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What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.




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Swann Launches SwannShield, a Home Security Voice Assistant

SwannShield can interact with users through a number of home security scenarios.






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Obama tiene la oportunidad de hacer en Egipto lo que Bush no pudo hacer en Irak

Los egipcios han luchado valientemente, han echado a Mubarak y le han dado el poder a los militares. Pero resulta que el ejército egipcio está bastante controlado por USA, ya que fueron ellos los que lo financiaron y lo entrenaron [...] En América Latina y otros puntos del mundo, darle más poder un cuerpo militar que se apoya en USA habría significado un tremendo paso atrás. 

 

 




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Sinner gana su primer Másters de Shanghái tras vencer a Djokovic en dos sets

Tras vencer por 7-6 (4) y 6-3, Sinner logra alzarse con este trofeo por primera vez y suma el séptimo título de la temporada para alcanzar un total de 17 desde que se convirtió en profesional Leer




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Sarah, Sharon y un mono




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La España que compra casa a tocateja crece: ahorros, ayudas familiares y viviendas de reposición elevan el número de particulares que pagan en 'cash'

En torno a un 36% de las operaciones que se cierran en España se pagan al contado y cada vez son más los particulares que logran reunir el dinero necesario para evitar recurrir a una hipoteca Leer





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El 'Road Show' de la Secretaria de Estado de Vivienda

Beatriz Corredor hizo una presentación en Londres para promocionar la venta del excedente de casas en su país, pero no dio respuesta a los británicos que compraron en España y ahora han sido demolidas o no han llegado a construirse.




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Sin noticias del kalashnikov, de momento, en las Tres Mil Viviendas de Sevilla

La Policía Nacional mantiene la vigilancia en el barrio sevillano donde se produjo un tiroteo y donde ha detenido ya a 11 personas, de las cuales 5 han entrado en prisión Leer




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Mauritius: Mauritius' Social Media Shutdown - a Worrying Sign That Civil Rights Are Slipping

[The Conversation Africa] Mauritius' communications regulator recently shut down access to social media platforms until a day after the upcoming general election, due to be held on 10 November 2024. The decision was reversed a day later. Nevertheless, the move came as a surprise to many - Mauritius is often touted as a beacon of democracy in Africa.




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Nigeria: Meet the Women Reshaping Nigeria's Digital Health Sector

[Nigeria Health Watch] Despite ongoing efforts to empower more African women to join the technology sector, and some promising recent signs of a surge of female-led businesses, the digital health sector in Nigeria, like the digital health sector globally, is still largely dominated by men.




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Zimbabwe: ICT Minister Pushes Back Claims of WhatsApp Group Fines, Clarifies PII Regulation

[New Zimbabwe] ZIMBABWE'S Information Communications Technology Minister, Tatenda Mavetera, has described as 'false' reports claiming government is gravitating towards penalising WhatsApp group administrators, clarifying that such fines would only apply to platforms or administrators who collect Personally Identifiable Information (PII) for business or commercial use.




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Uganda: Janet Museveni to Grace First-Ever National Robotics Education Championship

[Nile Post] The First Lady and Minister of Education and Sports is set to grace the first-ever Ugandan National STEM Education and Vex Robotics Championship.




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Uganda: Uganda Showcases Tourism, Culture During 62nd Independence Celebrations in China

[Nile Post] Uganda's tourism and cultural appeal dazzled thousands in China over the past two days as the Uganda Embassy in Beijing and the Consulate General in Guangzhou jointly hosted the "Explore Uganda" Independence celebrations.




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Tanzania: Fresh Fish Dishes Lure Locals, Tourists in Kigamboni

[Daily News] DAR ES SALAAM: KIGAMBONI food vendors have said fish dishes are a major attraction for both locals and tourists, primarily due to their freshness and the rich culinary traditions.




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Uganda: Guardians of the Great Apes - Uganda's Commitment to Saving Tourism Cash Cow

[Nile Post] In the mist-covered highlands of Uganda's Bwindi Impenetrable and Mgahinga National Parks, an encounter with a mountain gorilla is more than just an awe-inspiring moment; it is a rare, profound experience that connects visitors to one of the world's most endangered species and a cornerstone of Uganda's tourism revenue.




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Deliberate Plane Crash

Mark Rosenker, CBS News Transportation Safety Analyst, discusses a new revelation in the plane crash in the French Alps.




