"Good discussion of issues and examples of how to handle challenging situations."

"Very informative with practical applications."

- Maja Winter, Webinar Participant

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Webinar information current as of June 17, 2008  

This archived webinar is designed to help you learn techniques and strategies not only for diffusing others but for managing your own emotions at these challenging moments. With these skills, you’ll be able to tackle everything from figuring out your own triggers and what your body language conveys, to boundary setting during a challenging conversation, to finding the right time and place to initiate a difficult interaction. Our goal is to help you keep your cool and approach those difficult situations with more confidence, so you resolve them more effectively and show your employees that you’re proactive in creating a tension-free workplace.

Learn how to:

• Manage yourself during difficult interactions
• Be proactive vs. reactive
• Understand your triggers and sync your body language to your message
• Plan the right time and place for a challenging conversation
• Master the art of constructive feedback
• Know when to use empathy, sympathy and apology

Speaker

Bina Feldman is a corporate training consultant and coach specializing in Personal & Professional Development. She holds a Bachelor of Arts and Master’s Degree in Communication Disorders. She is a member of the Canadian Society of Training & Development (CSTD) In the field of Training and Development since 1984, Bina has grown her business to deliver training across many industries and in the public sector. As a performance coach, she has helped business and professional people with communication and leadership skills.

Bina taught Presentation Skills and Public Speaking at the University of Toronto, School of Continuing Studies from 1981 – 1992 and has delivered Presentation Skills training nationally and internationally. Bina leads a training company and con

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on May 15, 2007

Do you manage one or more employees? Do you require the skills to actually resolve performance issues and effectively manage difficult situations? Are you looking for practical, hands-on tools and techniques to help you implement a performance management system that works? If you've answered yes to any of these questions, you need to purchase Resolve Employee Performance Issues: How to Implement a Management Process That Works!

Agenda

• Accurately identify sources of performance issues
• Implement an effective performance management process
• Develop performance objectives and goals for individual employees
• Conduct successful performance reviews
• Create personal development plans
• Respond effectively to difficult situations

Format  
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

 

The Speaker  
Michelle Chambers, MEd, CHRP, CTDP, has over 18 years of proven and successful management, leadership and consulting experience, including work with three of Canada's top 50 employers. Prior to establishing her organizational learning and development practice, she was responsible nationally for leadership and management development for Telus Mobility/Clearnet Communications. She has also held senior consulting and management roles with Royal Bank of Canada, Parke-Davis Pharmaceuticals and General Motors of Canada.

Michelle works collaboratively with her clients to create sustainable change and to inspire and ultimately increase individual and an organization's effectiveness. Her work with clients has resulted in increased sales revenue; increased employee retention; decreased turnover of staff; increased work satisfaction and performance; decreased operating-costs; and enhanced capabilities for individuals, teams, and organizations. Furthermore, communication skills have been enhanced, leadership has become more focused, and employees have become more engaged.

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on February 21, 2008

Negotiations happen every day in and outside of your workplace. Every time you communicate with your manager, discuss projects with employees and cross-functional teams or work with outside suppliers – you are negotiating.

Communicating your ideas clearly, gaining buy-in and building trust are critical in today's business world. Negotiating effectively results in respect for your ideas and transforms difficult interactions into positive relationships.

Purchase Negotiate Effectively in the Workplace: Develop Key Skills to Influence Others and Build Positive Relations and gain the essential tools and practical strategies required to recognize your own personal negotiation style, negotiate effectively in the workplace and achieve the results you desire.

Agenda 

• Gain insight into your own negotiation style
• Take necessary steps to effectively prepare for negotiation
• Negotiate as part of a team
• Read non-verbal communication
• Employ key strategies to build trust and gain respect for your ideas
• Overcome objections and resolve issues
• Manage difficult interactions and build positive relationships

 

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

The Speaker
Colm Brannigan, MA, LLM (ADR), CMed, is the Principal of Mediate.ca Dispute Resolution Services and has been a full-time mediator, arbitrator and facilitator since 1999. with experience in family, estates, employment and commercial (including IT and IP) disputes. In addition to his dispute resolution practice, he has participated as a speaker in professional development programs for the Ontario Bar Association, the Law Society of Upper Canada, Osgoode Hall Law School of York University and Upper Canada Dispute Resolution. He is also a Co-Lecturer at the forthcoming 4th Advanced Legal Negotiation conference in Toronto.

