When Lucy White broke two vertebrae in a skiing accident in the French Alps, she was relieved to have bought insurance. But two hours after calling the emergency line, she was still being left on hold.

'My experience has been absolutely dreadful,' says father who claims he got 50-60 letters from the taxman about his case in the past 18 months. 'They are incompetent at HMRC. They show no empathy.'

A dog is not just for Christmas. Chocolate is not just for Easter. Low-alcohol beer is not just for Dry January - at least, that appears to be the case when it comes to sales trends.

Analysis found an average 2.9 per cent hike in home insurance premiums, but some areas of the UK saw price rises of nearly 5 per cent over the course of the last year.

Following news that the budget airline is the latest to go bust, customers stranded abroad will be left wondering how they will get home - but a third of those are likely to be left vulnerable.

Energy auto-switching services are not always giving users the best deals, with some comparing only 15 out of around 70 possible energy suppliers, new research has revealed.

With an aggregate median download speed of 28.9Mbps, the West Midlands city was quicker than any of its rivals, according to research from RootMetrics.

Comparison site Energyhelpline said the average £98 per month UK energy bill will rise by £29 for those working from home with children whose schools have closed.

With our partner, Compare the Market, you can compare insurance and exclusive deals and get rewarded with Meerkat Meals and Meerkat Movies when you buy a qualifying product through them.

Britons could make the most of their extra time at home by switching suppliers, potentially saving hundreds of pounds a year on their bills.

Seven in 10 burglaries are committed when no one is in the home and while the lockdown is forcing most people to spend more time indoors, it will homes left empty long-term that are particularly at risk.

Mother-of-two Carla Turnbull (pictured with husband Robbie and children Riley, four, and Lucia, two,) took action after her children's nursery indicated it would charge full fees in a lockdown.

Exclusive figures today reveal that the average family will be left with little more than £1 a week to spare if they don't adjust their spending habits after a 20 per cent pay cut.

One in ten customers could be due a rebate of more than £200, while almost half are owed £136, says Uswitch. Overpayments arise when bills are paid by direct debit.

If you're thinking of taking out insurance to protect yourself from financial troubles brought on by coronavirus, it's vital you make sure that your policy will actually pay out if you make a claim.

The letter from HM Courts and Tribunals Service hit my doormat last month. I knew what it was before I opened it - for the third time in my life, I had been selected for jury service starting later this month.

The expansion of the so-called day of deals and discounts for Amazon Prime subscribers worldwide will build on last year's growth, which saw Prime Day last 36 hours in total.

Amazon have officially announced when Prime Day 2019 starts. Here's our top tips on how to stick to your budget and find the best deals during the two-day Amazon event.

Amazon Prime Day has just passed the halfway mark and there are still thousands of deals on beauty, home, health and personal grooming products until midnight tonight. 

Black Friday 2019 is almost upon us and Amazon will once again be offering deals across tech, home, beauty and more. Here are our top tips on how to get the very best Amazon deals this year.

Coffee pod machines offer the perfect solution for avid coffee lovers looking for their daily caffeine fix. Here are the best five coffee pod and capsule machines on Amazon right now.

While top-of-the-range dehumidifiers can cost as much as £170, Amazon customers are currently raving about a simple-yet-effective one from UniBond called Aero 360 that costs just £7.99

As winter approaches and it's time to upgrade your bedding for the cold temperatures, Amazon customers have settled on which is the best pillow to buy: the Silentnight Deep Sleep pillow.

The e-commerce giant has been snowed under with orders of toilet rolls, wipes, tinned food and other vital goods for Britons bracing for self-isolation.

Liverpool were 25 points clear of second-place Manchester City before the coronavirus outbreak brought matches to a halt, and key to that success was Senegalese forward Sadio Mane.

Raheem Sterling claimed he would prove his aggression against Everton after being shocked by his low rating on FIFA 20 before his ePremier League Invitational quarter-final.

The Manchester City winger revealed his desire to have a room in his house dedicated to trophies and another for the shirts he has picked up throughout his career.

The 22-year-old centre back arrived at the Bernabeu last summer in a £44million move from Porto, but has played just 13 games all season and has played a lot out of position at Real Madrid.

Lauryn Goodman took to social media channel Instagram to announce the news on Monday afternoon, alongside a photo of her with the newborn baby.

White has enjoyed a brilliant season on loan at Championship side Leeds and his form has caught the eye of three Premier League giants, according to The Athletic.

Kevin De Bruyne has warned Thierry Henry that he is ready to break his 17-year-old Premier League assist record when the season resumes. The Belgian is only four short of Henry's total of 20.

Mario Balotelli (left) gave a rare interview and opened up on how a deal to take him to Turin to play for Juventus after Manchester City collapsed as he chose not to ignore an offer from his boyhood AC Milan.

Shaun Wright-Phillips has admitted he planned to spend his whole career at Manchester City before he was caught off guard in being sold to Chelsea in the summer of 2005.

EXCLUSIVE INTERVIEW BY MATT BARLOW: Rabbi Matondo was among the wave of fearless young British footballers who set out to forge their futures in Germany.

The Premier League holds a pivotal meeting this morning to decide on the details of 'Project Restart', with plans to resume the season to be ironed out before they seek Government approval.

The Argentine has revealed how his diet did not agree with his body, with regular barbecues and steaks leading to the striker putting on weight and suffering dizzy bouts during games.

Manchester City striker Sergio Aguero has heaped praise on Virgil van Dijk, admitting the Liverpool defender's physical attributes make him extremely tough to play against.

Wright-Phillips and Ashley Cole were subjected to monkey noises and insults during England's 1-0 defeat inside the Bernabeu, which saw the FA lodge a complaint to FIFA over the incident.

Adebayor, who is currently isolating in his native Togo, refused to give money to help battle the deadly virus before expressing his desire to be able to do as he pleases with his wealth.

It's likely that the remaining 92 Premier League matches will be played at 'neutral' venues if the season can resume. But which of the top-flight stadiums is best equipped to stage the games?

Top-flight officials are considering a number of measures to improve the safety of players and staff amid the coronavirus crisis, including neutral venues and extra substitutes in every game.

Manchester City will face a High Court trial over damages claims from eight men who were sexually abused by paedophile football coach Barry Bennell.

The Premier League's biggest clubs face a further financial headache and the risk of breaking sponsorship agreements over the cancellation of this summer's pre-season tours.

EXCLUSIVE BY JACK GAUGHAN: Marsh was up at 3am on Sunday, busy juggling Tupperware. The Premier League needs feeding and a fair number of its big names are relying on the personal chef.

The Sun reported that the 29-year-old had flouted Government guidelines just weeks after he apologised for holding a sex party with two escorts. Walker released a statement on social media.

Wayne Rooney has set his sights on playing as long as he can as he prepares to make his debut for Derby County.

TOM COLLOMOSSE AT PRIDE PARK: Wayne Rooney could not manage a goal on his return to English football but produced two moments of quality that showed he can still make an impact.

AMITAI WINEHOUSE AT SELHURST PARK: If Roy Hodgson was hoping for a favour from the man he made England captain, Wayne Rooney was not in an obliging mood.

ADAM SHERGOLD: The third round weekend of the FA Cup brought a small sprinkling of upsets and much soul-searching about the competition. Here's what we learned over the weekend.

ADAM SHERGOLD AT THE PTS ACADEMY STADIUM: Wayne Rooney was the centre of attention but Northampton proved themselves far from starstruck as they matched Derby blow for blow.