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VICTORIA BISCHOFF has one plea for 2020: Bring back customer service

In just the past ten days I've battled with my home insurer after the price of my policy was hiked by 30 per cent for no reason, chased my old energy supplier for a £174 refund.




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VICTORIA BISCHOFF: The top customer service tales of 2019

From the bank that sent flowers to a recently bereaved widower to the ferry company that waived its strict no-refund policy on pre-paid tickets after a customer went into hospital.




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VICTORIA BISCHOFF: We can't afford to lose cash

There is no doubt that the most hygienic way to pay for something is with a tap of a contactless card. But if you're spending more than £45 you either have to use a card machine, or hand over cash.




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Gutsy Rory Burns busy ironing out creases

NASSER HUSSAIN AT OLD TRAFFORD: Rory Burns strikes me as the kind of lad who goes away and looks at his issues. He works with a coach he trusts and solves problems.




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BUMBLE AT THE TEST: It's easy to see why Pat Cummins is No 1 ranked bowler in Test cricket

BUMBLE AT THE TEST: Josh Hazlewood has put Australia in complete control of the fourth Ashes Test after grabbing three quick wickets late on during the third day at Old Trafford.




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England scrap plans to rest top stars for two-Test series in New Zealand this winter

England have abandoned plans to rest senior players from the two-Test series in New Zealand that begins this winter as they start to again prioritise the ultimate format.




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David Warner gives VERY cheeky response after the cricket star is sledged during the Ashes

Australian cricketer David Warner has given a quick thinking response to a fan after being sledged in England during the Ashes test. 




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Ashes news: England suffer dramatic collapse to leave Australia on the brink of retaining urn

RICHARD GIBSON AT OLD TRAFFORD: After the miracle of Headingley kept their Ashes hopes alive, England now need a marathon stonewall across the Pennines to stop Australia killing them off.




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NASSER HUSSAIN: England captain Joe Root must know that the buck stops with him

NASSER HUSSAIN: The way that England have played their Test cricket in recent years, they were always going to be found out by a high-class bowling attack.




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England's defeat to Australia was inevitable... we'd seen this film before and knew how it finished

MARTIN SAMUEL - CHIEF SPORTS WRITER: Some time around 2012, an internet movie geek unearthed what was quickly tagged the worst death scene in cinema history.




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Cricket news: Steve Smith mocks Jack Leach with glasses celebration after Australia's Ashes glory

Steve Smith was already the pantomime villain for England fans but he has riled them even more following Australia's celebrations after they retained the Ashes on Sunday.




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Kevin Pietersen lays into Ashes cult hero Jack Leach after Australia retain the urn 

Kevin Pietersen has branded England's Ashes cult hero Jack Leach a 'laughing stock' and claims the spinner could have done more to prevent Australia retaining the urn.




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Trevor Bayliss insists Joe Root is under 'no pressure' despite second unsuccessful Ashes series

Failing to return the Ashes has led to Joe Root's position being discussed, particularly given his batting performances have been somewhat inconsistent.




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Australia set to release behind-the-scenes documentary

EXCLUSIVE BY MIKE KEEGAN: Sportsmail understands that hours of revealing footage has been collected from the last year, which includes Australia's trip to England for World Cup and Ashes.




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England must win at the Oval, Giles has to back Root in public and end the stand-off over selection

NASSER HUSSAIN: What happens on the field over the next five days is hugely important because a 2-2 scoreline in the Ashes would be far better for England than 3-1 to Australia.




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Ashes 2019: England were loose, tired, sloppy and impatient

NASSER HUSSAIN AT THE OVAL: Australia opened the door for England here with dropped catches and a wicket off a no ball but they just could not force their way through.




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England batsman Jos Buttler delighted to deliver with unbeaten 64 after 'hard' Ashes series

LAWRENCE BOOTH AT THE OVAL: Buttler, whose previous eight innings in this series had produced a best of 41, deposited Josh Hazlewood for three sixes to reach stumps on 64 not out.