Colm has been a part-time Professor in both mediation and law at both Humber and Sheridan Colleges. He is the Founder/Moderator of "Mediate-Canada", an ADR listserv hosted by Google Groups, and Co-Chair of the ADR Institute of Ontario Technology & IP Section. He is a member of the ADR Institute of Ontario, the Ontario Bar Association – ADR Section, the American Bar Association Section of Dispute Resolution and various other professional organizations. Colm was a member of the Toronto Mandatory Mediation Roster from 1999 until 2005 and is a member of the World Intell

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This webcast was recorded on March 25, 2008

Employee engagement is a real challenge in today's multi-generational organization, including yours. As an HR professional you must take employee engagement to the next level. A multi-generational engagement program that fits your organizational needs is critical. Achieve higher productivity, motivation, and retention by understanding, developing and maintaining employee engagement in the new workforce. Purchase this archived webinar and gain the essential tools and practical strategies required to understand your organization's generational mix, develop a multi-generational engagement program, and implement your program effectively.

Agenda 

• Understand and define the different generations in your organization
• Engage each of the four generations
• Identify the influencers of engagement of your organization's generational mix
• Evaluate existing HR practices for engagement across the generations in your organization
• Jump-start engagement across different generations by tailoring your HR strategies to your company's generational mix
• Present the case for a multi-generational employee engagement program

 

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

The Speaker
Barbara Adams, CHRP, BA, is a senior business executive with over 20 years' experience within the human resources field. As Managing Director of HR architects, she provides business consulting mainly in the creative implementation of human resources strategies, objectives, and processes; the facilitation of strategic planning, workshops, and management retreats; and the design of people-oriented workplace practices. She also provides ongoing human resources consulting on a contract basis.

Previously the Vice-President of Human Resources for one of the 50 best employers in Canada, Barbara is a Certified Human Resources Professional, a Certified Chief Executive, a Certified Compensation Professional and holds a BA in Business Administration (Entrepreneurial Leadership). She is past Chair of the Fraser Valley Advisory Council for the BC Human Resources Management Association, instructor of Human Resources Management for Langara College in the Business Administration Certificate Program, and instructor of Operating the Small Business in the Small Business Management Certificate Program.

If you would like more details about this product, or would like to order a copy online, please click here.

Webinar information current as of May 29, 2008

Making the leap from manager to coach plays a critical role in every workplace. Whether the focus is on providing regular constructive feedback, monitoring relationships, ensuring to maintain harmony in teams or learning to communicate like a coach, our Webinar can guide managers to develop these and other proven coaching and leaderships skills. This interactive Webinar can help you gain essential tools and practical strategies required to make the leap from manager to coach in your workplace. This is your opportunity to gain vital coaching skills to make you more effective as a manager and get your employees more engaged ensuring a more motivated and productive employee in the workplace.  

Learn how to:  

• Differentiate between managing and coaching
• Identify critical coaching success factors
• Communicate like a Coach
• Develop a successful mentoring relationship
• Provide constant and constructive feedback
• Coach the difficult employee - how to pinpoint the problem
• Engage employees to create a productive environment
• Use tools that can develop the maximum potential of all employees
• Coach in a cross functional team
• Coach a team vs. the individual

Speaker

Sara Lee, CHRP, CGA has over 18 years of combined human resources, finance and management consulting experience. Throughout her career, Sara has worked with public and private, union and non-union organizations in a variety of business sectors including oil and gas, engineering, real estate, manufacturing, information technology, health services, and financial services.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• An Internet connection
• A sound card

Each archived webinar consists of a recording only of the live event. There is no time limitation in usage, you can play, pause and stop the presentation at your convenience.

