At some point on October 15, 2015, possibly in the dead of night while waiting for my then one-year-old to go back to sleep, two clicks on my mobile phone cost me £615, says JOANNA TWEEDY.

Broadband customers are still paying £9m a day more than they should, according to data from check and challenge site, Is My Bill Fair.

Televisions were the item that varied the most in price via retailer with the average price difference of £364.77, according to the price comparison website, Idealo.

Vodafone is the most complained about broadband, mobile and landline provider, new data has revealed. It is the second quarter in a row it has been voted the worst for broadband.

Internet providers are ripping off up to five million customers with a shoddy snail's pace service - when they should be paying less for a faster broadband.

This week's deals include: half price personalised pillow costing £17.50, 50p off the cost of a coffee at Pret a Manger, a free eye test at Specsavers and a 'free' audiobook from the Amazon service Audible.

Octopus Energy has taken the top spot in Which?'s satisfaction survey yet again as small and medium sized energy suppliers dominate the rankings.

Ofgem says Ovo has agreed to pay the voluntary redress after some customers were undercharged while some were overcharged due to problems with its IT systems.

Proving that the 2010s was the decade households embraced switching, 80% moved at least one financial product to a rival firm in the 2010s, according to data from Go Compare.

Fuel poverty is a problem that still affects thousands of Britons every year, resulting in an estimated 16,500 deaths in the winter of 2017 to 2018 - an average of 175 a day.

GiffGaff is increasing costs for its standard pay as you go customers - whilst simultaneously providing bigger allowances for those who purchase its 'goodybag' bundles.

Those who have the latest technology installed - could, in theory - pay lower premiums thanks to enhanced safety. But is this the view of the major insurers?

For better and for worse, our lives have been revolutionised by the internet. But a new high-tech innovation known as 5G is set to transform everything once again.

Checking your credit score is all the rage, with adverts from companies that can provide access to your report. And where once you had to pay a credit reference agency, it is now free.

Currently, 1.9 million Eon customers could be missing out on £283 by staying on a standard variable tariff, the equivalent of a return flight to San Francisco.

A new energy saving assistant is claiming that it can help users save money, electricity and the planet - but insists it isn't the same as smart meters.

The typical adult spends £496 on regular payments each month, but £39 heads for unused direct debits, standing orders and recurring card payments, according to NatWest.

EE recorded the fastest median download speed across the UK at an impressive 36.5Mbps - nearly double as fast as the second best speed of 19.8Mbps, delivered by Vodafone.

There are an increasing number of gyms offering more personal, family friendly classes that mean you don't need to ditch your child in a crèche and pay more.

Negative reviews can make or break a business with 94% of people saying an online review has convinced them to avoid a business altogether.

Lisa McGregor, pictured with three of her five children, saw her bills jump to more than £100 a week after Falkirk Council installed a new, eco-friendly boiler in her council property.

For customers paying £30 a month on their contract, the inflation-linked hike means an increase of 66p a month - or £7.92 a year.

A frustrated customer has revealed that she was charged £50 after writing a supposedly negative review about a food subscription service she had ordered a free trial from.

A disgruntled couple have been left fuming by a furniture giant that claimed they were sitting on their new sofa incorrectly after complaining about it sagging

Introduced in 2015, marriage allowance entitles non-taxpayers to transfer up to 10 per cent of their annual personal allowance to a partner who pays 20 per cent basic rate tax.

American payment giant PayPal stands accused of 'pickpocketing' tens of thousands of people every month who turn their clutter into hard cash.

Tesco customers are advised to check their Clubcard vouchers this month after the supermarket revealed that millions of unused vouchers are set to expire at the end of February.

When Lucy White broke two vertebrae in a skiing accident in the French Alps, she was relieved to have bought insurance. But two hours after calling the emergency line, she was still being left on hold.

Millions of travellers with pre-existing medical conditions should soon be able to find appropriate cover more easily, according to new rules from the Financial Conduct Authority.

Many might not know that matching two numbers on a Lotto ticket means that they are eligible for a free lucky dip ticket - with reader managed to bag £109 from three numbers this way.

The telecoms giant is now using the Consumer Price Index measure of inflation for bill rises. Last year, it froze prices while it says it has never used inflation-linked rises in the past.

Out of the 68% of customers hit with a price rise, some providers even increased prices by as much as 89%, according to data from Which?.

Since November, I have warn a fitness tracker and joined the millions who keep an eye on their exercise habits - what did I learn and is it worth having one?

The Big Six supplier decided to change the limit at the same time it announced it was moving from Paypoint to Payzone terminals, leaving customers with 15,000 fewer locations to top up.

Jeff Prestridge met Emma Thomson, who has just benefited from the financial safety net provided by protection insurance. Emma is unsure how she would have coped without it.

Households are more likely to claim for theft or loss of jewellery in the winter months. Lloyds is urging those with pricey jewels to take measures to protect their new jewellery as soon as they can.

Shopmium is an app that promises to give customers money back on their weekly grocery shops by offering exclusive supermarket offers - we take a look.

The BBC drama White Gold shows actors Joe Thomas and James Buckley encouraging customers to spend thousands of pounds on, often unnecessary, new windows.

The telecoms giant has announced its popular entertainment package - which includes Sky One, Sky Atlantic and MTV - is due to increase by £2 from £22 to £24 a month.

A frustrated customer has revealed that he paid £3,000 to a tailored suit company in return for six suits to be made, only for the company to go bust and leave him thousands of pounds out of pocket.

Thousands more British households decided to get their milk delivered last year in glass bottles - what's behind this booming trend? I go on a round to find out.

A group of dental customers have been left frustrated and confused after a chain of private dentists closed without warning - with many having paid thousands of pounds in advance.

BT charges customers up to £7.50 to hold onto their address, equivalent to £90 annually. TalkTalk charges previous customers £5 each month to keep their old email address - or £60 a year.

'My experience has been absolutely dreadful,' says father who claims he got 50-60 letters from the taxman about his case in the past 18 months. 'They are incompetent at HMRC. They show no empathy.'

This week's deals include: 100 snaps for free when you buy 50 classic standard photo prints from Photobox; discounted Roku Express online streaming gadget and much more.

Many could be compensated for travel delays or refunded for overpaid energy bills, bank charges or tax - simply by taking the time to claim.

After being involved in an incident with a car in August of last year, Stuart Stow, from Middlesex, was left waiting for his insurance firm, MCE, to repair and return his motorbike.

A dog is not just for Christmas. Chocolate is not just for Easter. Low-alcohol beer is not just for Dry January - at least, that appears to be the case when it comes to sales trends.

Analysis found an average 2.9 per cent hike in home insurance premiums, but some areas of the UK saw price rises of nearly 5 per cent over the course of the last year.

Jan and Bill Burrough found out Together Energy had taken over their account in December 2018 and a month later asked for a credit refund. But the supplier took seven months to provide a bill.