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Services marketing : an Asia-Pacific and Australian perspective / [Christopher H.] Lovelock, [Paul] Patterson, [Jochen] Wirtz

Lovelock, Christopher H, author




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Entertainment celebrity human brands : the complex role of celebrities' attributes and consumer-celebrity relationships upon consumers' aspirations and buying behaviour / Marcela Quartim de Moraes

Moraes, Marcela Quartim de, author




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Visual content marketing : leveraging infographics, video, and interactive media to attract and engage customers / Stephen Gamble

Gamble, Stephen, author




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Evernote and Feed.ly Servers were Hit by DDoS Attacks as Criminals Tried to Extort Money

Earlier this week, popular notetaking app Evernote, and RSS feed service Feed.ly were taken down by multi-hour DDoS attacks.
Evernote managed to stay active with major lag and issues while Feedly was rendered unavailable.

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Feedly RSS Reader Taken Down By Attackers

Internet consumers used to getting their news from the popular RSS reader Feedly were left in the dark Wednesday morning after the service was taken down in what was described as a denial of service attack that included an attempt to extort money from the company, according to the website Verge.

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How To Use Social Media To Attract New Clients

One of the interesting qualities of freelancing work is that you may never meet your clients in real life. Perhaps more than any other job market, freelancers rely heavily on their online image- an aggregate of their resume, portfolio and personality to set themselves apart and attract new clients who may very well be located on the other side of the world.

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Social Media Matters

When it comes to online reviews, business owners take the good with the bad. Reviews can be highly influential. On the upside, positive reviews highlight things such as terrific customer service, stellar products, delicious food and the like. There is a local Facebook group for Kansas City foodies, and a positive review of a new restaurant can be a major boon to a new local eatery.

On the flip side, even the most customer-focused and conscientious of businesses will eventually get a less than favorable review. It’s simply the law of averages. Reviewers definitely do not lack places to post their comments: Traditional review sites like Yelp are always in play, but people also take to Twitter and Facebook to air grievances.

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Are You Paying Enough Attention to Customers on Social Media?

Although consumers want brands to use social media as a two-way communication channel, the vast majority of businesses are not adhering to those desires, according to a study from social media management software provider Sprout Social. On average, businesses send out 23 promotional messages for every one consumer response.

Social media is now the No. 1 way consumers interact with businesses. The research revealed that 34.5 percent of consumers turn to social media first when they have a problem, compared with just 16 percent who call and 5 percent who visit a store in person.

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JSON vs. XML: The battle for format supremacy may be wasted energy

Back in the late 90s, when standards were proprietary and communication protocols complicated, two data formats appeared on the horizon. The first was the extensible markup language, born as an extension of an existing markup language standard (XML), and designed (by an open committee) with the purpose of storing and defining documents and data through the optional use of a schema.  The other, JavaScript Object Notation (JSON), born out of a programming language, was almost the exact opposite – a serialization format with requirements so simple they fit on the back of a business card. XML exploded in application development and communication platforms in the 2000s due in large part to the sheer demand for a human readable, vendor-neutral data format that was easy to read, write and share. As applications and platforms evolved and efficiency grew in priority, APIs evolved to become leaner, and JSON overtook XML as the preferred data interchange format among developers across many technology stacks.

JSON vs. XML: The battle for format supremacy may be wasted energy




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Do social networks change our attitudes?

The network theory of attitudes is a simple idea that has profound implications, if true. This is the theory that when two people hold the same attitude, they are linked together as a result, like two people holding strings to the same balloon. When different people are holding the same bunch of attitudes, they are grouped together and different groups are distinguishable by the different sets of attitudes they are holding.

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12 Social Media Engagement KPIs That Matter

I say social media engagement metrics, what comes to your mind first?

Most likely it will be likes, comments, and shares.

While these certainly are high-level indicators of content engagement, and (presumably) the effectiveness of your social media efforts, they are far from the only metrics you should consider.

This section will help you understand the full spectrum of metrics available to you for evaluating your content and social media marketing, the meaning and importance of each, and how to use and improve them.