If you would like more details about this product, or would like to order a copy online, please click here.

"This webinar was excellent. It provided me with some direction on how to deal with an ongoing employee issue."

"The speaker clearly communicated and emphasized the important key drivers used to engage employees."

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Webinar information current as of May 14, 2009

CCH's How to Engage Employees will provide tools and techniques to assist you in managing the distractions that face your employees on a daily basis and refocus them on company objectives. In today's volatile landscape, there is no other single variable that can produce bottom line results like your employees. Employee Engagement is the critical mandate of the HR department. Add value, contribute to the bottom line and Engage your Employees for success!

Areas to be covered:

• The key drivers behind employee engagement
• The critical impact of managers on employee engagement and the employment relationship
• The importance and methods for measuring employee engagement at the management level
• Strategies for enhancing management capabilities
• The complexities behind the employee-manager relationship
• Specific management behaviours that drive employee engagement

Speaker

Barbara Adams
Barbara Adams is a business executive with over 25 years' experience within the human resources field. As Managing Director of HR architects, Barbara specializes in bringing a business approach to an organization's people practices. Applying a coaching style, she takes a creative yet structured approach to the implementation of human resources strategies and ideas; the design of people oriented workplace practices; and the development of people within these organizations. In presentations and projects, Barbara works to translate theoretical concepts into practical and realistic applications by the organization and the individuals within those organizations.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Internet connection
• a sound card

Each archived webinar consists of a recording only of the live event. There is no time limita

If you would like more details about this product, or would like to order a copy online, please click here.

"An excellent information tool that helped to shed some light on a difficult subject in today's business environment for individuals who might not know where to start."

"The information provided during the webinar was useful and I will be able to integrate some best practices into our current succession planning process."

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Webinar information current as of March 26, 2009 

The responsibility of developing and finding tomorrow's leaders today is a daunting task. This archived webinar will teach you how to audit your current succession initiatives while ensuring your planning integrates with broader corporate strategies. You will also gain insights into employer best practices and common pitfall as well as the tools and techniques you need for developing current initiatives into winning succession management programs.

Learn how to:

• Ensure that succession planning integrates with broader corporate strategies and plans
• What is the goal of succession planning
• What role corporate culture plays in succession planning
• Utilize resource planning to support succession planning
  • The importance of having a strong assessment tool for evaluating competencies
  • How to balance internally focused succession plans with an understanding of the talent available externally
  • Resource planning tools that support succession planning
• Develop an action plan for succession planning

Speakers

Sandra Weeks
Sandra Weeks brings over 20 years of consulting experience managing a wide range of human resource projects in all industry sectors. She also has extensive experience in designing and delivering professional development activities for human resources professionals. Specifically, she has over 15 years experience as an Instructor in the WorldatWork Certification program, delivering certification courses in Total Rewards, Base Pay Design and Performance Management. In a

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on November 16, 2006

Want to transform your employee unit into a high-performance team? It's been proven time and time again that when you use effective coaching and communication strategies, you can easily motivate your employees to reach higher levels of productivity. Improve Workplace Performance Through Effective Coaching and Communication is loaded with tips on how to motivate your employees and improve the dynamics of your team.

Agenda

• Discover key strategies to boost employee motivation
• Pinpoint the major roadblocks to successful teamwork
• Identify strategies to overcome these roadblocks
• Understand the "hows" of effective communication
• Avoid pitfalls of poor communication habits
• Encourage your team members to maximize their work performance by utilizing five key coaching skills
• Make the connection between dedicated coaching and return on investment

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions.

The Speaker
Tammy Dewar, PhD, has been a coach for organizational leaders since 1996, with over 20 years' experience designing and delivering leadership and learning solutions. She will provide you with practical knowledge and step-by-step guidance to help you successfully coach your team, boost employee morale, facilitate effective communication, and drive higher performance.

