Boost contact centre efficiencies with Inbound Contact

In the real-time economy, the demand for cloud services keeps growing with the hybrid cloud as the optimal architecture for handling the inevitable complexity of the agile company’s IT infrastructure.

BT Compute brings you a choice of data centre and expert services that enable you to deliver applications and services where and when you need them -- Global services delivered locally. Our hybrid cloud services blend intelligent network and compute resources giving you the IT infrastructure you need to adapt, quickly and cost effectively.

Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist

Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

Nxtra by Airtel in India pledges to RE100, contracting 422,000 MWh renewable energy. With a commitment to net-zero goals by 2031, the company focuses on operational efficiency and environmental sustainability through innovative strategies.

​​ Global IT Centre will focus on cutting-edge technologies such as cloud engineering, data platforms, digital health applications, hyper automation, and artificial intelligence and machine learning, it further said.

ESDS said its client base includes the Software Technology Parks of India (STPI), SIDBI Bank, Union Bank of India, State Bank of India Capital, and over 400 cooperative banks, as well as, the Embassy Group, Vadilal, and Unibic.

According to Ireland's Central Statistics Office (CSO), data centers consumed 21 percent of all metered electricity consumption in 2023, up from five percent in 2015 and 18 percent in 2022.

While major absorption has been recorded in hyperscalers across major cities, colocation services followed closely witnessing significant growth. This shift, as per Savills, can be attributed to factors such as high capital expenditure and operating expense.

The company recorded a pre-tax non-cash charge of $60 million in the second quarter due to the settlement agreement.

Ameren signed a supply deal with a data center with a power capacity of 250 megawatt (MW). It has also received expansion commitments and executed new contracts for more 85 MW of additional load for smaller data centers and other industries across Missouri and Illinois.

Geothermal power is a renewable energy source that uses the Earth's internal heat to produce electricity and heat water. One-hundred and fifty megawatts is roughly enough electricity to power 38,000 homes.

Beijing officially launched the initiative, dubbed "Eastern Data, Western Computing", in early 2022 as part of President Xi Jinping's push to build a "digital China".

Sify is one among the leading data center operators with existing installed capacity of 190 MW in 12 centers across 6 cities Mumbai, Noida, Chennai, Bangalore, Hyderabad, Kolkata, Bangalore and two upcoming facilities in Noida and Chennai.

STT GDC India, in which Tata Communications holds a minority stake, has 28 data centres across 10 cities, with a combined capacity of more than 318 megawatt of IT load. It has about 1,000 enterprise customers.

Singapore-based data centre operator Princeton Digital Group (PDG) on Thursday announced to invest $1 billion in India and expand capacity to a total of 230 MW in the country.

Investments in Internet Exchange Points (IXPs) and peering networks are set to increase in India due to the data center boom. Companies like Extreme Infocom and DE-CIX India are planning significant investments, aiming to enhance data exchange infrastructure and support growing IT workloads and data consumption by mobile users.

AI models consume a lot of electricity, and the World Economic Forum estimated in April that the computer power dedicated to AI is doubling every 100 days.

“This is definitely a tipping point. We are going from about 1 gigawatt of data center capacity to about 3 gigawatt as a country. And we are all set for that - whether it is within data center or inter-data center connectivity, from laying the fibre from the landing station into the data centers, all of that is something we are very well set to do.”

Around 95 per cent of the existing capacity is in six cities with Mumbai and Chennai leading the race, Icra said.

The investment banking company expects the data center market to undergo significant structural changes, through the introduction of new business models and new investment profiles. Cloud computing is likely to remain the main driver of expansion for the data center industry.

Constellation said it is seeking guidance from regulators after FERC's decision about co-location, which had become a promising prospect for Big Tech's plans to quickly access large amounts of power for its AI expansion instead of waiting for years to connect to the grid.

One of the options is to allow these data centre parks to set up separate power grids, which will allow them to buy power from the power producer or some other power-surplus state instead of the state the infrastructure is domiciled in, another official said.

To further ensure high-speed and ultra-low latency services required in 5G, the Department of Telecommunications (DoT) on Saturday said it has signed an agreement with Linearized Amplifier Technology Services and Vedang Radio Tech.

Shanker Trivedi, senior vice president of enterprise business, Nvidia, on unique strength of India’s digital economy, positioning the country as one of the top three AI economies of the world

The biggest gaps lie in technology readiness, with only 9 per cent of companies possessing the necessary AI capabilities like machine learning frameworks, prebuilt algorithms, and dynamic compute.

The state is set to become a hub for startups and manufacturing in the coming days. Construction of the Amaravati capital city will soon commence using advanced technology, says minister.