Few will need to keep track of all these metrics, so choose the mix that gives you the most valuable information.

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Report on the conduct of the 2016 federal election and matters related thereto / Joint Standing Committee on Electoral Matters

Australia. Parliament. Joint Standing Committee on Electoral Matters, author, issuing body




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Status report / Joint Standing Committee on Electoral Matters

Australia. Parliament. Joint Standing Committee on Electoral Matters, author, issuing body




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2019-20 budget cycle. Part 1, Estimates hearings and related matters / Standing Committee on Estimates and Financial Operations ; presented by Hon Alanna Clohesy MLC (Chair)

Western Australia. Parliament. Legislative Council. Standing Committee on Estimates and Financial Operations




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Advisory report : Commonwealth Electoral Amendment (Lowering Voting Age and Increasing Voter Participation) Bill 2018 / Joint Standing Committee on Electoral Matters

Australia. Parliament. Joint Standing Committee on Electoral Matters, author, issuing body




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Feminism for the 99 percent : a manifesto / Cinzia Arruzza, Tithi Bhattacharya, Nancy Fraser

Arruzza, Cinzia, author




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Discriminative pattern discovery on biological networks / Fabio Fassetti, Simona E. Rombo, Cristina Serrao

Online Resource




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Soar: How the Best Airline Brands Delight Customers and Inspire Employees / Shashank Nigam ; with Matthew Sharpe

Dewey Library - HF6161.A38 N55 2016




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Product Development for Distant Target Groups: An Experimental Study for the Silver Market / Malte Marvede ; with a foreword by Cornelius Herstatt

Online Resource




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The battle for the High Street: retail gentrification, class and disgust / Phil Hubbard

Rotch Library - HF5429.6.G7 H86 2017




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Shopping mall / Matthew Newton

Hayden Library - HF5430.3.N49 2017




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The Crucial role of domain knowledge in evaluating early-stage new product ideas / Florian Denker ; with a foreword by Univ. Prof. Dr. Cornelius Herstatt

Online Resource




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Great customer experience starts with product management. / Matt LeMay

Online Resource




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The attention economy and how media works: simple truths for marketers / Karen Nelson-Field

Online Resource




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Retail isn't dead: innovative strategies for brick and mortar retail success / Matthias Spanke

Online Resource




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[ASAP] Mo<sub>2</sub>C-Embedded Carambola-like N,S-Rich Carbon Framework as the Interlayer Material for High-Rate Lithium–Sulfur Batteries in a Wide Temperature Range

ACS Applied Materials & Interfaces
DOI: 10.1021/acsami.0c04842




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[ASAP] Li–air Battery with a Superhydrophobic Li-Protective Layer

ACS Applied Materials & Interfaces
DOI: 10.1021/acsami.0c05494




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Catalytic properties of α-MnO2 for Li–air battery cathodes: a density functional investigation

Phys. Chem. Chem. Phys., 2020, 22,9233-9239
DOI: 10.1039/C9CP06081B, Paper
Khorsed Alam, Nicola Seriani, Prasenjit Sen
Details of the formation and dissociation of the first layer of Li2O2 on the α-MnO2(100) surface as the cathode in Li–air batteries have been studied using first principles density functional theory.
The content of this RSS Feed (c) The Royal Society of Chemistry




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Photonic crystal enhancement of Raman scattering

Phys. Chem. Chem. Phys., 2020, 22,9630-9636
DOI: 10.1039/D0CP00781A, Paper
Matin Ashurov, Alexander Baranchikov, Sergey Klimonsky
Inverse opal films impregnated with a methylene blue dye were prepared by a template route. Photonic stop band governs amplitude of spontaneous Raman scattering peaks for metal-free photonic crystals, enhancement factor being over 50.
The content of this RSS Feed (c) The Royal Society of Chemistry




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The interfacial structure and dynamics in a polymer nanocomposite containing small attractive nanoparticles: a full atomistic molecular dynamics simulation study