If you would like more details about this product, or would like to order a copy online, please click here.

Webinar information current as of December 2, 2010

Bonus Material: A copy of the supporting paper and a complete Question and Answer document prepared by the speaker will be provided in this archived webinar.

In a period of uncertainty and high turnover, workforce planning is an important element of an organization's overall strategic plan. Being proactive in anticipating workforce needs helps to maximize organizational efficiencies and avoid unnecessary costs that commonly result from unanticipated change. Today's HR professionals must have a clear understanding of how to develop an effective workforce plan that will cultivate organization-wide efficiencies. Learn how to better prepare for HR related contingencies that could prevent an organization from reaching its strategic goals.

Key Learning Objectives:

• Understand the relevance of linking the workforce plan to the organizational strategic plan
• Recognize the value of executive buy in to the success of the workforce plans
• Appreciate the need for preplanning
• Understand the importance of organization wide involvement in the development and maintenance of the workforce plan
• Understand how the workforce plan impacts the various functions of HR
• Appreciate and communicate the significance of ongoing measurement and revision

Speaker

Kathline Holmes, CHRP

Kathline Holmes, President of Gailforce Resources is an engaging and dynamic speaker who has a passion for people and a talent for aligning people and processes to business goals. A Certified Human Resources Professional with HRM training from Cornell University, she serves on the BC Human Resources Management Association Advisory Council for the Southern Interior Region and contributes articles as an HR expert and mentor for HEART Business Journal for Women.

With almost two decades of experience in management, career counselling and workshop development and facilitation, Kathline combines her vast experience, knowledge and skills to offer services that assist businesses to create a workforce with the characteristics and qualities required to drive their desired outcomes. She takes pride in providing up to date information to meet the human resources needs faced by business today.

Format

The following is re

If you would like more details about this product, or would like to order a copy online, please click here.

For many people, trends are either for (1) the bean counters upstairs to find more reasons to slash our budgets or (2) the organizational leadership to find more reasons for us to do more with less. These perceptions could not be further from the truth. While the improper use of trends lends itself to the boring staff meeting and Death by PowerPoint full of meaningless statistics; trends in all actuality provide a window into the organizational external environment and provides a roadmap to the direction the organization should be headed. This direction could be to capitalize on organizational strengths, take advantage of short lived market opportunities, avoid situations that emphasize organizational weaknesses or to prepare for a potential crisis either financial or operationally.  While the effective presentation of trends can provide critical environmental intelligence to the senior leadership; it is the integration of that intelligence into human resource (HR) plans, aligning the revised strategic and operational plans to the business model and aggressively implementing those plans that will provide organizations the critical edge over their competition.

What are trends? How important are they? Why should we use them? How do I integrate trends into my HR plan?  How do I align the changed plan into my firm’s business model/ What are the leading HR trends for 2012?  How do I recognize and measure success if I use the trends in my planning efforts? While these questions may seem daunting, today’s HR professionals must have a clear understanding of how to effectively use HR trends as a critical management  tool to update and improve their HR plan so that it effectively  meets organizational needs based on the business model  and implement an HR plan that effectively addresses the challenges and opportunities presenting by the HR trends in 2012 and provide an organization the flexibility, agility and nimbleness to retain its completive edge

Learning Objectives:

• Understand what trends are, their importance, their value as intelligence and as environmental tools
• Understand the principles behind using HR trends as environmental intelligence and management tools.
• How to develop and integrate metrics into the trend analysis and plan development process. How to recognize success.
• Understand the leading HR trends for 2012.
• Understand how to use HR trends as environmental intelligence and management tools and how to incorporate trends into HR operational and strategic planning efforts.

This Webinar Includes:

•  PowerPoint presentation with slides 

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Int

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"I found the Employee Engagement Strategies session very beneficial. It reinforced my belief that although business strategies are important, the success of a company truly depends on the level of commitment the employees have towards the company. That commitment comes through engagement."

