The University of Bradford Web CMS project began in October 2005 and by the time IWMW 2008 happens we will have purchased our Web CMS and have a new University Web Team in place (just!). "Crumbs - that's taken a long time," you may say! Well, yes - but we know that by the end of the project we will have a Web CMS that suits our organisational needs and is welcomed and accepted by the users, as well as a new resource to assist the University of Bradford in taking its Web presence forward - the University Web Team. So how did we do it? Following on from last year's IWMW 2007 session (People, Processes and Projects - How the Culture of an Organisation can Impact on Technical System Implementation) we will give some insight into why we think our project has continued to be successful - detailing the hurdles we met along the way and how we overcame them - and imparting the knowledge that we have learnt during the project which can help you take your organisation with you and enable you to implement a huge change management project successfully. Hint - it's all about the people! The session was facilitated by Claire Gibbons and Russell Allen, University of Bradford.