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My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do?  

I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted?




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TONY HETHERINGTON: We're watching you 

Two South London men awaiting trial on fraud charges have been ordered to hand over £8.6 million.




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TONY HETHERINGTON: £47k bill for new build with no planning permission

In January 2018, my son Michael paid a deposit on an off-plan new build apartment in Smithfield Square, Birmingham. Last year, we discovered that there was still no planning permission.




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I owe £2,232 in tax but the new Chancellor isn't too bothered: TONY HETHERINGTON investigates 

I closed my company in March last year. Final corporation tax due stood at £2,232 and I have tried repeatedly to pay this, but now the company is closed, the Revenue just does not accept it.




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I received shock £1.7k bill for a day's mobile phone use abroad

I checked my bill from O2 and found a charge for £1,710 which was taken for 285MB worth of data usage while in Saudi Arabia. But it won't tell me what it was used on.




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We are worth just over £1m, will our family face inheritance tax?

Our house is worth £600,000 but our £500,000 investments include £100,000 we were told would be free of IHT. How would things be worked out?




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We paid £2k for wedding photos from Celebrity Cruises: where are they?

Me and my now wife got married on a Celebrity Cruise in December of last year. We paid £1.7k for photos to be delivered but three months on, we still haven't received them. What can we do?




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It's worth digging...your PPI claim comes to £2,579 

Ms B.M. writes: I had a Barclaycard, and I believe there was PPI automatically included, so I asked a claims company to look into this for me.




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Basil! I never even use the name...but fraudsters stole it 

S.A. writes: I think some scammers are operating off the back of Beside Asset Management Limited, which you have written about before.




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JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches 

The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better.




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ASK TONY: Travel agent pocketed £225 of our China holiday refund

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.




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Can I get a season ticket refund now Covid-19 makes me work at home?

I have an annual train season ticket which cost just over £5,000. However, I now have to work from home until June 2020. Can I get a refund or delay the ticket until I am back to work?




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'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates

I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details.




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Tui wanted me to pay £100 to postpone my holiday to Italy?

I am trying to defer my holiday with Tui to Italy until next year when the coronavirus outbreak will hopefully be over - but Tui have said if I do that, I will have to pay a £100 fee.




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ASK TONY: I was scammed out of £170, so why isn't PayPal paying up?

I received two texts from PayPal in the early hours of August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am to say it was unauthorised.




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I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund?

My flight to Cambodia has still not been cancelled but I cannot go. I booked through a third party but not sure if this means I can get a voucher in lieu of flights or a cash refund?




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Is a plumber allowed to fix our boiler during coronavirus outbreak? 

Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over. Are engineers able to come out to do necessary maintenance?




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NORTH AMERICAN INCOME: The fund that Trump needs to succeed 

Not even the somewhat conservative portfolio underpinning investment trust North American Income has protected shareholders from the sharp market correction.




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I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?




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ASK TONY: Husband's birthday Beatles treat fell victim to coronavirus

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.




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I need to cancel my TV licence but the website says I can't do that. Can I cancel my Direct Debit? 

I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead?




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TONY HETHERINGTON: My uncle pays £492 a year to long dead funeral firm

'Going through my 91-year-old uncle's paperwork for him, I found he had signed up for Equitable Lifecare funeral plan in 2016, and has been paying £41 a month - £492 a year - since then.'




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ASK TONY: Metro bank froze my account and it has £30,000 stuck in it! 

Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months.




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What can I do to cool down my one bed flat now the weather is getting hotter and I'm stuck inside? 

I live in a small, one bed, second story flat. As the weather is getting hotter, so is my flat. What are the best methods, aside from opening windows, to cooling it down?




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ASK TONY: Why was hard-up son charged £51 to delay car loan payments

My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month.




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'I don't want to fall victim to gender pension gap': Money Diaries speaks to a 33-year-old on £36k

In our latest Money Diaries, we speak to a 33 year-old woman from the South West, who is a teacher with significant savings - but still wants to be more financially prepared for the future.




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£186 vanished after my Wayfair account was hacked: ASK TONY

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.




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Sainsbury's defers £160m dividend as profits remain flat

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.




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ASK TONY:I got a £994 bill... years after I left my student digs 

In June 2014 I moved out of a student house I had been living in for two years while at university. The accounts were in my name. We always paid the full amount of our energy bill on time.




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JANE FRYER recalls the man who revolutionised the entertainment industry 

JANE FRYER: By the time he was 23, Ronan O'Rahilly had fled his native Ireland for London, was running a successful club in Soho, The Scene and set up a record label.




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Davina McCall looks glamorous in a bright yellow asymmetric dress as she hosts the Big Night In  

The TV presenter, 52, showcased her svelte physique in the vibrant asymmetric number, which boasted one dramatic statement sleeve.




