Abigail bought a shower from Screwfix for £119.99 and when Triton refused to repair it, the retailer stepped in and treated the customer right. Here's how to get the same result

I checked my bill from O2 and found a charge for £1,710 which was taken for 285MB worth of data usage while in Saudi Arabia. But it won't tell me what it was used on.

P.S. writes: I am secretary of a not-for-profit charity. ScottishPower for some reason reduced the utility payments for our premises from £748 a month to just £1.

What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end.

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.

I am trying to defer my holiday with Tui to Italy until next year when the coronavirus outbreak will hopefully be over - but Tui have said if I do that, I will have to pay a £100 fee.

I received two texts from PayPal in the early hours of August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am to say it was unauthorised.

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?

I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes.

We have a chunk of cash we want to tuck away for up to five years. I have seen two bonds advertised through Google. One is named Chelsea Bonds, the other is Infinity Bonds.

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.

I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead?

'Going through my 91-year-old uncle's paperwork for him, I found he had signed up for Equitable Lifecare funeral plan in 2016, and has been paying £41 a month - £492 a year - since then.'

Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers.

My employer has told me to take a 20 per cent pay cut due to the impact coronavirus is having on the business, yet I still have to work full-time. Is this allowed and what can I do if I'm not happy?

My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month.

I am a vegetarian and ordered a veggie pizza from a large chain but when it arrived, I found it had chicken on it - why has it taken so long to get a refund?

I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do?

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.

I have received a letter from Lowell Portfolio, claiming an alleged debt of £599 which it says I owe to PayPal. But I rang PayPal and was told that in fact no money is owed on my account.

Both me and my partner are still working and able to meet our mortgage payments, but we were discussing whether we should ask for a mortgage holiday anyway.

The court made 40,000 financial orders last year. There will be a concern that allowing some people to reopen their financial order now will lead to hundreds or thousands of similar claims.

The comedian, 46, has thanked NHS staff and key workers for taking part in the Amarillo remake as he prepares to reunite with Tony Christie for epic an Big Night In performance on BBC 1.

Jo Millington (right), one of Britain's leading forensic scientists, was 'upset and embarrassed' when Joe Arend confronted her and brought up her sexuality, an employment tribunal in Reading, Berkshire heard.

The BBC's Big Night In kicked off on Thursday evening to raise funds for Children In Need, Comic Relief and the battle against COVID-19.

The comedian, 46, appeared in a clip from his Bolton home to introduce his track Is This The Way to Amarillo.

News of the German surrender spread around Britain during the afternoon and immediately bunting and flags appeared in the streets.

Pubs have been shut since the UK went into lockdown on March 23, but Professor Robert Dingwall (pictured) said it is time to relax the rules.

Germany's foreign minister Andreas Michaelis has revealed that the country has 40,000 intensive care beds, 30,000 of which could be used with ventilators.

As part of the revised plans to mark the 75th VE Day anniversary during the coronavirus lockdown announced today, Her Majesty's words will be broadcast on May 8 on BBC One at 9pm.

Speaking to Tamzin Outhwaite about a new menopause drama, the Radio 2 Breakfast star listed the symptoms the menopause is throwing at her, including 'rage, sobbing, heat and anxiety.'

Strictly Come Dancing may go ahead this autumn without its usual studio audience cheering on the performers.

Patrick Holland, controller of BBC Two, spoke after the BBC told its staff that the corporation will have to make savings of £125 million this year after coronavirus affected its income.

SEBASTIAN SHAKESPEARE: Sir Humphrey Burton is to spill the beans in a memoir, including anecdotes about acquaintances like Andrew Lloyd Webber and Leonard Bernstein.

BBC presenter Deborah James, 38, from London, who has incurable stage four bowel cancer, told yhr White Wine Question Time podcast she's 'weirdly enjoying' the coronavirus lock-down.

JOHN HUMPHRYS: The pandemic has changed our way of life dramatically and we're starting to get the hang of it and even, dare I say it, enjoy it.

The presenter, 25, cut a casual figure in a pale grey tracksuit and black bucket hat as she was seen leaving the BBC studios in London on Friday.

HARRY COLE: During a TV documentary about life in the Foreign Office, the head of the Diplomatic Service, Sir Simon McDonald, made it clear that he relished his position of power.

Steve Coogan has revealed the second series of I'm Alan Partridge would have been funnier if he wasn't snorting so much cocaine.

Speaking to Evanna Lynch and Riyadh Khalaf on the BBC's Obsessed With... podcast sexpert Alix Fox said Normal People's portrayal of sex often left her 'wincing' and were 'ominous'.

Jonathan, from Glasgow, told how homeless charities and street groups 'stopped going out' when the coronavirus hit in March in new BBC Three documentary Stacey Dooley: Lockdown Heroes.

PAUL BRACCHI: Antonia Staats, the girlfriend of Professor Neil Ferguson, was telling the general public to 'Stay at home' during lockdown, while she visited the Prof's flat twice.

They star together as DI Kate Fleming and DS Steve Arnott in Jed Mercurio's BBC police TV series Line Of Duty. 

TfL, who operate London's underground network, are 'running the maximum frequency' of services possible. Fewer trains means commuters have been forced to cram into over-crowded carriages.

The broadcaster may be forced to hold off on awarding the gong for this year with what promised to be an action-packed calendar severely disrupted due to the pandemic.

In an unearthed interview shared on the Royal Family's Instagram page today, the Queen, 93, recalled being 'swept along on a tide of happiness' during VE Day celebrations in London.

TV producer and chief executive of WhizzKid Entertainment Malcolm Gerrie, from Newcastle upon Tyne, had no idea why he'd been invited onto BBC Breakfast until his son Olly surprised him.

BBC celebrated the 75th Anniversary of Victory In Europe Day (VE Day) with a star-studded celebration live from Buckingham Palace on Friday.

Current Derby player-coach Rooney set aside his personal friendship with Juventus talisman Ronaldo and reasoned that Messi is the better player due to his ability to 'torture' his opponents.

Coronavirus has placed footballers, managers and clubs in limbo - but that is a state Paul Pogba, Ole Gunnar Solskjaer and Manchester United are used to regarding the future of the midfielder.