Oak City Remodeling in Raleigh, North Carolina, elevates the home renovation experience with comprehensive services.

In this Covid age people need help with disposing of their property and electronic footprint without burdening their family or friends. Sometimes this need includes a reading of grievances at their own funeral.

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DOVER, Del. – The Delaware Division of Small Business launched SizeUpDelaware this week, making powerful market research and business intelligence available to small businesses to help them succeed. Small business owners in Delaware can now access industry-specific and hyperlocal information to help them grow and make smarter decisions using Big Data analysis. The research is individually […]

September 30, 2015

By their very nature, heuristics offer a hands-on approach to discovery, where knowledge is culled through trial and error. They are rules of thumb that give us a framework as we move through the research and design process.

In service design, this kind of framework is also valuable for assessing completed projects to find the weak links. A heuristic can apply to a single interaction as well as to the overall service eco-system. Heuristics can be applied to a single moment in time or to a user’s entire long-term relationship with a service.

This conceptual approach to design recognizes that experiences are coproduced, and that human interaction is a key component of many, if not all, services. As systems grow ever more sophisticated and interconnected, designers will continue to face new challenges. Service design heuristics can help us to frame and think about...read more
By Usability Matters

Designed to help real estate brokers and agents get their MLS listings published across the web on up to 154 MLS publisher sites

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Curedale, Robert, author

Polaine, Andrew, author

Penin, Lara, author