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Webinar information current as of December 8, 2010

Bonus Material: A copy of the supporting paper and a complete Question and Answer document prepared by the speaker will be provided in this archived webinar.

This webinar will present the most current information on recommended strategies to enhance employee engagement within today's workplace. The webinar speaker will explore human resources strategies that can be implemented company wide and what it takes to support the implementation of these strategies. Especially how you can prepare managers to positively impact the implementation and the resulting employee engagement. In this webinar you will not only learn strategies but also specific tactics that can be implemented immediately to impact productivity and company results.

Key Learning Objectives:

• Update your knowledge on current employee engagement research
• Learn ten key strategies for enhancing employee engagement
• Methods and tactics for implementing engagement strategies
• The human resources role in driving employee engagement
• The critical impact of managers when implementing engagement strategies

Speaker

Barbara Adams, Managing Director of HR Architects

Barbara Adams is a senior business executive with 25+ years' experience within the human resources field. As Managing Director of HR architects, Barbara specializes in bringing a business approach to an organization's people practices. Applying a coaching style, she takes a creative yet structured approach to the implementation of human resources strategies and ideas; the design of people oriented workplace practices; and the development of people within these organizations. In presentations and projects, Barbara works to translate the

If you would like more details about this product, or would like to order a copy online, please click here.

"Wayne provided me with much food for thought, along with an personal action plan to build my network and get going on my next move!"

"Not only was this helpful and motivating in my HR role, I'll be sharing it with others in fields of: Political Communications, Construction Industry and Medical field. Impressive that the content is applicable to many career paths."

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Webinar information current as of November 4, 2010

Bonus Material: A copy of the supporting paper and a complete Question and Answer document prepared by the speaker will be provided in this archived webinar.

It can be easy to become complacent with your current career opportunities, particularly when economic conditions suggest fewer opportunities for advancement exist. Take control of your career and realize your true potential regardless of external factors. In this webinar learn strategies for better managing your career and positioning yourself for more fulfilling opportunities. Capitalize on the chance to take your career from good to great.

Key Learning Objectives:

• Recognize and define their skills, interests, and values
• Understand how their skills, interests, and values align with multiple career opportunities
• Identify the best ways to structure their career plans towards continual learning and progression
• Analyze their current career profiles and explore various career clusters and pathways
• Set achievable goals and make informed, fulfilling decisions about where they plan to be in the future
• Understand how personal ethics can affect business decisions
• Apply decision-making strategies to career choices

Speaker

Wayne Rawcliffe, Founder and President of Senga Consulting Inc.

Wayne brings over 25 years of organizational effectiveness experience as a

If you would like more details about this product, or would like to order a copy online, please click here.

This webinar introduces you to a relatively new social science paradigm, Followership. For many years followership was viewed as an appendage to leadership and in many business schools, the focus has been on leadership. Why? The answer is really very simple. Leadership has always been viewed as the foundation of organizational power and influence. Did you know that leaders really spend 20 to 30 percent of their time leading, and 70 to 80 percent of their time following, but that following has never been viewed as an essential activity?

Most people have a rather negative perception of followers. Children’s games of Follower the Leader, automotive manufacturer Audi’s bold declaration of “Never Follow” and parent’s warning to their children if “”Johnny is going to jump off of a bridge, are you going to follow him? ; reinforce the negative societal perception of sheep –like followers who are easily influenced, molded and are of little worth. Like with leadership,  there are specific  and distinct followership styles and associated behavioral attributes that certainly have an effect on organizations and their performance.

Leadership model’s like the Hersey-Blanchard Situational Leadership Model, focuses on leadership style based on the follower or group maturity level. Though this particular model has much research to support the premises of the theory, the focus is still on leadership influence and power based on a follower maturity level, versus a behavioral interaction and follower influence on the leader. What you will learn during this webinar is the use of a behavioral based leadership model that focused on the development and power-sharing relationship with organizational followers that is essentially a mutually beneficial symbiotic relationship where the leader and follower grow and learn from each other where leaders learn to become Transformational Leaders and followers learn to become what is termed Exemplary Followers. This will not be an attempt to conduct a comparative study of various leadership styles.