Phys. Chem. Chem. Phys., 2020, Advance Article
DOI: 10.1039/D0CP00799D, Paper
Xiang-Meng Jia, Hu-Jun Qian, Zhong-Yuan Lu
We study the interfacial structure and dynamics of a polymer nanocomposite (PNC) composed of octaaminophenyl polyhedral oligomeric silsesquioxane (OAPS) and poly(2-vinylpyridine) (P2VP) by performing full atomistic molecular dynamics simulations.
To cite this article before page numbers are assigned, use the DOI form of citation above.
The content of this RSS Feed (c) The Royal Society of Chemistry




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Portable surface-enhanced Raman scattering analysis performed with microelectrode-templated silver nanodendrites

Analyst, 2020, Accepted Manuscript
DOI: 10.1039/D0AN00484G, Paper
Joshua Raveendran, Aristides Docoslis
Using a handheld Raman spectrometer, we demonstrate how silver nanodendritic substrates formed on microelectrode platforms can be used for ultrasensitive detection of target analytes, such as cocaine and melamine. The...
The content of this RSS Feed (c) The Royal Society of Chemistry




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The matter of photography in the Americas / Natalia Brizuela and Jodi Roberts ; with contributions by Lisa Blackmore, Amy Sara Carroll, Marianela D'Aprile, María Fernanda Domínguez, Heloisa Espada, Rachel Price, Diana Ruiz, Tatiane Santa Ro

Rotch Library - TR184.B75 2018




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Leonardo da Vinci: nature and architecture / edited by Constance Moffatt, Sara Taglialagamba

Rotch Library - N6923.L33 M64 2019




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El nombre de un país / Mariana Telleria ; curadora, Florencia Battiti

Rotch Library - N6488.I8 V433 2019 A7




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Touch me / Johannes Frandsen ; text, Mattias Lundblad

Rotch Library - TR650.F73 2018




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Gordon Matta-Clark: physical poetics / Frances Richard

Rotch Library - N6537.M3947 R53 2019




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History has failed us, but no matter: siren eun young jung, Jane Jin Kaisen, Hwayeon Nam

Rotch Library - N6488.I8 V433 2019 K6b




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This place: Maḳom zeh = Hadha almakan / editor, Matt Brogan

Rotch Library - TR113.W48 T45 2019




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The grammar of pattern / Michael Hann

Online Resource




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Khatt: Egypt's calligraphic landscape / photography by Noha Zayed ; edited by Basma Hamdy

Rotch Library - NK3633.A2 Z36 2018




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Painting with fire: Sir Joshua Reynolds, photography, and the temporally evolving chemical object / Matthew C. Hunter

Online Resource




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The Oxford handbook of inflection / edited by Matthew Baerman.




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Modern French short fiction / Johnnie Gratton, Brigitte Le Juez, editors.




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Postnational perspectives on contemporary Hispanic literature / edited by Heike Scharm and Natalia Matta Jara

Hayden Library - PQ7081.S318 2017




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During a Pandemic, Behavioral Health Demands Attention and Creativity

For those of us who devote our lives to improving behavioral health care, the critical health care priorities of the COVID-19 pandemic raise concerns about increased unmet mental health and substance use service needs.




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When the Stakes Are This High, Models Matter

Behind the scenes, technology has been playing an important role in developing models that are informing how public health officials track COVID-19 cases, respond to potential hot spots, and prepare policymakers for the next stages in our collective response.




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Informed societies : why information literacy matters for citizenship, participation and democracy / edited by Stéphane Goldstein.

London : Facet Publishing, 2019




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Why Wilson matters: the origin of American liberal internationalism and its crisis today / Tony Smith

Dewey Library - JZ1469.S63 2017




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Contested world orders: rising powers, non-governmental organizations, and the politics of authority beyond the nation-state / edited by Matthew D. Stephen, Michael Zürn

Dewey Library - JZ1318.C66 2019




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Soft power: the forces of attraction in international relations / Hendrik W. Ohnesorge

Online Resource