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I've accidentally under-egged annual mileage to our insurer: Do I need to confess? 

I told my insurer that my annual mileage would be 8,000 but I think it will be 10,000 by the time I come to renew my policy. Should I tell my insurer? Will it want to up our premium?




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Dad passed away in South Africa and his partner has made off with the inheritance - what can we do? 

My partner's father died in South Africa and his girlfriend has cut all ties with us after the funeral. We think she may have made of with the inheritance - what can we do?




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My son has £40,000 in student loan debt. How can I help him clear it?

My 22-year-old son graduated university last July and recently received his loan statement through the post. If I pay off the debt and he instead owes me the money what route could I go down?




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Can online firms really find out your new card details before you?

I recently obtained a new Visa debit card from Lloyds and went to update all my subscription services with the new details. When I went onto Now TV, I saw it already had them.




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TONY HETHERINGTON: Sitting targets...how Orchid Mobility treats the elderly

My elderly relatives are still owed £2,000 for a cancelled order. The company promised every week for three months that a cheque would be sent, but still haven't paid up. Can you help?




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Hotels.com said 'no deposit' but charged me €199 in pre-authorisation

I booked a free cancellation hotel on Hotels.com which said no deposit would be taken. However, money was taken from my account as 'pre-authorisation'. Is the website in the wrong?




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ASK TONY: Why won't Tesco Bank do more to help a deaf person?

My Tesco credit card has been blocked since January. I am a deaf lip-reader so cannot contact the bank by phone. I wrote asking if we could communicate by different means but was refused.




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TONY HETHERINGTON: Watchdog is dead loss for victims of funeral scam

I took out two Equitable Lifecare Limited funeral plans. The sales agent assured us repeatedly that we could cancel the plans at any time. I've tried to cancel them both but have had no reply.




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Can I cancel my Sky direct debit as the bills are in my ex's name?

My ex moved out nine years ago but Sky refused to change the name of our TV and broadband account even though it changed the payment details. I am now moving. What can I do?




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Should I put my parent's address on a credit card application when I'm a student?

I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter?




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I was charged for food I didn't order on Uber Eats 

My friend and I decided to order a takeaway from Uber Eats. We started selecting items but changed our minds so left the app. However, I have been charged and Uber refuse to refund me. Why?




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RUTH SUNDERLAND: The North needs a Boris boost. Otherwise, his new voters won't forgive him

A wave of people in the old Labour heartlands of the North have taken a huge psychological and emotional step by voting Tory for the first time in their lives. They have not done it lightly.




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Sainsbury's turns away a guide dog: Your Equality Act rights

Sainsbury's customer, Rachael Stevens, and her guide dog Pippa, were not allowed into the store, despite clear markings on the dog's livery.




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ASK TONY: Santander and PayPal refused to refund stolen £450

Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander account. It refunded this, but took it back the following week.




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How quickly do I need to inform mobile provider if my phone is stolen?

I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back?




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TONY HETHERINGTON: It's your call... but I'd take offer to scrap £1,238 Vodafone debt

My son has experienced no end of problems since upgrading his contract. His phone has been cut off, debt collectors have demanded money, and now he's being threatened by bailiffs.




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Hermes lost my JD Sports trainers delivery - what can I do?

I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do?




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RUTH SUNDERLAND: Markets will ride out the Corona Virus crisis

The recent stock market falls have been the worst since the financial crisis and, just as then, we are in new and sobering territory.




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I've accidentally sent money to the wrong bank account, can I get it back?

I transferred some money to someone who was doing some work in my garden and unknowingly and rather stupidly managed to get the account number wrong.




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Coronavirus: What should be included in my travel insurance policy?

I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled?




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JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches 

The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better.




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I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?




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TONY HETHERINGTON: A huge payments scam - and Nationwide and Visa should be ashamed

I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes.




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ASK TONY: We waited two weeks for Morrisons order, then RBS blocked it

My wife and I received a message from our bank saying there had been an 'unusual' request for payment on our account and it had declined to pay it. The payment was to Morrisons.




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I need to cancel my TV licence but the website says I can't do that. Can I cancel my Direct Debit? 

I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead?




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TONY HETHERINGTON: My uncle pays £492 a year to long dead funeral firm

'Going through my 91-year-old uncle's paperwork for him, I found he had signed up for Equitable Lifecare funeral plan in 2016, and has been paying £41 a month - £492 a year - since then.'




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From dentist bills to holidays: Your key coronavirus questions answered

Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers.




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What can I do to cool down my one bed flat now the weather is getting hotter and I'm stuck inside? 

I live in a small, one bed, second story flat. As the weather is getting hotter, so is my flat. What are the best methods, aside from opening windows, to cooling it down?