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Ashes 2019: We needed an angry, cussed England but we got a day of wild abandon 

IAN HERBERT AT THE OVAL: The Australians have demonstrated in recent years the art of salvaging pride when the long shadows of late summer are falling across The Oval.




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Ashes 2019: Jos Buttler rescues England after another batting collapse

PAUL NEWMAN AT THE OVAL: For a short, sweet spell Jos Buttler produced a passable imitation of Kevin Pietersen's famous innings here at the Oval in the greatest of all Ashes series.




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Mick Jagger, 76, cuts a casual figure in baseball cap as he watches the cricket

Mick Jagger cut a casual figure as he watched England take on Australia in the Ashes on Thursday.




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Ashes 2019: Six wickets will win over those who doubted Jofra's class

LAWRENCE BOOTH AT THE OVAL: There was a moment when a few critics were lured into the view that Jofra Archer was not, after all, the best thing that has happened to English cricket.




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Duel between Jofra Archer and Matthew Wade typified riveting Ashes series which had the right result

NASSER HUSSAIN AT THE OVAL: The duel between Matthew Wade and Jofra Archer at the Oval typified a fantastically watchable series that has been great for cricket.




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Jofra Archer was an instant hit for England... Lawrence Booth's Ashes series ratings

England beat Australia by 135 runs in the fifth Ashes test to see the series end as a draw after the tourists had already retained the urn. Sportsmail gives a rating to every player throughout the series.




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England end up on top in epic duel after Matthew Wade and Jofra Archer barbs round off Ashes series

IAN HERBERT AT THE OVAL: There was something telling about Tim Paine sitting down to say that his terrible record with the decision review system might require him to 'enrol in umpire school'.




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Ben Stokes' Headingley heroics: Five memorable moments from the 2019 Ashes series 

Australia may have retained the urn but couldn't do enough to win the 2019 Ashes series as England clinched a 135-run fifth Test victory to level the scores.




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Steve Smith kisses wife Dani Willis as Nathan Lyon's girl Emma McCarthy takes snaps after Ashes

Real estate agent Emma McCarthy, 27, shared a photo with the smiling spin bowler captioned: 'Keeping the urn, so proud of you.' Steve Smith was seen sharing a kiss with wife Dani Willis.




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David Gower and Sir Ian Botham sign off after final Ashes Test on Sky by clinking wine glasses

Both men have been staples of the cricketing world since their debuts in the 1970s, but were - in their own words - 'being retired' after the TV network did not renew their contracts.




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Edwina Bartholomew Twitter scandal: Channel Nine refuses to back down

Channel Nine is reportedly 'unsatisfied' with Sunrise host Edwina Bartholomew's apology after she 'defamed' journalist Seb Costello in a since-deleted Twitter post.




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England set target of 425 points in quest to reach inaugural World Test Championship final 

England have set a minimum target of 425 points in their quest to reach the inaugural World Test Championship final at Lord's in 2021. Joe Root's team claimed 56 from the 2-2 draw in the Ashes.




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Steve Smith assures Jack Leach that he wasn't poking fun of him by donning glasses

Steve Smith assured Jack Leach in the aftermath of the final Test that he was not poking fun at him when he donned glasses to celebrate Australia's Ashes triumph.




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Sunrise host Edwina Bartholomew returns to TV after Seb Costello tweet

Sunrise presenter Edwina Bartholomew resumed her broadcasting duties on Monday, after her 'errant tweet' about Seb Costello earlier this month caused a legal headache for Channel Seven executives




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Australia all-rounder Mitchell Marsh set to miss start of Test summer after PUNCHING wall

The all-rounder, who took 5-46 in the first innings of the fifth Test against England, was dismissed in a Sheffield Shield match against Tasmania on Sunday and took his frustration out immediately.




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Improve skill set and Sam Curran can be the man for England with both bat and ball

NASSER HUSSAIN: Sam Curran is something of an anomaly in the England side who will take to the Bay Oval for the first Test against New Zealand.




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Daniel Radcliffe is a Medieval king in new trailer for season two of Miracle Workers

After playing an angel and God himself, where else can you go? To the Dark Ages - that's where Daniel Radcliffe and Steve Buscemi are headed next in season two of TBS's Miracle Workers.