The concepts behind Exemplary Followership and Transformational Leadership become essential in organizations that are focusing on becoming self-directed team based organizations. Unfortunately, organizations that bandy the team word around and say: We are going to be a team! Or We have a team based organization, when in reality; the teams are just miniature versions of the larger rigidly formal hierarchy of the larger organization. At that point, the team concept becomes a joke and sinks beneath the waves of failure. In order to successfully implement these concepts in your organization, major organizational cultural change will become necessary in order to adopt and integrate e

If you would like more details about this product, or would like to order a copy online, please click here.

"An excellent information tool that helped to shed some light on a difficult subject in today's business environment for individuals who might not know where to start."

"The information provided during the webinar was useful and I will be able to integrate some best practices into our current succession planning process."

- Tammy Stevenson, Human Resources Advisor

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Webinar information current as of March 30, 2010

HR practices are always on the front line and mistakes can put your organization at risk, not to mention impact your bottom line and jeopardize your department's credibility. This archived webinar will look at the top ten mistakes in HR, providing you with the tools you need to recognize them in advance and implement the appropriate mitigation strategies.

Bonus: A copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speaker will be provided in this archived webinar.

Learn how to:

• Appreciate the importance of aligning and communicating individual and corporate goals
• Recognize the need for job descriptions and their usefulness in an integrated HR Strategy
• Appreciate the true consequences of retaining counterproductive employees
• Grasp the importance of employee recognition and the impact of neglecting to provide continual feedback
• Know why they need to define the "rules of engagement" for staff
• Learn how to deal with a management team that wants to cut your training budget

Speaker:

Timothy R. McConnell, B.A, M.P.A., SPHR, CMC
Tim McConnell is Managing Partner and a Senior HR Strategist with McConnell HR Consulting Inc. in Ottawa. He has over 25 years experience in Human Resources management, both as a Director of HR and as a senior HR consultant. Tim provides strat

If you would like more details about this product, or would like to order a copy online, please click here.

"Very informative, direct and relevant information provided."

"The session provides a comprehensive overview of the considerations, activities and processes required to effectively navigate the complex topic of terminations."

- Chris Perkins, Director Change Management

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Webinar information current as of October 6, 2009

In an unstable economy, employers are faced with some tough decisions surrounding layoffs and employee terminations. During this webinar, Jamie Knight of Filion Wakely Thorup Angeletti LLP will give you the tools you need to successfully determine, administer, and oversee the temporary or permanent reduction of your work-force. Jamie will walk you through tips on how to effectively communicate to your staff, ways to manage rumours and response reactions and how to ensure that the ‘survivors’ remain engaged and motivated.

Key Learning Objectives:

• Improved decision-making about work-force reductions
• Understanding the importance of pre-determined policies and procedures for lay-offs and employment terminations
• The various types of work-force reductions and understanding the appropriate choice
• Legal and effective implementation of work-force reductions and follow-through
• Managing the fallout – the need for effective internal and external communication
• Recognizing the importance of keeping the remaining employees informed and engaged

Speaker

James G. Knight
Jamie Knight, a partner at Filion Wakely Thorup Angeletti LLP, represents management in all areas of employment and labour relations law, with particular experience in guiding employers through all stages of the dismissal process, including trial and appeals if litigation ensures. Jamie is a teacher and trainer, and advocates sound human resources practices in both union and non-union workplaces. His clients are in industries as diverse as manufacturing, technology, financial services, entertainment and construction. Jamie is an experienced litigator, in

If you would like more details about this product, or would like to order a copy online, please click here.

"Lauren Bernardi is an excellent speaker who presented a point of view that was believable with real life scenarios."

"The session was very informative. I was listening both as a supervisor and an employee. It reminded me that it is all about 'how' you relate to your employees or supervisor and that it is important to relate to them both negative and good things. We all like to hear we are doing a good job. I am grateful that I work in a place that does that."