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Listeners are left in tears over BBC Radio 1's biggest ever Live Lounge

The Live Lounge recording to support people impacted by Covid-19 sees more than 20 performers cover the Foo Fighters song Times Like These, and was played on the BBC Radio 1 this morning.




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AMANDA PLATELL: How Wills turned into a right royal Goon on the Big Night In - and we loved it! 

AMANDA PLATELL: The most reliable, and dare I say wooden, member of the younger royals stole the show with a comic turn on the BBC's fundraiser The Big Night In.




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Former BBC Radio 4 presenter Richard Sanders dies, aged 62, after catching coronavirus in hospital 

Mr Sanders, who presented the programme Farming Today until 1998, died after contracting COVID-19 while in hospital, current presenter Charlotte Smith said on Saturday.




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Queen will send Captain Tom Moore a personalised telegram when he turns 100

Producers at BBC Breakfast worked alongside Buckingham Palace to organise the celebrations to mark the war hero's big day on Thursday.




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Taron Egerton left 'raging' after discarded cigarette causes a fire at his London apartment block  

The Rocketman star, 30,was reportedly left 'raging' after a discarded cigarette caused a fire at his luxury London apartment block, near the BBC Television Centre in White City on Friday.




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Killing Eve fans are sent into a frenzy as Villanelle and Eve get VERY steamy

WARNING: CONTAINS SPOILERS. During the third episode of Killing Eve, Villanelle (played by Jodie Comer) returns to London for a mission but soon tries to find Eve (Sandra Oh).




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Zoe Ball, 49, says her menopause symptoms include 'terrible anxiety and sobbing' 

Speaking to Tamzin Outhwaite about a new menopause drama, the Radio 2 Breakfast star listed the symptoms the menopause is throwing at her, including 'rage, sobbing, heat and anxiety.'




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Michelle Keegan shares rare video in lockdown to thank fans for support ahead of Our Girl finale 

The actress, 32, joked she was in need of a 'filter' after going a week without washing her hair in lockdown, but still looked incredible, as she thanked Our Girl fans for their continued support.




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Kate and William feel 'responsible' for helping and 'comforting people' during the covid-19 pandemic

Ingrid Seward, editor-in-chief of Majesty magazine, told The Sun that Kate Middleton, 38 and Prince William, 37, are determined to use their influence to benefit the royal family.




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Family TV viewing is back thanks to Covid-19 crisis, says BBC Two boss

Patrick Holland, controller of BBC Two, spoke after the BBC told its staff that the corporation will have to make savings of £125 million this year after coronavirus affected its income.




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RICHARD LITTLEJOHN: When will TV news stop scaring us to death over coronavirus crisis? 

RICHARD LITTLEJOHN: Back in 2004, in the run-up to the U.S. Presidential election, I was invited to take part in a special edition of the BBC's Question Time, live from Miami.




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Oxford scientists working on coronavirus vaccine will know in six weeks if it's likely to work 

Sir John Bell, Regius professor of medicine at Oxford University, said 'several hundred' people have now been given the jab in the first British trial to find a vaccine.




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Son of Count Folke Bernadotte reveals he first heard about his father's assassination on the radio

Speaking to BBC World Service's Witness History, Count Bernadotte's youngest son, Bertil Bernadotte, told how he first learned of his father's death while listening to the radio at the age of 12.




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Heartbreaking photographs reveal doctors and nurses working a 12-hour night shift 

Photographer Christopher Bobyn of Nine, BBC News Scotland was granted exclusive access to the NHS ICU at Hairmyres hospital, in East Kilbride Scotland over a period of 12 hours.




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Shostakovich: Symphony No 11 review: It's brilliantly orchestrated here by the BBC Philharmonic

Shostakovich's 11th Symphony here receives a performance of exceptional eloquence from the Manchester-based BBC Philharmonic under their chief guest conductor, the Finn John Storgårds.




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Peter Sellers' ex-wife Britt Ekland, 77, claims comedy actor was a 'very tormented soul'

Britt Ekland, now 77, was married to British comic actor Peter Sellers from 1964 to 1968. She's spoken candidly for the first time about their fights and his controlling ways in a new BBC documentary.




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Inmate, 18, jailed for a group attack on a young girl admits he self-harms to 'show remorse'

In BBC Three's Boys Banged Up, filmed at Hydebank Wood prison in Northern Ireland, inmate William claims he self harms out of remorse for his part in an attack on a young girl.




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Get ready to party like it's 1945

Tomorrow, we mark the 75th anniversary of VE Day. After six years of wartime restrictions, May 8, 1945, saw the nation pour onto the streets to celebrate.




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Mick Jagger, 76, is quarantining at his 16th century French castle La Fourchette

Sir Mick Jagger is currently happily holed up at his 16th century French castle, La Fourchette, which is situated on the banks of the Loire as he quarantines during the coronavirus pandemic.