Abhinav Srivastava, CIO, Daimler India Commercial Vehicles, talks about how technology is reshaping automotive safety.

Big IT firms such as Accenture, Infosys and IBM along with many midcaps like Persistent, Cyient, Global Logic and others have acquired smaller firms working in cutting-edge technologies.

Organizations can tap into $200 billion AI infrastructure built by Amazon, Microsoft, Google

Chalo enhances public transport with AI-driven solutions, offering real-time bus tracking and data insights. This innovation improves passenger experience and operational efficiency and supports a data-driven culture within the organization. Vinayak Bhavnani, Co-Founder & CTO of Chalo, shares key insights.

With 40% of Amadeus’ product development happening in India, Sreejith A. R, Head of Creation Platform and Shared Services- APAC, details the factors that work for GCC, and the role of AI in making GCCs more efficient.

In an interview with ETCIO, Shalini Warrier, Executive Director, Federal Bank shares how their Digital CoE fosters a multi-disciplinary approach to banking, how it works together with the business to identify new opportunities, tenets of a bank-fintech partnership and how technology is at the fulcrum of every banking innovation.

Suresh Khadakbhavi, CEO of Digi Yatra, envisions a seamless travel experience through innovative technology, emphasizing privacy, efficiency, and sustainability while transforming air travel into a contactless, user-friendly journey.

Recognizing the vital role of Chief Digital Officers, ETCIO recently hosted its inaugural CDO Conclave 2024. This event aimed to foster a confidential executive community for CDOs, encouraging the exchange of best practices, insights, and successes.

GCC leaders discuss how by breaking silos, fostering collaboration, and focusing on execution and innovation, GCCs will be instrumental in India’s journey toward becoming a global economic powerhouse.

As India aspires to reach its future economic and growth goals, GCCs will play a pivotal role in driving economic growth, generating innovation, and creating leadership opportunities, state GCC leaders at the ET GCC Annual Conclave 2024.

As organizations become more complex, the necessity for collaborative leadership—where CXOs work together rather than in silos—has never been more pronounced.

At the recent ETCIO CDO Conclave, a panel discussion titled “Generative AI: The Real Disruptor” brought together industry leaders to explore the transformative impact of generative AI across various sectors.

For large enterprises, Conversational AI isn't just another digital tool; it's becoming a strategic imperative. Consider this: a typical Fortune 500 company handles over 50 million customer interactions annually across various channels – from social media and websites to mobile apps and contact centers.

The evolving roles of Chief Data Officers and Chief Digital Officers amid digital transformation were examined. Industry leaders addressed critical themes such as data governance, innovation, and strategic partnerships, emphasizing the importance of collaboration, customer-centric strategies, and a robust data culture in achieving organizational success

AI is a strategic tool that can provide a competitive edge and foster R&D and innovation through the specific use of the technology. But is it increasingly becoming a mere marketing spiel? Do companies and key stakeholders understand the power of AI and its implied use cases for their domain or business? If yes, who should push AI implementation and skilling objectives in an organization?

Expanding access to insurance is crucial for strengthening our country’s social safety net, addressing inequality, and building a more resilient society.

With the rise in cybercrime, India is today ranked 10th on the World Cybercrime Index. Indians lost more than Rs 1,750 crore to cyber criminals in the first four months of this year itself. In fact, according to the RBI's annual report, the number of online fraud cases has increased by 708% in the last two years.

“We have already crossed 7 million users on the Digi Yatra app. Every day, around 30,000 new users are enrolling in the system. In terms of usage, Digi Yatra has been used more than 30 lakh times across airports in India, and this number continues to grow rapidly.”

The continued spurt in food prices and fading of the high base effect likely led to a spike in October retail inflation figures. According to a report by the Union Bank of India, retail inflation based on the Consumer Price Index is seen jumping to 6.15 per cent, breaching RBI's 6 per cent tolerance band.

Researchers have developed a new laser that makes it possible to measure electron transition energies in small atoms and molecules with unprecedented precision. The instrument will help scientists test one of the bedrock theories of modern physics to new limits, and may help resolve an unexplained discrepancy in measurements of the size of the proton.

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Tropical Depression 18W formed west of Guam and strengthened into a tropical storm. NASA-NOAA's Suomi NPP satellite saw the storm heading into the Philippine Sea early on Sept. 12.

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The sixteenth tropical depression of the Eastern Pacific Ocean Hurricane Season formed on Saturday, Sept. 10 at 11 p.m. EDT and became a hurricane named Orlene early on Sept. 12. NASA-NOAA's Suomi NPP satellite captured an image of the strengthening storm.

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