representative of broader consumer sentiment in the overall market. However a new study from Engagement Labs, appearing in the Journal of Advertising Research, finds online discussions and sentiment are not necessarily predictive of offline brand outcomes.

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Keeping tabs on the rich, famous, and just-plain-cool is nothing new, of course. But social media can take that fixation to a pretty dark place. The feeling is common enough that some doctors are calling it social media anxiety disorder (SMAD) – although what most kids have is more like FOMO ... on steroids. While it is tough to see your kid in despair, there is a good solution that doesn't require an all-out social media ban: Just help your kid clean up their feed.

Self-comparison is a natural part of the tween and teen years. And for most kids, so is social media. While there are plenty of good things kids get out of their online connections, sometimes the combo can lead to a negative feedback loop that gnaws away at them.

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However, with the help of digital tools such as Hootsuite and Google Analytics, tracking social media is a little easier. These tools make it simple to measure engagement, likes and comments. Where people run into trouble though is measuring the actual sales that come from social media. In fact, a whopping 58 percent of brands say they measure engagement but not actual conversions; only 21 percent say they measure conversions.

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However, social media marketing efforts can span far beyond the core four: Facebook, Twitter, Instagram and LinkedIn. In fact, these popular platforms see such high users yet have such stringent algorithms that it can be hard to ensure your followers see your organic content, much less that your content helps you capture new consumers.

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Every social media has two sides — bright and dark. It can either be a help or a hindrance depending on the way how students use it. It is a known fact that social media is being used for hiring, as an educational and entertainment tool.

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Take time to organize your social media updates and create a social media calendar before you schedule them.

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To excel at social media, you must be a social media expert, right? While this is true in some respects, having narrow social media knowledge can also be limiting. A social media-only focus can actually hold back your social media strategy from reaching its full potential. You are building more than a social media presence -- you are building a brand. Social media is not an end unto itself. Vanity metrics -- followers and likes -- may be early indicators of good content, but the true test of social media is business impact. Management will eventually stop paying for social media activity that does not lead to bottom line action.

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Times change. People change. And that means you need to change too — here is how to establish your digital presence quickly and efficiently

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Some social media-content is easy to evaluate. Cute cat pictures? Great. Helpful how-to videos? Perfect. Unfortunately, parsing posts gets a lot more complicated when the content flowing through the tubes of social media involves news. Earlier this week, the House Judiciary Committee brought in representatives from Twitter, YouTube, and Facebook to discuss the companies policies and practices for evaluating and moderating content (mostly political in nature) and the internet scourge that is fake news.

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Thousands of years ago, clans gathered around fires to share their days experiences and to tell stories that established group norms and shaped social organization. Today, the fires embers have been replaced by the glow of internet-connected devices, but the communal exchange of stories and perspectives remains a fundamental force in social development.

From a business standpoint, a few important differences emerge from this evolution. Social media users can now publicly discuss their experiences with brands or products, forming large coalitions of interest that exert vast social pressure on brands and other organizations. From the presidential election to the newest cereal, everything is now a matter of public interest.

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This month marks the fifth anniversary of the #BlackLivesMatter hashtag, which was first coined following the acquittal of George Zimmerman in the shooting death of unarmed black teenager Trayvon Martin. In the course of those five years, #BlackLivesMatter has become an archetypal example of modern protests and political engagement on social media: A new Pew Research Center analysis of public tweets finds the hashtag has been used nearly 30 million times on Twitter – an average of 17,002 times per day – as of May 1, 2018.

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