consumer rights

Updated FCRA Summary of Consumer Rights Released with a Mandatory Compliance Deadline of March 20, 2024

Updated March 24, 2023: The CFPB has edited its updated Summary of Rights document to include the correct contact number. 

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consumer rights

UK Consumer Rights Bill - how will it impact the transport sector?

The Government has recently announced that the Consumer Rights Bill is intended to become law on 1 October 2015, subject to the ongoing Parliamentary process. The Bill is relevant to businesses in the transport sector as it will introduce significan...




consumer rights

The Consumer Rights Act 2015 – Less Than A Month To Go…

The UK’s new Consumer Rights Act ( the “CRA” ) becomes effective on the 1st October 2015. As we have previously mentioned whilst this consolidates existing UK consumer law it also brings in some significant changes to the laws appl...




consumer rights

Passengers’ Rights – Applying the Consumer Rights Act 2015

Following a consultation on the Consumer Rights Act 2015 (the ‘Act’), the Government has confirmed that the way in which transport operators cap their liability to customers to compensate for delays or cancellations to services must be c...




consumer rights

Rail Passengers’ Rights – Applying the Consumer Rights Act 2015 to the Rail Sector

Following a consultation on the Consumer Rights Act 2015 (the ‘Act’), the Government has confirmed the way in which train operators cap their liability to customers to compensate for delays or cancellations to services must be consistent...




consumer rights

Are 261/2004 claims redundant? -impact of the Consumer Rights Act 2015

Following the outcome of a Government consultation paper, the full force of the Consumer Rights Act 2015 (CRA) will apply to the aviation sector as from the 1 October 2016. The result could lead to compensation being paid up to the price of the air ...




consumer rights

Assistant Attorney General Bill Baer Testifies Before the Senate Judiciary Subcommittee on Antitrust, Competition Policy and Consumer Rights

"We use our tools—criminal and civil enforcement, together with focused and effective competition advocacy—to ensure that consumers get the full advantage of our free-market economy," said Assistant Attorney General Baer.




consumer rights

Assistant Attorney General Bill Baer and Assistant Director of the FBI's Criminal Investigative Division Ronald T. Hosko Testify Before the Senate Judiciary Subcommittee on Antitrust, Competition Policy and Consumer Rights on Cartel Prosecution

Assistant Attorney General Bill Baer and FBI Assistant Director Ronald T. Hosko testify on cartel prosecution before the Senate Judiciary Subcommittee on Antitrust, Competition Policy and Consumer Rights




consumer rights

Ten times you might be wrong about your consumer rights

Our Consumer Fightback columnist is here to help you get a fair deal, but sometimes we get it wrong on what we think we are entitled to. Here are some common examples of misconceptions.




consumer rights

How the Consumer Rights Act protects you

When you're making a complaint to a company, knowing your consumer law is important. This is what you need to know about what covers you now.




consumer rights

What are your consumer rights on Black Friday?

Black Friday might be over-hyped, but there are still some great deals to be had. So if you are tempted, what should you look out for and what are your rights?




consumer rights

A surge for consumer rights


Karnataka's Electricity Regulatory Commission reminds Bangalore's power supplier it has an obligation to provide reliable and safe service.