(Telecompaper) KDDI and Altius Link have launched a new customer support project harnessing the digital transformation (DX) expertise of the KDDI Customer Centre, including generative AI technology...

The Posiflex Group has responded to rising demand from customers in Europe by recruiting a seasoned executive to boost the European sales and marketing operations in its KIOSK subsidiary, a manufacturer of kiosks and interactive displays.

Effective immediately, our new business phone number is: +1 302-261-5271

Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Moderating the company's customer support forum
• Updating self-help documents so customers/employees can try to fix problems themselves
• Logging and keeping records of customer/employee queries
• Identify and correct or advise, on operational issues in client website or company systems.
• Working with customers/partners to identify service problems and advising on the solution
• Analyzing service information to spot common trends and underlying problems

• 3 years as a technical customer support representative/engineer
• Ability to build a web 2.0 support practice from the ground up (self help capabilities, forums etc.)
• Experience with website hosting/security/performance and DNS management
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Fluent spoken and written English
• Self motivated, detail-oriented and organized.

• Experience working at a SaaS company preferably a B2C or B2B (SMB – small customers)
• Provided "Web2.0 technical support" (over mail, chat, phone with automated and advanced customer support tools)
• The ability to write very good documentation in English(FAQ, How to's, technical notes)
• Experience with a 24*7 lean support operations (using external answering services or off-shored resources)

Is Apple's Numbers amazing or the worst? Customer support at various levels of software, Figma and P3 color, imagining a colorspace property in CSS, what's Dave doing for productivity, how has offloading CSS Tricks affected Chris, and should we build different websites for mobile vs desktop?

Company: UNIFANE SOLUTIONS (OPC) PRIVATE LIMITED
Experience: 0 to 5
location: Mohali
Ref: 24828694
Summary: Greeting!!!We are Hiring now for an international process. let's work together. Good opportunity for fresher as well.Salary no bar for deserving candidates.Skills and qualitiesWilling to work in night shifts.Fluent in ....

Company: UNIFANE SOLUTIONS (OPC) PRIVATE LIMITED
Experience: 0 to 5
location: Mohali
Ref: 24815142
Summary: Greeting!!!We are Hiring now for an international process. let's work together. Good opportunity for fresher as well.Salary no bar for deserving candidates.Skills and qualitiesWilling to work in night shifts.Fluent in ....

The new center takes the total number of Customer Support Centres of Excellence to ten, five of which are based in Asia.

Four major pain points for Chinese machinery manufacturing enterprises

Having reviewed over 3,800 entries, the American Business Awards® announced that Richmond Alarm is recipient of Gold Medals for Customer Service and Customer Support and a Bronze Medal as Company of the Year, Business and Professional Services.

Customer service as we know it has changed. Today’s customers won’t necessarily call a contact center when they need help. […]

The post Best WordPress Live Chat Plugins for Better Customer Support appeared first on WPHacks.

The records involved conversation logs between Microsoft support agents and customers across the globe, dating back to 2005. Most of the records were redacted of customer contact information, but not all.

COVID-19 is truly a global health issue affecting everyone and causing concern for you, our customers. As we all continue to navigate the uncertainty of this outbreak, SAS is committed to supporting your business as a valued partner and will ensure continuity of service. We created this guide to address [...]

Frequently asked questions related to COVID-19 and SAS customer support was published on SAS Users.

COVID-19 is truly a global health issue affecting everyone and causing concern for you, our customers. As we all continue to navigate the uncertainty of this outbreak, SAS is committed to supporting your business as a valued partner and will ensure continuity of service. We created this guide to address [...]

Frequently asked questions related to COVID-19 and SAS customer support was published on SAS Users.

Company: Nanu India Recruitment Co
Qualification: Bachelor of Arts (B.A)
Experience: 0 to 2
Salary: 1.50 to 3.50
location: Delhi, Pune
Ref: 24828284
Summary: We have openings Customer Support (SEMI VOICE) WORK FROM HOME - LAPTOP & INTERNET MANDATE looking for excellent communication skills Freshers....

Company: 2COMS Consulting Private Limited
Experience: 0 to 4
location: Bengaluru / Bangalore
Ref: 24827835
Summary: Greetings from 2COMS Consulting Pvt Ltd Don't miss the opportunity Job Title: Inbound customer support Exp..0-4 Yrs Salary:- 2LPA to 3LPA Cab + Incentive +Bonus Work Location: Banglore(WFH)

Company: Trimble Information Technologies India Private Limited
Experience: 2 to 4
location: India, Chennai
Ref: 24827582
Summary: Job Description : Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our....

Company: One Degree North Human Resource
Qualification: Bachelor of Arts (B.A), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Bachelor Of Technology (B.Tech/B.E), Bachelor of Education (B.Ed), Bachelor of Science (B.Sc), 12th Class (XII),....