Sponsored article: One company's evolution from a small component manufacturer to a major supplier of precision vacuum equipment highlights the importance of expert knowledge for winning customer trust

The Bundesliga season will restart on May 16 after a suspension of more than two months, the German Football League (DFL) said on Thursday, becoming the first European league to resume amid the coronavirus pandemic. The DFL said the season would restart under the terms of a strict health protocol that bans fans from the stadium, with six games on Saturday, including the high-profile Ruhr valley derby between Borussia Dortmund and Schalke 04.

Social justice: do Canadian school counsellors play a role Skelton, Shelley; McBride, Dawn Lorraine It is our purpose to report the results of a nationwide survey of school counsellors regarding their current level of understanding of social justice, perceptions of marginalization in Canadian schools and different forms of advocacy within this profession. The role of school counsellors in Canada continues to evolve as school counselling becomes more professionalized. Advocating for marginalized student populations often falls under the unofficial responsibilities and ethical role of the school counsellor. This study found that the majority of school counsellors engage in a number of different forms of social justice. However, their conceptualizations of social justice and marginalization as well as their level of engagement in social justice vary considerably. The prevailing goal of school counsellors is “to have a positive impact on schools and communities” (Ockerman and Mason 2012, 7). One way to generate such an impact is through promoting social justice. However, no research has reported Canadian school counsellors’ descriptions of their roles and responsibilities with respect to social justice activities. To address this gap, we undertook a national survey to determine if and how school counsellors in Canada are involved in social justice issues. In this paper, we define social justice and describe the skills necessary to promote it, describe the survey methodology and results, and discuss the implications of this research. Permission to archive final published version granted by publisher.

When harshly criticized or verbally attacked: a six-step communication plan for teachers McBride, Dawn Lorraine This article outlines a six-step communication plan to help teachers, particularly those new to the profession, handle critical, verbally abusive adults, particularly parents, in a respectful and assertive manner. The plan offers a step-by-step guide of how to engage in self-regulation, be assertive and use conflict resolution strategies to move the interaction from problem centered to solution focused. These strategies have been successfully presented to undergraduate education students, teachers in schools and counsellors working in community services. Research on the six-step plan revealed beneficial changes in student teachers' levels of confidence and abilities to stand up to verbally intimidating parents when they followed this plan of communication. Ample examples and author commentary are actively integrated to make the communication plan an informal read. Permission to archive final published version granted by publisher.

From traumatized to energized: helping victim support volunteers cultivate compassion satisfaction in the face of crisis Shivji, Alisha M.; McBride, Dawn Lorraine Open access

It is a chance for stakeholders in the banking sector to revisit contractual obligations, say experts

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