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Bonus: An article on "Nine Steps to Effective Discipline", a copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speaker will be provided in this archived webinar.

Webinar information current as of November 19, 2009

To remain competitive in today’s economy, organizations must make the most effective use of limited resources. Doing so requires a well managed, performance driven workforce. Learn key strategies for driving your workforce towards successful job performance and in turn, improve your company’s future outlook.

Key Learning Objectives:

• Be aware of the impact of recessionary times on employee performance
• Recognize the difference between performance issues and disciplinary problems and why it matters
• Understand how to enhance employee performance by setting goals and expectations, and providing meaningful feedback and support
• Recognize the importance of effective disciplinary measures in maintaining efficient operations
• Be capable of handling problem employees: learn how to determine the cause and correct the problem through performance improvement plans, progressive discipline and other management tools

Speaker

Lauren Bernardi

Lauren has been practisin

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Webinar information current as of December 3, 2009

HR professionals are striving to become strategic partners; a key success factor is the ability to measure results. Join us as Kathline Holmes CHRP, walks you through best practice tools and techniques that are used to measure HR results. Guidance around HR Metrics, benchmarking and how to present these results successfully, in order to build buy in from the executive team, will also be covered.

Bonus: A copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speaker will be provided in this archived webinar.

Key Learning Objectives:

• Understand why you should care about HR Metrics
• Look at common mistakes around developing and implementing Metrics
• Recognize the different types of metrics
• Tips on selecting metrics
• Get the tools you need to create your own dashboard
• Effective ways to communicate your results

Speaker

Kathline Holmes, CHRP
Kathline Holmes, President of Gailforce Resources is an engaging and dynamic speaker who has a passion for people and a talent for aligning people and processes to business goals. A Certified Human Resources Professional with HRM training from Cornell University, she serves on the BC Human Resources Management Association Advisory Council for the Southern Interior Region and contributes articles as an HR expert and mentor for HEART Business Journal for Women.

With almost two decades of experience in management, career counselling and workshop development and facilitation, Kathline combines her vast experience, knowledge and skills to offer services that assist businesses to create a workforce with the characteristics and qualities required to drive their desired outcomes. She takes pride in providing up to date information to meet the human resources needs faced by business today.

For more information, please visit http://www.gailforceresources.com

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Internet connection
• a sound card

This archived webinar includes:

• P

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"Very interesting - negotiating skills is something I never really learned about before, and it is nice to now have a sense that I can improve my skills."

"If the quality of one's communications are a main determinant of the quality of one's life, this webinar on negotiation is a must."

- Paul Stratford, Webinar Participant

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Webinar information current as of October 15, 2009

Studies have shown that today’s professionals spend up to twenty-five percent of their time negotiating and resolving conflicts. Therefore, the success of these professionals and the success of their organizations rest heavily on developing effective negotiating skills. It's a whole new ball game today, as the old rules regarding negotiating have changed substantially since the world went into a global recession. Those who wait for an economic recovery will have lost out on significant opportunity. Learn to be proactive by better understanding the challenges that face us and how to deal with them effectively. Join speaker Brad McRae and enhance your negotiation skills from competency to mastery.

During this webinar you will:

• Learn how to negotiate with increased confidence and professionalism
• Come to the table incredibly well prepared
• Understand where your negotiation style works for you and where it works against you
• Learn why negotiating during a recession is more difficult and how to find the hidden opportunities therein
• Learn how to carry out the negotiation process with the *Master Negotiator’s Preparation Form

Bonus: A copy of the supporting paper prepared by Dr. Brad McRae along with the Master Negotiator's Preparation Form™ will be provided with this archived webinar.

Speaker

Dr. Brad McRae
Dr. Brad McRae, CSP is Director of the Atlantic Leadership Development Institute and the author of Negotiating and Influencing Skills: The Art of Creating and Claiming ValueIf you would like more details about this product, or would like to order a copy online, please click here.

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