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Nigeria: Shell Will Continue to Power Progress On Energy Security in Nigeria - Okunbor

[This Day] Shell will continue to power progress in the drive for energy security in Nigeria through its businesses in the Upstream, Midstream and Downstream and Renewables sectors, Country Chair, Shell Companies in Nigeria and Managing Director, The Shell Petroleum Development Company of Nigeria Ltd (SPDC,) Osagie Okunbor said yesterday in Lagos.




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Uganda: Govt Puts 2025/26 Budget Projections At Shs57.4 Trillion

[Nile Post] Government has put the 2025/26 budget projections at Shs57.4 trillion which is lower than this year's shs72.1 trillion budget.




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Africa: Tanzania, AU Push Clean Cooking Agenda At COP29

[Business Day Africa] Tanzania and the African Union (AU) jointly hosted a high-level side event at the COP29 climate summit in Azerbaijan, aiming to place clean cooking at the forefront of the global climate agenda.




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Ethiopia: Drivers Queue for Days As Hawassa's Fuel Shortage Reaches Crisis Point - Black Market Prices Hit 170 Birr Per Liter

[Addis Standard] Addis Abeba -- Drivers in Hawassa, the capital of Sidama Regional State, report an acute and worsening fuel shortage, which they attribute to widespread black market sales within the city.




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Ghana: GSE Bullish Performance Continues in Sept - Report

[Ghanaian Times] The bullish performance on the Ghana Stock Exchange (GSE) continued in September this year as the equities market saw some gains.




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Zimbabwe: Bridgefort Capital to Migrate Shares to Vfex

[The Herald] BridgeFort Capital, formerly Medtech Holdings, is set to migrate its Class A and Class B listings to the Victoria Falls Stock Exchange (VFEX) and list by way of introduction.




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Africa: Bridging Markets - Prosper Africa Supports Lagos Fashion Week, Strengthens Access for African Fashion in

[This Day] Lagos Fashion Week, in collaboration with the U.S. government initiative Prosper Africa and Style House Files, hosted the "Bridging Markets" panel discussion for leading fashion and trade experts aimed at strengthening access for African fashion designers to the U.S. market. The panel discussion took place as part of Lagos Fashion Week, highlighting the immense potential of African fashion on the global stage.




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Nigeria: Stock Market Returns Bearish As Investors Lose N1.3 Trn in 5 Days

[Vanguard] The Nigerian stock market ended last week ended on a bearish note, as both the Nigerian Exchange, NGX All Share Index, ASI and market capitalisation fell to 97,432.02 points, and market N59.038 trillion, down from the previous week's close of 99, 448. 91 points and N59. 432 trillion respectively.




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Nigeria: Agama, Bajomo, 78 Others Bag Fellowship of Stockbrokers' Institute As 210 Inducted Associates

[Leadership] The director-general, Securities and Exchange Commission (SEC), Dr Emomotimi Agama and an Octogenarian, Senator Felix Bajomo were among the 80 Stockbrokers invested as Fellows by Chartered Institute of Stockbrokers (CIS).




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Ayushmann Khurrana on U.S. Tour and Balancing Music With Acting: It’s ‘My Parallel Passion’ (EXCLUSIVE)

“Instant gratification” isn’t a phrase typically associated with Bollywood’s methodical star Ayushmann Khurrana — except when he’s talking about live performance. Speaking with Variety ahead of his November U.S. tour with band Ayushmann Bhava, the actor-singer opens up about his return to American stages after an eight-year hiatus. “As an artiste, I always look forward […]




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Indonesia’s JAFF Market Sets Partnership With Adelaide Film Festival, Unveils Project Lineup

Indonesia’s JAFF Market is set to welcome two Australian projects at its JAFF Future Project platform, marking a collaboration with Adelaide Film Festival (AFF). The inaugural JAFF Market takes place alongside the Jogja-Netpac Asian Film Festival (JAFF) in Yogyakarta from Dec. 3-5. The partnership, backed by the Australian Government, brings “Raesita Grey” from Katrina Irawati Graham […]




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‘Bandish Bandits’ Season 2 Date Unveiled by Prime Video (EXCLUSIVE)

Prime Video has set a premiere date for the sophomore season of its musical drama series “Bandish Bandits.” The new season continues to explore the fusion of Indian classical music with contemporary pop, following protagonists Radhe and Tamanna as they compete for recognition. Series creators Amritpal Singh Bindra and Anand Tiwari return, with Tiwari directing […]




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‘Historic’ FITARA scorecard shows record 13 agencies earned A’s

The higher scores stem from major improvements in two categories: CIO investment evaluation and cloud computing.