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NASSER HUSSAIN: Joe Root is back but the England captain's workload is still a concern

NASSER HUSSAIN: There is no doubt Joe Root is a phenomenal batsman. The point has always been whether the captaincy is in his or, crucially, England's best interests.




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England planning to groom emerging pacemen by taking them on 'secondment' in bid to regain the Ashes

Craig Overton, Olly Stone and Saqib Mahmood are said to be the pace trio identified for the long-term care programmes which the ECB are planning to put in place in a bid to regain the Ashes.




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NASSER HUSSAIN: Jofra Archer still needs to work out what sort of bowler he wants to become

NASSER HUSSAIN: Jofra Archer was so exceptional in the way he burst on to the scene that everyone assumed he was the finished article and would soon be the next Kagiso Rabada or Dale Steyn.




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England back ICC plans to scrap five-day Tests in 2023 in bid to ease workload on players

The change has long been debated by cricket pundits and fans but traditionalists have so far been able to resist calls for modernisation. But there is an ever-increasing workload on players.




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JOFRA ARCHER: South Africa know those deliveries to Anrich Nortje were not beamers

JOFRA ARCHER: Much was made about the two full tosses I bowled in consecutive balls at Anrich Nortje on the second evening, and they certainly weren't beamers.




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Performance director Mo Bobat wants England Lions to discover winning feeling ahead of Ashes series 

Mo Bobat says winning is more important than the strength of the teams defeated when England Lions begin their tour of Australia next week.




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How Ben Stokes performed the second Miracle of Headingley (with a little help from Jack Leach) 

EXCLUSIVE BY LAWRENCE BOOTH: Stokes and Leach pulled off an incredible run chase at Headingley in 2019 by chasing more than they had ever managed to keep Ashes alive.




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The best since Bradman! Marnus Labuschagne loves the stat that has him only second to the Don

EXCLUSIVE INTERVIEW: When Marnus Labuschagne walked out to bat through the Lord's pavilion on the final afternoon of the second Ashes Test last August, he attracted strange looks.




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NASSER HUSSIAN: Watching miracle of Headingley all over again was the highlight of my Easter weekend

NASSER HUSSAIN: You have to think outside the box at times like this and Sky had the idea of trying to emulate Gogglebox with their look at the last day at Headingley.




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Mollie King practises her bowling technique

The former Saturdays star was given a helping hand by boyfriend Stuart Broad as the couple kept themselves entertained during an extended period of self-quarantine.




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Direct cremations take over traditional send-offs amid coronavirus crisis

Dan Garrett, 30, of London, who founded Farewell, a UK will writing and death specialist, told FEMAIL direct cremations are 'here to stay' and will surpass traditions dating back 'hundreds of years'.




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Strictly fans say Motsi Mabuse's 'fuming' at Catherine Tyldesley exit

Strictly Come Dancing fans pointed out Motsi's 'fuming' reaction as Catherine, 36, and her professional partner Johannes Radebe, 32, were booted off the show on Sunday evening.




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Britain's Got Talent's Ian Royce on sex addiction and alcoholism

The compère, who has also worked on X Factor, entered rehab last month after celebrities including Simon Cowell and Anthony McPartlin and Declan Donnelly helped pay towards his treatment.




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Kathy Griffin shares Twitter underwear selfie for 59th birthday

The shot showed a soft focus Kathy - so soft she lacked a belly button - lying in an unmade bed, wearing just a leopard print bra and black panties.




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Coleen Rooney seen with husband Wayne for first time in months

The WAG, 33, took to Twitter on Friday to share a black and white snap with the footballer, 34, as they enjoyed a double date with pals. She tellingly captioned the post 'It's been a while...'




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Ebony Rainford-Brent sees man fall under crowded tube train

Witnesses said the man, thought to be in his 20s, fell onto the Victoria Line at Oxford Circus in Central London amid a chaotic rush hour bustle on the platform at about 5.30pm.