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Should I now wash my clothes at 60 degrees to help beat coronavirus?

Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost?




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ASK TONY: Why was hard-up son charged £51 to delay car loan payments

My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month.




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'I don't want to fall victim to gender pension gap': Money Diaries speaks to a 33-year-old on £36k

In our latest Money Diaries, we speak to a 33 year-old woman from the South West, who is a teacher with significant savings - but still wants to be more financially prepared for the future.




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Sainsbury's defers £160m dividend as profits remain flat

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.




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TONY HETHERINGTON: Your debtor's 800 miles away in Shetland

I have received a letter from Lowell Portfolio, claiming an alleged debt of £599 which it says I owe to PayPal. But I rang PayPal and was told that in fact no money is owed on my account.




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ASK TONY:I got a £994 bill... years after I left my student digs 

In June 2014 I moved out of a student house I had been living in for two years while at university. The accounts were in my name. We always paid the full amount of our energy bill on time.




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Is a final financial order on divorce always final?

The court made 40,000 financial orders last year. There will be a concern that allowing some people to reopen their financial order now will lead to hundreds or thousands of similar claims.




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How dare food snobs give Arctic Roll the cold shoulder

Jan Moir picked out a selection of retro British puddings, after BBC Radio 4 Woman's Hour presenter Jane Garvey, was forced to apologise for claiming that Arctic Roll is a 'low-level pudding'.




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Russian hamsters go head-to-head in hilarious race where they reach up to 600 strides a minute

Two Russian hamsters prove their incredible speed going head-to-head in a race around a wheel, shoving each other aside as their competitive streak shows. BBC Earth filmed the hilarious hamster race.




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Jacqueline Jossa reveals plans to return to EastEnders in under 5 years

Jacqueline Jossa has revealed her hopes to return to EastEnders in under five years and says her departure from the soap was not a goodbye forever.




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Eastenders star Jessie Wallace flashes glimpse of new Elvis tattoo

Jessie Wallace was spotted stepping out in London on Tuesday, flashing a glimpse of her new Elvis tattoo on her left forearm.




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Computer says YES! Little Britain revival has BBC Big Night In viewers demanding a new series

The BBC's Big Night In kicked off on Thursday evening to raise funds for Children In Need, Comic Relief and the battle against COVID-19.




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BBC's Big Night In: Corrie's Liz McDonald gatecrashes EastEnders quiz

The landlady (Beverley Callard) appeared to rub The Queen Vic's landlady Linda (Kellie Bright) the wrong way during BBC's charity fundraising event, Big Night In, on Thursday.




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BBC's Big Night In: The Body Coach Joe Wicks can barely manage three sit-ups and orders a pizza

The fitness guru, 33, tried his hand at comedy with a hilarious sketch featuring a lazy pizza ordering PE teacher during BBC's charity fundraising event, Big Night In, on Thursday.




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Postman turns detective to deliver a parcel addressed to 'somewhere in Sheffield'

Postman Darrell Gilmour, 56, from Sheffield, was baffled at first when he saw the vague address along with a rambling description of the intended recipient, David Easson.




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Former BBC Radio 4 presenter Richard Sanders dies, aged 62, after catching coronavirus in hospital 

Mr Sanders, who presented the programme Farming Today until 1998, died after contracting COVID-19 while in hospital, current presenter Charlotte Smith said on Saturday.




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Government adviser says pubs should re-open as long as they don't get overcrowded

Pubs have been shut since the UK went into lockdown on March 23, but Professor Robert Dingwall (pictured) said it is time to relax the rules.




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Germany's intensive care bed capacity been key to country's low death rate says foreign minister

Germany's foreign minister Andreas Michaelis has revealed that the country has 40,000 intensive care beds, 30,000 of which could be used with ventilators.




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EastEnders star Jessie Wallace works up a sweat on a jog

Jessie Wallace, 48, was spotted stepping out in London on Sunday on a jog during coronavirus lockdown.




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Taron Egerton left 'raging' after discarded cigarette causes a fire at his London apartment block  

The Rocketman star, 30,was reportedly left 'raging' after a discarded cigarette caused a fire at his luxury London apartment block, near the BBC Television Centre in White City on Friday.




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Strictly bosses fear 'professional dancers could be locked out of Britain amid coronavirus pandemic

Strictly Come Dancing bosses reportedly fear that some professional dancers could be locked out of Britain amid the coronavirus pandemic.




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Little Mix star Jade Thirlwall reveals she made a 'PENIS PIE'

Little Mix star Jade Thirlwall reveals she made a pie with a penis design on it because that's the thing she misses most while in lockdown.