The post ‘Historic’ FITARA scorecard shows record 13 agencies earned A’s first appeared on Federal News Network.




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Federal union clashes with Labor Dept over return-to-office announcement

Labor Dept. feds will soon have to work onsite at least half the time, the agency announced. But the federal union representing those workers is pushing back.

The post Federal union clashes with Labor Dept over return-to-office announcement first appeared on Federal News Network.






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A staff shortage doesn’t mean you can hire just anyone

The last thing the Veterans Health Administration (VHA) needs is new employees who have a substance use disorder or or felons with access to VA pharmacies. But the agency lacks a consistent procedure for finding out about such people from the Drug Enforcement Administration. According to the Government Accountability Office (GAO), the VHA, in fact, hired thousands of people who might have drug-related convictions.

The post A staff shortage doesn’t mean you can hire just anyone first appeared on Federal News Network.




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House lawmakers push for EEOC to defend furlough threat

The EEOC disputes House Republicans’ claims that the budget problems were avoidable or they didn’t do enough to address their current funding situation.

The post House lawmakers push for EEOC to defend furlough threat first appeared on Federal News Network.




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NASA shows how federal work is often life in a fishbowl

NASA enjoys high ratings from the public and its employees. Its approach to having astronauts stuck at the Space Station bolsters that confidence.

The post NASA shows how federal work is often life in a fishbowl first appeared on Federal News Network.





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Holiday shopping Whac-a-Mole

See how how many seasonal pop-ups you can hit this month, as we give you a great tip on finding the perfect gift at a holiday market near you.

The post Holiday shopping Whac-a-Mole first appeared on Federal News Network.




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Emerge Stronger and More Resilient: How to Respond to Covid-19 and Preparing for Future Shocks with Mike Stone and Tim Paydos

How can governments emerge stronger and better prepared for future shocks? What actions can be taken to modernize supply chains? How does emerging stronger and more resilient rest on a solid foundation of data analytics and systems security? Join host Michael J. Keegan as he explores these questions and more with IBM Global Government leaders Tim Paydos and Mike Stone, authors of the IBM Center report, Emerge Stronger and More Resilient: Responding to COVID-19 and Preparing for Future Shocks.

The post Emerge Stronger and More Resilient: How to Respond to Covid-19 and Preparing for Future Shocks with Mike Stone and Tim Paydos first appeared on Federal News Network.




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Navy appeals court decision barring punishment for SEALs who refused vaccine

Government attorneys appealed a Texas judge's finding that the Navy's strict religious accommodation process violates the religious freedoms of 35 sailors who refused the vaccine.

The post Navy appeals court decision barring punishment for SEALs who refused vaccine first appeared on Federal News Network.






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AI and 5G to improve automotive production and after-sales in new partnership between NTT DATA and Aurora Labs

NTT DATA, a global digital business and IT services leader, and Aurora Labs, an automotive artificial intelligence (AI) company, have announced their global strategic cooperation in the Automotive Industry, with first joint projects in production and logistics.




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Stimulating dialogues up and down the supply chain at Automechanika Shanghai – Shenzhen Edition

From 15 to 18 February 2023, Automechanika Shanghai will delve into automotive transformation.




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VisionTrack continues partnership with British Truck Racing Championship as official video telematics provider

VisionTrack is extending its longstanding partnership with the British Truck Racing Championship (BTRC) for a further year. As official video telematics provider, the company will deliver an advanced vehicle camera solution for all competing trucks in Division 1 and Division 2 of the BTRC.




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VisionTrack supports Goodyear FIA European Truck Racing Championship with advanced video telematics

VisionTrack has become the official video telematics partner for the Goodyear FIA European Truck Racing Championship (ETRC), which begins at the Misano World Circuit track in Italy later this month.




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Amid political leadership vacancies, calls for SES reform continue to rise

Opting for career SES officials or appointees who don’t need Senate confirmation may be the most effective way to minimize persistent leadership vacancies.

The post Amid political leadership vacancies, calls for SES reform continue to rise first appeared on Federal News Network.




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Partnership for Public Service charts course for civil service reform, rejects Schedule F

A new vision for civil service reform from the Partnership for Public Service calls for holistic modernization of government, rather than “burning it down."

The post Partnership for Public Service charts course for civil service reform, rejects Schedule F first appeared on Federal News Network.